HANDLING CONFLICT
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All conflict will be between you and another person.
False
If you make a mistake that causes conflict, you should always try to __________.
Resolve it
What are good ways to calm down before you speak to a person with whom you're upset?
Take a deep breath—or several. Silently count to ten and then count backwards to one. Walk away to collect your thoughts and then come back.
Sometimes people unintentionally do or say things that still create conflict.
True
Conflict is best described as _____.
a clash of ideas, opinions, perspectives, or beliefs
Conflict will happen, but you can _____.
use interpersonal skills to help prevent it as much as possible
