Funeral Service Administration
A former astronaut passes away at the age of 91. He is a veteran of the U.S. Navy. He passed away in an assisted living facility of a blood infection due to pneumonia. The family wants him to be buried at sea (Full Body). The funeral home takes the gentleman into their care and, after the proper permits are signed, embalms the remains. He is dressed in his NASA flight suit for the funeral. The family holds a public visitation and a funeral in the local funeral home in Michigan. His casket, when prepared for burial at sea must have __________ of additional weight added.
150 lbs
How many holes must be drilled into a casket to prepare it for burial at sea?
20 2 inch
Intact burials at sea must take place at least ________ nautical miles offshore in water that is at least ________ ft. deep.
3, 600
The banding requirement for caskets for intact burial at sea (at least 3/4 inch bands):
6
A time set aside for family and friends to pay respects to the deceased and greet the family before the funeral. visitation all of these calling hours wake
All of these
Which of the following is/are some purpose(s) for a death certificate:1. shows cause of death for research purposes 2. a permanent statistical record of the deceased 3. need it to settle legal and/or financial affairs 4. needed for governmental benefits
All the above
The term applied to the completing of the service and financial details of a funeral:
Arrangement Conference
Retired Army Captain Kathy Green served in the US Army reserves as a nurse. She passed away last Thursday at age of 78 as a result of a myocardial infarction. Her family brought the necessary information to inter her in the National Cemetery but first there was to be a 2 hour open casket public visitation in the Lutheran Church prior to the funeral service. What form should the responsible party have signed permitting this public visitation to occur.
Authorization to Embalm
This is issued upon the filing of a completed death certificate with the proper agency. It is a legal authority to allow the funeral director to transport and/or dispose of a dead human body.
Burial Transit Permit
Another term for a funeral procession is a:
Cortege
Death certificates must be reviewed and signed by the Office of the Medical Examiner under what circumstances?
Cremation
In order to arrange for military benefits and honors for an honorably discharged deceased veteran, what document is important for the funeral home to have a copy of: the deceased's will DD 214 Form 27-2008 SSA 721
DD-214
In a typical arrangement conference, after establishing a relationship with the family, fulfilling FTC requirements, discussing the deceased's life history, the funeral director begins to take down STATISTICAL information for what important document:
Death Certificate
A newspaper notice simply stating the name of the deceased. Dates of birth and death and the location of services.
Death Notice
Who must be notified within 30 days of any disposition at sea: -NASA -EPA -NOAA -OSHA
EPA
A type of pre-need arrangement that means the funeral home applied the amount already paid, plus accruals to the balance due. The cost of the funeral, however, will be whatever the current price is for service and merchandise.
Non-guranteed
An announcement of death in a newspaper that has a biological sketch of the deceased person's life, listing occupation, organizational affiliations and notable accomplishments, sometimes with a photograph: death notice eulogy prayer card obituary
Obituary
Arrangements made in advance of need:
Pre-need
To relieve family of the burden of making arrangements in a time of acute grief; ensure that personal wishes are known; to relieve survivors of financial burden; and to reduce assets for Medicaid eligibility are some of the reasons why people choose to make __________ arrangements.
Pre-need Funeral Arrangements
John Jones, an only son, comes to College Funeral Home to make arrangements for his dad. His mother passed 10 years ago and used the same funeral home. John sits down with FD Gary and looks over the plans. He agrees to proceed with his father's stated wishes. At the end of the at-need conference, FD Gary presents him with a contract for $6,500. The son is astonished. He thought his father has taken care of everything. John executed what type of pre-need wishes:
Pre-planned
Mr. Floyd Miller passed away and your funeral home was called to take care of his final disposition. While getting acquainted with the family, you find out that ever since he was kid, he wanted to drive a train. He was fascinated by trains as a young boy and had an extensive model train collection. He worked for 30 years for Southern Pacific railroad in Phoenix. When discussing funeral and financial arrangements, what funds may likely to be used to apply to his funeral expenses: -AARP -Railroad Retirement -Veterans Administration -Social Security
Railroad Retirement
When Mr. and Mrs. Smith called at College funeral home to pay respects and greet the family of Bob White, the attendant ushered them to a stand where they could register their attendance in writing as a keepsake for the family of who attended services. They likely signed a/an:
Register Book
When removing a body from a hospital or nursing home, what document must the funeral personnel be sure to obtain, as it must be filed with the Vital Records: Burial transit permit Remains Release form Cremation authorization form Temporary loading permit
Remains Release Form
Application for lump sum death benefit:
SSA 8
Which one of the following is NOT eligible for burial at sea: -Teachers of mortuary science members of the US Coast Guard -US Citizens who by notable service or outstanding contributions to the United States -Members and former members of the uniformed services
Teachers of mortuary science
In addition to the name of the deceased, time of death, the address of the facility, the next of kin name and contact information and the name of the physician to sign the death certificate, in this day and age what is likely the next most important bit of information needed to staff the removal properly?
The weight of the deceased
Where does a funeral home likely go to pick up a US flag for burial purposes?
US Post Office
Data concerning, birth, marriage, divorce, sickness and death:
Vital Statistics
What does VSIMS stand for? -Vital Statistics Information Mortuary System -Very Specific information for Mortuary Standards -Vital Statistics Information Management System -Vital Statistics Important for Mortuary Science
Vital Statistics Information Management System
This is a very important document, necessary and vital for an embalmer to complete. A family that Embalmer Rachel served last year has filed a complaint against her and the Hansen Mortuaries with the Arizona State Board of Funeral Directors and Embalmers saying their mother looked grossly swollen during her visitation. She had died of a heart attack. In order to answer the complaint, Embalmer Rachel would look up the file and look in the service folder and produce a copy of the ___________________ for the board members to review. Of course she was not at fault and performed her embalming operation in accordance with case analysis and standard embalming practice.
Embalming Report
Pre-need trust accounts made between a purchaser, a funeral home and a bank, create what type of responsibility for the Funeral Home?
Fiduciary
A Veteran's Application for Burial Benefits is: -Form 40-0247 -SSA 721 -Form 86-75309 -Form 21-530
Form 21-530
If the family of a military veteran wants to order an upright head stone for his grave at Mountain View Cemetery, what form must the funeral director and family complete. none of these Form 27-2008 Form 40-0247 Form 40-1330
Form 40-1330
Checking the parking lot for debris or hazards, adjusting the building temperature, cleaning the bathrooms, replacing boxes of Kleenex, positioning the flower arrangements, arranging the seating, attending the guestbook, playing the music and video tribute and looking after the family. These are all the duties of a: funeral attendant valet cemetery sexton floris
Funeral Attendant
While planning the funeral Mass for her husband, Mrs. O'Malley paid $200 to the church, $200 to the priest, $100 to the Deacon, $150 to the pianist/organist and $200 to the soloist. These were added to her funeral bill and the funeral home took care of these payments on her behalf. What are these payments called?
Honorariums
An arrangement with a funeral home in advance of need that cannot be terminated or cancelled by the purchaser:
Irrevocable
What is the best way to answer the phone at a funeral home?
KB Funeral Home, this is Sasha Johnson, may I help you? *Name of funeral home, person speaking to. Don't say good morning or happy holidays.
