Funeral Merchandising EXAMS
Plated
A _____ finish is when the base metal is coated by another metal via an electrolytic process.
Matte
A ______ finish has no shine or gloss.
Brushed
A ________ finish will cost more to produce because it requires highly skilled craftspeople.
True
A casket body style with the body sides at a 90-degree angle to the bottom is called a state casket. True or False?
False
A casket is a receptacle for dead human remains that is widest at the shoulders and narrowest at the feet. True or False?
$825
A director's casket sales for the week are: $775, $825, $875, $900, $1,175, $825, $1,525, $900, $825, $775. What is the "mode"?
$900
A director's sales for the week are: $ 900 $ 800 $1,000 $ 700 $1,100 What is the "median"?
$ 1,000
A director's sales for the week are: $600 $1,500 $800 $1300 $800 What is the "mean"?
False
A grave box is an outer enclosure consisting of 6 to 8 slabs of unfinished concrete placed around the casket. True or False?
Lawn crypt
A grave space where two or more persons may be buried in a grave liner stacked on top of one another is a:
False
A hermetically sealed casket is a closure method for gasketed caskets which fuses the flat rubber material along the top body molding flange of the casket shell
False
A keepsake urn is often used to return cremated remains to the funeral home. True or False?
Horizontal tablet
A type of cemetery monument in which the die is wider than it is tall is a/an:
Hammertone
A type of sprayed finish that appears to have small indentations in the metal is:
Combination case
A/an ______ ______ has a cardboard tray and cover and satisfies air shipping regulations. True or False?
Combination unit
A/an ______ ______ is designed to be used as both casket and burial receptacle.
Epitaph
A/an ______________ is an inscription on a monument to commemorate the deeds or qualities of the departed.
False
Aarons are constructed of metal or wood. True or False?
True
According to Klicker's text, metal caskets are the more popular type of caskets sold today. True or False?
False
According to the FTC Funeral Rule, funeral directors may not offer package pricing, only itemized goods.
True
According to the text, fewer manufacturers today provide oversized caskets using the "X" formula. True or False?
True
According to the text, fiberglass caskets are more common than plastic ones. True or False?
False
According to the text, the 403 series is the highest known alloy content in stainless steel caskets produced today. True or False?
True
According to the text, the elliptic style design has become an almost exclusive feminine casket. True or False?
True
Alternative containers are more frequently used for cremation than burial. True or False?
True
An alloy is a substance composed of two or more metals. True or False?
Copper
An example of non-ferrous metal is:
Plywood
An odd number of thin sheets of wood glued together so the grain on the back and front run in the same direction is called:
True
An urn vault provides protective qualities for cremated remains placed in a grave. True or False?
True
Bail handle is a single handle in which the lug, arm and bar are combined in one unit. True or False?
Bronze
Because of its strength a_________ casket is the most expensive.
Decidious
Cherry wood is an example of______________ wood.
False
Even though there are some differences in casket sizes among manufacturers, metal caskets have slightly smaller average inside dimensions than wooden caskets. True or False?
False
Ferrous metal is measured in ounces per square foot. True or False?
26-30 inches
For optimum display purposes, the distance from the floor to the bottom of the casket should be:
True
Gauge measures the number of sheets of metal necessary to equal approximately one inch of thickness. True or False?
False
Generally, round corner caskets are less expensive than other styles. True or False?
True
Grave liners offer protection from the earth load and are often required for cemetery maintenance purposes. True or False?
False
If a consumer calls a funeral establishment and asks for a General Price List to be sent, by law, the funeral establishment must send the GPL to the consumer. True or False?
Dynamic
If a dump truck drives over the grave, this is a/an ______ load.
Impact
If a mechanical tamper is used in filling in a grave, this is a/an _____ load.
False
If one observes magnetic attraction in the presence of a magnet, the stainless steel is of high quality. True or False?
27"
If the "X" formula is used in ordering a metal casket, a 6/6XX would be how wide?
$900
If the casket costs $300 and the funeral home's fixed multiple is 3, the selling price would be:
Cash discount
If the contract with a supplier reduces the purchase price for payment of the account within certain time limits, it is a:
Quantity discount
If there's a 5% discount for purchasing 10 caskets from the Premier Casket Company, this is an example of:
True
If using a rental casket, a waiver should be signed by the family acknowledging the use of a rental casket. True or False?
Functional
In a price quotation, the charges are broken down into several parts such as facilities, automobile, merchandise, professional services, and this method is called:
True
In modern day usage, the term "perfection" is usually dropped. True or False?
False
In order to obtain an accurate body measurement for an oversized casket, measure the body width from the widest point, usually shoulder to shoulder. True or False?
Declining model
In the __________, the higher priced caskets receive a lower mark-up.
False
Many Orthodox Jewish caskets feature the flat finish. True or False?
Brown and Sharpe Gauge
Non-ferrous metals are measured in:
True
One of the most dramatic changes in cemetery design is the growing trend of "Green Burial". True or False?
False
Oversize caskets can be placed in a 86" X 30" inches burial vault. True or False?
200 cubic inches
Suggested minimum volume for a cremation urn is:
I & III only
The "S-shaped" or curved molding which is a component part of the cap is called the I. rim, II. flange, III. ogee, IV. cove
Cenotaph
The Lincoln Memorial is a:
Ziegler case
The _____ _______ is used for shipping an unembalmed or decomposed body.
Slip panel
The ________ design allows the deceased to be viewed from either side of the casket.
False
The amount of illumination produced by a source of 12 candles at a distance of 12 inches is known as a foot candle. True or False?
False
The component parts of a salix casket will always be constructed of the same species of wood.
False
The double seal is a method of sealing a burial vault using an epoxy compound in conjunction with a tongue-in-groove closure at the top of the vault. True or False?
False
The flaring square design is usually seen in the upper range of a construction design category. True or False?
True
The function of the gasket channel is to hold the transverse gasket to seal the space between the head and foot caps. True or False?
True
The funeral director should always do his/her best to determine the physical size of the deceased prior to the arrangement conference with the family. True or False?
True
The ideal type of lighting for the selection room is a combination of indirect and direct lighting. True or False?
30" x 86"
The interior dimensions of the standard adult burial vault are:
Section
The largest subdivision within a cemetery is the :
False
The latch method for a non-gasketed closure is used on wooden caskets and expensive metal caskets. True or False?
False
The optimum space for displaying caskets in a selection room is 20-30 square feet per casket. True or False?
False
The outside dimensions of the average metal adult casket are 80"L x 26"W. True or False?
False
The perfection full couch is formed as one unit with a transverse cut in the cap. True or False?
Itemization
The pricing method currently required by the FTC Rule is:
Merchandising
The purchasing, pricing, displaying and selling of goods and services is called:
Merchandise Value Ratio
The relationship between the wholesale cost of merchandise and the total cost of both merchandise and service to the family is the:
False
The slant marker typically slants 16 to 18 inches in height and consists of a base and a die. True or False?
Doeskin
The term ______ generically refers to any cloth-covered casket.
U.S. Standard Gauge
The thickness of ferrous metals used in casket construction is measured in:
False
The top seal uses the "diving bell" principle. True or False?
False
The vast majority of octagon-styled caskets are found among the more expensive caskets on the market. True or False?
Fishtail
The wedge shaped portion of the cap(lid) at each end of the crown is the:
Ogee
The_________ is an "S" shaped molding that is a component part of the casket cap.
Unit pricing
There is one total price for both the service and the merchandise and is the historical method of quoting prices. This method is:
Square corner
These sides and ends are sometimes called the mitered corner.
Consumer Value Index
This price determining method measures value received for each dollar spent and ensures value progression:
True
Traditionally, the best location for a selection room is within the funeral home and on the main level of the establishment. True or False?
False
Twenty gauge steel is the thickest and most durable carbon steel used in the manufacture of caskets. True or False?
False
When measuring to determine if a casket will fit into a burial vault, measure the inside dimension of the casket and the inside dimension of the burial vault.
Consignment
When merchandise is given to an agent and does not expect payment until the merchandise is sold is:
Cast
When molten metal is poured into a mold, allowed to cool, and then removed from the mold it is called:
Bi-unit pricing
When the quoted price separates the price of service and the price of the casket, this pricing method is known as:
Fixed Multiple
When the same mark-up is applied to all caskets in the funeral home, this is known as:
Margin
When you subtract the wholesale cost from the retail price, you get the __________.
False
Wood is measured in board feet. A board foot is 1 foot square and 1 foot thick. True or False?
True
Wood veneer is created by gluing a thin layer of superior wood to an inferior wood. True or False?
Headers
_______ face each other when the cap is closed.
Mahogany
__________ is considered to be the premier hardwood used in casket construction.
Wholesale
____________ is the amount the funeral home pays to purchase the product from the vendor.
