FREE SALESFORCE ADMIN PRACTICE EXAM.
Cloudy Computing is experiencing a large number of support tickets from Salesforce users. What feature could you, as the Administrator, leverage to enable easier troubleshooting? Delegated Administration Administrators Can Log In As Any User Modify All Data Remote Access
Administrators Can Log In As Any User
In Lightning Experience, what are some of the filtering options available in group feeds? (Choose 3) All Updates Read Posts Unread Posts Posts with Comments Unanswered Questions
All Updates Unread Posts Unanswered Questions
When a Lead is converted, which object can be optionally created? A. Account B. Contact C. Opportunity D. Case
C. Opportunity
Your company's financial year starts in February and ends in January. As the Administrator, what must be done to make sure this is reflected in Salesforce? (Choose 2) Use the standard fiscal year Create a custom fiscal year Select the fiscal year start month Select the fiscal year end month Create custom periods
Use the standard fiscal year Select the fiscal year start month
What is required for a Salesforce user to create Knowledge articles? 'Knowledge User' permission on profile Knowledge User feature license System Administrator Profile 'Allow View Knowledge' permissions on profile
Knowledge User feature license
Which of these features can be utilized on a page layout? (Choose 2) Make a field required Make a field read-only Rename the label of a field Add conditional highlighting to a field
Make a field required Make a field read-only
While testing a new feature, the VP of Customer Service at Cloudy Computing has accidentally created 100 Cases in Salesforce. What is the quickest way to delete these? Mass Delete Records Data Loader Import Wizard Delete via a Report
Mass Delete Records
The mass transfer function is NOT available for which of the following objects? (Choose 2) Opportunities Opportunity Teams Leads Cases Accounts
Opportunities Cases
As a global company, Cloudy Computing will occasionally have more than one sales team member working on an Opportunity. If the Opportunity is won, each sales team member should be recognized on the Opportunity and a percentage of the amount attributed to them. How can this be achieved? Team Splits Sales Splits Opportunity Splits Opportunity Team Splits
Opportunity Splits
What action is available in Workflow that is NOT available in Process Builder? Email Message Outbound Message Field Update Create Tasks
Outbound Message
Using Data Loader, how many objects can you import at any one time? 1 5 10 Unlimited
1
What is NOT a lockout effective period in Salesforce? 15 minutes 30 minutes 60 minutes 1 day Forever
1 day
What is a Roll-up Summary field? A Roll-up Summary field lets you rollback the data that was changed last week A Roll-up Summary field is a field that aggregates child record information into the parent record A Roll-up Summary field is a report formula field A Roll-up Summary field is a field that aggregates parent record information into the child record
A Roll-up Summary field is a field that aggregates child record information into the parent record
What is TRUE about dynamic dashboards? (Choose 2) A dynamic dashboard will refresh automatically several times a day A dynamic dashboard will show data according to the user's security settings A dynamic dashboard must always be manually refreshed In dynamic dashboards, the source reports used can vary according to the user
A dynamic dashboard will show data according to the user's security settings A dynamic dashboard must always be manually refreshed
What are the three access levels you can grant to Report and Dashboard folders? (Choose 3) A. Viewer Access B. Private Access C. Editor Access D Manager Access
A. Viewer Access C. Editor Access D Manager Access
Cloudy Computing would like to leverage Outlook integration with their Salesforce instance. Cloudy Computing uses the Microsoft Outlook Web App. What must the Administrator do when setting up the integration? Enable Lightning Sync Install the Microsoft Outlook Web App package from the AppExchange Add the App domain as a trusted domain Enable the Microsoft Outlook Web App permission on the relevant profile or permission set
Add the App domain as a trusted domain
The five types of AppExchange solutions are: Apps, Bolt Solutions, Flow Solutions, Lightning Data, Components Apps, Industry Solutions, Flow Solutions, Lightning Data, Components Apps, Community Solutions, Flow Solutions, Lightning Data, Components Apps, Classic Solutions, Flow Solutions, Lightning Data, Components
Apps, Bolt Solutions, Flow Solutions, Lightning Data, Components
Cloudy Computing are busy refining their support processes using Service Cloud. They have enabled Email-to-Case (yay!) but would also like the customer to receive email confirmation that their query has been received when submitting via Email-to-Case. What feature will meet this requirement? Process Builder Auto-Response Rule Case-Response Rule Email-to-Case
Auto-Response Rule
What is TRUE about Custom Report Types? (Choose 2) A. You can create Custom Report Types that can pull data from external systems B. You can add up to four objects in one Custom Report Type C. You can add fields from additional related objects D. You can override standard reports with Custom Report Types
B. You can add up to four objects in one Custom Report Type C. You can add fields from additional related objects
The VP of Customer Service at Cloudy Computing would like to automatically assign Cases to the most appropriate agent based on the Account type such as Customer or Prospect. What feature could be used? Email to Case Case Escalation Rules Case Assignment Rules Web to Case
Case Assignment Rules
Data loss can occur from which of the following? (Choose 3) Changing to a Number field from any other type of field Changing from a Number field to a Text field Changing from a Checkbox to any other type of field Changing from a Multi-select Picklist to any other type
Changing to a Number field from any other type of field Changing from a Checkbox to any other type of field Changing from a Multi-select Picklist to any other type
Which of the following are standard Salesforce objects? (Choose 3) Contract Quote Pricebook Ticket
Contract Quote Pricebook
As Cloudy Computing is rapidly expanding, they are hiring many new sales team members. The existing team is having a hard time training up the new recruits on the Opportunity process. As the Salesforce Administrator, how could you support? (Choose 2) Create a Path for the Opportunity sales process Add a Kanban component to the Opportunity page Add key fields and guidance for each stage in the sales process Add a rich text component to the Lighting page, detailing the full sales process
Create a Path for the Opportunity sales process Add key fields and guidance for each stage in the sales process
As Cloudy Computing are rapidly expanding, the Salesforce Administrator has created a small group of Super Users, who will act as first line support. The Super Users will all need some existing additional Permission Sets including "Export Reports", "Delete Public List Views" and "Delete Accounts". As the Administrator, what should you do? Create a new Profile called "Super Users" with the relevant permissions Add each of the existing Permission Sets to each Super User Create a Permission Set Group that contains all three existing Permission Sets and assign the Group to each Super User Create a Permission Set Bundle that contains all three existing Permission Sets and assign the Bundle to each Super User
Create a Permission Set Group that contains all three existing Permission Sets and assign the Group to each Super User
Alistair and Andy are both on the Recruitment team at Cloudy Computing. They should both be able to review and edit Applications, however only Andy as the Manager, should be able to delete Applications. Both users are currently assigned the 'Recruitment Team' profile. How can this requirement be achieved in Salesforce? Create a new custom profile for Andy Create a new permission set and assign to Alistair Create a new permission set and assign to Andy Set up roles and ensure Andy is in a role higher than Alistair
Create a new permission set and assign to Andy
Cloudy Computing has two distinct teams for selling products and services. Each team follows a different set of steps, and collects different information during the sale. What features in Salesforce will best support this situation? Create a page layout and record type for each team Create a sales process for each team Create a sales process and a page layout for each team Create a sales process, page layout, and record type for each team
Create a sales process, page layout, and record type for each team
The VP of Sales at Cloudy Computing should be notified and approve every Opportunity with a discount greater than 30%. As the Administrator, what solution should you recommend? Send an email alert to the VP of Sales using Workflow Use Process Builder to create an approval record and assign to the VP of Sales Create an Approval Process with an entry criteria on the Discount % field on the Opportunity Create an Approval Process with an entry criteria on the Amount field on the Opportunity
Create an Approval Process with an entry criteria on the Discount % field on the Opportunity
When an Opportunity is closed won, an Order record should automatically be created. As the Administrator, what solution should you recommend? Tick 'Create Order' on the opportunity record Create an Order record using Process Builder Create an Order record using Workflow Create an Order record using APEX
Create an Order record using Process Builder
Which of the following fields CANNOT be a controlling field for Dependent Picklists? Standard Picklist Custom Picklist Custom Multi-Select Picklist Standard Checkbox Custom Checkbox
Custom Multi-Select Picklist
Cloudy Computing work with specific Consultancies who implement their product for customers. They would like to work more collaboratively with these Consultancies, sharing potential Leads and Opportunities. What could enable this? A. Experience Cloud Consultancy Site B. Experience Cloud Reseller Site C. Experience Cloud Collaboration Site D. Experience Cloud Partner Site
D. Experience Cloud Partner Site
When you subscribe to a dashboard, the schedule frequency can be set to: (Choose 3) Daily Bi-Weekly Weekly Monthly Yearly
Daily Weekly Monthly
Cloudy Computing would like to perform a backup of all internal systems every week. What feature could be used to ensure that Salesforce is backed up every week? Schedule Data Loader Data Export Service Import Wizard Export Wizard
Data Export Service
At Cloudy Computing, the sales team would like to send information packs to prospective customers. The information can sometimes be sensitive and should only be accessed by certain individuals. As the Salesforce Administrator you have recommended Content Deliveries. What is NOT a feature of Content Deliveries? A. Content Deliveries can be tracked to see how often they were viewed or downloaded B. A password can optionally be required to access the Content Delivery C. A Content Delivery can be shared for a defined period of time D. Content Deliveries can be created from the related list of objects including Account and Opportunities E. Documents over 25MB are supported for online viewing in Content Deliveries
E. Documents over 25MB are supported for online viewing in Content Deliveries
Cloudy Computing have implemented Web-to-Case, adding a form to their website for customers to complete when they have an issue. This has greatly reduced the number of phone calls being received by the Service team which is fantastic! However, they are receiving a lot of spam via the Web-to-Case form. As the Salesforce Administrator, what do you advise? Enable Web-to-Case Enable 'Require reCAPTCHA Verification' Create Duplicate Rules Block specific email addresses Enable 'Require CAPTCHA Verification'
Enable 'Require reCAPTCHA Verification'
At Cloudy Computing, the Sales team often works in the field, visiting customers, using the Salesforce mobile app to stay up to date on Salesforce. Many of their customers live in remote areas with no internet connectivity. What features could the Salesforce Administrator enable to support the Sales team? (Choose 2) Enable caching in Salesforce for Android and iOS Enable cookies in Salesforce for Android and iOS Enable online create, edit, and delete in Salesforce for Android and iOS Enable offline create, edit, and delete in Salesforce for Android and iOS
Enable caching in Salesforce for Android and iOS Enable offline create, edit, and delete in Salesforce for Android and iOS
What is TRUE about folders in Salesforce? (Choose 3) Folders are used to store and organize reports, dashboards, documents, and email templates Folders can be shared with profiles Folders do not follow the organisation wide defaults for sharing access Folders do not follow the role hierarchy for sharing access Sub-folders, used to organize reports and dashboards, do not inherit the 'root' (parent) folder sharing access
Folders are used to store and organize reports, dashboards, documents, and email templates Folders do not follow the organisation wide defaults for sharing access Folders do not follow the role hierarchy for sharing access
What are some features of Campaigns in Salesforce? (Choose 3) Path can be used to visually track Campaign progress All Salesforce users can can create, edit, and delete Campaigns Campaign Member Statuses can be customized per Campaign The Send List Email feature can be used to send a message to selected Campaign Members The Opportunity value will be added to the campaign statistics of all Campaigns related to the Opportunity
Path can be used to visually track Campaign progress Campaign Member Statuses can be customized per Campaign The Send List Email feature can be used to send a message to selected Campaign Members
The standard values for forecast categories are: Pipeline, Best Case, Commit, Omitted, Closed Pipeline, Best Case, Commit, Omitted, Won, Lost Prospect, Best Case, Commit, Omitted, Closed Pipeline, Best Case, Confirmed, Omitted, Closed
Pipeline, Best Case, Commit, Omitted, Closed
Fields can be set to not-visible or read-only based on which of the following? User License Feature License Role Profile
Profile
Cloudy Computing, a US based company, have recently opened a small European office in France. The European team is requesting that their language should be French. To ensure all users have the correct language, what should the Administrator suggest? Change the default language to French via the Company Information page in Setup Change the default language to French via the Org Settings page in Setup Change each user's default language for them in User Settings Recommend the French users change their default language in Personal Settings
Recommend the French users change their default language in Personal Settings
Cloudy Computing generates Leads from various sources such as web-to-lead, inbound sales calls and telemarketing. Leads should follow a qualification process that is dependent on where the Lead originated. How can this be achieved in Salesforce? (Choose 3) Page Layouts Record Types Lead Processes Lead Status Picklist Field Custom Picklist Field
Record Types Lead Processes Lead Status Picklist Field
Cloudy Computing offers annual support contracts that are billed monthly. What feature of Salesforce could support this requirement? Quantity Schedule Revenue Schedule Revenue Installments Contract Schedule
Revenue Schedule
When creating users, which of the following does NOT need to be selected in order to save the record? Profile Role Username User License Nickname
Role
Cloudy Computing has a custom Case assignment rule with multiple rule entries. A Case has been submitted that matches multiple rule entry criteria. How will Salesforce determine which user or queue to assign the Case to? Case Assignment Rule Name Rule Entries Order Case Assignment Priority Escalation Rule
Rule Entries Order
Cloudy Computing would like to reduce the number of support calls being received and encourage their customers to be more self-sufficient. They would like to give customers somewhere they can view FAQs and user guides, as well as the ability to log Cases when they cannot resolve an issue themselves. What should the Salesforce Administrator advise? Salesforce Experience Cloud Site + 'Account Portal' template Salesforce Experience Cloud Site + 'Partner Central' template Salesforce Experience Cloud Site + 'Customer Service' template Salesforce Experience Cloud Site + 'Customer Support' template
Salesforce Experience Cloud Site + 'Customer Service' template
Cloudy Computing are looking for ways to boost employee productivity in the Service department, as well as make their customers more self-sufficient. They are looking for a solution that will enable them to create articles such as FAQs and user guides, that can be shared with customers and help internal employees resolve cases faster. Articles should go through an approval process and not all articles should be visible to everyone. What feature of Salesforce could support these requirements? Salesforce Solutions Salesforce Content Deliveries Salesforce Knowledge Salesforce Answers
Salesforce Knowledge
Cloudy Computing would like Opportunity owners to receive an email 7 days before the Opportunity close date to ensure Opportunities are being worked or updated accordingly. As the Administrator, what solution should you recommend? Send an email alert using an Approval Process Send an email alert using Workflow Send an email alert using Process Builder Send an email alert using APEX
Send an email alert using Workflow
Steve is a new sales team member at Cloudy Computing. As the Administrator, you created his user record and activated it. Today, he has contacted you saying he is unable to login to Salesforce. What is NOT a possible reason? Steve did not verify his account using the 'Verify Account' link within 4 hours of receipt Steve did not verify his account using the 'Verify Account' link within 7 days of receipt Steve is using the wrong username IP restrictions have been set up for the org and Steve is outside of set IPs
Steve did not verify his account using the 'Verify Account' link within 4 hours of receipt
The VP of Sales at Cloudy Computing would like to get a report of Opportunities grouped by sales stage. What kind of report would meet this requirement? Summary Tabular Metric All of the above
Summary
The VP of Marketing at Cloudy Computing would like to generate a list of Contacts for a mailing list. What type of report would be the most appropriate to use? Matrix Summary Tabular Campaign
Tabular
Activities in Salesforce are made up of which of the following? (Choose 2) Task: A task is a to-do item with no duration but that can optionally have a due date Meeting: A meeting is a scheduled calendar meeting that has a duration and therefore requires a start time and an end time Event: An event is a scheduled calendar meeting that has a duration and therefore requires a start time and an end time Checklist: A checklist is a to-do item with no duration but that can optionally have a due date
Task: A task is a to-do item with no duration but that can optionally have a due date Event: An event is a scheduled calendar meeting that has a duration and therefore requires a start time and an end time
Managers at Cloudy Computing would like to respond to approval requests via email. What is TRUE in this scenario? (Choose 3) The Administrator can enable 'Enable email approval response' in the individual Approval Process The Administrator can enable 'Enable email approval response' in Process Automation Settings Approvers can respond with Yes/Approve/Approved Approvers can respond with No/Reject/Rejected The Administrator can define custom approval terms
The Administrator can enable 'Enable email approval response' in Process Automation Settings Approvers can respond with Yes/Approve/Approved Approvers can respond with No/Reject/Rejected
As the Administrator for Cloudy Computing, you have created a custom object that is the detail object in a master-detail relationship with Account. What is TRUE about the OWD setting for the custom object? (Choose 2) The OWD will be Public Read/Write The OWD will be Public Read Only The OWD will be Controlled by Parent The OWD can be changed The OWD cannot be changed
The OWD will be Controlled by Parent The OWD cannot be changed
What should the Administrator recommend if a user forgets their password and needs it reset? The user is not locked out and the company does not use single sign on. The Administrator can unfreeze the user The user can reset their own password by clicking 'Forgot Password' on the login page The Administrator can unlock the user The Administrator can reset the user's password from the user record using 'Change Password'
The user can reset their own password by clicking 'Forgot Password' on the login page
A Salesforce user is unable to delete a report folder. What are two possible reasons? (Choose 2) The user does not have 'Editor' access to the report folder The user does not have 'Manager' access to the report folder There are reports saved to the folder The user does not have the 'Delete Folders' permission in their profile
The user does not have 'Manager' access to the report folder There are reports saved to the folder
Cloudy Computing has Trusted IP Ranges defined for extra security. A user is trying to login from outside the trusted IP ranges that have been defined. What will happen in this scenario? The user will not be able to login The user will be able to login with no additional verification The user will receive a verification code that will then enable them to login The user will need to contact the Administrator to grant them access to Salesforce
The user will receive a verification code that will then enable them to login
Validation rules are triggered: Upon opening a record Upon editing a record Upon saving a record Upon editing a field
Upon saving a record
Cloudy Computing would like to be able to generate Quotes from Salesforce. Quotes should contain the Account Name, Amount and any discount. Quotes should also be able to be emailed to customers from Salesforce. As the Salesforce Administrator, what would you suggest? Create a custom object called "Quotes" Choose a tool from the AppExchange Use the standard object "Quotes" Use an Apex trigger to automatically generate a Quote from an Opportunity
Use the standard object "Quotes"
Cloudy Computing has multiple different record types for Opportunities. Users are complaining that it is tedious having to select a record type each time they create an Opportunity. As the Salesforce Administrator, what could you recommend? Administrator can set the default record type at profile level Users can set their default record type in Settings No default record type can be chosen Administrator can set the default record type at role level
Users can set their default record type in Settings
When should you consider using the Data Import Wizard over the Data Loader? You need to import more than 1,000,000 records You require some deduplication You need to import to custom objects only You need field auto-mapping functionality
You require some deduplication
