HR Administration Tests 1-16

The policies, procedures, and practices that an organization uses to determine the amount and types of returns employees receive are collectively referred to as ______.

a reward system

Which type of company operates in multiple countries but with clearly designated headquarters in their home country?

multinational

In the ______ approach, an organization administers the selection procedures sequentially.

multiple-hurdle

Which practice teaches newcomers about the company culture and welcomes them to the organization?

onboarding

In the Five Factor Model personality typology, ______ reflects a person's inquisitiveness and willingness to learn new things.

openness to experience

Using the balanced scorecard approach, ______ is conceptualized as the extent to which employee learning and growth, internal business process efficiency, customer attitudes and behavior, and financial performance contribute to the organization's mission and strategy.

organizational performance

Sent by the organization for a predetermined time to work in an overseas operation, expatriates are ______ in multinational enterprises.

organizationally assigned

A ______ represents how an organization translates information about the internal job structure and external pay rates of competitors into actionable pay practices.

pay policy line

Which of these refers to data that are linked to different groups of individuals crucial to the success of an organization?

people data

An employee is fired for poor performance but files a complaint against the company, believing she was fired because of her sexual orientation. What is the best defense line of defense in this case?

performance appraisals based on objective criteria that document poor performance

______ is the process of measuring, communicating, and managing employee performance in the workplace so that performance is aligned with organizational strategy.

performance management

Research has shown that ______ are linked to greater production quality and quantity, lower labor costs, greater individual skill change, and better attitudes.

person-based pay structures

______ refer to data that are readily linked to specific individuals.

personally identifiable data

Two aspects of strategy development referred to as ______ answer the questions "Where do we need the talent to be placed?" and "Where will they be found?"

placement

When HR departments collect and store better quality data in the HRIS, they apply not only descriptive analytics but also more sophisticated ______ analytics that affect the strategic objectives.

predictive and presciptive

Job satisfaction, work engagement, organizational commitment, and stress are all examples of ______.

predictors of employee turnover

The recruitment technique that offers potential applicants a true view of the job with both the job's positive and negative aspects is a(n) ______.

realistic job review

An employer allows employees to take 5 min every day to pray at work. This is considered a ______.

reasonable accommodation

In the case of ______, organizations are asked to make allowances for an employee for their religion, unless doing so imposes an undue hardship on the employer.

reasonable accommodation

A statistical table is a ______.

record

The ______ causes the number of applicants to get smaller in later recruitment stages.

recruitment funnel

The results of the workforce planning process in terms of what KSAOs are needed within the organization as well as when they will be needed is the ______.

recruitment need

Hester feels a little disappointed but overall satisfied with her bonus. However, once she hears how much Sebastian received in his bonus, she begins to feel under-rewarded. According to equity theory, Sebastian is Hester's ______.

referent

When pay is used as an extrinsic motivator for behavior modification, as in many pay-for-performance programs, ______ theory is being applied.

reinforcement

Which theory focuses on extrinsic consequences influencing motivation and ultimately behavior?

reinforcement theory

Which theory suggests that a consequence of a performed behavior must be given as soon as possible to increase the likelihood of good performance?

reinforcement theory

Nonmonetary incentives and rewards, such as new learning and developmental opportunities, enriched and challenging work, job security, and recognition, are included in ______.

relational returns

Employers have the right to choose not to hire or to fire someone for tattoos except when tattoos serve a(n) ______ purpose.

religious

In a(n) ______ interview, an employee who is not leaving the organization is asked questions such as "Are you happy on the job and with your career?"

stay

HR analytics should be integrated and embedded into HR and organizational ______, integrated into the ______ of HR and the organization, and paired with good ______ management.

strategies; culture; change

Hikaru recently found out his wife is ill. He has decided to quit his job to be available to take care of her. This is an example of the ______ model of turnover.

unfolding

Which selection technique may lead to biases making it hard to compare the responses of different applicants?

unstructured interviews

The degree to which the information provided by the selection methods enhances the bottom-line effectiveness of the organizations refers to the ______ of the selection process.

utility

______ is compensation for taking time away from work for planned reasons, such as for relaxation or travel.

vacation pay

According to expectancy theory, the extent to which individuals perceive a reward as being attractive or meaningful refers to ______.

valence

A(n) ______ comprises elected employee representatives who work alongside management to help make decisions regarding working conditions. The councils are mandated for organizations operating in EU countries if they are over certain sizes.

work council

STAR (Support, Transform, Achieve, Results), which provides training to supervisors to support work-life balance among employees, is an example of a ______.

workplace intervention

Employer-sponsored ______ plans offer employees some degree of choice when it comes to the voluntary benefits they select and the benefits they are able to receive on a pretax basis.

cafeteria

In ______ meetings, groups of managers come together and standardize the ratings they will give their employees before ratings are finalized.

callibration

Which selection tool is considered a major predictor of job performance across a range of job types?

cognitive ability tests

______ focuses on mental tasks that may not be observable by others but could be described by a subject matter expert.

cognitive task analysis

Clan cultures have ______ characteristics.

cohesive, people-oriented

The main goals of an HRIS include the need to have a system that allows one to ______.

collect, organize, and securely maintain employee data

The negotiating process between the union members and the employer related to keeping good faith toward agreed terms on wages, hours, and working conditions is referred to as ______.

collective bargaining

To be successful at administrating benefits, it is important to implement effective ______.

communication

When employers are primarily interested in providing employees periodical, formal feedback on their performances, they are using performance appraisal for ______ purposes.

developmental

Carla has provided feedback to Jim, a poorly performing employee, but the problem has not been solved. What could Carla do next to provide Jim ample opportunity for improvement?

devise a performance improvement plan

Employees are paid one rate for units produced below a particular standard and a higher rate for units produced above that standard in a ______.

differential piecework

______ is an employment termination caused by the worker's failure to meet organizational expectations.

dismissal

What type of discrimination does not imply intention on the part of an employer?

disparate impact

______ focus on identifying and assisting employees with personal problems that may affect their work.

employee assistance programs

Performance management involves obtaining some form of measurement of ______.

employee performance

Providing internal opportunities for advancement, participation initiatives, and a selective hiring process foster a high level of ______.

employee's commitment

To allow for a less negative dismissal interview, who should communicate the termination decision to the dismissed employee?

employees direct manager

A(n) ______ is designed to organize and integrate processes and data across different functional areas of an organization.

enterprise resource planning system

______ allow(s) an organization to learn why employees are leaving so that they can make appropriate changes to increase retention.

exit interviews

SHRM's Code of Ethics, which reads, "As human resource professionals, we are ethically responsible for promoting and fostering fairness and justice for all employees and their organizations" applies to all the factors that might influence employee relations, but especially to the ______ factor.

fair treatment and voice

The 4/5ths rule is criticized because it is prone to giving ______ (shows discrimination when none exists).

false positives

When nonwork responsibilities interfere with work responsibilities, ______ is occurring.

family-to-work conflict

Social Security benefits are funded through a tax based on the amount of a worker's income called ______ withholdings and this tax is deducted from payroll.

federal insurance contributions act

Research has shown that employees perceive ______ when they have access to flexible benefits plans, as opposed to traditional benefits plans.

higher procedural justice

Things like workplace hassles, organizational politics, poor resources, role overload, and constraints are included in ______ stressors.

hindrance

Conducting an effective market review requires recent ______ available for benchmark jobs.

job descriptions

While ______ is an increase in job tasks and responsibilities to make work less boring and more motivating for workers, ______ involves redesigning jobs to make them more challenging and less repetitive, as well as allowing workers to have greater decision-making power.

job enlargement; job enrichment

In addition to a job analysis, a ______ is required to set pay in organizations.

job evaluation

In a ______, jobs are ranked based on their respective worth.

job structure

Ranking, classification, and point-factor are types of methods used to conduct a ______.

job structure

Decentralized organizational structure, the absence of managerial supervision, and greater autonomy over one's work may be regarded as empowering in cultures that emphasize:

low power distance

A database management system (DBMS) refers to the software used to ______ the database.

manage and maintain

A management strategy where organizational goals are translated into department goals and then into individual-level goals is ______.

management by objectives

____ is a management strategy that ensures that individual, department, and company goals and objectives are fully aligned.

management by objectives

Role-plays, case studies, games and simulations, and executive coaching are all types of training methods. They are most often used to train ______.

managers and leaders

A key factor that has been shown repeatedly to be important for safe behaviors is safety ______ or the worker's value for safety and desire to perform safely on the job.

motivation

Which concept refers to the work-related effort that employees exert toward goal completion, and captures what employees will do on the job?

motivation to perform

When theorizing pay as a ______, it is important to consider how pay signals the direction or form of desired behavior, and encourages the effort and duration of that behaviors or goal sets.

motivator

Which factors limit the amount of information typically obtained through references?

Applicants usually provide references with positive recommendations, and many employers prohibit them from sharing thorough information about the candidate.

______ and ______ in place are critical to a successful HR analytics.

A strong data management plan; an effective HRIS

Which concept refers to a measurement of the quality of an organization's practices in comparison with peer organizations using similar metrics?

benchmarking

As part of onboarding, Oswald attends a presentation from the company that manages his new employer's retirement program. Oswald is learning about one of his ______.

benefits

Programs, services, and perquisites related to health care, retirement, work-life balance, and income protection that are an important part of an employee's total compensation package are ______.

benefits

What does BATNA stand for?

best alternative to a negotiated agreement

HRM systems can help to overcome ______ that can be inherent in organizational decisions.

biases

A form of variable pay ______ is one-time payouts distributed in recognition of the completion of a goal.

bonuses

Older employees may decide to stay when a company offers ______, a reduction of one's hours or job demands.

bridge employment

President Lyndon B. Johnson expanded the protections for different forms of employment discrimination to include employers with federal contracts or subcontracts in excess of $10,000 with ______ in 1965.

Executive Order 11246

A person who is living and working in a different country than their country of origin is a(n) ______.

Expatriate

______ play(s) an important role in knowledge diffusion.

Expatriate assignments

The ______ protects employees' job security in instances in which they need to take unpaid leave due to family or medical issues.

Family Medical Leave Act

______ occurs when an employer permits employees to adjust their work schedule to meet family and nonwork demands while also meeting their overall work-hours requirement.

Flextime

Countries within the European Union have implemented ______, which changes how businesses store, safeguard, and use personal data.

General Data Protection Regulations

What is "structured" about a structured interview?

Information is collected about the same topics from all applicants in a consistent and standardized manner.

Employees' behaviors that involve hoping conditions will get better but not taking any action are represented in the ______ of the exit-voice-loyalty-neglect framework of employee behavioral reactions to job dissatisfaction.

Loyalty

When a voluntary retirement plan is terminated or fails, ______ steps in as trustee to ensure employees receive the benefits owed to them.

Pension Benefit Guaranty Corporation

______ analytics focuses on what is likely to happen given what is known and is forward looking.

Predictive

______ plans are pay-for-performance programs in which employees share in their organization's earnings.

Profit-sharing

When an HRM employee attends to all aspects of one specific HRM function such as recruitment, compensation, or training, that HRM employee is likely a(n) HR ______.

Specialists

What does SMART goals stand for?

Specific, Measurable, Aggresive, Realistic, Time-bound

Which types of pay-for-performance are often reserved for exceptional levels of performance on a project or for exceptionally high overall job performance?

Spot awards

Which type of group pay for performance makes employees partial owners of the organization?

Stock Options

A work arrangement in which an employee is not physically at an office, but instead works a substantial amount of time away from the office is called ______.

Telecommuting

______ occurs when an employee works from home or another remote location, such as from a library or a coffee shop.

Telecommuting

In a job analysis, ______ generally refer(s) to a relatively innate talent or aptitude (e.g., spatial relationships).

abilities

Which model proposes that a system of HR practices influences employee, operational, and financial outcomes?

ability-motivation-opportunity model

______ require a comparison of the employee's behaviors to the performance criteria, whereas ______ involve comparing employees to each other.

absolute ratings; relative rankings

When making decisions, Halle has a tendency to rely too much on the first piece of information she is given. It appears Halle is guilty of ______ bias.

anchoring

______ offer(s) legal standards regarding the implementation of recruitment programs and selection procedures, especially in regard to adverse impact against protected classes.

Title VII of the Civil Rights Act

______ allows participants to select any medical provider of their choice without affecting how they are reimbursed, and participants' expenses are reimbursed as they are incurred.

Traditional Care Plan

During an interview for the position of bus driver, the interviewer asks candidates such questions as "what would you do in the case of an emergency while operating a bus?" Which selection technique does this question exemplify?

a situational interview

Which selection tool presents work-related circumstances and then asks job applicants to choose the best alternatives?

a situtaional judgement test

Which describes business ethics?

a system of principles that oversees how businesses operate, how decisions are made, and how people are treated

Which selection tool directly asks job applicants to briefly conduct the tasks of the job?

a work sample

Cultural differences, unionization rates, and legal context are ______.

factors that explain why implementing the best practices in one country may be impossible but desirable in other countries

______ involves a formal review meeting explaining to the employee why and how a particular rating was provided.

fair hearing

Which law regulates overtime pay, minimum wage, hours worked, and record keeping?

fair labor standards act

Gathering feedback from employees regularly to see what issues and improvements might be addressed are part of the ______ factor that might influence employee relations.

fair treatment and voice

Which perceptual error refers to rating performance based on behavioral dimensions, with one prominent dimension positively affecting how the employee is perceived on the other dimensions?

halo error

______ involves unwelcome behaviors based on sex, race, religion, national origin, and other protected characteristics.

harassment

To prevent eye strain, a company installs blue light filters on all of the workplace's light fixtures. Additionally, the organization urges its employees to take frequent breaks from their computer screens. This organization is implementing a ______ to reduce safety and health risks.

hierarchy of controls

Universal best practices include enhancing perceptions of job security among employees, promoting from within the organization, providing financial incentives linked to performance, offering training, and providing flexible work arrangements. These are often referred to as ______.

high-performance work practices

The continual process of setting career-related goals and planning a route to achieve those goals is ______.

career management

What are the four types of values in the Competing Values Framework?

collaboration, creating, controlling, and competing

When a nonexempt employee works overtime hours and receives paid time off rather than earning time-and-a-half pay for the extra hours worked, it is known as ______.

comp time

A cluster of knowledge, skills, abilities, and other characteristics (KSAOs) necessary to be effective at one's job is called a ______.

competency

By using HRIS in making strategic decisions, some organizations have gained a(n) ______.

competitive advantage

OSHA receives ______ from workers who believe that they are facing an unsafe or unhealthy workplace and conducts a(n) ______ if workers believe there is a serious hazard or OSHA violation.

complaints, inspection

Workers wearing personal protective equipment to protect them from the specific hazards that they are exposed to in their jobs is an example of safety ______, the extent to which workers follow the safety rules and regulations.

compliance behavior

A supervisor administers a test to current employees and determines the statistical relationship between the test scores and employees' current job performance. The supervisor is evaluating the ______ of the test.

concurrent validity

______ refer to data for which individuals' identities are known by the researchers due to the linking of a name or code but are not generally disclosed or reported.

confidential data

When employers hire the employee for a short-term contract or a project consulting contract, it is considered ______.

contingent employment

Which strategy refers to organization identifying ways to produce a product or provide a service at a lower cost than competitors?

cost leadership strategy

An employee redesigns her job to fit her needs and personality but stays within the guidelines of the organization. This is an example of job ______.

crafting

Which method refers to the development of a series of statements that describe the behaviors that differentiate successful from unsuccessful job performance?

critical incident method

In job analysis, a(n) ______ survey provides an in-depth analysis by a large group of subject matter experts who rate each task and KSAO in terms of how essential it is.

critically

The shared, "taken-for-granted" assumptions that members of an organization have that affect the way they act, think, and perceive their environment is called ______.

culture

Understanding the company's ______, or the shared beliefs that employees have about accepted behavioral norms, is crucial for the implementation of a successful training program.

culture

______ is the feeling of disorientation individuals experience when they enter a new culture.

culture shock

______ refers to the organization's protection of employees' and clients' data.

cybersecurity

Every year, Chad struggles to complete the performance evaluations for his direct reports. Specifically, he has trouble providing specific examples of both good and poor performance. He seeks advice from the human resources manager, Vera. Vera should recommend ______ to address this problem.

dairy keeping

To comply with the laws in selection and to increase the predictive validity of the selection procedures, it is important that a selection program is based on ______.

data collection and analysis

A ______ stores a vast amount of raw data in its native format.

data lake

Dissatisfaction with different aspects of a job, lack of commitment to the organization, and poor supervision can create ______ for employees.

desire to leave

When employers use seemingly neutral criteria that have a discriminatory effect on a protected group, the discrimination is termed ______.

disparate impact

Griffin thought about leaving his current job for a new one, but then he considered his existing friendships with coworkers and how settled his family is in their community. Why does Griffin opt to stay at his job rather than leave?

embeddedness

Which theory suggests that an individual's perception of fairness is determined by comparing oneself to referent others based on the perceived ratio of the rewards received and the contributions displayed?

equity theory

Reducing musculoskeletal disorders such as muscle strain, back injury, or carpal tunnel syndrome is the goal of most ______ approaches.

ergonomic

Each job has ______ that every incumbent needs to perform, as well as ______ that can be assigned to others.

essential functions; marginal functions

In the ______ step of a grievance procedure, the grievance may either be deemed invalid, resolved, or moved to the next step.

evaluate

Who is involved in HRM?

everyone within an organization

Basing decisions on ______ helps HR departments to attract, motivate, and retain talented people, which can ultimately drive organizational outcomes such as productivity and innovation, and reduce costs associated with turnover and counterproductive behaviors.

evidence

When employees take time off from work on a recognized federal, state, or local holiday, employers use ______ to compensate workers.

holiday pay

The collection of decisions and actions involved with managing workers throughout the employee life cycle to maximize employee and organization effectiveness in attaining goals is ______.

human resource management

A ______ is a statement of what you believe or predict to be true when doing research.

hypothesis

When the training environment is similar to the work environment, training is more likely to transfer because there are(is) ______.

identical elements

Cassandra notices that her organization's I.T. specialists are leaving the company at an alarming rate. From a human resource management perspective, what is the first step in solving the problem?

identify and define the problem

Which task would someone complete as part of the person analysis step in a training needs assessment?

identify which employees need training

Succession management involves ______ successors at all levels of the organization.

identifying and developing

If a state endorses a "covenant of good faith," it is ______.

illegal to dismiss an employee in a malicious way

The extent to which pay-for-performance programs motivate employees' on-the-job behavior and pursuit of goals is called ______ effects.

incentive

______ environments are organizations or groups in which individuals, regardless of their differences, are fairly treated, are part of the decision-making process, and are valued for who they are and their contribution to the group or organization.

inclusive

For individuals who aspire to reach new challenges, difficult goals can ______.

increase intrinsic motivation

One benefit of managers being involved with employees' career management is that it can lead to ______.

increased retention of high-potential employees

Which best describes a Total Worker Health™ program?

integrating wellness programs with traditional workplace safety and health programs

A ______ is a type of job analysis involved in setting pay scales that are both fair to employees and are competitive with the current employment market.

job evaulation

When choosing which selection procedures to use, it is crucial to demonstrate that they each predict an aspect of ______.

job performance

In personnel selection, the major idea behind conducting a job analysis is to define important ______.

job-related content

What is a common challenge for organizations that have developed a well-regarded brand?

keeping up with a large number of applicants

As trainees complete their eLearning training, they must take a test assessing what they learned. This is related to Kirkpatrick's ______ criteria.

learning

Social security, workers' compensation, unemployment insurance, family and medical leave, and health-care programs are all forms of ______ benefits.

legally required

When organizations establish their pay levels and pay structure based on those of their competitors, this process is referred to as ______.

market pricing

Performance management is the process of ______ employee performance in the workplace and aligning it with the organizational strategy.

measuring, communicating and managing

Dante, a human resource manager, wants to ensure that his team and the hiring managers at the company comply with the Equal Employment Opportunity Commission's regulations. Which of these is an important precaution to take?

meet documentation requirements

Grace recently provided safety training to the warehouse staff. She has been asked to evaluate whether the training transferred to the job. What course of action would allow her to effectively assess this?

observe the employees as they work in the warehouse

Which term describes the act of producing physical goods or performing some operations overseas to attain specific cost advantages?

offshoring

Considered one of the most commonly used training methods, ______ refers to pairing a more senior employee with a new employee to teach how to perform the job tasks.

on-the-job training

Since research suggests that 10-25% of newly hired employees leave within their first six months, it is important to implement successful ______.

onboarding

Which concept entails whether employees have the chance to exhibit the behavior on the job?

opportunity to perform

______ refers to a thorough understanding of the organizational goals, strategies, culture, resources, and external factors.

organizational analysis

Research shows that ______ serves as a buffer for female expatriates dealing with local employees' prejudices.

organizational support

When making decisions, Mikaela seeks confirmation of her own beliefs and expectations. It is likely that Micaela is guilty of ______ bias.

over confidence

______ involve(s) creating rankings by comparing two employees at a time, until every unique pair of employees have been compared, and then compiling the results.

paired comparisons

Employees' willingness to support safety among their coworkers is ______.

participation behavior

______ occurs when an employee in a lower-level job earns nearly as much or the same as another employee in a higher-level job, the latter of whom might even be the supervisor of the employee performing the lower-level job.

pay compression

______ occurs when a newer, less-experienced employee earns more than another, more-experienced employee in the same job.

pay inversion

______ refers to the extent to which an organization has policies and practices that suppress pay information and disclosure.

pay secrecy

The way in which an organization applies pay rates to different jobs, skills, or competencies refers to a ______.

pay structure

______ refers to the extent to which an organization communicates pay information and the extent to which employees can discuss pay with each other.

pay transparency

A veteran employee of an automobile manufacturing plant explains the safety regulations to a new hire. The veteran employee is engaging in ______.

safety participation behavior

______ reward the sale of a product as opposed to the production of a product.

sales commissions

Workers who care and provide for children and parents simultaneously are part of ______.

sandwich generation

______ tools include programs designed to scour and pull data from websites and other electronic sources in a systematic manner.

scraping and crawling

What we traditionally think of as a job interview is the ______.

selection interview

______ often put the applicant "on the spot."

selection interview

A person's belief that they can accomplish a task is one of the most important predictors of training effectiveness. This belief is referred to as ______.

self-efficacy

If individuals have taxable income or compensation, both traditional and Roth IRAs provide them a way to make contributions toward retirement, which may be especially beneficial for those who are ______.

self-employed or lack access to employer-sponsored retirement plans

A skilled professional who moves to a different country for a specific period of time with the intention of gaining overseas work experience is a(n) ______.

self-initiated expatriate

Two decision criteria frequently used to decide which employees to layoff are ______.

seniority and performance

Which is considered a recruitment objective?

setting a time frame for recruitment

In workforce planning, ______ follows forecasting.

setting recruitment-specific goals

Payments made to departing employees during organizationally initiated turnover is referred to as ______ pay.

severance

______ includes unwanted advances and other harassment that is sexual in nature.

sexual harassment

Instead of sending expatriates on long-term assignments, organizations are increasingly designing ______ to contain costs and reduce the disruptive effects of long-term stays on employees and their families.

short-term assignments

In a job analysis, ______ generally refer(s) to something an employee can learn how to do (e.g., use of fire equipment).

skills

______ effects refer to the way individuals tend to gravitate to jobs with reward systems that fit their disposition, goals, and performance capabilities, and the associated processes of attraction, selection, and attrition.

sorting

The O*NET, published by the U.S. Department of Labor, consists of a ______.

source of information about jobs

Before moving a family overseas, it is important to identify ______ for the spouse, and realistically examine the impact of the move for the whole family.

sources of social support

______ include several different groups that an organization must appeal to, such as customers, investors and shareholders, employees, and the communities.

stakeholders

In a ______ plan, employee pay is based on the completion of a task within a specific timeframe.

standard hour

______ keep(s) poor performers accountable and also give them a chance to improve in cases of employees whose performances do not meet established performance standards.

performance improvement plans

Which phase of the negotiation process requires all gathered information to be summarized and provided in a manner that supports the negotiator's case?

presentation

Nekesa's job as a real estate agent requires her to travel extensively throughout the city. However, unexpected winter weather meant that she was unable to drive much during the last quarter. Her pay is docked due to the decrease in sales with no regard for the circumstances. Nekesa feels that this process for determining her pay was unfair. What type of organizational justice is Nekesa focusing on?

procedural

What are the major reasons why some organizations resist unionization?

profit concerns and decreased autonomy

Which rewards may be distributed as cash or placed in a retirement plan?

profit-sharing program

By implementing internal complaint procedures and promptly investigating and acting against discrimination and harassment, employers ______.

protect their employees and limit their legal liability

The science used to estimate the quality of the measures used in personnel selection is called ______.

psychometrics

Short, frequent questionnaires that can help predict and manage turnover are called ______ surveys.

pulse

Organizations wanting to hire the best applicants should ______.

put forth its best offer to attract them

The primary consideration when using data analytics to inform performance management practices is the ______ of the data.

quality

Research found that extrinsic motivation is strongly linked to the ______ of performance, whereas intrinsic motivation is strongly linked to the ______ of performance.

quantity; quality

A(n) ______ is a question asked to a database.

query

______ refers to making employment decisions in exchange of sexual favors.

quid pro quo harassment

______ sexual harassment involves making employment decisions contingent on sexual favors.

quid pro quo harassment

Which training evaluation criterion is involved when an organization demonstrates that training outcomes are aligned with the business strategy and objectives?

results

______ refers to a person's reaction to stressors, such as experiencing burnout.

strain

Systematic implementation of ______ can help an organization realize its strategy and objectives through the deployment of its human resource capabilities.

strategic HRM

What is an organization showing by adapting itself to the dynamic changes in the internal and external environment and revising a strategy as needed?

strategic flexibility

Which concept involves planning? What to do to achieve organizational objectives?

strategic formulation

Eric is refining the organization's strategy to plan how to achieve organizational objectives. He is involved in ______.

strategy formulation

The correlation between absenteeism and turnover is ______ the correlation between tardiness and turnover.

stronger than

Which selection technique refers to standardized procedures in which all applicants are asked the same, job-related questions, and therefore their responses can be compared?

structured interviews

_____ involves taking stock of which employees will be qualified to fill positions that are likely to be vacated soon.

succession planning

When conducting a job analysis, which method collects data from a representative sample of a large organization?

surveys

Which is a potential metric that could be used to assess applicant participation during recruitment?

the number of days between applying and accepting an offer

Benefits have the potential to support ______ and play an important role in achieving ______.

the organizational strategy; a competitive advantage

Which best describes recruitment?

the process of identifying and attracting individuals interested and capable of filling specific roles

______ contributes to developing focused training goals that are aligned with the organizational strategy.

training needs assesment

According to Hofstede's dimensions of culture, ______ is the degree to which the society emphasizes procedures or traditions to deal with risk.

uncertainty avoidance

Which program provides income to individuals who become unemployed through no fault of their own and are still able to work or available for work?

unemployment insurance

Which selection technique is often used to assess interpersonal skills and some personality traits?

unstructured interviews

The correlation between the test score and job performance is referred to as the ______.

validity coefficient

Which concept refers to the assumption that the selection procedures have been validated for similar jobs in similar organizations and therefore are valid in new situations?

validity generalization

Which is representative of big data?

velocity and variety

Employees may be inclined to inflate their performance ratings on self-assessments. One way to reduce this effect is to tell employees that their responses will be ______.

verified independently

Data ______ refer(s) to pictorial and graphic representations of quantitative or qualitative findings.

visualizations

Profit sharing, worker ownership, or worker participation are all forms of HR practices that provide employee ______ in the decision-making process.

voice

Ethan decided to leave his current job because he was offered a better position at another company. What is this scenario an example of?

voluntary turnover

The concepts of workers safety, health, satisfaction, and engagement of employees are often referred to as worker ______.

well-being

Smoking cessation, weight management, and behavioral and lifestyle coaching programs are all forms of ______.

wellness programs

Decisions made on the basis of social media pages, such as Facebook, tend to favor ______.

white and female applicants

Recruitment has been ineffective if an applicant ______.

withdraws from the process

For an expatriate, ______ involves feeling comfortable at the office and with one's new tasks.

work adjustment

Physical workload, time pressure, and shift work are all forms of ______.

work demands

When work interferes with an employee's responsibilities outside of work, this is known as ______.

work-to-family conflict

An analysis of how work is accomplished at the organizational level that takes a broad, organization-level focus on work within the organization and within organizational units is known as ______.

workflow analysis

A company in a male-dominated industry is motivated to hire more women. However, of the recent college graduates in the related fields of study, women only account for about 10% of the workforce. This is an example of a ______.

workforce labor shortage

One of the primary steps of ______ involves developing a strategy for filling specific positions within an organization.

workforce planning

Which is the most severe safety and health outcome that can be measured and analyzed?

workplace fatalities

A needs assessment includes identifying a gap between ______.

the skills a person has and the skills the person needs

Which theoretical model recognizes that employees' voluntary departure is often motivated by factors other than job satisfaction?

the unfolding model of turnover

When Demetrios founded his start-up company, he read research on the benefits of person-based pay structures. He wants to implement one at his new company. What should he do?

tie employee pay to the unique skills they bring to the table

What is one reason for providing performance feedback to employees?

to communicate how they perform in the eyes of organizational decision makers

Which pay program rewards employees based on the content of their job description, job title, and/or organizational level?

traditional pay

The idea that employees should be evaluated using criteria and standards that were clearly communicated to the employee in advance refers to ______.

Adequate notice

Title VII applies to businesses with ______ or more employees.

15

At least ______ of employees in the bargaining unit must sign an authorization card to prompt a union election.

30%

The Age Discrimination in Employment Act focuses on individuals ______ and older.

40

To be eligible for Social Security retirement income, an individual must have earned ______ work credits during their life and apply for the benefit.

40

ABC Company uses an in-basket test in its selection procedure. The in-basket test gives ABC Company a selection ratio of 60% for men. What is the percentage that selection of women must reach for there NOT to be a prima facie case for disparate impact on sex?

48%

Which approach of conflict resolution refers to a middle range of cooperative and competitive approaches?

Accommodation

While validity is concerned with ______, reliability is concerned with ______.

Accuracy, consistency

Brandon is implementing a new HRIS, and he wants to manage this change effectively. Which of these is an example of effective change management behavior?

Brandon considers the arguments of an employee who is very resistant to the change.

What is the biggest difference between competency modeling and job analysis?

Competency modeling is broad enough to describe several jobs within an organization.

In conflict management, the ______ approach refers to an approach that is low on cooperation but high on competition.

Competition

______ are the trademark characteristics of an advanced HRIS?

Consistency and accuracy

Which law can help workers who get laid off and need health insurance coverage while looking for a new job?

Consolidated Omnibus Budget Reconciliation Act

_____ focuses on understanding what has happened, which implies a focus on the past.

Descriptive analytics

Edmund, a human resource manager, is designing a suite of tests to administer to new applicants. Edmund's company currently has access to several tests, all of which correlate strongly with supervisor performance ratings. Edmund analyzes how the tests correlate with each other and finds that the two integrity tests correlate with each other strongly (.9) but correlate only weakly with the situational judgment test (.2). How should Edmund narrow down these tests?

Edmund should choose only one integrity test because having more than one is redundant.

______ plans reward employees with company stock shares that can only be used after a vesting period.

Employee stock ownership

______ reward employees when company stock shares increase in value and can only be used after a vesting period.

Employee stock ownership plans

_____ refer(s) to collecting, analyzing, and reporting people-related data to improve decisions, achieve strategic objectives, and sustain a competitive advantage?

HR analytics

A(n) ______ is someone who serves as a consultant to management on HR-related issues.

HR business partner

In organizations, ______ are combined into a broader cross-functional data management system called an enterprise resource planning system.

HR information systems and e-HRM

While ______ function where they attend to all aspects of one specific HRM function, ______ function where they oversee multiple HR functions.

HR specialists; HR generalists

Which of these is an example of an illegal hiring practice?

Hiring a younger person instead of an older person due to age.

______ allow(s) an organization to determine optimal allocation of human resource systems, policies, and practices.

Human resource analytics

A famous theory of change proposed by ______ involves three steps: unfreezing, change, and refreezing.

Kurt Lewin

______ relations refer to formal labor laws that organizations must adhere, such as terms of employment, and to labor laws that relate to unions and collective bargaining.

Labor

The ______, also known as the Taft-Hartley Act, amended and limited the National Labor Relations Act. It was designed to limit the power of unions and to limit the ability of labor to strike.

Labor Management Relations Act

The ______, also known as the Landrum-Griffin Act, deals with the relationship between a union and its members by prescribing how unions are internally regulated.

Labor-Management Reporting and Disclosure Act

Which law protects union funds and was established to promote union democracy and fair elections?

Labor-Management Reporting and Disclosure Act

______ refers to involuntary turnover of employees due to organizational restructuring, downsizing, or other strategic or economic reasons.

Layoff

______ is(are) the pay distributed to employees based on the ratings and/or feedback they receive on a performance evaluation measure.

Merit Pay

______ refer(s) to the person's ability to step back and assess his or her own performance during the training program and subsequent improvement.

Metacognition

Marco works at a small nonprofit with 12 employees. He believes that he has been discriminated against due to his ethnicity. He contacts the Equal Employment Opportunity (EEO) Commission and is told that the equal opportunity laws do not apply to him. What could be the reason?

Most EEO laws apply to organizations with 15 or more employees.

The ______ provides recommendations to employers regarding initiatives that can help improve worker well-being.

National Institute for Occupational Safety and Health

Which law regulates national labor relations by granting unions fundamental rights and powers, such as the right to collective bargaining, and establishes penalties for companies that violated these rights?

National Labor Relations Act

Which process is defined as the give-and-take process between two or more parties aimed toward reaching an agreement?

Negotiation

Which law was a critical step toward changing national labor relations by outlawing the ability of federal courts to stop union activities?

Norris-La-Guardia Act

The purpose of the ______ is to set and enforce safety and health standards for workplaces.

Occupational SAFETY AND HEAlth administration

José has been at ABC Company for the past 20 years. He just turned 68 and is now ending his work life. What is this scenario an example of?

Retirement

Diane finds out that her male coworker makes more than she does, even though their job duties are very similar. Diane believes that this is probably due to her title, which is different from her coworker's. Would Diane be able to make a case that her rights under the Equal Pay Act are being violated? Identify the correct reason.

Yes; title is irrelevant as long as it can be proved the jobs perform the same duties.

A collection of organized data, its structure designed to facilitate the realization of business processes, is called ______.

a database

Which is an example of a workplace stressor?

a heavy workload

`Which is desirable in a panel member who rates KSAOs?

a job incumbent with adequate performance on the job

During an interview for a position as an elementary school principal, the interviewer asks the job candidate how he has managed conflict resolution in the past. Which selection technique does this question exemplify?

a behavioral interview

In a(n) ______ culture, employees focus on creating and emphasize being entrepreneurial, flexible, taking risks, and being creative.

adhocracy

Giselle is performing a market review for a copyeditor position at her company. She has already identified benchmark jobs at other companies, matched job descriptions, and pulled information on pay rates. What is the next step in her market review?

adjusting the pay data to account for aging

When conducting a job analysis at an organization with large numbers of job incumbents and supervisors, it is common to ______.

administer a survey to subject matter experts

Performance appraisals used to make decisions in the organization, such as assigning merit pay and bonuses, or determining which employees will be sent to remedial training and which will be promoted, are ______.

administrative

The purpose of ______ is to increase hiring and labor participation of groups that suffered from discrimination in the past.

affirmative action plans

When the distribution of bonuses and merit pay rely on performance appraisals, it is recommended to conduct ______ where performance reviews take place on the same date for all employees.

annual reviews

______ refer to those pieces of information that cannot be linked to any information that might link those responses to an individual, thereby disclosing the individual's identity.

anonymous data

______ house employee and applicant data in a single repository.

applicant tracking systems

Advances in HR analytics have contributed to a change in how companies view their employees. Companies now are more likely to see their employees ______.

as assets rather than as expenses

Recruitment is a two-way process in which the organization is attempting to ______.

assess and attract the best job applicants

To attain the strategic objectives and gain successful competitive advantage, the primary tasks for HR analytics are ______ talented people.

attracting, motivating, and retaining

The letters in the A-S-A framework stand for ______.

attraction-selection-attrition

______ is the tendency to rely more on information that is readily available to us and thus we discount alternative information.

availabaility bias

Factors like role demands and time urgency that are thought to be positively linked to factors like work engagement are ______ stressors.

challenge

A project that requires KSAOs that are beyond the employee's current ones is considered a(n) ______.

challenging assignment

Which is part of the six points needed when creating data visualizations?

choosing an appropriate visual display

In which type of culture is there collaboration among group members in an environment where people feel a strong sense of cohesion and feel empowered as employees and team players?

clan

A group of individuals with similar claims may sue as a group, creating a ______.

class action lawsuit

When both parties of the negotiation process come to an agreement on the negotiated offers, it leads to a(n) ______.

closure

Miles and Ben have been in the same position at the same company for the same amount of time. They both attend a training session together. Ben speeds through the modules and activities, mastering the material quickly. Miles takes longer to complete the material, makes a few more mistakes along the way, but eventually masters the content. The most likely reason for the difference in time to master the content is a difference in ______.

cognitive ability

In 2010, Walmart agreed to pay more than $11 million in back pay and compensatory damages because it was ruled that for a period of 7 years, they had excluded women from warehouse positions and only hired men between the ages of 18-25 for these jobs, which is a violation of the law. This is an example of ______.

disparate treatment

Flora's team lost an important account, so they received decreased bonuses. However, Flora believes the reduced bonuses were allocated to the individual team members unfairly. What type of organizational justice is Flora focusing on?

distributive

Having a diversity officer, providing support for employee resource groups, training employees on awareness of unconscious bias, and establishing mentoring programs are all examples of ______.

diversity initiatives

Company ABC has determined that the surprising influx in client complaints was caused when an employee left, which led to an increase in work for the remaining team members. What is the next step for Company ABC in solving the problem?

do background research

Employees expect to gain skills and abilities that will help them find a job and be successful in their careers. In other words, they expect their current work to enhance their ______.

employability

______ relations include the collective relationships between different employees as well as between employees and management.

employee

The perceived connection between individuals' effort and performance is called ______ in expectancy theory.

expectancy

Which theory focuses on understanding the cognitive processes that explain why pay-for-performance programs influence individuals' motivation to achieve goals and perform behaviors?

expectancy theory

According to expectancy theory, the three underlying cognitive mechanisms that explain why people are motivated to perform certain behaviors under pay-for-performance are ______.

expectancy, instrumentality, and valence

The extent to which the pay for a particular job in a particular organization is competitive and fair relative to the pay of the same or similar jobs at other organizations is ______.

external equity

An employer's actions that are intended to bring a job opening to the attention of potential job candidates outside of the organization and, in turn, influence their intention to pursue the opportunity is referred to as ______.

external recruitment

Which aspects of strategy are illustrated by the company Tesla?

formulation and implementation

Which type of training is designed to ensure all raters who evaluate similar types of employees share a conceptualization of performance?

frame of reference training

When an HRM employee's work spans multiple HR functions, that HRM employee is likely a(n) HR ______.

generalists

The prevalence of temporary employment positions and individuals employed as independent workers rather than actual employees of an organization describes a ______ economy.

gig

When a worker is hired to work on a single project or task on demand, the job is called a ______.

gig

Which type of company pursues a balance between global integration and local differentiation?

global

When selecting expatriates, it is important to make sure they have ______, which refers to individuals who are open to learning about different cultures and have a nonjudgmental attitude toward people from other cultures.

global mindset

Which form of recruitment can be good for morale within an organization?

internal job boards

______ of 1986 stipulates income and payroll tax regulations.

internal revenue code

Which type of company exports and imports with other countries but invests within one home country?

international

The ______ is an agency of the United Nations and guides employers in regard to labor standards, safety and health, and worker protection.

international labor organizations

When an individual is compelled to action because the individual perceives the action as innately rewarding, meaningful, challenging, and/or enjoyable, the individual has ______ motivation.

intrinsic

A supervising nurse wants to ensure that the selection procedures has content validity, therefore the supervisor must conduct a ______ for which data will be collected during observations of the nurses' work. Then, subject matter experts will be administered questions to judge the content domain of the job.

job analysis

Sadie is conducting a training needs assessment and is currently evaluating the specific tasks that must be completed in different positions in the company. She is completing a(n) ______.

job analysis

______ complements turnover rate and together may highlight trends and identify patterns in an organization's employment.

retention rate

When returning to their home country, expatriates may experience change that results in feeling like their country of origin does not feel like home anymore. This is an example of ______.

reverse cultural shock

State ______ laws, if enacted, mean that no one within that state may be compelled to join a union to obtain or keep their job.

right-to-work

Which job-related factors matter the most to expatriate adjustment?

role clarity and role discretion

Job ______ is the practice of moving employees between different tasks to promote different work experience and learn a variety of skills.

rotation

Job ______ relates to moving employees between different tasks to promote experience and variety.

rotation

An employee wears googles to protect her eyes from flying debris she is often exposed to at work. This employee is engaging in ______.

safety compliance behavior

Workers' understanding of how to protect themselves and others on the job is referred to ______.

safety knowledge

A ______ provides structure to the data and is a database object that uses data based on cases.

table

A ______ consists of a group of individuals who possess the KSAOs to fill a particular role.

talent pool

Robert has been late to work for several days without giving notice. This indicates Robert has a problem with ______.

tardiness

The elements of a job analysis typically used to describe the job itself refer to ______.

tasks

What elements do job analysts ask subject matter experts to document via the use of a survey?

tasks and KSAOs critical when performing a job

In a defined-contribution plan, employee's contributions to an investment fund are ______.

tax-deferred

______ refers to employees who spend a significant amount of time doing their work at home or outside the business office.

telecommuting

Jason works for a construction company. His union requires that all employees complete 15 hr of professional training every 3 years. This is an example of how ______ affect(s) training programs.

the external environment

Which industry has a difficult time recruiting and retaining women?

the high-tech industry

Which types of pay-for-performance refer to the distribution of pay in response to the attainment of certain predetermined and objective levels of performance?

Individual incentives

Which person is most likely to demonstrate the highest performance on the job?

Kaleb, who consistently sets specific goals for himself that are all within his reach

Which type of company operates in multiple countries and acts as a borderless company by not considering any one country the center of operations?

Transnational

Mediation, fact finders, and arbitration are all forms of ______.

alternative dispute resolution

Which can provide recruiters large numbers of qualified applicants?

an assesment system

What is The Equal Employment Opportunity Commission (EEOC)?

an independent federal agency that ensures compliance with the law

Job ______ involves collecting data about and analyzing work to understand the employee characteristics needed to perform the work successfully.

analysis

______ can be thought of as data security applied to information accessible through the Internet.

cyber security

______ refer(s) to individuals' control over the collection, storage, access, and reporting of their personal data.

data privacy

______ refer(s) to protective measures taken to prevent unauthorized access to employee data and to preserve the confidentiality and integrity of the data.

data secuirty

The software used to manage and maintain a database or multiple databases is called a(n) ______.

database management system (DBMS)

Expatriate relocation assistance and pay packages should be more generous if expatriates are expected to experience ______ relative to their home country.

declines in their quality of life

A ______ plan is a type of retirement program in which the employer provides plan participants with a preestablished benefit to be paid out over a fixed time period.

defined-benefit

Which type of statistical analysis includes absence rate, turnover rate, cost per hire, and training return-on-investment?

descriptive statistics

Voluntary benefits are a form of ______ that can be leveraged to acquire and cultivate a strong workforce.

indirect pay

The exchange of information with the goal of learning more about the organization and its industry is the ______.

informational interview

According to expectancy theory, when an individual perceives a direct link between its performance and the consequent receiving rewards, the individual shows a high level of ______.

instrumentality

______ is the comfort felt when interacting with local individuals inside or outside work.

interaction adjustment

Which concept provides the title and purpose of the job, as well as an overview of the job's tasks, duties, and responsibilities?

job description

A ______ refers to when two companies coming together and invest to create a new company, whereas a ______ is a partnership with other companies.

joint venture, strategic alliance

The principle that performance standards are administered consistently across all employees, and the ratings are, to the degree possible, free from personal biases and prejudice is ______.

judgement based on evidence

The competency model refers to understanding the types of ______ required for a group of jobs and the entire organization.

knowledge and behaviors

Human capital refers to KSAOs, which stands for ______.

knowledge, skills, abilities, and other characteristics

The availability of talent outside of an organization, which can be viewed through the lens of talent supply and demand, refers to the ______.

labor market

Ian is evaluating an existing training program. His immediate focus is determining whether the employees thought the training was relevant to their jobs and would help them do their jobs better. Ian is collecting data related to Kirkpatrick's ______ criteria.

learning

Which perceptual error refers to the tendency of a rater to rate most employees highly?

leniency error

In job analysis, a ______ survey has subject matter experts indicate how important each of the KSAOs is to each job task. Any KSAOs that are not connected to any critical job tasks would be eliminated from the job analysis.

linkage

For a global organization, varying organization practices in consideration of the local environment refers to ______.

local differentiation

______ are tasks that can be assigned to others if the job incumbent is unable to complete them.

marginal functions

______ cultures are characterized by competition and value being aggressive, competitive, and customer-oriented

market

Which is a capability of HRIS?

monitoring how much time employees spend on networking sites

Compared to engaged employees, disengaged employees have ______.

more accidents and errors in their work

When training pilots for commercial airlines, training takes place by using ______ for reasons of safety.

simulators

Applicants benefit from ______ because they get the opportunity to meet current employees, high-level organizational members, and those with similar backgrounds.

site vists

In order for training to improve job performance and effectiveness, it is critical that ______ occurs.

training transfer

Whether there is support for the use of training in the organization is called ______.

training transfer climate

What are the three different approaches to measurement of performance?

traits, behaviors and results