Funeral Merchandising

While making funeral arrangements for a traditional burial, the practitioner should explain and discuss which of the following? 1-Casket Warranty, 2-Cemetery Requirements, 3-Crematory Requirements, 4-Embalming Warranty

1 and 2 1. Casket Warranty 2. Cemetery Requirements

The FTC Funeral Rule requires that the Outer Burial Container Price List contain the: 1-Name of the funeral home, 2-Effective date of the price list, 3-Price of any grave opening and closing, 4-Price of any vault Installation fee.

1 and 2 1. Name of the funeral home 2. Effective date of the price list

The gauge of a steel casket is equivalent to the number of steel sheets placed on top of one another to equal the thickness of how many inches?

1 inch

If the total sales for the year were $4,000,000 and $450,000 of that was due to the sale of merchandise, what percentage of Gross was due to the sale of merchandise?

11.25%

If the thickness of ferrous caskets is reported as gauge, a casket 1/16 of an inch thick would be referred to as:

16 gauge

Which gauge of casket would be recognized to be the most durable in construction?

16 gauge

Caskets increase in width in increments of

2 inches

Caskets increase in length in increments of.

3 inches

Long term goals are usually set for:

3-5 years

If a funeral director purchased a casket for $350.00 and sold It for $950.00 the consumer value index for that piece of merchandise would be:

37%

A casket can be divided into ___ categories.*

4

The indirect method of approach for casket selection requires:

Adequate pre-counseling

The art of making the public aware of the services or commodities that a business has for sale is termed:

Advertising

An unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining:

Alternative container

A burial vault which is closed by lowering the dome over the base describes:

An air seal

The meeting between the funeral director and the client family during which the funeral arrangements are discussed is referred to as the:

Arrangement conference

How does the practitioner utilize the "direct method" of selling a casket?

By remaining in the selection room.

The topmost part of the casket is the:

Cap

A rigid container which is designed for the encasement of human remains and which usually is constructed of wood, metal, fiberglass, plastic or like material:

Casket

Printed or typewritten list of the casket and alternative containers normally offered for sale by the funeral provider which do not require special ordering:

Casket Price List

"Let the seller beware" is also known by which Latin term?

Caveat venditor

A wedge-shaped burial container, which is broader at the shoulders than at the head or feet is called a:

Coffin

The percentage derived by dividing the wholesale amount of the merchandise by the retail price of the merchandise Yields the:

Consumer value index

Which type of metal is can be described as malleable, ductile, and having a reddish-brown color?

Copper

Staffing is included in which of the following management functions:

Directing

Which of the following is an "end" or "comer" design for a casket shell?

Elliptic

An exterior material covering a casket with a raised design is said to be:

Embossed

Similar to the "full couch perfection cut", this casket contains no inner foot panel. However, a blanket is used to cover the lower portion of the deceased's:

Eternity Bed

A management function which compares organizational and individual performance with predetermined standards or expected results is called:

Evaluating (controlling)

Funeral service practice differs from other managerial areas in that the total services of a firm are available to those of:

Every economic circumstance

The Magnuson-Moss Warranty Act concerns:

Expressed and implied warranties

The obtaining and maintaining of adequate work space and funeral equipment is called:

Facilities management

The efficient utilization and adequate regulation of assets, revenue, expenditures, and capital rights is known as:

Financial management

None of the 16 items required by the rule to be separately itemized on the GPL can be listed as Free or No Charge. Items not required by the rule can be listed as:

Free

The primary objective of Funeral Service Management is:

Fulfilling the needs of the families and the community which are death related

Which one of the following is NOT specifically required by the Federal Trade Commission?

Funeral Agreement Form

Which of the following involves the administration of a funeral service enterprise ( the activities which encompass many responsibilities)

Funeral Service Management

The goods which are sold or offered for sale directly to the public for use in connection with funeral services:

Funeral goods

Any person, partnership or corporation that sells or offers to sell funeral goods and funeral services to the public:

Funeral provider

The standard measurement used to measure steel caskets.

Gauge

The term in which a Ferrous Casket is measured for thickness.*

Gauge

A printed or typewritten list of goods and services offered for sale by a funeral provider with retail prices:

General Price List

What term describes the "Two-Factor Theory"?

Herzberg

Chromium is added to carbon steel primarily to:

Increase the resistance to rust and corrosion

A record listing the merchandise on hand at any given point in time is called a(n):

Inventory

A metal that is said to be "ferrous" contains primarily which element?

Iron (Fe)

The method of price quotation by which each unit of service and/or merchandise is priced:

Itemization

What are generally considered the two most important liabilities of a manager or supervisor?

Legal and financial

Automotive equipment made available for hire is called:

Livery

The most effective location for a casket selection room in the funeral home is the:

Main level.

The term "Theory X and Theory Y" is also known by what name?

McGregor

The purchasing, pricing, display and sale of a product is known as:

Merchandising

The lime limit for making application for a veteran's headstone for a deceased veteran is:

No limit

A request (usually made by a surviving family member) for a funeral home to transfer a deceased to the funeral home is called:

Notification of death

Which of the following is classified as a hardwood?

Oak

What term describes tasks that are intended to be accomplished by a specific date, and are stated in specific terms so that they are measurable?

Objectives

The administration and supervision of office duties and functions is called:

Office Management

The term in which a Non-Ferrous Casket is measured for thickness.

Ounces

What is the most commonly accepted means of measuring the thickness of copper and bronze caskets?

Ounces per square foot

Any container which is designed for placement in the grave around the casket including, but not limited to burial vaults, grave boxes and grave liners:

Outer burial container

In casket manufacturing, "kapok" is used as:

Padding material

Developing activities with an organizational climate conducive to maximum efficiency and worker satisfaction is called:

Personnel management

An example of a softwood species casket would be:

Pine

Which type of construction material is composed of thin sheets of wood glued together so that the grains of each layer are at right angles to each other?

Plywood

The price increments between casket prices, when arranged in order of their increasing value, is called the price...

Progression.

A funeral Director should first ______________________________ in an effort to comply with the requirements of the "public accommodation" section of the Americans with Disabilities Acts (ADA).

Provide access to the facility from public sidewalks, parking facilities and public transportation

Variable costs, amount of workmanship involved, and the species available are:

Reasons why hardwood caskets may cost more than metal caskets

All of the following disclosures are required on the General Price List by the FTC Funeral Rule EXCEPT:

Reference to state laws

Funeral service management is more _______ oriented than _______ oriented:

Service, Product

A ___________ is defined as the entire casket minus the handles, hardware, interior & exterior materials.

Shell

Which of the following types of wood is light in texture, non-resistant, easily worked, and is milled from a conifer tree?

Softwood

Developed in the "strategic planning process" is:

The goal

One part of the "planning process" is called:

The mission statement

The efforts of all the members in an organization directed to ensure that quality in the production of goods and services is achieved is known as:

Total quality management

Another term for the "extend over" is the:

Valance

Which one of the following casket interiors is considered the standard for expensive caskets?

Velvet

A scheduled time when the deceased is presented for viewing in a casket so that family and friends may come together is known as:

Visitation

If a consumer does not want to accept, or look at the General Price list then:

You do not have to do anything else.

Galvanizing is a process in which steel is coated with:

Zinc

The part of the casket handle which is grasped by the pallbearers is the:

bar

A term which refers to the "lug" on a casket is:

The escutcheon.