HR Final Exam
An employee earns $72,000 per year. The cost of living rose by 1.5% over the past year. What should be the Cost of Living Adjustment to the base pay? $72,080 $1,080 $73,080 $1,090
$1,080
An employee receives a base annual salary of $30,000 for the year 2019. The employee receives a performance rating of 1 and accordingly a merit pay rate increase of 5%, what is the merit increase to the base wage? $1,500 $1,400 $31,500 $31,499.97
$1,500
Which statement exemplifies the most effective orientation practice? An HR professional hands a new employee the requisite forms and an employee handbook to review. A media clip features long-time employees discussing how the organization's performance values play out in everyday life. A supervisor walks the employee around the premises, making introductions on an ad hoc basis. A standardized process provides a few hours of training regarding customer complexity and service expectations.
A media clip features long-time employees discussing how the organization's performance values play out in everyday life.
Which of the following is/are Musculoskeletal Disorder (MSD)? Carpel Tunnel Syndrome Lumbar strain Hernias Tendonitis Ligaments injury All of the above a, b, c, and d
All of the above
Which act was passed in 1938 to establish laws outlining wage, overtime pay, and maximum hour requirement for most U.S. workers? Equal Pay Act Fair Labor Standards Act Walsh-Healy Act Civil Rights Act
Fair Labor Standards Act
Which one of the following HR Functional Areas does this refer to: "The activities necessary for developing, implementing and managing the strategic direction required to achieve organizational success and to create value for stakeholders." HR Strategic Planning Total Rewards Talent Acquisition Learning and Development
HR Strategic Planning
Which one of the following HR Functional Areas does this refer to: "The activities necessary for developing, implementing and managing the strategic direction required to achieve organizational success and to create value for stakeholders." Talent Acquisition Learning and Development Total Rewards HR Strategic Planning
HR Strategic Planning
Which of these legislation was passed after public outcry over misuse of union funds? Taft-Hartley Act Landrum-Griffin Act Wagner Act Norris-LaGuardia Act
Landrum-Griffin Act
When an organization is paying higher wages than competing employers, which of the following reaction to competition wages best suits this example: Match Lead Lag Competition
Lead
What is an electronic system that holds course content information and suggested curriculum and certification paths? Learning management system Performance management system Talent management system Knowledge management system
Learning management system
Which one of the following is a situation in labor-management relations whereby the management prevents union members from returning to work? Strike Lockout Boycott Picketing
Lockout
Which of the following is NOT covered by the provisions of the FLSA? Minimum wage Overtime pay Maximum wage Record keeping
Maximum wage
Which one of the following statements explains the organization's purpose and the existance of the organization? Mission statement Values statement Vision statement Strategic statement
Mission statement
Which one of the following conducts research on safety and work and sets standards or makes recommendations to prevent work related illness or injury? Occupation Safety and Health Act National Labor Relations Board National Labor Relations Act National Institute of Occupational Safety and Health
National Institute of Occupational Safety and Health
The most significant piece of legislation in the area of employee health and safety that applies to almost every U.S. business engaged in interstate commerce is OSHA NIOSH HIPPA COBRA
OSHA
According to which of the following "organizations are enforced to provide improved working conditions, safety practices and equipment, and insurance" FMLA 1993 OSHA 1970 ERISA 1974 EEO Act 1972
OSHA 1970
Sonsoment is a cement company whose employees work in an old facility; they request a government inspection to ensure that they are not exposed to any hazardous materials while working in the facility. Which of the following acts gives them the right to do so? Rehabilitation Act Civil Rights Act Occupational Safety and Health Act Title VII of the Civil Rights Act
Occupational Safety and Health Act
Executive Order 11246, which prohibits discrimination based on race, color, religion, sex, and national origin, is enforced by the U.S. Office of Personnel Management. Equal Employment Opportunity Commission. United States Court of Federal Claims. Office of Federal Contract Compliance Programs.
Office of Federal Contract Compliance Programs.
Unrealistic expectations, micromanagement, and Theory X type managers are stressors related to: Personal stressors Organizational stressors Organizational leadership Interpersonal demands
Organizational leadership
In which phase of the following negotiation process, negotiators seek mutually beneficial options rather than trying to win the other side to their own position? Concessions Relationship Building Persuasion Agreement
Persuasion
Which one of the following training performance evaluation method, evaluates training programs based on how well employees can perform their jobs after training? Pre-Post Training Performance Method with Control Group Pre-Post Training Performance Method Pre-Training Performance Method Post Training Performance Method
Post Training Performance Method
Which one of the following is a process of keeping track of and maintaining relationship with former employees to see if they would be willing to return to the firm? Employee Referral Rerecruiting Executive Search Firms Work-Study Programs and Internships
Rerecruiting
Which one from the following is the need to feel secure and free from threats, to feel that the world has some order and predictability so that one can cope with the events? Esteem Belonging and love Safety and security Physiological
Safety and security
Training the employees operate aircraft, spacecraft, and other highly technical and expensive equipment which is not real but gives a real hands-on experience; is an example of: Simulation Game-based learning Gamification E-learning
Simulation
What practice illustrates transparency? Sharing personal information with fellow staff members Involving all staff members in tactical decisions Supporting promotions decisions with specific examples Publicizing criteria for access to development opportunities
Supporting promotions decisions with specific examples
Which one of the following provides a legal framework for union unfair labor practices? Taft-Hartley Act Wagner Act National Labor Relations Act Landrum Griffin Act
Taft-Hartley Act
The process of determining what the content of a training program should be based on study of tasks, duties, responsibilities, knowledge, skills, abilities, and other attributes is: Person analysis Task analysis Organizational analysis Trainer analysis
Task analysis
What is a global mindset? The belief that all other cultures and identity groups are really no different from one's own. The ability to learn other languages The ability to take an international, multidimensional perspective that is inclusive of other cultures, perspectives, and views. The ability to encourage others with diverse backgrounds to see one's own perspective as the correct one.
The ability to take an international, multidimensional perspective that is inclusive of other cultures, perspectives, and views.
What important action takes place at the end of Lewin's change management model? Employee input on change is sought. The change is made a lasting part of the organization's policies or processes. A vision of the future is communicated. Employees are motivated to accept the change.
The change is made a lasting part of the organization's policies or processes.
Dona is the human resource manager with Consultus Inc. She ordered her subordinates to hire 10 people for the position of consultants within a period of one month. This target forced her subordinates to hire without proper evaluation of the candidates and affected their morale as well as the quality of the hired consultants. In the context of the Leadership Grid, identify the leadership style of Dona. The country club manager style The sweatshop manager style The impoverished manager style The team manager style
The impoverished manager style
Utilizing the following training design (wherein 0 represents test and X represents training), select the appropriate training performance evaluation from the following: G: 0 X 0 CG: 0 X 0 This is a pre-same-pretest training performance evaluation method wherein two groups are being tested twice on the same test, once before and once after the training. This is a pre-post-test training performance evaluation method with control group wherein in two different types of training programs' performance is being compared. This is a pre-post-test training evaluation method wherein two groups are being tested twice, once before and once after the training. This is a post-test only training performance evaluation method where in the performance is being tested at the end of the training program.
This is a pre-post-test training performance evaluation method with control group wherein in two different types of training programs' performance is being compared.
Which one of the following does this relate to:"Your position can be affected by people's ability to enter your market. So, think about how easily this could be done. How easy is it to get a foothold in your industry or market? How much would it cost, and how tightly is your sector regulated?" Competitive Rivalry Threat of substitution Threat of new entry Supplier Power
Threat of new entry
Which one of the following HR Functional Areas does this refer to: "The knowledge and application of all relevant laws and regulations in the United States relating to employment-provisions that set the parameters and limitations for each HR functional area and for organizations overall." Risk Management HR in the Global Context Corporate Social Responsibility U.S. Employment Laws and Regulations
U.S. Employment Laws and Regulations
The ________ is a set of guidelines on the ways an organization should develop and administer recruitment systems so as not to violate Title VII. Uniform Guidelines for Voluntary Early Retirement Guidelines for Employment Security Uniform Guidelines on Employee Selection Procedures Guidelines for Employee Facilities
Uniform Guidelines on Employee Selection Procedures
Which one of the following statements expresses what is unique to the organization, what should guide the operations of the company, and what should the employees uphold? Strategic statement Mission statement Vision statement Values statement
Values statement
Which one of the following statement looks forward and creates a mental image of the ideal state that the organization wishes to achieve? Vision Statement Strategic Statement Value Statement Mission Statement
Vision Statement
In the dreaded J curve of change, when does the performance return to normal or previous levels? Global organizations must standardize their processes for introducing organizational change. Acceptance of change cannot be expected until long after the change has been made. Most employees will embrace the promise of change. When change is managed effectively inside the organization.
When change is managed effectively inside the organization.
Which one of the following shows what percentage of candidates from a particular source was invited for an interview? Yield Ratio Time to hire Cost per hire Applicant Hiring level
Yield Ratio
Fredricks & Sons, a large manufacturing firm, is a male-dominated organization. LeeAnn, who works for Fredricks, interacts predominantly with male employees, who frequently make sexist remarks. This is an example of disparate treatment. glass ceiling. a hostile working environment. disparate impact.
a hostile working environment.
Which of the following is most likely to provide intrinsic motivation? a sponsored vacation to Italy a monthly salary of $12,000 paid leave for three months an interesting work assignment
an interesting work assignment
___________ refers to the relationship and trust between labor and management negotiators. attitudinal structuring. intraorganizational bargaining. collective bargaining. multilinear events sequencing change analysis
attitudinal structuring.
The part of the labor-management negotiation process that focuses on dividing a fixed economic "pie" is known as attitudinal structuring. intraorganizational bargaining. collective bargaining. distributive bargaining. integrative bargaining.
distributive bargaining.
Title VII of the CRA of 1964 forbids discrimination based on race, color, religion, sex, or national origin. requires that men and women performing equal jobs receive equal pay. provides equal protection for all citizens. prohibits discrimination in employment against individuals 40 years of age and older.
forbids discrimination based on race, color, religion, sex, or national origin.
Rudolph refuses to get involved in a confrontation with his supervisor. His supervisor threatens to take serious action against him, but Rudolph manages to stay away from confrontation. In the context of conflict management styles, the supervisor is most likely using the _____ conflict management style. accommodating voiding forcing collaborating
forcing
A common practice for companies in today's market is to look within at what is working and what is not. This is an example of a(n) internal analysis. job characteristics model. competitor analysis. job analysis.
internal analysis.
Which of the following is the process of defining the way work will be performed and the tasks that will be required in a given job? job design. job specification. job satisfaction. job evaluation.
job design.
The ________ develops laws that govern many HRM activities. legislative branch administrative agency judicial branch executive branch
legislative branch
To align the interests of the agents with the principal's own interests, one option is to create a behavior-oriented contract that includes merit pay. profit sharing. commissions. stock options.
merit pay.
Expectancy theory implies that linking an increased amount of rewards to performance will increase motivation and performance. Followers of cognitive evaluation theory are likely to question this assumption, arguing that monetary rewards may decrease extrinsic motivation. intrinsic rewards do not affect job satisfaction. monetary rewards may decrease intrinsic motivation. extrinsic rewards are not effective for managers.
monetary rewards may decrease intrinsic motivation.
A firm focuses on organizational and person analysis during the ________ stage in the training design process. needs assessment learning environment development employees' readiness assessment transfer of training
needs assessment
Systems that provide resources for line managers to increase a new hire's productivity and engagement during the first six months on a job describe orientation. realistic job previewing. coaching. onboarding.
onboarding.
Companies today often give tests to their employees to determine if they are open to new experiences. Which type of test is most likely to measure this? personality tests Minnesota manual dexterity tests physical ability tests Likert scale
personality tests
As a manager, Marisa wants to analyze the impact of her company's behavior-modeling training program on her employees' communications skills. The ________ evaluation design is necessary for this purpose. pretest only with comparison group pretest/posttest posttest only pretest/posttest control group
pretest/posttest control group
Nikita reviews job applicants and screens their applications into three piles: highly qualified, qualified, and not qualified. She then lets the hiring manager see those who are highly qualified and qualified. This is part of job evaluation. selection. training. career planning.
selection.
An organization includes short video clips on the corporate website in which employees talk about their jobs and managers discuss what they are looking for in new hires. This exemplifies: onboarding. strategic staffing. local responsiveness. social media recruiting.
social media recruiting.
The goal of ________ in an organization is to deploy and allocate resources in a way that it provides the company with a competitive advantage. competitive analysis the HRM function controlling systems strategic management
strategic management
Talkin & Co. is a large manufacturer of pocketbooks and accessories. It has always lagged behind its closest competitor, SwagBag. It plans to overtake SwagBag by leveraging its strength in women's purses and entering markets in the Midwest that it had traditionally ignored. Talkin & Co. is in the ________ phase. strategy implementation strategy formulation strategy evaluation selecting and training
strategy formulation
Tamara is leading the strategic groups through an exercise to define the company's mission and goals through a SWOT (strengths, weaknesses, opportunities, and threats) analysis. She is employing strategy evaluation. strategy implementation. selection and training. strategy formulation.
strategy formulation.
A primary distinction between orientation and onboarding is the: discussion of career opportunity amount of socialization time frame involvement of senior leadership
time frame
The Age Discrimination in Employment Act of 1967 prohibits discrimination against employees over the age of 40. 30. 35. 18.
40.
Which one of the following is a program named after the IRS tax code that permit workers to set aside a certain amount of their income for retirement savings through their employer. 401(k) Money Purchase Pension Plans Profit Sharing Plans Individual Retirement Accounts
401(k)
After the Equal Employment Opportunity Commission (EEOC) has taken responsibility for investigating a claim of discrimination, the complainant must give the EEOC ________ days to investigate the complaint. 90 30 60 120
60
The annual salary of the five business units of the music company is $300,000 and the total salary of 15 incumbents working in the five business units is $1000,000, what is the weighted average and unweighted average? 60,000 and 66,666 63,000 and 63,909 60,000 and 66,667 65,000 and 65,909
60,000 and 66,667
Select the workplace interaction that is bullying: A manager sets up annual Performance Development meetings with each employee to discuss progress against work objectives and to plan for any training and development needs. A manager repeatedly makes insulting comments about an employee's performance at team meetings. A manager initiates a private discussion with an employee to discuss work that has not met an understood standard. No answer text provided.
A manager repeatedly makes insulting comments about an employee's performance at team meetings.
A HR Personnel is using a technique to be fully engaged with his or her audiences, both physically and cognitively. What is that technique? Passive Hearing Active Listening Hearing Listening
Active Listening
How would Trompenaars and Hampden-Turner label a culture in which individuals express their emotions freely? Affective External Particular Synchronic
Affective
Who are the participants in the collective bargaining process? Management officials Union officials Employees Government officials Mediators and Arbitrators All of the above Only a, b, and c
All of the above
Which one of the following federal pay regulations require essential functions of the job be called out: Age Discrimination in Employment Act (ADEA) Walsh-Healy Act Davis-Bacon Act Americans with Disability Act
Americans with Disability Act
When would a return on investment (ROI) analysis be an effective metric? A function is seeking budget to hire new staff. An HR function wants to confirm that it is complying with legal and regulatory requirements. An organization wants to compare its productivity with that of similar competitors. An investor is seeking information about a company's financial performance.
An investor is seeking information about a company's financial performance.
You've been promoted from being an employee in one department to becoming the supervisor in another. The supervisor you are replacing did not succeed in getting much work done because he let employees make ongoing decisions. Production declined in recent months and that is why you got the job. As a situational manager, which supervisory style should you ideally use? Participative Laissez-faire Autocratic Consultative
Autocratic
Which one of the following is correct with respect to Point Job Evaluation Method? Rank orders all the jobs based on value Classifies job based on value created with respect to knowledge, skills, and abilities Based on organization's mission and work content, identifies compensable factors and sub factors, each factor is assigned a rationale of degrees, and weight. Each job title is compared with each other in pairs and based on the overall score, ranks are ordered
Based on organization's mission and work content, identifies compensable factors and sub factors, each factor is assigned a rationale of degrees, and weight.
Which one of the following is NOT a reason why employees join unions? Higher wages and benefits Greater Job Security Better Team Management Opportunities Influence over work rules Dissatisfaction with Management
Better Team Management Opportunities
Which one of the following external analysis tool, determines the strategic position of the business brand portfolio and its potential using four different categories? Boston Consulting Group (BCG's) Matrix SWOT Analysis PESTLE Analysis Porter's Five Forces
Boston Consulting Group (BCG's) Matrix
What can be the result of job expectations, dysfunctional or negative work culture, poor personal fit with the job, poorly designed jobs, or lack of work-life balance? Role conflict Repetitive stress injury Burnout Sick building syndrome
Burnout
Influencing a new recruit's view of your brand by the way to treat prospective employees during the application process and interviews is: Recruitment Strategy Selection Plan Employment Branding Candidate Experience
Candidate Experience
A manager notices that two employees are having a debate regarding a project's management. Although they both agree that the current way the project is being managed is incorrect, they have two completely different views as to what the solution is, and both are determined to implement their solution. The manager recognizes that there could be value in both of the proposed solutions and suggests that a hybrid of the two could be used. What mode of conflict is being used? Avoid. Assert. Accommodate. Collaborate.
Collaborate.
Three colleagues have been given the responsibility of coming up with a policy regarding Internet use during working hours. All of them have different opinions about what it should entail. Which of the following conflict management styles should ideally be used in this scenario? Compromising Collaborating Avoiding
Collaborating
Which one of the following is used to gather factual data on pay practices among firms and companies within specific communities? Wage curves Wage structure Compensation surveys Base pay
Compensation surveys
In which of the following variable pay schemes, employees are motivated to earn higher base wages by learning new competencies, which also benefits the organization with better productivity, increased employee learning, and more flexible staffing. Individual incentive plans Commissions Merit-pay Competency-based compensation
Competency-based compensation
When an employee is laid off, according to which one of the following acts, the employee may continue their health insurance benefits for 18 months, although under certain conditions may extend to 36 months. The cost is paid by the employee and can be quite expensive. Consolidated Omnibus Budget Reconciliation Act (COBRA) Health Insurance Profitability and Accountability Act of 1966 (HIPPA) Patient Protection and Affordable Care Act (PPACA or ACA or Obamacare) Health Maintenance Organization (HMOs)
Consolidated Omnibus Budget Reconciliation Act (COBRA)
As a supervisor, you spend little time telling the employees what to do and most of the time encouraging them to do a good job. However, at present, your employees have fallen behind schedule on an important project that is due soon. As a situational manager, which supervisory style should you ideally use? Autocratic Consultative Laissez-faire Participative
Consultative
___________________ requires employees to understand the entire work system. Continuous learning Transfer of training Implicit learning Formal training
Continuous learning
Which one of the following focuses on future of the organization as a single unit with a general vision of the future it seeks and the long-term goals? Business Unit Strategy Employee Strategy Operational Strategy Corporate Strategy
Corporate Strategy
The process of training employees to do multiple jobs within the organization is: Voice and accent training Ethics training Cross training Diversity training
Cross training
Which one of the following closely matches with this definition "not judging a culture to own standards of what is right or wrong, strange or normal; instead, we should try to understand cultural practices of groups in its own cultural context:" Cultural Relativism Ethical Universalism Honesty Transparency
Cultural Relativism
What challenge to effective cross-cultural communication is faced by an organization that believes that their way is the best way and who lack interest in other ways of reaching a goal? Cultural stereotyping Cultural ethnocentrism Cultural determinism Cultural relativism
Cultural ethnocentrism
In the Cesar Aguirre integrated model, during which of the following state, the HR professional should provide a clear vision? Transition state New state Current state Institutionalize
Current state
Today is Angela's first day on the job as safety administrator. This morning David came in bleeding, to get a Band-Aid for a paper cut from the copier. David chatted for a few minutes, and then returned to work. Then, Daniel was brought in, bleeding from a fall off a ladder. Angela checked him for concussion, and then sent him to the hospital. Roxy came in this afternoon, ill from her work in the paint shop. She received some stomach medication, and then returned to work. Angela turns to you, her supervisor and asks, "Which incidents do I count on the Form 300?" What is your reply? Daniel and Roxy, not David Daniel only David only Daniel, Roxy, and David
Daniel and Roxy, not David
Which of the following is NOT a purpose of a new employee orientation program? Review the specific duties and responsibilities of the new member's job. Determine the training needs of the new member. Communicate relevant HRM policies such as work hours, pay procedures, and employee benefits. Familiarize the new member with the firm's objectives, history, philosophy, and procedures.
Determine the training needs of the new member.
Which HR Functional Area from the following does this statement refers to: "Encompasses activities that create opportunities for the organization to leverage the unique backgrounds and characteristics of all employees to contribute to its success." HR in the Global Context Risk Management U.S. Employment Laws and Regulations Diversity and Inclusion
Diversity and Inclusion
What is the term for the concept that laws are to be enforced only through accepted, codified procedures? Due process Conflict of law Rule of law Jurisdiction
Due process
Which of the following statements is true of the strategic implementation stage of the strategic management process? During this stage, an organization follows through on a strategy chosen in the strategy formulation stage. During this stage, an organization defines its mission and goals. During this stage, an organization analyzes its strengths and weaknesses. This is the first stage of the strategic management process, which is sequential in nature.
During this stage, an organization follows through on a strategy chosen in the strategy formulation stage.
According to ________ high performance followed by a reward will motivate employees to repeat the performance and make it recur more often in the future. Agency theory Equity theory Actual theory E.L.Thorndike's Law of Effect
E.L.Thorndike's Law of Effect
Which one of the following "establishes minimun standards for pension plans and regulates the pension plan after it has been created." EEO Act 1972 ERISA 1974 FMLA 1993 OSHA 1970
ERISA 1974
Which one of the following is a chronic emotional stress with emotional and physical exhaustion? Workplace bullying Employee burnout Musculoskeletal disorder Workplace Stress
Employee burnout
Last month, Mishika, a secretary in a large university, complained to OSHA that the air in her office made her sick. She could see green mold in the ventilation system. She had been treated for breathing problems 4 times in the past year. An OSHA inspector arrived at the plant this morning to provide which level of enforcement? Imminent danger Serious accident Employee complaint Target inspection
Employee complaint
Which of the following is NOT true regarding employee training? Employee training may help improve job performance. Employee training should be judged by its contribution to performance. Employee training is not very costly for organizations. Employee training should not be viewed as a cure-all for what ails the company.
Employee training is not very costly for organizations.
Which one of the following is a strategic tool to attract, recruit, and retain talent? Selection process strategy Recruitment process strategy Recruitment advertisement Employer brand
Employer brand
________ involves development programs, courses, and events that are developed and organized by the company. Formal training Tactic knowledge Transfer of training On the job knowledge
Formal training
A job analysis approach that utilizes an inventory of various types of work activities that can constitute any job is Competency Based Approach Critical Incident Method Functional Job Analysis System The Position Analysis Questionnaire
Functional Job Analysis System
Which of the following is NOT true regarding the role of HRM in new employee orientation? Once a job offer is accepted, HRM should instruct the new employee when to report to work. HRM should spend some orientation time addressing what assistance it can offer to employees in the future. HRM plays a major coordinating role in new-employee orientation. HRM should not be involved as a participant in the orientation program. The new employee orientation should be done by the new employee's supervisor.
HRM should not be involved as a participant in the orientation program. The new employee orientation should be done by the new employee's supervisor.
Which one of the following is a savings account with tax advantages used to pay out-of-pocket medical expenses? Deductible Consumer Driven Health Plan (CDHP) High Deductible Health Plan (HDHP) Heath Savings Account (HSA)
Heath Savings Account (HSA)
According to Hersey and Blanchard, which of the following denotes a participating leadership style? High task, low relationship Low relationship, low task High relationship, low task High task, high relationship
High relationship, low task
An HR professional wants to represent the percentage turnover for each of the last five years. Which graphic analysis tool will be most effective for visualizing yearly turnover trends? Control chart Pareto chart Check sheet Histogram
Histogram
Which of the following is true about how the Equal Employment Opportunity Commission (EEOC) responds to a claim of discrimination? If the EEOC either does not believe a complaint to be valid or fails to complete the investigation, it issues a ruling preventing the complainant from pursuing legal action in federal court. If the EEOC determines that discrimination has taken place in a private firm, it can investigate the discrimination but cannot file a suit. If the EEOC cannot come to an agreement with an offending employer, it can issue a "right to sue" letter to the alleged victim. If the EEOC cannot come to an agreement with an offending employer, it will collect a hefty fine, which it will pass on to the complainant.
If the EEOC cannot come to an agreement with an offending employer, it can issue a "right to sue" letter to the alleged victim.
Which one of the following clearly explains an understanding of the audience's needs and perspectives, a clear message, and an effective delivery? Communication Impactful Communication Negotiation Listening
Impactful Communication
What is the next step in a grievance procedure after the company's management and the union grievance committee cannot come to an agreement? Strike Impasse Renegotiation of the contract Lockout
Impasse
A well-known and standard instructional design model that is conducive to any type of learning is called the ADDIE model. What does the letter I represent? Individual Imperatives Instruction Implementation
Implementation
During the experiential learning process, which one of the following paths should a learner take in order to achieve the learning objective? Information Infusion, Information Review, Demonstration, Knowledge Test, Perform, and Performance Test Information Infusion, Information Review, Demonstration, Knowledge Test, Practice, and Performance Test Information Infusion, Demonstration, Information Review, Knowledge Test, Perform, and Performance Test Information Infusion, Demonstration, Information Review, Knowledge Test, Practice, and Performance Test
Information Infusion, Demonstration, Information Review, Knowledge Test, Practice, and Performance Test
Which competency cluster does this refer to: "The knowledge, skills, and abilities (KSA) needed: to create and maintain network of professional contacts within and outside of the organization, to build and maintain relationships, to work as an effective member of team, to manage conflict while supporting the organization, to effectively craft and deliver concise and informative communications, to listen to an address the concerns of others, to transfer and translate information from one level or unit of the organization to another, to value and consider the perspectives and backgrounds of all parties, to interact with others in a global context, and, to promote a diverse and inclusive workplace." Business Behavioral Competencies Leadership Behavioral Competencies Interpersonal Behavioral Competencies Organization Behavioral Competencies
Interpersonal Behavioral Competencies
What is an advantage of the nominal group technique in conducting research? It involves research participants in prioritizing data. It adds more credibility to the reported findings. It allows for in-depth discussion and analysis of certain topics. It is easier to quantify data for analysis and reporting.
It involves research participants in prioritizing data.
Which of the following is an example of an employer unfair labor practice? Katrina, the union head, expels members for crossing a picket line that is unlawful. Jelle, a manager, threatens to close down a plant if organized by a union. Wayne, a manager, prohibits mass picketing when nonstriking employees are physically barred from entering the plant. Gerardo, a union member, causes the discharge of an employee, Noah, who spoke out against a contract proposed by the union. Ila, an employee representative, tricks her employer by including illegal provisions in a contract.
Jelle, a manager, threatens to close down a plant if organized by a union.
____________ is the systematic process of collecting information about the parameters of a job - knowledge, skills, competencies, abilities, task, duties, and responsibilities. Job Specifications Job Analysis Strategic HR Planning Job Description
Job Analysis
Which one of the following methods requires that classification grade be created by identifying some common denominator - skills, knowledge, responsibilities; to create distinct classification of jobs. Ranking method Job Classification method Point method Competency based pay
Job Classification method
What gives an employee a very clear and concise resource to guide job performance? Offer letter Job Description List of duties and responsibilities Statement of minimum qualifications
Job Description
Which one of the following is a written document that describes overall purpose of the job, and tasks, duties, and responsibilities? Job Specifications Job Analysis Job Description Strategic HR Planning
Job Description
In a job analysis process, job incumbents record their daily activities. This method of collecting job data is: Interviews Group Questionnaire Observations Job Diary
Job Diary
____________ is a written statement of educational qualifications, specific qualities, level of experience, physical, emotional, technical and communication skills required to perform a job. Strategic HR Planning Job Description Job Specifications Job Analysis
Job Specifications
Which one of the following tests is designed to measure individual's level of understanding or knowledge about a job? Work or Job Sample tests Job knowledge tests Cognitive ability tests Assessment center tests
Job knowledge tests
Which one of the following provides a legal framework to union officials to be accountable for funds, elections, and other business and representational matters? Wagner Act National Labor Relations Act Landrum Griffin Act Taft Hartley Act
Landrum Griffin Act
Which competency cluster does this definition refer to: "The knowledge, skills, and abilities (KSA) needed: to navigate the organization and accomplish HR goals, to create a compelling vision and mission for HR that aligns with the strategic direction and culture of the organization, to lead and promote organizational change, to manage the implementation and execution of the HR initiatives, to promote the role of HR as a business partner, to maintain high levels of personal and professional integrity, and, to act as an ethical agent who promotes core values, integrity, and accountability throughout the organization." People Behavioral Competencies Leadership Behavioral Competencies Interpersonal Behavioral Competencies Business Behavioral Competencies
Leadership Behavioral Competencies
Joseph is a sales manager with Emergo Industries. He had to prepare and present the annual sales report to the management in one day, but he was least prepared. Therefore, he ordered his subordinates to prepare a presentation before the end of the day without giving them any other instructions. In the context of the two-dimensional leadership styles, which of the following is most likely to be Joseph's leadership style in this scenario? High structure and high consideration Low structure and low consideration High structure and low consideration Low structure and high consideration
Low structure and low consideration
Which one of the following ensures that the health of an applicant is adequate to meet job requirements? Physical Ability Tests Medical Examinations Polygraph Tests Drug Tests
Medical Examinations
Cesar, a satellite architect, based on his performance for the fiscal year 2017, gave him a lump sum payment of $60,000. What kind of pay factor was used? Base Pay Differentials Merit Pay Merit Bonus
Merit Bonus
Which one of the following is referred as repetitive stress injuries? Worker burnout Musculoskeletal Disorders (MSD) Role Ambiguity Role Overload
Musculoskeletal Disorders (MSD)
The failure of an organization to discover, via due diligence, that an employee it hired had the propensity to do harm to others is called: Reference Checks Background Checks Criminal Records Checks Negligent Hiring
Negligent Hiring
What is the process where two or more parties work together to reach an agreement on a matter? Meeting of the minds Negotiation Strategic planning Performance evaluation
Negotiation
A practice of hiring that can invite charges of favoritism, especially in appoints to desirable position is: Integrity issue Honesty issue Nepotism Negligent hiring
Nepotism
During which phase of the organization's life cycle concept, organizations take no action and accept continued low income? Renew Growth No Growth Introduction
No Growth
In an interview, the interviewer asks broad, open ended questions such as "Tell me about your experiences on your last job" and permits the applicant to talk freely with a minimum interruption. This is an example of: Non-directive interview Behavioral descriptive interview Structured interview Situational interview
Non-directive interview
Which one of the following combines holiday, vacation, and sick leaves into one account managed by employees? Paid Time Off (PTO) Money Purchase Pension Plans Profit Sharing Plans Individual Retirement Accounts
Paid Time Off (PTO)
Which one from the following choices are the three technical HR knowledge domains which represents the principles, practices, and functions of effective HR management? Talent Acquisition, Employee Engagement and Retention, and Total Rewards HR in Global Context, Diversity and Inclusion, and Risk Management People, Organization, and Workplace Structure of the HR function, Organizational Effectiveness, and Workforce Management
People, Organization, and Workplace
Myles, a typesetter, tried to organize a union in his nonunion printing shop. A year and a half ago a vote rejected unionization. Now he has secured authorization cards signed by 100 of the 200 workers. What else does he need to do before having another union election? Get additional signatures. At least 75% of employees must sign authorization cards before an election will be held. Get signatures on the right form. Representation certification preference, not authorization, is the form required by the NLRB before elections. Petition NLRB for an election. Wait. NLRB will hold an election only once every other year.
Petition NLRB for an election.
Which one of the following is a device that measures the changes in breathing, blood pressure, and pulse who is being questioned? Drug Tests Honest and Integrity Tests Personality and Interest Inventories Polygraph Tests
Polygraph Tests
Fernando, director of training for a large hospital, has developed a new "Tender, loving care" nurse training program. He plans to measure patient satisfaction in ten wards, and then put nurses from half of the wards through the new program. Four months later he will measure patient satisfaction again. What training evaluation method is Rahim using? Test-retest method Pre-post training evaluation method Pre-post training evaluation method with control group method Supervisor and incumbent opinion
Pre-post training evaluation method with control group method
When collectively bargaining, what steps should be followed by both the bargaining unit and management representatives to bargain and ratify? Preparation, authorization of campaign, petition the NLRB for election, NLRB election, and certification of bargaining unit Preparation, contract negotiations, contract agreement, union ratification, certification of bargaining unit Preparation, contract negotiations, contract agreement, union ratification, and contract administration Preparation, authorization of campaign, contract agreement, union ratification, and contract administration
Preparation, contract negotiations, contract agreement, union ratification, and contract administration
Which form of negotiation is most consistent with the leadership characteristics found to be effective in global settings? Hard Principled Soft Collaborative
Principled
A manager wants to explain to an ambitious employee that she will not be receiving a promotion and why she did not get the job. What would be the best form of communication to use in this case? Phone call E-mail Text Private, face-to-face conversation
Private, face-to-face conversation
Which of the following is the most likely to be an exempt employee under the FLSA? A clerk in a large retail store A factory worker Professor Cashier
Professor
Jose works for a toy manufacturer that invests an amount equal to a certain percentage of his pay each year into a trust fund account. His firm has contributed to this optional program every year, even when they lost money. His fund usually receives the 25% maximum allowed by law. What kind of retirement program does Jose have? Defined benefit plan 403(k) Money purchase pension plan Profit-sharing plan
Profit-sharing plan
An OSHA inspector arrived at a hotel construction site for no apparent reason. He was turned away because he did not have a search warrant. He was attempting to provide which level of enforcement? Imminent danger Serious accident Employee complaint Random inspection
Random inspection
Chris, a store manager for a sporting goods organization, is on the compensation committee. Today, they are evaluating jobs. Chris and Kenny, one of the owners, are comparing jobs to each other, one at a time. By the end of the day, they will have compared all jobs to every other job and come up with an order. What method was used? Classification Ranking Basic Factors Point Method
Ranking
Job analysis is crucial for which of the following functional areas of HRM? Recruitment and Selection, Training and Development, Performance Management, and Compensation Management Training and Development, HR in the Global Context, Corporate Social Responsibility, and US Employment Laws and Regulations Recruitment and Selection, Training and Development, Performance appraisals and compensation, Compensation management, and Legal Compliance Structure of HR function, Recruitment and Selection, Organization effectiveness and development, Workplace Management, Employee and Labor Relations, and Technology Management
Recruitment and Selection, Training and Development, Performance Management, and Compensation Management
A leader of a function tries to influence her staff's satisfaction and productivity by being friendly and asking questions about their non-work lives. What type of power is she using? Expert Legitimate Reward Referent
Referent
An HR manager wants to detect a correlation between possession of a certain type of degree and job performance ratings. What type of analysis would help? Regression Analysis Trend Analysis Variance Analysis Root Cause Analysis
Regression Analysis
Kirkpatrick identified four levels at which training can be evaluated. At which level would you be evaluating return on investment? Results Behavior Reaction Learning
Results
With technology constantly changing and employers attempting to keep talented employees away from their competition, which legal issue may be on the rise in the United States? Workplace safety will receive less attention. HR professionals will work independently without legal counsel. There will be no penalty for not providing health care coverage. Security of intellectual property will receive more attention.
Security of intellectual property will receive more attention.
What type of training would be most effective in a field where errors can be life threatening or cost prohibitive? Case studies Role plays Simulations Decision games
Simulations
Following are examples of which one of the following:What is the population's growth rate and age profile? How is this likely to change?Are generational shifts in attitude likely to affect what you're doing?What are your society's levels of health, education, and social mobility? How are these changing, and what impact does this have?What employment patterns, job market trends, and attitudes toward work can you observe? Are these different for different age groups?How do religious beliefs and lifestyle choices affect the population? Legal Economic Social Political
Social
Following are examples of which one of the following:What is the population's growth rate and age profile? How is this likely to change?Are generational shifts in attitude likely to affect what you're doing?What are your society's levels of health, education, and social mobility? How are these changing, and what impact does this have?What employment patterns, job market trends, and attitudes toward work can you observe? Are these different for different age groups?How do religious beliefs and lifestyle choices affect the population? Political Legal Social Economic
Social
Which of the following is NOT true regarding Social Security? Social Security provides a source of income for American retirees, disabled workers, and surviving dependents of workers who have died. Social Security is deducted from the employee's salary at 6.2%. Social Security is financed only by the employer contributions. Social Security is paid by the employers at 6.2% of the wages earned per week.
Social Security is financed only by the employer contributions.
Consistent long-term goals, consistent decision making by leaders, better competitive and external vision, and better internal vision are benefits of: Strategic Management Value Chain Value Strategy
Strategic Management
During which one of the following phases, the strategic intent is translated into specific plans? Extrernal and Internal Analysis Strategy Formulation Strategy Evaluation Strategy Implementation
Strategy Implementation
Which one of the following HR Functional Areas does this refer to: "The people, processes, theories and activities involved in the delivery of HR-related services that create and drive organizational effectiveness." Technology Management Workforce Management Structure of the HR Function Organizational Effectiveness and Development
Structure of the HR Function
The interviewer has a set of standardized questions (based on job analysis) and an established set of answers against which applicant responses can be rated. This is an example of: Behavioral description interviews Structured interviews Non-directive interviews Situational interviews
Structured interviews
ERISA also requires that a _____________ be provided to qualifying the employees within 90 days to inform employees about retirement plans in plain language the employee can understand. The summary plan description includes eligibility requirements, how benefits are determined, how employees may claim benefits, and when an employee earns __________. Pension benefits; benefits Summary plan description; vesting rights Retirement benefits; benefits Summary plan description; retirement benefits
Summary plan description; vesting rights
John is a supervisor with MedPharma Laboratories. He achieves his individual target, but he fails to get along with his manager and his subordinates. In the context of Fiedler's contingency leadership theory model, which of the following leadership styles should John adopt to deal with this situation? The sweatshop manager style The relationship-oriented leadership style The impoverished manager style The task-oriented leadership style
The relationship-oriented leadership style
Mathew is the chairman of Indigo Prints Inc. He motivates his employees to achieve their targets. This has enabled his company to achieve its target as well as to maintain employee satisfaction. In the context of the Leadership Grid, identify the leadership style of Mathew. The team manager style The sweatshop manager style The country club manager style The organized-person manager style
The team manager style
A firm manufactures glass used in commercial building projects. Their advantage lies in the variety of their offerings and the technologies they use. However, other firms can take business from them by offering similar products with different technologies. Which of Porter's "Five Forces" does this illustrate? Bargaining power of suppliers Bargaining power of buyers Threat of entry Threat of substitution
Threat of substitution
Which of the four branches of emotional intelligence is described as the ability to capitalize on feelings to promote and inform decision making, problem solving, and other cognitive activities? Perceiving emotion Using emotion to facilitate thought Understanding emotion Regulating emotion
Using emotion to facilitate thought
How are the concepts of value and the value chain related to strategy? Value chain analysis identifies areas critical to strategic success. These concepts relate primarily to for-profit enterprises. The value chain defines what is important for the organization's stakeholders. Value points to economic metrics that can be used to measure strategic success.
Value chain analysis identifies areas critical to strategic success.
Training evaluation should include all of the following EXCEPT: Did participant's behavior change? Do participants use their new skills on the job? Did it achieve its desired results? Was the training hard enough?
Was the training hard enough?
In analyzing salary survey data, which measure could be used to evaluate the number of incumbents and salary? Median Unweighted average Mode Weighted average
Weighted average
In the context of the situational supervision model, in which of the following situations would a participative supervisory style be used? When the employees are very capable and highly motivated When the employees are unable and/or unwilling to do a task without direction When the employees have moderate ability and are motivated When the employees are high in ability but lack self-confidence or motivation
When the employees are high in ability but lack self-confidence or motivation
An employer did not put a hazard sign near a box containing a chemical substance, one of the employees lifts it and gets injured. What kind of safety violation is this? Imminent danger Fatalities and catastrophes Repeated violation Willful violation
Willful violation
Which one of the following tests makes the applicants perform tasks that are actually a part of the work required on the job? Cognitive ability tests Work or Job Sample tests Job knowledge tests Job knowledge tests
Work or Job Sample tests
Today's workforce is changing. Which of the following is true at companies dealing with older employees? There is no problem with age discrimination. Some employees will choose a working retirement. Older employees do not want to learn new skills. Worker performance will decrease.
Worker performance will decrease.
Presentation methods are most effective for conveying new facts and different philosophies. developing specific skills or dealing with interpersonal issues on the job. applying learned capabilities on the job. sharing ideas and experiences and getting to know one's strengths and weaknesses.
conveying new facts and different philosophies.
Renee documents her processes and easily can articulate what she does to others on her team, so that the work will continue while she is on vacation. She has tactic knowledge informal training formal training explicit knowledge
explicit knowledge
The main provision of the Occupational Safety and Health Act states that each employer should furnish each employee a place of employment free from recognized hazards that cause or are likely to cause death or serious physical harm. This is referred to as the general duty clause. employer clause. first aid clause.national consensus clause. national consensus clause.
general duty clause.
Which of the following is the first step in a return on investment (ROI) analysis? identifying the outcomes determining the training costs calculating the total savings dividing benefits by costs
identifying the outcomes
When Bees & Bones, a startup company, was bought by Cali Pharma, the HR department was tasked with assessing the dollar value of each job and creating equitable pay structures. HR completed a career planning. performance appraisal. recruitment. job evaluation.
job evaluation.
Holding monthly meetings, attending quarterly reviews, and planning annual conferences are all examples of competencies. skills responsibilities knowledge
responsibilities
The ________ component of the strategic management process consists of structuring the organization, allocating resources, ensuring that the firm has skilled employees in place, and developing reward systems that align employee behavior with the organization's strategic goals. strategy evaluation task designing strategy implementation strategy formulation
strategy implementation
The strategic management decision-making process usually takes place at a firm's highest levels, with a firm's strategic planning group, which includes the chief executive officer and the president. accountants and supervisors. middle managers and directors. the chief executive officer and supervisors.
the chief executive officer and the president.
