HR Exam 1
Organization _____ is the shared, "taken-for-granted" assumptions that members of the organization have that affect the way they act, think, and perceive their environment
culture
What is an applicant likely assessing if they ask about organization culture? how well they will fit in the work-family balance how diverse the organization is what the leadership style is
how well they fit in
What is an applicant likely assessing if they ask about organization culture
how well they will fit in
"Assess patients' blood pressure using a stethoscope and blood pressure cuff" is an example of ______. A. necessary knowledge B. A skill C. an ability D. job description
A
A ______ refers to the policies, procedures, and practices used by an organization to determine the amount and types of returns individuals, teams, and the organization receive in exchange for their membership and contributions. A. reward system B. pay structure C. total compensation D. ob evaluation
A
All of the following are techniques for forecasting the internal supply of labor except: A. Skills inventories B. Succession charts C. Replacement charts D. Job bidding
A
Candace, an executive at the company where Carl works as a human resource professional, is ready to retire. Carl has been working with Candace to identify employees who are qualified to replace her. This process is called ______. A. succession planning B. retirement planning C. performance planning D. development planning
A
Charles decides to share with his applicants a video that contains information about what it is like to work in one of the factories owned by the organization. It includes a day in the life of a factory worker and highlights relevant policies and procedures that are in place. Why does he use such a video? A. to help prevent high turnover rates B. to assess attention span and attention to detail C. to gather opinions from applicants about policies D. to show applicants how to perform specific job tasks
A
Human capital refers to ______ A. people's knowledge, skills, and abilities B. the amount of diversity in the workforce C. people's decision-making capabilities D. an individual's influence over peers
A
Jill works in the marketing division of her company. There is emphasis on team work and she is empowered to reach out to internal business partners for collaboration. Jill feels she is part of a cohesive group and enjoys working on a team where people matter. Jill works in a(n) ______ culture. A. clan B. hierarchy C. adhocracy D. market
A
Jill works in the marketing division of her company. There is emphasis on team work and she is empowered to reach out to internal business partners for collaboration. Jill feels she is part of a cohesive group and enjoys working on a team where people matter. Jill works in a(n) ______ culture. A. clan B. hierarchy C. market D. adhocracy
A
Mikeand Able both graduated in May, 2017 from UMASS and joined Hotel Wonderland in June 2017. They are working as front office agent. Recently Mike noticed that he is been paid 3 dollars more per hour compared with Able. Mike feels it is unfair given that he and Able have similar qualifications. Which of the following theory best explained Mike's feeling of "unfair"? A. Equity Theory B. Goal Setting Theory C. Economic Man Theory D. Herzberg's Two Factor Theory
A
The Age Discrimination in Employment Act of 1967 make it illegal to discriminate job applicant who are _______and older. A. 40 B. 50 C. 55 D. 45
A
The ______ framework suggests influence in an organization happens through who is attracted to join the organization, who is selected to join the organization, and who decides to remain or leave the organization. A. A-S-A B. selection impact C. organizational D. KSAO
A
Which of the following employee behaviors are welcome? A) organizational citizenship behaviors B)counterproductive behaviors C) organizational deviance D) interpersonal deviance
A
Which of the following is Not a "process motivation theory" A) Herzberg's two-factor theory B) expectancy theory C) reinforcement theory D) equity theory
A
Which of the following statement on employees' performance is incorrect? A) employees only need to fulfill in-role performance B) employees need to perform his/her job according to job description and also need to go above and beyond C) in-role performance are specified in job descriptions D) organizational citizenship behaviors are important forms of contextual performance
A
According to equity theory, which is an example of a referent (someone the employee compare with for input/output ratio)? A. the president of your company B. a colleague in your department C. a friend in a different field D. a manager in your department
B
Barbara, a human resource professional, meets with employees after they resign, before they leave their job. What is this an example of? A. data analysis B. Exit interview C. feedback D. dismissal interview
B
Frank has been at the same company for the past 15 years, he just turned 65 and is now ending his work life. What is this scenario an example of? A. Voluntary turnover B. Retirement C. Involuntary turnover D. Layoff
B
In a(n) ______, an applicant goes to the organization's location to be interviewed. A. assessment test B. site visit C. informational interview D. job offer
B
McClelland's N-Achievement Theory is one of the content theories of motivation. According to this theory, the desire to assume leadership is portrayed by the: A. Need for achievement B. Need for power C. Need for safety D. Need for affiliation
B
Based on previous Scenario, which of the following statement is correct? A. Michelle feels she is over-rewarded. B. Alice feels she is under-rewarded. C. Michelle feels she is under-rewarded. D. Michelle feels her input/output ratio equals to Alice's input/output ratio.
C
Charles is hiring a human resource manager, which answer best describes an explanation he can provide for the role of recruitment in human resource management? A. the development of objectives that include time frame B. alignment of expectations between the organization and the new employee C. the start of the employee life cycle with the company D. decisions and actions associated with managing people
C
Hector was placed on a performance improvement plan after his last performance review. He did not make the necessary improvements and now is being dismissed from his job. What is this scenario an example of? A. Voluntary turnover B. layoff C. Involuntary turnover D. retirement
C
Up to how many weeks of paid maternity leave at full salary is Choice hotel offering to its employees? A. 2 weeks B. 8 weeks C. 12 weeks D. 10 weeks
C
Which of the following is an example of Interpersonal Deviance behavior? A. Sloppy works B. Tardiness C. Theft D. Fighting
C
A training method that involves moving trainees from one job to another is called: A. programmed instruction. B. cyclical training. C. work sampling. D. job rotation.
D
Human capital refers to ______. A. an individual's influence over peers B. people's decision-making capabilities C. the amount of diversity in the workforce D. people's knowledge, skills, and abilities
D
Kari is reviewing the value of her salary, benefits, health care, and paid time off. All of these things make up Kari's ______. A. pay structure B. equity C. relational returns D. compensation package
D
Steve is responsible for developing the pay and reward structures for jobs at his company. Which HR function forms the basis for his decision-making process? A. Employee Relations B. training and development C. labor law D. job analyses
D
______ cultures focus on creating and emphasize being entrepreneurial, flexible, taking risks, and being creative. A. Hierarchy B. Clan C. Market D. Adhocracy
D
Jill works in the marketing division of her company. There is emphasis on team work and she is empowered to reach out to internal business partners for collaboration. Jill feels she is part of a cohesive and enjoys working on a team where people matter. Jill works in a _________ culture
clan
Michelle and Alice both graduated in May, 2017 from UMASS and joined Hotel Fantasy in June 2017. They are working as front office agent. Recently Michelle notived that she is been paid 3 dollars less per hour compared with Alice. Michelle feels it is unfair given that she and ALice have similar qualifications. Which of the following theory best explained Michelle's feeling?
equity theory
the act of determining estimates regarding what specific positions need to be filled and how to fill them is ________
forecasting
_____ refers to the constellation of decisions and actions associated with managing individuals throughout the employee life cycle to maximize employee and organization effectiveness in attaining goals
human resource management
Behavior based performance appraisal is assessed based on Employees' in-role behavior Employee's loyalty to organization Employee's communication skills Employees' attitude to supervisors
in role behavior
decisions that lead to resource constraints including employee energy and burnout as well as financial constraints likely do not consider the ________ characteristic of good decision-making
is this course of action time and resource efficient?
when making a decisions, if you answer "no" to the question "Would I be proud to have my course of action shared on the internet or on the front page of the local newpaper?" it is likely that your decision does not have the ______ characteristic of good decision-making
is this decision ethical?
Steve is responsible for developing the pay and reward structure for jobs at his company. Which HR function forms the basis for his decision-making process
job analyses
_________ and hiring managers are the gatekeepers of the hiring process and, in the best-case scenario, work closely as partners
recruiter
Joan works for a new company that is rapidly expanding. Joan knows the company does a great job attracting a diverse workforce and she is developing a career development plan to ensure even stronger diversity within the organization. What makes Joan think a career development plan is important? A. When companies treat existing employees well and help them grow, they are more likely to attract and retain people. B. Companies with career development plans are less likely to be scrutinized about why people leave. C. Career development plans attract talent from protected groups. D. Companies with career development plans for employees tend to have a more diverse workforce.
A
Julie's social personality and friendly demeanor stood out in the interview process for the position of activity director at a nursing home. When considering knowledge, skills, abilities, and other characteristics, what is Julie's bubbly personality considered? A. other characteristic B. a skill C. knowledge D. an ability
A
Most gigs do not offer ______. A. benefits B. flexibility C. experience D. knowledge
A
Organizational ______ is the shared, "taken-for-granted" assumptions that members of the organization have that affect the way they act, think, and perceive their environment. A. Culture B. Struture C. Hierachy D. Objectives
A
Stopping to consider the ______ characteristic of good decision-making allows a manager to consider whether a decision is likely to help or hinder positive employee-employer relations and could help avoid problems down the line. A. Will pursuing this course of action help to make the organization healthier? B. Does this course of action take a systematic perspective and consider various stakeholders? C. Is this decision based on evidence and data? D. Is this decision ethical?
A
The act of determining estimates regarding what specific positions need to be filled and how to fill them is ______. A. forecasting B. workforce planning C. succession management D. leadership development
A
Which example illustrates how workforce planning is linked to strategic goals? A. An organization develops an understanding of the skills necessary to enter a new industry. B. An organization estimates what specific positions need to be filled and how to fill them. C. An organization forecasts its leadership needs and its strategy for recruiting. D. An organization develops a replacement plan for top leaders.
A
Which of the following factor is a Motivator according to the Hertzberg's Two Factor Theory? A. Growth opportunities B. Tidy uniform C. Good salary D. A nice office
A
Which of the following is Not a "Process Motivation Theory"? A. Herzberg's Two-factor Theory B. Reinforcement Theory C. Expectancy Theory D. Equity Theory
A
Which of the following is Not a "content motivation theory" A) expectancy theory B) economic man theory C) maslow's hierarchy of needs theory D) herzberg's two-factor theory
A
Which of the following is an example of interpersonal deviance behavior? A) fighting B) theft C) tardiness D) sloppy works
A
Which of the following is an example or Organizational Deviance Behavior? A. Absence B. Gossip C. Harrassment D. Verbal Abuse
A
Which of the following is not a cause of Stress from workplace? A. Sickness of family members. B. Role ambiguity. C. Poor work relationships. D. Role conflict.
A
Which of the following statement is Incorrect? A. Customer satisfaction has nothing to do with employee satisfaction. B. Satisfied customer can spread positive word-of-mouth. C. Customer satisfaction can foster customer loyalty. D. Customer satisfaction can generate more business.
A
Which of the following statement on Maslow's Hierarchy ofNeeds is correct? A. Maslow's theory is criticized for that it suggests one has to satisfy a lower level needs before a higher level needs can be activated. B. Maslow suggested people's needs follow an order from Love, Safety, Physiology, Esteem, and Self-actualization. C. Maslow's theory suggests that one's esteem needs is about morality, problem solving and social responsibility. D. Maslow's theory suggest that one's physiology needs is about friendship, family and love.
A
Which of the following statement on aging population is incorrect? A. According to prediction made by US Bureau of Statistics, there will be less than 20% of the total US population aged 65 or above. B. In 2050, non-hispanic white alone group will have the highest percentage of population that is above 65. C. Aging population will be a major change of context for HRM. D. We will see senior employees in hospitality organizations more often.
A
______ and hiring managers are the gatekeepers of the hiring process and, in the best-case scenario, work closely as partners. A. Recruiters B. Trainers C. Chief executive officers D. Strategists
A
______ are a form of involuntary turnover that involves separation due to economic or strategic reasons. A. Layoff B. Retirement C. Involuntary turnover D. Voluntary turnover
A
______ cultures focus on creating and emphasize being entrepreneurial, flexible, taking risks, and being creative. A. Adhocracy B. Clan C. Hierarchy D. Market
A
______ is a system of principles that govern how a business operates, how decisions are made, and how people are treated. A. Business ethics B. Hierarchy C. Organizational culture D. Adhocracy
A
______ provides a way of understanding how an individual's sense of fairness is influenced by others with whom they compare themselves. A. Equity theory B. The point-factor method C. The classification system D. Organizational justice theory
A
______ refers to the constellation of decisions and actions associated with managing individuals throughout the employee life cycle to maximize employee and organization effectiveness in attaining goals. A. Human resource management B. People decisions C. Organizational culture D. Knowledge revolution
A
which of the following statement on aging population is incorrect? A) according to prediction made by US Bureau of Statistics, there will be less than 20% of the total US Population aged 65 or above B)aging population will be a mjaor change of context for HRM C) in 2050, non-hispanic white alone group will have the highest percentage of population that is above 65 D)we will see senior employees in hospitality organizations more often
A
The ______ framework suggests influence in an organization happens through who is attracted to join the organization, who is selected to join the organization, and who decides to remain or leave the organization
A-S-A
According to 360 degree evaluation, who should participate in performance appraisal? All of them Supervisors Coworkers Employee themseves
All of them
"Loyalty-driven, respect rules and authority, responsible, organized, appreciative " is a descriptive of which type of personality? A. Gold B. Green C. Orange D. Blue
B
An organization has difficulty filling positions because there are not enough workers with the necessary skills required for the jobs. This is called a ______. A. workforce labor surplus B. workforce labor shortage C. replacement plan D. slack economy
B
Anton is worried about replacing several employees who have left the company. He knows his budget will be impacted by the cost of replacing, onboarding, and training replacements. This problem is an example of costs associated with ______. A. absenteeism B. voluntary turnover C. employee retention D. tardiness
B
Kelly applies for a job and is shown a short document of tasks that are required. Kelly is looking at a ______. A. Job analysis B. job description C. contract D. contract`
B
Nell has a poor relationship with her manager and decides to find a new job. Based on the information provided, Nell's relationship with her manager is causing ______. A. work-life conflict B. A desire to leave C. tardiness D. absenteeism
B
Once Charles identifies applicants for the 200 factory positions he is trying to fill, what should he do next as part of his recruitment plan? A. work on attracting the best applicants for the jobs available B. work on maintaining applicant interest through the assessment process C. work on influencing desired applicants to accept a job offer D. work on growing the talent pool for the available positions
B
Providing job candidates with information about their tasks, responsibilities, level of autonomy, job demands, and expected degree of change and stability are among the issues that would be included in a(n) ______. A. realistic job preview B. job specification C. performance appraisal D. employability assessment
B
Ryan, the HR director, works with leaders to identify individuals who might be able to take over their leadership role over time as they advance or retire. This is known as ______. A. succession planning B. replacement planning C. forecasting D. talent pool
B
The Americans with Disabilities Act prohibits discrimination against qualified applicants with a disability. How does a human resources manager decide who is qualified? A. based on reasonable accommodations B. based on a job analysis C. based on the need for workforce diversity D. based on applicant motivation
B
Which of the following is Not a "Content Motivation Theory"? A. Hertzberg's Two Factor Theory B. Expectancy Theory C. Economic Man Theory D. Maslow's Need Hierarchy Theory
B
Which of the following is Not a stakeholder belief? A. Emphasize profitability over responsibility B. Society is best served by pursuing joint-interests and economic symbiosis. C.Sees organizations primarily as coalitions to serve all parties involvedD.Social responsibility is an organizational matter
B
Which of these is an example of a glass ceiling? A. Companies are more hesitant to hire women because of concerns about legal claims. B. African American male employees make 76 cents for every dollar a Caucasian male makes. C. Women and people of color are more likely to participate in a gig economy than White males. D. Only a handful of large multinational corporations are run by CEOs of Hispanic descent.
B
"Asian waitress wanted" Seeking waitress (under 30 years old) to work full time. Pay depends on experience." A company posting this advertisement could be accused of any of the following types of illegal discrimination expect: A. Racial discimination B. Sex discrimination C. Religious discimination D. Age discrimination
C
Catalina let her manager know that she was offered a better position at another company and that she would be leaving her current job. What is this scenario an example of? A. involuntary turnover B. layoff C. voluntary turnover D. retirement
C
Exit interviews help organizations make changes to increase ______. A. power B. feedback C. retention D. control
C
Jackie, a human resource professional, needs to decide on the knowledge and skills that an applicant must possess for a specific position. What does she do to decide? A. a work analysis B. a job description C. a job analysis D. classify the job
C
Joe is interviewed and thinks he may be offered a position. He is impressed with the people and the recruitment process. What are examples of factors Joe should consider before accepting an offer for employment? A. the number of other applicants being considered for the same position B. the likelihood that the other candidates would be included to accept the job if offered C. the location of the job and the organization's reputation D. the qualifications of the other applicants being interviewed
C
Organizational ______ is the shared, "taken-for-granted" assumptions that members of the organization have that affect the way they act, think, and perceive their environment. A. strategy B. structure C. culture D. hierarchy
C
The 1993 Family and Medical Leave Act makes employers provide up to ______weeks' leave? A. 8 B. 6 C. 12 D. 10
C
The Bureau of Labor Statistics is responsible for ______. A. modifying labor market conditions to meet demands B. identifying and managing workforce labor surpluses for organizations C. measuring labor market activity, working conditions, and price changes in the economy D. training human resource managers to predict and prevent external talent gaps
C
Two weeks after starting his job as an engineer, Joel is overwhelmed with all his new responsibilities. He would try to get some counseling through the employee assistance program, but he doesn't know where the human resources office is at his property. After directing Joel to the HR office, Joel's manager should consider suggesting improvements in the property's: A. Employee assistance program. B. Group incentive program. C. Orientation Programs D. Grievance procedures.
C
When making a decision, if you answer "no" to the question "Would I be proud to have my course of action shared on the Internet or on the front page of the local newspaper?" it is likely that your decision does not have the ______ characteristic of good decision-making. A. Is this course of action time and resource efficient? B. Does this course of action take a systematic perspective and consider various stakeholders? C. Is this decision ethical? D. Is this decision based on evidence and data?
C
Which of the following statement on Emotional Labor is correct? A. Successful management of emotional labor has no influence on customer satisfaction. B. Surface and deep acting have nothing to do with burnout. C. The gap between genuine feelings and expected feeling can create Emotional Dissonance. D. Successful management of emotional labor has no influence on customer loyalty.
C
Which of the following statement on employees' performance is incorrect? A. In-role performance are specified in job descriptions. B. Employees need to perform his/her job according to job descriptions and also need to go above and beyond. C. Employees only need to fulfill in-role performance. D. Organizational Citizenship Behaviors are important forms of contextual performance.
C
Which of the situation would need employees to exhibit adaptive performance? A. Megers. B. Downsizing C. All of these situations would need employees to exhibit adaptive performance. D. Changing technologies alter work tasks.
C
______ cultures are characterized by competition and value being aggressive, competitive, and customer-oriented. A. Hierarchy B. Adhocracy C. Market D. Clan
C
______ cultures focus on controlling and value being efficient, timely, and consistent. A. Market B. Adhocracy C. Hierarchy D. Clan
C
______ is the process for determining what work needs to be done and coming up with a strategy regarding how positions will be filled. A. Forecasting B. Leadership development C. Workforce planning D. Replacement planning
C
______, put forth in 1965, states the capacity of computer chips would double roughly every 2 years at around the same cost. A. Law of Capacity B. Hawthorne effect C. Moore's law D. Law of Big Data
C
Damaris attended a mandatory training at her company. At the end of the training, Damaris was tested on what she learned and did not pass the test. The company values honest feedback and coaching. Given the stated values of the company, what could you assume happened next? A. Damaris was provided feedback and suspended to allow time for her to study. B. Damaris was provided feedback and demoted to a role that better matches her skill set C. Damaris was provided honest feedback and asked to resign from the company. D. Damaris was provided feedback and coached to master the necessary knowledge and skills.
D
Decisions that lead to resource constraints including employee energy and burnout as well as financial constraints likely do not consider the ______ characteristic of good decision-making. A. Is this decision ethical? B. Does this course of action take a systematic perspective and consider various stakeholders? C. Is this decision based on evidence and data? D. Is this course of action time and resource efficient?
D
Herzberg's Two-Factor Theory classifies human needs into only two types. Which of the following is an example of one of Herzberg's hygiene factors? A. Promotion B. Recognition C. Achievement D. Pay
D
Michelle and Alice both graduated in May, 2017 from UMASS and joined Hotel Fantasy in June 2017. They are working as front office agent. Recently Michelle noticed that she is been paid 3 dollars less per hour compared with Alice. Michelle feels it is unfair given that she and Alice have similar qualifications. Which of the following theory best explained Michelle's feeling? A. Economic Man Theory B. Herzberg's Two-factor Theory C. Maslow's Need Hierarchy Theory D. Equity Theory
D
Paige finds that gigs work best for her because she has young children and needs to adapt to their changing schedules. A characteristic of gigs that attract people like Paige is ______. A. adaptability B. mobility C. stability D. flexibility
D
Rick graduated from nursing school 6 months ago and has not been able to find a job. This could be an indication of a ______. A. poor planning process B. forecasting problem C. talent gap D. workforce labor surplus
D
The Family and Medical Leave Act of 1993 make employers with more than______ employees to provide leave for employees with a family or medical reasons. A. 30 B. 20 C. 40 D. 50
D
The turnover rate is equal to ______. A. the number of departures divided by the number of employees who stayed during the entire period multiplied by 100 B. the number of employees who stayed during the entire period divided by the average number of employees during the year multiplied by 100 C. The number of employees at the beginning of the period divided by the number of employees who departed during the year divided by 100 D. the number of departures during the year divided by the average number of employees during the year multiplied by 100
D
When unemployment is high, turnover is usually ______. A. low B. unexpected C. high D. unpredictable
D
Which of the following aspects of an individual's identity belongs to Internal Dimensions? A. Marital Status B. Education C. Ethnicity D. Work Expereince
D
Which of the following employee behaviors are welcomed by organizations? A. Counterproductive behaviors B. Organizational Deviance C. Interpersonal Deviance D. Organizational Citizenship Behaviors
D
Which of the following is Not a "Content Motivation Theory"? A. Herzberg's Two-factor Theory B. Economic Man Theory C. Maslow's Hierarchy of Needs Theory D. Expectancy Theory
D
______ cultures are characterized by competition and value being aggressive, competitive, and customer-oriented. A. Hierarchy B. Adhocracy C. Clan D. Market
D
______ offers potential applicants a realistic, and sometimes unappealing, view of the actual job. A. Hiring manager B. Applicant tracking system C. Placement process D. A realistic job preview
D
________ offers potential applicants a realistic, and sometimes unappeal, view of the actual job
a realistic job preview
"assess patients blood pressure using a stethoscope and blood pressure cuff" is an example of _________
a skill
Which example illustrates how workplace planning is linked to strategic goals
an organization develops an understanding of the skills necessary to enter a new industry
The Bureau of Labor Statistics is responsible for _____
meaduring labor market activity, working conditions, and price changes in the economy
A 500-room hotel anticipates a 70 percent occupancy rate for the upcoming year. If the ratio of employees to occupied rooms is 1.5, how many employees will the hotel need over the next 12 months? A. 635 B. 500 C. 475 D. 525
D
A ______ economy is characterized by the prevalence of temporary employment positions, and individuals are employed as independent workers rather than actual employees of an organization. A. product B. market C. freelance D. gig
D
Jackie, a human resource professional, needs to decide on the knowledge and skills that an applicant must possess for a specific position. What does she do to decide?
a job analysis
The americans with disabilities act prohibits discrimination against applicants with a disability. How does a human resources manager decide who is qualified?
based on a job analysis
Julie's social personality and friendly demeanor stood out in the interview process for the position of activity director at a nursing home. When considering knowledge, skills, abilities, and other characteristics, what is Julie's bubble personality considered?
other characteristic
Human capital refers to _______
people's knowledge, skills, and abilities
An organization has difficulty filling positions because there are not enough workers with the necessary skills required for the jobs. This is called a _________
workforce labor shortage
rick graduated from nursing school 6 months ago and has not been able to find a job. This could be an indication of a _________
workforce labor surplus
__________ is the process for determining what work needs to be done and coming up with a strategy regarding how positions will be filled
workplace planning
