GEB 3213 Chapter 13

39. Which of the following about trust is false? a. Trust once lost cannot be regained. b. It builds over time, through increased interaction and the reduction of uncertainty. c. Trust is a process, not a thing. d. It takes a long time to build trust in a relationship. e. It can be lost in a much shorter amount of time.

a. Trust once lost cannot be regained.

4. The relationship between informing as opposed to persuading your audience is often expressed in terms of _____. a. exposition versus interpretation b. explanation versus argument c. explication versus analysis d. definition versus declaration e. identification versus recognition

a. exposition versus interpretation

27. Which of the following is an example of the musical learning style? a. Language b. Mental imagery c. Pitch and tone d. Dance e. Collaboration

c. Pitch and tone

22. Graphic organizers, classifying, and working with patterns and relationships are strategies to help you design your speech to align with the _____ learning style. a. musical b. bodily c. logical/mathematical d. spatial e. bodily/kinesthetic

c. logical/mathematical

9. Which of the following about a point of view is false? a. Everyone has a point of view, as hard as they may try to be close-minded. b. It is unique to you. c. It is influenced by your experiences. d. It is influenced by factors like gender, race, ethnicity, physical characteristics, and social class. e. It is your perception of an idea or concept from your previous experience and understanding.

a. Everyone has a point of view, as hard as they may try to be close-minded.

41. Which of the following about exploitation is true? a. When we speak ethically, we do not intentionally exploit one another. b. A relationship with an audience should be perceived as a means to an end. c. You should only focus on what you get out of a relationship. d. Focusing merely on what you get out of a relationship will lead you to treat people as individuals. e. The temptation to exploit others in business situations is rare.

a. When we speak ethically, we do not intentionally exploit one another.

24. Drama, role playing, touching and manipulating objects, demonstrating are some strategies to help you design your speech to align with the _____ learning style. a. bodily/kinesthetic b. musical c. spatial d. interpersonal e. intrapersonal

a. bodily/kinesthetic

29. The best salespersons recognize that _____ communication is the key to success, as it builds a healthy relationship where the customer's needs are met, thereby meeting the salesperson's own needs. a. ethical b. analytical c. systematic d. legal e. intercultural

a. ethical

15. Importance: a. involves perceptions of worth, value, and usefulness. b. involves something new, unusual, or unfamiliar. c. involves qualities that move an individual to a more excited state of mind. d. means that the information applies, relates, or has significance to the listener. e. is a set of beliefs and understandings a society has about the world.

a. involves perceptions of worth, value, and usefulness.

17. _____ is a process of determining what news, information, or entertainment will reach a mass audience. a. Incorporation b. Gatekeeping c. Exposition d. Framing e. Relevance

b. Gatekeeping

6. _____ involves adapting the information to communicate a message, perspective, or agenda. a. Argumentation b. Interpretation c. Narration d. Description e. Exposition

b. Interpretation

26. Individual projects, self-paced instruction, and note-taking are strategies associated with which learning style? a. Logical/mathematical b. Intrapersonal c. Bodily/kinesthetic d. Linguistic e. Interpersonal

b. Intrapersonal

32. _____ means searching for common ground and understanding with the audience. a. Nonjudgmentalism b. Mutuality c. Honesty d. Respect e. Trust

b. Mutuality

1. Which of the following statements is true about informative speeches? a. They seek to motivate the audience to change their minds. b. They notify audiences on issues that are under consideration in a referendum. c. They aim to start a new habit. d. They aspire to get people to take on a new belief. e. They try to influence people to adopt a new idea.

b. They notify audiences on issues that are under consideration in a referendum.

38. Communication involves sharing and that requires _____. a. resourcefulness b. trust c. responsibility d. diversity e. objectivity

b. trust

18. _____ is a process of selecting what the audience will see and hear and in what order. a. Incorporation b. Priming c. Agenda setting d. Framing e. Selection

c. Agenda setting

40. _____ means taking advantage, using someone else for one's own purposes. a. Reciprocity b. Nonjudgmentalism c. Exploitation d. Gatekeeping e. Framing

c. Exploitation

8. Which of the following about bias is true? a. It involves beliefs or ideas held on the basis of current evidence rather than conviction. b. It encourages you to accept positive evidence that supports your existing beliefs (only if they are true) and reject negative evidence that does not support your beliefs. c. It is like a filter on your perceptions, thoughts, and ideas. d. It makes you likely to reject positive support for opposing beliefs and accept negative evidence (only if they are true). e. In a biased frame of mind, you are inclined to pay attention to information.

c. It is like a filter on your perceptions, thoughts, and ideas.

42. Which of the following is not true about an informational presentation? a. It is a common request in business and industry. b. It is the verbal and visual equivalent of a written report. c. It is more often theoretical than analytical. d. Informative presentations serve to present specific information for specific audiences for specific goals. e. It does not have to be a formal event, though it can be.

c. It is more often theoretical than analytical.

34. Which of the following about nonjudgmentalism is false? a. It underscores the importance of approaching communication from an honest perspective. b. It may include taking the perspective that there is common ground to be found with each other. c. It may include taking the perspective that being different is inherently bad. d. It emphasizes the significance of approaching communication where you value and respect your audience. e. It underlines the need to be open-minded, an expression of one's willingness to examine diverse perspectives.

c. It may include taking the perspective that being different is inherently bad.

11. Which of the following about the types of informative speech is true? a. An effective speech to inform will take a simple topic and explain it to the audience in ways that increase audience understanding. b. A status report is always short, and is an update that requires little background. c. The informative report is a speech where you organize your information around technical data and provide context and illustration for your audience. d. The main goal in an informative presentation is to persuade, and that requires an emphasis on credibility, for the speaker and the data or information presented. e. Informative presentations come in similar sizes, shapes, and forms.

c. The informative report is a speech where you organize your information around technical data and provide context and illustration for your audience.

30. Which of the following about ethical informative speakers is false? a. They express respect for listeners by avoiding prejudiced comments against any group. b. They are honest about the information presented. c. They are mendacious about information that may contradict the speaker's personal biases. d. They admit it when they do not know something. e. A central but often unspoken expectation of the speaker is that we will be ethical.

c. They are mendacious about information that may contradict the speaker's personal biases.

2. There are distinct functions inherent in a speech to inform. Which of the following is not one of them? a. You will be offering to share with the audience some of the information you have gathered relating to a topic. b. By looking at your speech from an audience-oriented perspective, you will increase your ability to increase the audience's understanding. c. When you present your speech to inform, you may want to maintain the audience member's perceptions of your topic. d. Your intentions are to inform the audience, increasing their understanding of a particular subject, and gaining new skills. e. The act of sharing will reduce ignorance, increase learning, and facilitate understanding of your chosen topic.

c. When you present your speech to inform, you may want to maintain the audience member's perceptions of your topic.

44. The introduction of a presentation: a. raises interest and motivates the listener. b. addresses key points. c. communicates a point and common ground. d. summarizes key points. e. communicates the main point.

c. communicates a point and common ground.

5. _____ means a public exhibition or display, often expressing a complex topic in a way that makes the relationships and content clear. a. Interpretation b. Argumentation c. Description d. Exposition e. Narration

d. Exposition

16. _____ involves placing an imaginary set of boundaries around a story, of what is included and omitted, influencing the story itself. a. Acculturation b. Bypassing c. Exposition d. Framing e. Relevance

d. Framing

13. _____ involves qualities that arouse attention, stimulate curiosity, or move an individual to a more excited state of mind. a. Creativity b. Novelty c. Application d. Interest e. Relevance

d. Interest

25. Organizing, negotiating, and mediating are examples of which learning style? a. Linguistic b. Spatial c. Intrapersonal d. Interpersonal e. Logical/mathematical

d. Interpersonal

28. Which of the following about using outside information is false? a. Using outside sources will contribute depth to your speech. b. Using outside sources provide support for your main points. c. Using outside sources enhance your credibility as a speaker. d. It is unethical to use outside information even if you clearly cite your sources. e. "According to _____" is a normal way of attributing information to a source.

d. It is unethical to use outside information even if you clearly cite your sources

33. _____ underlines the need to be open-minded, an expression of one's willingness to examine diverse perspectives. a. Honesty b. Mutuality c. Reciprocity d. Nonjudgmentalism e. Respect

d. Nonjudgmentalism

10. Which of the following about a neutral speech is true? a. The goal of speech to inform is to present an expository speech that reduces or tries to be free from covert interpretation. b. Most people can be completely objective and remove themselves from their own perceptual process. c. Subjectivity involves expressions and perceptions of facts that are free from distortion by your prejudices, bias, feelings or interpretations. d. People express themselves and naturally relate what is happening now to what has happened to them in the past. e. Objectivity involves expressions or perceptions that are modified, altered, or impacted by your personal bias, experiences, and background.

d. People express themselves and naturally relate what is happening now to what has happened to them in the past.

37. _____ can be defined as an act of giving and displaying particular attention to the value you associate with someone or a group. a. Sincerity b. Mutuality c. Reciprocity d. Respect e. Honesty

d. Respect

7. _____ is an unreasoned or not-well-thought-out judgment. a. Framing b. Gatekeeping c. Reciprocity d. Anomaly e. Bias

e. Bias

20. Which of the following is not a way to help listeners learn? a. Limit the number of details b. Focus on clear main points c. Pace yourself carefully d. Speak with concern for clarity e. Do not use restatement and repetition

e. Do not use restatement and repetition

36. _____, or truthfulness, is a key ingredient in trust. a. Mutuality. b. Respect c. Nonjudgmentalism d. Reciprocity e. Honesty

e. Honesty

23. Which of the following is an example of the spatial learning style? a. Focusing/concentration b. Mediating c. Sense of timing and balance d. Speaking e. Mental imagery

e. Mental imagery

31. _____ is a relationship of mutual exchange and interdependence. a. Trust b. Respect c. Honesty d. Nonjudgmentalism e. Reciprocity

e. Reciprocity

14. To avoid boring your audience, consider the question, "_____" from the audience's perspective and plan to answer it specifically with vivid examples. a. Is that all? b. Are these judgments accurate? c. Does this make sense? d. Will I understand this? e. What's in it for me?

e. What's in it for me?

12. Begin with your _____ at the beginning of your informative speech and make sure it is dynamic and arresting. a. central idea b. specific purpose statement c. general purpose statement d. residual message e. attention statement

e. attention statement

45. The residual message of a presentation: a. raises interest and motivates the listener. b. communicates a point and common ground. c. addresses key points. d. summarizes key points. e. communicates the central theme.

e. communicates the central theme.

19. Themes of independence, overcoming challenging circumstances, and hard-fought victory are seen repeatedly in American programming and national speeches. They reflect an aspect of American _____. a. sociocentrism b. stereotyping c. pathos d. priming e. culture

e. culture

35. The use of _____ and displays of sensitivity are key components of effective communication, and your emphasis on the content of your speech and not yourself will be appreciated. a. slang b. clichés c. axioms d. paradigms e. euphemisms

e. euphemisms

21. Memorizing words (names, places, and dates) are examples of the _____ learning style. a. intrapersonal b. spatial c. bodily d. logical e. linguistic

e. linguistic

43. The attention statement of a presentation: a. communicates the central theme. b. summarizes key points. c. addresses key points. d. communicates a point and common ground. e. raises interest and motivates the listener.

e. raises interest and motivates the listener.

3. When we share information informally, _____. a. we intend it to be a display of attitude b. we divide people into groups that agree or disagree with the speaker c. we use sarcasm to communicate attitude d. we take sides e. we often provide our own perspective and attitude for our own reasons

e. we often provide our own perspective and attitude for our own reasons