Foster- chapter 15 review
An infant seat with a handle that does not latch properly
CPSC
A legal action by one party on behalf of a group of people who have the same grievance
Class action suit
Consumers uniting to demand fair treatment from businesses
Consumer movement
If communicating with the place of purchase does not bring satisfaction, the recommended next step in resolving a consumer complaint is to _____ -involve a consumer agency -contact the company headquarters -take the business to small claims court -hire a lawyer
Contact the company headquarters
(T/F) The consumer movement led to lower prices for consumers as a result of wholesale clubs that consumers could join.
False
(T/F) small claims courts prohibit the use of lawyers and witnesses
False
(T/F)An implied warranty is usually printed in the owners manual of a product
False
The ______ regulates advertising and encourages informative and truthful advertising
Federal Trade Commission (FTC)
When consumers are given false information in an effort to make a sale
Fraud
A promise by the manufacturer or dealer, usually in writing, that a product is of a certain quality.
Guarantee
If a person returns an item as new for a refund after using it, this violates the consumer responsibility to be ______
Honest
Warranty imposed by law and is understood to apply even though it has not been stated
Implied warranty
The use of a third party who tries to resolve the complaint between the consumer and the business
Mediation
A lesser quality of beef that is advertised as "prime"
USDA
_______ are no-frills outlets that focus on the sale of large quantities at the reasonable prices
Warehouse clubs
If an unrelieved or returned item is billed to your credit card _____ -you have 90 days to dispute it, and the credit card company has 30 days to respond -you have 60 days to dispute it, and the credit card company has 30 days to respond -you must pay the bill in full while the matter is being resolved - b and c
you have 60 days to dispute it, and the credit card company has 30 days to respond
An implied warranty is -imposed by law -understood to apply even though it has not been stated -given orally or in written -a and b
A and b
A company refused to refund $10 to more than 4,000 customers. This situation might result in the use of ________
A class action suit
The original four rights in the Consumer Bill of Rights include all except the right to _____ -be informed -a remedy -safety -be heard
A remedy
Which of the following choices describes mediation? -involves a third party, -helps the parties work out a mutually agreeable solution -does not result in a legally binding decision -all of the above
All of the above
Which of the following choices describes small claims court?? -the process is time consuming -the process is expensive -the amount in dispute must not exceed the courts limit -all of the above
All of the above
Your consumer responsibility to be reasonable ,means that you will -Not complain about problems resulting from your failure to follow directions -calmly explain the problem to an employee of the businesses -Not complain if the product failed when used in an unintended way -all of the above
All of the above
Third-party settlement resulting in a legally binding decision
Arbitration
A person who compares product information on labels is using the consumer right to ______
Be informed
The better Business Bureau is supported by -income taxes assessed by the federal government -sales taxes assessed by state and local governments -private contributions of concerned citizens -dues paid by member businesses
Dues paid by member businesses
A power plant releasing unsafe emissions into the air
EPA
warranty made orally or in writing and promises a specific quality of performance
Express warranty
A skin care product that causes a serious rash
FDA
A company that is using unfair business practices to eliminate competition
FTC
(T/F) A good source for recommendations of products is the Better Business Bureau
False
(T/F) The U.S. Consumer Product Safety Commission is responsible for regulating the safety of food
False
(T/F) private label brands are sold only to members of private shopping clubs
False
Most consumer complaints are resolved by ____________
Returning to the place of purchase
A court system to resolve cases involving small amounts
Small claims court
Two cans of coffee appear to be the same size, and the contents are of the same quality. Looking closer at the labels, you see one can contains 13 oz and costs $3.25. The other can contains 16 oz and costs $3.68. Which is the better buy?
The 16 oz can because the prices per unit is $0.02 less
The number one source of fraudulent offers is ____ -direct mail advertisements -television. Infomercials -telemarketers -the internet
The internet
(T/F) AHAM develops performance standards for appliances, such as refrigerators
True
(T/F) An express warranty can be made orally or in writing
True
(T/F) If an e-commerce business cannot send your ordered item within 30 days, it must notify you and offer you the option of cancelling your order
True
(T/F) The expectation that health care products over the counter will not harm you when used as directed is an example of implied warranty
True
(T/F) The unit price for a 12-ounce box of cereal that costs $2.39 is 20 cents an ounce
True
(T/F) To be informed consumer is both a right and a responsibility
True
(T/F) WIth most disputes in small clams court, lawyers are not involved.
True
(T/F) When a business controls the market for a product, it has a monopoly
True
(T/F) a clearance sale is used to clear goods that the store no longer wishes to carry
True
(T/F) if all consumers involved cannot be identified, unclaimed refunds, resulting from a class action suit may be given to public education programs
True
(T/F) products sold at factory outlets sometimes contain minor flaws
True
(T/f) An express warranty can be made orally or in writing
True
(T/F)Your consumer responsibility to an active. Mean tycoon will report unethical business practices, to prevent other consumers from becoming victims
Ture
