Hospitality Exam 2

Discuss the importance of the hub-and-spoke system on airline travel and how this applies to airline profitability.

- Enables passengers to travel from one smaller city to another smaller city via a hub or even two hubs (airport, train station) - Airlines can service more cities at a lower cost - Airlines can maximize passenger loads from small cities, thereby saving fuel - The airlines have also used deregulation to their advantage to save money whenever possible, for instance, by cutting nonprofitable routes from some smaller cities

The difference between festivals and fairs.

- Festivals often celebrate specific cultures, traditions, art forms, or themes. They can focus on music, food, literature, film, religious observances, or other cultural aspects. - Fairs are typically commercial events that combine entertainment, amusement, and commerce. They often feature amusement rides, games, and exhibits.

Define parimutuel wagering and poker wagering.

- Parimutuel betting is like a big shared pot. Imagine a horse race where everyone betting on the race puts their money into one big pool. Instead of betting against the house or other players, all the bets are pooled together. The final payout for winning bets is calculated by dividing the total pool (minus the house's cut) by the number of winning bets. - In poker, players bet based on the strength of their cards. Players take turns betting, raising the amount, calling the current bet, or folding (giving up). The goal in poker is to win the pot, which contains all the bets made during a hand. The betting in poker involves strategy, deciding when to bet, how much to bet, and whether to bluff or not. Poker has various types, like Texas Hold'em, where players combine their cards with community cards on the table to make the best hand. - parimutuel wagering involves pooling bets together, while poker wagering involves strategic betting among players based on their cards and decisions during the game.

What do meeting planners do?

- Pre meeting activities 1. plan agenda 2. set budget 3. negotiate contracts - on sit activities - post meetings

What are three of the special event organizations that provide educational and networking activities for industry professionals?

- The International Festivals and Events Association (IFEA) has provided fundraising and modern developmental ideas to the special events industry for over 60 years. - Hospitality Sales and Marketing Association International (HSMAI) mission is to be the leading source for sales and marketing information, knowledge, business development, and networking for professionals in tourism, travel, and hospitality. - Meeting Professionals International (MPI) MPI believes that "as the global authority and resource for the multi-billion dollar meeting and event industry, MPI empowers meeting professionals to increase their strategic value through education, clearly defined career pathways, and business growth opportunities."MPI offers professional development in multiple certification programs with the two most prestigious being: Certified Meeting Professional (CMP) Certificate in Meeting Management (CMM)

Difference between theme parks and amusement parks

- Theme parks are centered around a specific theme or multiple themes. They often have elaborately designed attractions, rides, and environments that revolve around a cohesive storyline or idea. For example, Disney theme parks are known for their immersive storytelling and themed lands based on various Disney movies and characters. - Amusement parks primarily emphasize thrill rides, roller coasters, and various attractions geared towards providing entertainment and excitement to visitors. Unlike theme parks, amusement parks might not follow a specific thematic structure. They can have a mix of different types of rides and attractions without a unifying storyline or theme.

Identify five promoters of tourism and provide an example of how each is responsible for promoting tourism.

-PATS represents countries in the Pacific and Asia that have united behind common goals: excellence in travel and tourism growth. PATA's accomplishments include shaping the future of travel in the Asia Pacific region; it has had a remarkable record of success with research, development, education, and marketing. -Travel Industry of America (TIA) is the main body for the promotion and development of tourism in the United States.Its mission is to benefit the entire U.S. travel industry by unifying its goals, coordinating private sector efforts to encourage and promote travel to and within the United States -Hotels and accommodation providers contribute to tourism promotion by offering hospitality services and promoting local attractions. They often collaborate with tourism boards and travel agencies, providing information to guests about nearby tourist spots and offering packages to enhance their stay. -Airlines are significant contributors to tourism promotion by providing transportation to various destinations. They advertise destinations, offer deals and discounts, and collaborate with tourism boards to attract travelers. - Platforms like Booking.com, Expedia, TripAdvisor, and Airbnb contribute to tourism promotion by providing a platform for travelers to discover and book accommodations, activities, and experiences.

What are some typical career paths in managed food service?

1. Assistant food service director 2. Food service director 3. General manager 4. Vice President 5. President

What are the five major categories of managed foodservice segment of the industry?

1. Business and industry 2. Education 3. Health Care 4. Corrections 5. Recreation

What are the different names used to label the managed service industry?

1. Business and industry: Corporate headquarters 2. Education: Schools and universities 3. Healthcare: Hospitals, skilled nursing centers and eldercare centers 4. Corrections: Correctional facilities, prisons 5. Recreational facilities: Stadiums, concert venues, and museums

Who are the major companies in this industry segment?

1. Compass 2. ISS A 3. ARAMARK 4. Sodexo

What are the five types of legal gaming in USA?

1. Connecticut (Foxwoods and Mohegan Sun) 2. Mississippi Gulf Coast 3. Midwest (riverboats) 4. Nevada 5. Philadelphia

Explain the different types of special events and provide an example of each.

1. Corporate Events Ex. seminars, workshops, meetings, conferences 2. Association Events Ex. conventions, trade shows, meetings 3. Charity balls and fundraising Events 4. Social Functions Ex. weddings, engagement parties, holiday functions 5. Fairs and Festivals 6. Concerts and sporting Events

What are the top 5 states visited?

1. Florida 2. New York 3. California 4. Nevada 5. Texas

U.S natural parks

1. Glacier National Park (Montana) 2. Grand Canyon National Park (Arizona) 3. Yellowstone National Park (Montana, Wyoming, Idaho)

Explain the benefits associated with holding meetings in each of the six different venues.

1. Hotels and Resorts -Hotels and resorts offer a variety of locations from city center to destination resorts. Many hotels have ballrooms and other meeting rooms designed to accommodate groups of various sizes. 2. Convention centers -Convention centers are huge facilities with parking, information services, business centers, and food and beverage facilities included. 3. City Centers -City centers are good venues for some conferences because they are convenient to reach by air and ground transportation. 4. Conference Centers -A conference center is a specially designed learning environment dedicated to hosting and supporting small- to medium-sized meetings, typically between 20 and 50 people 5. Universities - The paramount consideration in contemplating use of campus-based facilities is to know the nature of the target audience. 5. Corporate Offices -A corporate office provides a centralized and familiar location for employees. It saves time and effort that would otherwise be spent finding an external venue.

What is the goal of a meeting?

1. Increase awareness of a particular issue 2. Raise money for an activity or organization 3. Provide information to colleagues or clients

The top five gaming markets

1. Las Vegas 2. Atlantic City 3. Chicagoland 4. Baltimore- Washing DC 5. New York City

What are the meeting trends and technology?

1. Live simultaneous translation 2. QR codes are back and everywhere 3. VR virtual reality 4. digital photo booths - Impact of technology: On everything- traditional, virtual, hybrid, networking, selling Bandwidth- data is available on virtually every aspect of the event & meeting - impact of virtual meetings on the meeting industry 1. more TV, less conferences We can expect events to morph into the TV show format: live speakers or performers, a limited live audience, and a strong tech infrastructure, and increasingly competitive production quality. 2. new high tech venues AV support, technology, and incredibly fast internet speed will replace former priorities like square footage. 3. bugger budgets for AV than F&B Nimble AV teams able to deliver both live and online events will re-shape the current AV market, whereas food at live events may be skipped altogether to avoid unnecessary risk. 4. Two experiences The hybrid event experience will need to be co-created in a two-dimensional environment with event design that supports each audience's goals. 5. Event content reset We all loathed the 'keynote, breakout and repeat' format of most events — we know for a fact these will need to go. Shorter sessions will prevail.

Where do visitors to national parks spend the most money?

1. Local day trips 2. lodging outside of the park 3. Lodging at the park

Most popular theme parks

1. Magic Kingdom 2. Disneyland Anaheim USA 3. Universal Studios Japan 4. Tokyo Disneyland Japan 5. Islands of adventure USA

Identify three theme parks, how they began, and what they are known for, and be sure to include regional and national attractions.

1. Magic Kingdom (theme park) The heart of Walt Disney World and its first famous theme park is the Magic Kingdom. It is a giant theatrical stage where guests become part of exciting Disney adventures. 2. The Miami Seaquarium (regional theme park) a 38-acre tropical paradise, a place where dolphins walk on water, killer whales fly through the air, and endangered sea turtles and manatees find a safe haven. 3. Disneys Hollywood Studios combines real working motion picture, animation, and television studios with exciting movie attractions

Explain at least 5 tasks performed by a food service manager in the B&I segment and why these are important.

1. Menu planning and development: Crafting diverse, nutritious, and appealing menus is crucial to satisfy diverse tastes and dietary needs. It ensures a balanced meal offering, encourages repeat customers, and enhances employee satisfaction and productivity. 2. Food Safety and Hygiene Compliance: Upholding stringent food safety standards is vital to prevent food borne illnesses, maintain public health, comply with regulations, and safeguard the reputation of the establishment. 3. Budgeting and Cost Control: Managing budgets, controlling costs, and optimizing resources ensure profitability and sustainability. This involves negotiating with suppliers, monitoring inventory, and minimizing waste to maximize financial efficiency. 4. Staff Training and Management: Training and managing staff members in food preparation, customer service, safety protocols, and workflow optimization are essential for maintaining high service standards, ensuring consistency, and fostering a positive work environment. 5. Customer Service and Satisfaction: Prioritizing customer satisfaction by providing excellent service, addressing concerns, and actively seeking feedback contributes to a positive dining experience. Satisfied customers are more likely to return, fostering loyalty and supporting the business's success.

Top 3 most popular countries visited?

1. Mexico 2. Canada 3. United Kingdom

Define the components of the IGRA, the classifications of games regulate, and why this is important to the gaming entertainment industry.

1. Provide a statutory basis for the operation of gaming by Native American tribes as a means of promoting tribal economic development, self-sufficiency, and strong tribal governments. 2. Provide a statutory basis for the regulations of gaming by the Native American tribe adequate to shield it from organized crime and other corrupting influence. 3. Establish an independent regulatory authority, the National Indian Gaming Commission (NIGC), for governing activity on Native American lands.242 1. Class I gaming, consisting of social games played solely for prizes of minimum value or traditional forms of Native American gaming. 2. Class II gaming, consisting of bingo, games like bingo, and called games explicitly authorized by the laws of the state. 3. Class III gaming, consisting of all forms of gaming that are neither class I or class II gaming, and therefore including most of what are considered casino games.243 - The significance of the definition of Class III gaming activity is that it identifies the games that must be located in a state that permits such gaming for any purpose by any person, organization, or entity and are conducted in conformance with compacts that the states are required to negotiate "in good faith" with the tribes.

Describe the role of the event planner and the five steps an event planner uses in planning a meeting.

1. Research Why should a special event be held? Who should hold it? Where should it be held? What should the focus of the event be? What outcomes are expected? 2. Design The design process is a time when an event manager or team can brainstorm new innovative ideas or develop adaptations to previous events to make them better, grander, and more exciting for the attendees. 3. Planning Once the budget is established, the remaining steps in the process include contracting out services and arranging all other activities that will become part of the event. Determine event budget, Select the event site, Select accommodations, Arrange transportation, Negotiate contracts, Arrange catering, Arrange speaker, entertainment, music, Organize audiovisual needs, Create marketing plan for the event, Prepare invitations or event packets. 4. Coordination This may be a stressful time because of unforeseen problems that occur, or it may be a truly rewarding time with a flawless execution. Regardless, coordination of the event may involve decision-making skills and abilities as the event progresses. 5. Evaluation Evaluation should take place during each of the stages of the event-planning process and is a final step that can measure the success of the event in meeting the goals and objectives.

What are the meeting room setups?

1. Theater style 2. Classroom style 3. Boardroom style

What are the key dates when gaming was legalized?

1970

What is a destination management company?

A destination management company is a service organization that offers a wide range of services for meeting planners, ranging from providing basic transportation, to planning a full incentive event, to planning a themed extravaganza.

What are man made attractions?

A human motive to make a lasting mark on the world Attractions made for non-tourism purposes Attractions made for tourism purposes Could be art, architecture, or religion First one was Yellowstone national park

Explain the characteristics of an association meeting and a convention.

Association meetings: association meeting planner looks for when choosing a meeting destination include the availability of hotels and facilities, ease of transportation, distance from attendees, transportation costs, and food and beverage. Members attend association meetings voluntarily, so the hotel should work with meeting planners to make the destination seem as appealing as possible. Convention Meetings: Conventions are generally larger meetings with some form of exposition or trade show included. A number of associations have one or more conventions per year. A typical convention follows a format like the following: 1. Welcome/registration 2. Introduction of the president 3. President's welcome speech, opening the convention 4. First keynote address by a featured speaker 5. Exposition booths open (equipment manufacturers and trade suppliers) 6. Several workshops or presentations on specific topics Luncheon 7. More workshops and presentations 8. Demonstrations of special topics (e.g., culinary arts for a hospitality convention) 9. Vendors' private receptions 10. Dinner 11. Convention center closes

What are associations?

Associations: American Society of Association Executives (ASAE) (non profit organizations) - Industry: 1. American hotel and lodging association 2. The national restaurant association 3. Hotel sales and marketing association 4. Club managers association of America 5. Professional convention managers association - Source of revenue: 1. Attendee registration fee 2. Exhibit space rentals 3. sponsorship fees 4. conference program advertising fees - Things associations offer 1. governmental/political voice 2. marketing avenues 3. education 4. member services 5. networking

When did the national park system start?

August 25, 1916

Describe the major issues in each of the five categories of managed food service.

Business and Industry: sustained lifestyles, shift individuals to a plant forward diet, enhance food system transparency, reduce loss and waste in food systems, accelerate the transition to a circular food economy Education: covid and college dining- food industries lost 300 billion dollars, enhanced sanitation, limit seating, food for quarantined students Health care: more emphasis on retail, cost reductions, revenue enhancements Recreation: offer a wider variety of food in these venues (stadiums, arenas, museums, national parks) Corrections: cost driven, 2 million people in prison

A not-for-profit umbrella organization that represents urban areas and tries to solicit business or pleasure-seeking visitors is the

CVB

How do clubs and club management differ from hotels and hotel management?

Club guests feel as if they are the owners and frequently behave like owners.

Define commercial recreation

Commercial recreation, often called eco- or adventure tourism, provides residents and visitors with access to an area's spectacular wilderness through a variety of guided, outdoor activities. Includes, theme parks, attractions, and clubs

The Travel Occupancy Tax (TOT) is used to partially fund this organization which is charged with attracting and retaining visitors to a city.

Convention and Visitors Bureau (CVB)

What are conventions and exhibitions?

Conventions: -meetings combined with expositions - generally larger meetings with some form of trade show included Expositions: designed to bring together purveyors of products, equipment, and services in an environment where they can demonstrate their products and services to attendees at a convention or trade show

This service organization within the visitor industry offers a host of programs and services to meet clients' needs.

DMC

What is a DMO, CVB and DMC? What do they do, and how are they similar or different?

DMO: Destination Management Organization- An organization that is similar to a CVB but identifies themselves differently. Not all DMOs are CVBs CVB: Convention and Visitor Bureau- A non-profit organization that promotes the destination. It is a source of information for hotels, attractions and services. They are free services to meeting planners. Bring business to the destination and stimulate the economy. DMC: Destination Management Company- A professional management company that has knowledge about a destination and is hired to manage your destination and event.

Discuss the advantages and disadvantages of a career in leisure and recreation food service

Disadvantages: Have to make the food product in a short amount of time Advantages: Get the opportunity to be part of a professional sporting event, a rock concert, a circus, or other event in a stadium or arena.

This regional theme park began as a small attraction known as Rebel Railroad and today has a wild west theme and can be found at the base of the Great Smokey Mountains.

Dollywood

What are the economic and non-economic impacts of tourism?

Economic: Tourism is one of the largest industries in the country and the world It provides more jobs than every industry but health care It has an even greater impact when the travel multiplier is considered (employee payroll, employee spending, taxes, etc.) Many states depend on tourism as a major revenue generator Non-economic: Crowding, Congestion, Impact on local quality of life, Cost of living, Pollution, Degradation of the environment, Loss of authenticity Increase local pride, Celebrate local culture, Coincide with local traditions, Provide opportunities for volunteerism

Explain the difference between ecotourism and sustainable tourism.

Ecotourism: responsible travel to natural areas that conserves the environment and improves the well-being of local people. This means that those who implement and participate in ecotourism activities should respect building environmental and cultural awareness and provide financial benefits Sustainable tourism: refers to the environmental, economic, and sociocultural aspects of tourism development, with the establishment of a suitable balance between these three dimensions to guarantee its long-term sustainability Difference: ecotourism specifically concentrates on nature-based experiences and conservation efforts, sustainable tourism takes a more comprehensive approach, considering environmental, socio-cultural, and economic sustainability in tourism practices.

Identify the issue and challenges that must be met in school food service at the k-12 level and at the collegiate level

Elementary school: balancing stability with good nutrition which creates children to have a better attention span and offering free meals to students Colleges: If the manager is not creative, students and staff get bored of the menu offerings. Students and staff eat the meals because it is on campus

A ______ trip is often conducted by a sales manager, who invites meeting, convention, and exposition organizers to conduct a site inspection.

FAM

Does most of our money come from out of the country travelers?

False

Explain the differences between hotel operations in a gaming entertainment business compared to hotel operations in a non-gaming environment.

Gaming Hotels: -Guests in a gaming hotel might spend more time on the casino floor, engaging in gambling activities. They might have different spending patterns and preferences, seeking entertainment within the casino complex. -Besides the standard hotel amenities, gaming hotels offer extensive casino facilities, entertainment shows, nightclubs, and other attractions directly related to gambling and entertainment. Non-gaming - Guests in these hotels might focus more on relaxation, exploring nearby attractions, or attending business-related events, making their spending patterns different from casino guests. - These hotels may focus on spas, fitness centers, family-friendly amenities, and unique experiences tailored to their specific target audience.

Summarize the complexities of health care food service and the complex challenges faced in the health care environment

Health care managed services are provided to hospital patients, long-term care and assisted living residents, visitors, and employees. The challenge of health care managed services is to provide many special meal components to patients with very specific dietary requirements. Determining which meals need to go to which patients and ensuring that they reach their destinations involve especially challenging logistics. As well as providing nutrition food for the health care employees.

what is the history of gaming?

In 2018, the US supreme court overruled the professional and amateur sports protection act. This revoked the federal ban on sports betting. In 2013 NJ opened online gaming. the 1961 Wire Act does extend to online legal betting in the US, limiting states to offer such services to residents only

Describe the characteristics of voluntary recreational organizations and the populations they serve.

Individuals join these groups out of their own interest and willingness to engage in specific recreational activities, hobbies, or pursuits. Some organizations cater to families or children, providing opportunities for parents and kids to engage in recreational activities together or in age-specific groups.

What is the multiplier effect?

Jobs are created, taxes are generated, and the economy is stimulated. Tourists spend money in the hotel, restaurants and attractions Hotels, restaurants and attractions spend money on supplies, staff and real estate. Business owners and employees who work in tourism spend money in the local economy. - Ex: When a tourist spends money to travel, to stay in a hotel, or to eat in a restaurant, that money is recycled by those businesses to purchase more goods, thereby generating further use of the money.

What are the types of groups and meeting travel? SMERF & MICE

M: Meeting travel- any number of people coming together one place for a particular activity which can be a one time event or a reoccurring one I: Incentive travel- typically given to employees as a reward. A non business vacation with the aim of continued motivation for performance C: Conference travel- have specific objectives and exchanges of information. Organizing meetings and events for people with the same profession or field E: Exhibition travel- Products or services are displayed and are the primary focus of the event S: social M: military E: educational R: religious F: fraternal groups

This segment of the tourist industry is very profitable, and statistics show that the average __________ tourist spends about twice as much money as other tourists.

MICE

Difference between managed food service and commercial food service.

Managed food service operations have set hours, serve customers who may not have any choice in where they dine, and tend to use batch cooking, while commercial foodservice operations have a less consistent volume of business, don't cook in batches, and consider foodservice as their primary business

What do managed food companies do?

Managed service companies have been able to develop a network of expertise from managing "accounts" all over the country and the world They develop managers who are experts in the area They have support systems, new product development and financial stability

what does the meeting professional international do (MPI)?

Meeting Professionals International (MPI) is the largest meeting and event industry association worldwide. voice for the promotion and growth of the industry.

Identify the steps involved in planning a meeting from start to finish.

Meeting planning includes not only the planning but also the successful holding of the meeting and the post-meeting evaluations. Before a meeting planner can start planning a meeting, a needs analysis is done to determine the purpose and desired outcome of a meeting. The meeting agenda provides the framework for making meeting objectives. Setting the budget for the meeting is more successful if the meeting planner is involved in the budget planning throughout and before making a finalized decision on how much to spend in each area. Expenses for a meeting, a convention, or an exposition could include, but are not limited to, rental fees; meeting planner fees; marketing expenses.

Describe the importance of national parks and the role played by national park management professionals in maintaining these locations.

National Parks are to conserve park resources and to provide for their use by the public in a way that leaves them unimpaired for the enjoyment of future generations. The National Park Service is required to maintain an up-to-date general management plan (GMP) for each unit of the park system. The purpose of each GMP is to ensure that the park has a clearly defined direction for asset preservation and visitor use. In all national parks, the need for efficient, innovative park management is especially important in order to protect the very best of this nation's rich heritage. And the law of the land dictates that, in turn, these resources, and the American public that owns them, deserve the very best that the National Park Service can give them.

What are natural attractions?

Natural environments include national parks, state parks, and eco resorts. Their purpose regarding tourism is to provide an experience different from those of "man-made" destinations The National Park Service preserves the natural and cultural resources and values of the national park system for the enjoyment, education, and inspiration of this and future generations (natural destinations)

What are the pros and cons of casino gaming and entertainment?

Pros: Many games are designed to educate or enhance cognitive skills such as problem-solving, strategic thinking, decision-making, and teamwork. - Casinos and gambling resorts often become tourist attractions, drawing visitors from other regions or even countries. Cons: Certain types of games, particularly those with loot boxes, micro-transactions, or gambling-like mechanics, can be addictive, leading to excessive spending and gambling-related issues, especially among vulnerable populations like minors or individuals susceptible to addictive behavior. - Problem gambling can strain relationships and lead to family breakdowns. Individuals with gambling addictions may neglect familial responsibilities, leading to emotional distress, domestic disputes, and sometimes even child neglect or abuse.

To defray the costs of operating a poker "room" the house takes a small percentage of the

Rake refers to the commission or fee that the casino charges for hosting the game. It's a small percentage taken from the pot in cash games or a fee charged from each player in tournament-style games.

What is recreation?

Recreation allows people to have fun together and to form lasting relationships built on the experiences they have enjoyed together. Leisure is best described as time free from work, or discretionary time. Some recreation professionals use the words leisure and recreation interchangeably. Commercial recreation includes theme parks, attractions, and clubs

RFPs?

Request for Proposal - It is a document that is part of a bidding solicitation that meeting planners use for site selection

Define specific terms used in the managed food service industry?

Self op: a model where a client manages and operates certain aspects of their technology or services independently, rather than relying entirely on the managed service provider for all operational tasks Contractor: an external individual or entity that provides specialized services or expertise to an organization on a temporary or project basis. Contractors in managed services are often engaged by a managed service provider to assist in delivering specific services to clients. Managed services: hiring an external company or service provider to take care of your technology needs, like computer systems, networks, and software, so that you can focus on running your business without worrying about the technical details Client: The client is the recipient of goods or services provided by another entity in exchange for payment or some other form of compensation.

Define self operated food service.

Self ops are food service operations that institutions choose to manage themselves. Historically, before the advent of professional management companies, this was how most operations were managed.

Compare the management structure of a private club to a hotel, highlighting the similarities and differences between each.

Similarities: Both private clubs and hotels typically have similar operational departments such as front office/reception, housekeeping, food and beverage, maintenance, and administration. They usually have a management hierarchy that includes executive-level positions (General Manager, Club Manager/Director of Operations), departmental managers, and frontline staff. Differences: Private clubs are often member-owned or operated by a board of directors, focusing on providing exclusive services and facilities to their members. Hotels, on the other hand, are commercial businesses catering to transient guests and typically owned by individuals, corporations, or chains. Private clubs often prioritize member experience, exclusivity, and fostering a sense of community among members. Hotels focus on accommodating transient guests, providing a comfortable stay, and generating revenue through various services.

Describe what makes the casino resort different from other resorts and the unique challenges faced by the casino resort.

Slot machines Table games, including twenty-one (blackjack), craps, roulette, baccarat, and carnival games such as three-card poker Race and sports books, which accept wagers on horseracing and sporting events Poker rooms, where players bet against each other and where the house only keeps a portion of each pot Live keno games Lodging (on average, 3,000 hotel rooms) Food and beverage outlets, ranging from fast food to gourmet eateries Entertainment venues, including lounges but also purpose-built theaters for Cirque du Soleil and similar spectaculars Retail shopping: several casinos have shopping esplanades or even attached malls (e.g., Caesars Palace, The Venetian, and Planet Hollywood) Convention facilities, ranging from a few small rooms to the 2.25-million-square-foot Sands Expo and Convention Center connected to the Venetian and Palazzo hotels Nightclubs, which are an increasingly lucrative part of the casino resort package Pool and spa facilities, which may be branded as "dayclubs" with DJ entertainment and bottle service available in cabanas Challenges: Casino resorts operate under strict gaming regulations imposed by government bodies. Compliance with these regulations, including licensing, responsible gambling measures, and anti-money laundering protocols, is a continuous challenge. Ensuring the safety and security of guests within the premises, especially in areas where significant cash transactions occur, is a significant challenge. Preventing theft, fraud, and maintaining a secure environment is crucial.

Identify the traits and skills of a special events manager and explain how each of these traits would be exhibited by a manager planning a wedding.

The act of carrying out a successful event takes more than just an idea—it takes leadership, communication, project management, effective negotiating and delegating skills, the ability to work within a budget, enthusiasm, and social skills. Leadership: The goal of an event manager is to become a leader who can direct a team of employees and/or volunteers who will respect, admire, and follow your direction to accomplish the established goals. Communication: It is very important for event managers to become effective communicators in order to maintain clear communications with all staff, volunteers, stakeholders, and other departments. Delegation: The secret is to plan ahead of time and allow time for tasks to be delegated to others to help facilitate the smooth operation of an event. Negotiation: Negotiation is the process by which two or more parties reach an agreement on the terms and conditions that will govern their relationship before, during, and after a meeting, convention, exposition, or event. Social Skills: Social skills are critical in making those you do business with feel comfortable, in handling situations appropriately, and in eliminating barriers that get in the way of accomplishing your goals.

What is tourism?

The activities of visitors, persons traveling to and staying in places outside their usual environment for up to 12 months for leisure, business, pilgrimage, etc A visitor (or tourist) is someone traveling outside of their usual environment Sometimes, the definition requires that the tourist spend one night away from home Or Travel 50 miles from their home

Describe the characteristics of the gaming entertainment industry.

The entertainment ranges from live performances by the most famous entertainers to production shows that use high-tech wizardry. Gaming entertainment includes theme parks and thrill rides, museums, and cultural centers. Gaming entertainment serves a customer base of social gamblers, customers who play a game of risk as a form of entertainment and social activity, thus combining gambling with other activities during their visits.

What is the mathematics behind the industry- handle, win, hold, hold percentage

The handle: is the sum of money that a player uses to bet within a particular point in time. The slot handle is the amount waged at the slot machines handle= total bets placed Win: or gross gaming revenue is the amount of money the casino is left with after all players have been paid on their bets. If the win percentage is high, you do not want to play it (casino is more likely to win). win= total bets placed- total amount paid out to players as winnings House Edge: mathematical advantage that the gambling table or slot is set. True probability. Hold percentage: Win/Handle times 100. The percentage of the total handle that is retained as the win. House advantage: represents the long run percentage of the wagered money that will be retained by the casino. It is also called the house edge, the "odds"

Describe the role of the key players in the meeting and exposition industry and how each role is important to running a successful event.

The major players in the convention industry are convention and visitors bureaus (CVBs), corporations, associations, meeting planners and their clients, convention centers, specialized services, and exhibitions. CVBs comprise a number of visitor industry organizations representing the various industry sectors: 1. Transportation 2. Hotels and motels 3. Restaurants 4. Attractions 5. Suppliers The bureau represents these local businesses by acting as the sales team for the city. A bureau has five primary responsibilities: 1. To enhance the image of tourism in the local/city area 2. To market the area and encourage people to visit and stay longer 3. To target and encourage selected associations and others to hold meetings, conventions, and expositions in the city 4. To assist associations and others with convention preparations and to give support during the convention 5. To encourage tourists to partake of the historic, cultural, and recreational opportunities the city or area has to offer

The multiplier effect refers to _______________ and it can benefit the local economy.

The money spent on locally produced goods and services by tourism related businesses.

Amusement and Theme Parks

The oldest continually operating amusement park in the United States is Lake Compounce in Bristol, Connecticut, which opened in 1846 Theme parks are a more recent development and focus on one particular theme (Disney, LegoLand) Theme and amusement parks offer rides and attractions. Theme parks have consistent topical focus Water parks have water rides Examples: Theme parks, amusement Parks, water parks, museums, zoos, aquariums, science centers

Discuss the relationship between recreation, leisure, and wellness and the role they play in society today

The word recreation implies the use of time in a manner designed for therapeutic refreshment of one's body or mind. Leisure is best described as time free from work, or discretionary time. Wellness is the act of practicing healthy habits on a daily basis to attain better physical and mental health outcomes, so that instead of just surviving, you're thriving.

What are the types of meetings?

Three Cs: 1. Community 2. Commerce 3. Content

Why do many domestic airlines sell snacks or offer free snacks on shorter flights rather than provide meals?

To control or decrease costs, many domestic airlines have chosen not to offer meals.

Explain how tourism in 2030 might look

UNWTO's (World Tourism Organization) Tourism Towards 2030 forecasts that international arrivals will increase by 43 million a year on average, or more than the entire population of Canada - Challenges may consist of an overwhelmed about of people at facilities (already happening in Europe)

Describe why a tourist may choose to visit an attraction such as a performance, museum, or animal attraction.

Zoo: Every kid's dream, and just as much fun for parents, zoos are always popular. They are often-visited tourist attractions that people may go to when in a destination city such as New York, Chicago, or San Diego.

Why would you use a managed service company?

expertise and experience, cost efficiency, quality and consistency

Explain the benefits of potential risks associated with contracting a third party to provide in flight food services

expertise and specialization, cost efficiency, focus on core business, variety and customization

An event that brings together sellers of products and services in a location where they can show these to a group of attendees at a trade show is known as a(n)

exposition

The percentage of the total handle that the house retains as a win is the __________

hold percentage

What does the hospitality sales and marketing association international do (HSMAI)?

is the largest and most active travel industry sales and marketing membership organization in the world. This organization is the largest and most active travel industry sales and marketing membership organization offering certification courses for many in the hospitality industry.

what does the professional convention manager association do (PCMA)?

is the world's largest, most respected and most recognized network of business events strategists. Our members are industry leaders.

Compare managed foodservice operations to commercial foodservice operations.

managed foodservice operations: services that can be released to professional management companies (airlines, airports, military) commercial food services: foodservice operations that operate for profit (recruitment of management and staff) Managed food service operations have set hours, serve customers who may not have any choice in where they dine, and tend to use batch cooking, while commercial foodservice operations have a less consistent volume of business, don't cook in batches, and consider foodservice as their primary business (fast food, food trucks)

What is the primary source for revenue for meeting planners and convention centers

meeting planners: 1. Fees for service 2. Commissions or referral fees 3. Event registration fees Convention Centers 1. Rental and facility fees 2. service fees 3. Sponsorship and advertising revenue

A Destination Management Company (DMC) plays an important role in promoting tourism because it

sells a destination to meeting planners and then works to meet the needs of the group, offering a range of services

Why do people travel?

the need to relax and to spend quality time with family and friends away from the normal routine of work and home life.

Where do theme parks make the majority of their revenue

ticket sales, merchandise sales, food and beverage, special events and experinces

Describe the ways in which military food service providers are meeting the current demands of providing for food both in the field and on the base

turned fine dining into a more casual approach, menu management such as using a single menu for lunch and dinner, reheating food which requires minimum staff