Final MGNT3000

Gadgetbug, a gadget repair stores, has 26 employees and operates in a two-storey building. The firm is well known in the community and the city in which it operates button in the entire country. Gadgetbug manages to make annual sales of $80,000. Gadgetbug qualifies as a

small business

Tina always keeps the interim deadline in mind as well as her team's final project due date. she makes sure that the team meets those interim dates, whether it is by encouraging more work hours, finding additional resources, or some other solution. Tina is filling a _____ role

task specialist role

A business manufactures top-of-the-line cabinets. The_________ dimension of its general environment includes computer-assisted design software that helps to convert wood and people's idea into lovely, functional cabinets.

technological

The classical decision model is a prescriptive approach, meaning that it

tells managers how they should make decisions.

A management process is considered to be effective when:

the right decision are made and implemented.

The receiving manager at Kennil rejected the last two shipment of raw materials from Pexway, Claiming that the material was inferior. Pexway insist that the shipment met the standards as outlined in the agreement between the two companies. Kennil wanted Pexway to reimburse them for time lost, And Pexway is demading compensation for the material, which they cannot resell. This is an example of ________ conflict.

intergroup

The Transaction-processing system for first-level (operational) activities

is well defined, with predetermined data requirement

Physical demands are stressors associated with

job settings.

At the opposite ends of the single continuum used by the Michigan studies are leader's

job-centered leader behavior and employee-centered leader behavior.

The _____________ dimensions of the general environment include federal, state, and local governments regulations.

legal-political

A good deal of money is usually needed to start a (n) ________ business because of the investment normally in equipment, energy, and raw materials.

manufacturing

In Fiedler's model, a high least-preferred coworker score is said to reflect a _______ orientation

relationship

Information that is useful is a given situation is described as

relevant.

The Cuttery is a hair salon. It allows people to make appointments, check wait time, and schedule a stylish online so that there will be no wait time once customer arrive at the salon. The Cuttery is an example of

Advancement in service technology

Atlantia is a German company that manufactures dishwasher is Germany. Its products are sold in the United States. Which of the following statements is most accurate?

Atlantia is exporting its products to the United States.

Which of the following is true of automation?

Automation helps to improve products and services

Bingo Inc. sends its Consultants- for -Change Management Team to various companies to learn how those companies have coped with changes in the past. Which of the following tools or techniques is Bingo using for improving quality?

Benchmarking

When Irene wants to buy new laptops for her new marketing executives and she has to pick them up from a single brand that is preinstalled with the marketing software that her company needs, she making a decision under a condition of

Certainty.

In the rational decision-making process, optimization means

Choosing the alternatives with best overall exxpected outcomes.

Which of the following is a kind of grapevine

Gossip chain

A company buys electronic components, assembles them into PCs, and then ships them to customers. In this case, the electronic components are _____ for the company

Inputs

Which of the following is true of game theory?

It uses mathematical models to predict the outcome of negotiation situation.

In the current external business environment, which of following is true?

Joint ventures are on the rise.

_________ is an information system that supports an organization's managers by providing daily reports, schedules, plan, and budgets.

Management information systems

In the context of SWOT analysis, which of the following would be considered as an organization's strength?

Motivated employees

________, used to determine individual performance, can be challenging for a manager to impart in an employee.

Motivation

Which of the following draws from psychology, sociology, anthropology, economics, and medicine?

Organizational behavior

In a business, which of the following people have legal property rights to that business?

Owners

Which of the following is a Theory Y assumption?

People do not naturally dislike work.

Azures Airlines operate between Washington Dulles, Newark Liberty, and Paris Charles de Gaulle airports. It offers all business-class services. The customers feel that the prices of Azures' flights are considerably lower than those of other similar airlines. The quality is an example of

Perceived quality

Which of the following is concerned with buying the materials and resources needed to produce products and services?

Purchasing management

Housing, clothing, and job security would in which of Maslow's need categories?

Security

Speed Dry Cleaning is a(n) _____ organization because it transforms resources into an intangible output.

Service

Which of the following is a good strategy for small businesses?

Starting service businesses

_____ is the process of managing operations control, resource acquisition and purchasing, and inventory to improve overall efficiency and effectiveness

Supply-chain management

________ leader behavior, identified by the path-goal theory, primarily involves being friendly and approachable, showing concern for subordinate welfare, and treating members as equals.

Supportive

an organization is said to achieve a perfect person-job fit if it can

Take advantage of the person's abilities and exactly fulfill his needs.

What is the basic assumption of situational approaches to leadership?

The appropriate leader style will vary from one set of circumstance to another.

Bounding rationality is assumed in the ________ model of decision making.

administrative

Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, every day consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as ___________.

boundary spanning

Sara is an efficient supervisor at a restaurant, which is part of a large national chain. She was recently sent to a two-week educational course by her employer to help her get the skills she needs for promotion to a higher management post. The human resources management concept illustrated in the scenario is

development.

sport team travel together. They complete against other teams. This increases their

cohesiveness.

In the context of the Vroom's decision tree approach, when manager present a problem to their group at a meeting, get their suggestions, and then make the decision, they follow the _______ decision- making style.

consult group

Libra Travels LLC. has a few back-up buses at key locations where business operates. This is to be prepared in case any of its day-tour buses break down. This is an example of a

contingency plan.

At Delta Crop. the manufacturing and design department frequently consults with the research and development department and the marketing and sale department regularly interacts with the manufacturing and department. This scenario illustrates ________ at Delta.

coordination

a disadvantage of using compressed work schedules is that

employees put too much effort is a single day, and tend to perform at lower levels.

A smile, a thumbs up, or a smiley face emoji are all example of

encoding.

Leo showed up late for a meeting. His boss ignored it. She was using __________ as reinforcement.

extinction

Boeing's information system shares quality control information with its suppliers. This is an example of a(n)

extranet.

A manager who provides reinforcement on a weekly basis, regardless of behavior, is using a ________ schedule.

fixed-interval

Elena is a sales representative. She gets paid a base salary plus a percentage of sales attained as a commission for a period of time. Her pay is an example of

incentive pay plan.

Eleanor, a scientist at Medivac Inc, is developing a prototype for a new vaccine. She is taking a step back from her work to give her ideas some time to mature and develop in her mind. Eleanor is in the ______ stage of the creative process.

incubation

The behavior that is called "job-centered leader behavior" in the Michigan studies is similar to the behavior called _________ behavior in the Ohio State studies.

initiating-structure

The _______ component of an attitude reflects how an individual expects to behave toward or in the situation.

intentional

A(n) _______ group is created by its own members for purposes that may not be relevant to organizational goal

interest

Lawrence and Lorsch suggested that organization could be characterized along two primary dimensions. They said that a firm with many subunits

is highly differentiated.

The standards of behavior that a group accepts for and expects of its members are called

norms.

According to the path-goal theory, a person with an internal locus of control is most likely to prefer __________ leadership.

participative

Yakov is a Type A person. He is least likely to be

patient.

Individuals become aware of and interpret information about their environment through a set of processes called

perception

Frederic is hired as a reporter for a popular news organization. He is expected to write, edit, and proofread stories within deadlines. The organization's expectations are referred to as _______ behaviors.

performance

In The _______ stage of group development, the group really begins to settle down to work and focuses on goal attainment

performing

A large technology firm is opening a new office in a different country. When the management finds out that the work has been stalled, a young project manager, with high personal values, is asked to bribe a local official, in order to fix the delay. The project manager is likely to experience _______ conflict.

person-role

The need for achievement, affiliation, and power are referred to as _______ needs.

physiological

Which of the following is a form of informal reward that a manager may give when exercising leadership?

praise

When the low- indicator light turns red on the frozen drink machine Karen following an established set of procedures to refill and reset the machine. In doing so, she's making a(n) __________ decision

programmed

Annika is excited about her new job. She thinks it will be exciting, fulfilling, rewarding, and allow her the standard of living she is looking for. She has made a(n) _______ with her new employer.

psychologicalcontract

The first step in rational decision making is

recognizing and defining the decision situation.

Adam is an administrative assistant who has moved to a different department within the same organization. While Adam's job has not changed, some of his duties have. His new boss has met with Adam to tell him what his responsibilities would be in his new position. This reflects the ________ role in the emergence of role structures.

sent

A convenience store at the gas station provides utility for customers because it makes it easy for them to purchase a few essential when they stop for gasoline.

service

Jennifer, the CEO of Phoenix Coro., is planning to build an internal design team for the company. She is looking for employees within the company who have the expertise and an interest in designing. Jennifer can find this information in the

skills inventory.

The more a manager uses coercive power, the more likely he is to encourage

sympathy.

The schedule is the most powerful schedule is terms of maintaining desired behavior.

variable-ratio

Graver Bros. Inc. is a company that buys packaged organic grains from local farmers and sell it to supermarket in lager cities. Graver Bros. Inc. operates is the _________ industry.

wholesale

A manager tells a subordinate that he will not recommend her for promotion unless she supports his propoal is an upcoming sales meeting. Which type of political behavior is reflected is the given scenario?

Coercion

Which of the following is a conflict resolution technique that requires a requires a reasonable degree of maturity and uses a direct approach of addressing the conflict and working together to resolve it?

Confrontation

Which of the following perspectives on motivation concerns "what" motivates people rather that "how" they are motivated?

Content

___________ involves selecting a course of action from a set of alternatives.

Decision making

Sale are down, and Francis knows he needs to make some changes to reverse to tend and not bring sale up to the pervious level, but actually increase them by 5% over last year. He is now trying to understand wether the downturn was caused by poor customer service, poor quality product, improper pricing, or some other factor. Which step has Francis reached in the comprehensive approach to change?

Diagnosing relevant variables

Which of the following is an example of an objective measure of performance?

Dollar value of sales

The _________ is a portfolio management technique that considers industry attractiveness and competitive position rather that focusing solely on market growth and market share.

GE Business Screen

Christine, a teacher notices that the performance of her students on class test have been declining. While attempting to find a solution to the problem, she thinks of three choices: rewarding students who get good grades, holding class tests more often, or punishing students when they perform poorly in the test. Which step of rational decision-making process is Christine in?

Identifying alternatives

A company would to begin to do business in another country only if the trade relationships with that country are relatively well defined and stable. In the context of general environment, which of the following does this point of view reflect?

Political-legal

Lucy's work is above average as far as quality and quantity of production goes; however, she refuses to do anything beyond the strict performance of performance of her required job tasks. This is an example of

Poor organizational citizenship

Relish Inc. is large corporation in the food industry that manufactures canned food, confectionery, and baked foods. The organization has a separate department for each of these type of food manufactured. Each department integrates all the activities required to manage its respective line of food. Which of the following type of departmentalization is illustrated in the scenario?

Product

____ is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs

Quality

Moira is a manager is the R&D department at NuvoTech. She is expected to ake chances and is seen as a catalyst for innovation. Moira demonstrates the traits of someone who would rank high on what characteristic?

Risk propensity

Which of the following statement is true about the process of decision making?

The first step in the process is to identify alternatives to a problem.

Which of the following is a characteristic of extranets?

They allow selected outsiders limited access to an organization's internal information system.

Which of the following helps make the management process efficient?

Using resources is a cost effective manner

When is downward communication most likely at occur?

When a manager sends project details to a subordinate

When is the grapevine most likely to cause problems?

When the original message is ill-informed

According to the two factor theory, which of the following is a hygiene factor that influences an employee's satisfaction or dissatisfaction?

Working conditions

Which communication network offers a fairly even flow of information, but two people interact with only one other person ?

Y-pattern

One of the disadvantages of job specialization is that it

does not offer challenges or stimulation to workers.

The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction, service delivery or reduction in order-processing time is known as

reengineering.

Venus Corp. is a large corporation with several divisions. Venus has a goal to increase the profitability of the corporation by 15 percent over the next five years, with the understanding that this is an overall corporate goal, and that there will be variance in growth among the divisions. The top manager and board of discussing resource allocation, priorities, and the action steps needed to get this goal. The plan that these managers create would be a(n) __________ plan.

strategic

ProDairy Inc. reduced the prices of its products to combat competitors that were selling dairy products at lower prices. This scenario illustrates a force for change present in the _______ of an organization

task environment

Eastlawn Pharmacy is a local drugstore that has been serving the neighborhood for over 25 years. Recently, a national pharmacy chain opened one of its stores two blocks from Eastlawn. Eastlawn is experiencing a change in its

task environment.

Alba Inc. replace old equipment with new and advance production equipment in al its plants. This is an example of a change in the area of

technology and operations.