HR MANAGEMENT CHPT. 10

_______ is a persistent failure to perform duties or meet established job standards and is grounds for dismissal.

Unsatisfactory performance

Which of the following focuses on longer term career goals and an​ employee's motivation for achieving those​ goals?

Mentoring

______ can be used to sift through employee data in order to​ calculate, in terms of a​ "flight risk​ model," the likelihood that any particular employee will leave.

Data analysis

Which of the following will help minimize the personal liability a supervisor faces when preparing to terminate an​ employee?

Follow all company policies and procedures.

Which of the following describes the criteria a firm uses to award​ promotions?

Formal promotion policies

Which of the following is caused by disrespectful behavior towards a manager or other extreme behavior on the part of the​ employee?

Insubordination

What can be used to help an employee develop a more realistic understanding of his or her strengths and​ weaknesses, and make career moves that will benefit from those​ strengths?

Job rotation

What is the first step in the planning process when considering​ downsizing?

Making sure the right people are let go

Of the top five reasons why top performers leave an​ organization, _______ was ranked the lowest.

health-care benefits

When employees are unhappy with their​ jobs, they may begin to put psychological distance between themselves and their work environment. This practice is called​ _______.

job withdrawal

High turnover often starts with​ _______, compounded by other factors such as inadequate training or inequitable pay.

poor selection decisions

​A(n) _____ is an unwritten agreement that identifies what employers and employees expect from each other.

psychological contract

Some firms are finding they can significantly improve turnover rates by providing​ _______.

realistic job previews

According to one cited​ study, voluntary and involuntary turnover is associated with​ _______.

reduced organizational performance

Allowing an employee to quit his or her job for any reason and allowing the employer to terminate an​ individual's employment for any reason is the main premise of the tenet of​ _______.

terminate at will

Which of the following will merge an​ employee's performance​ appraisals, preferences, and developmental needs to create opportunity for the​ employee?

​Career-oriented appraisal

What is the process of helping employees to develop skills and​ interests, and to use those skills and interests effectively within the​ organization?

Career management

What type of plan reflects performance appraisal ratings and training plans based on those​ ratings?

Career planning and development

What do​ top-performing employees cite as the​ number-one reason why they would leave an​ organization?

Pay

Why should organizations develop a plan that allows​ retirement-age workers to keep working in a reduced capacity past retirement​ age?

There is a severe shortage of talented workers.

Which rate tracks how quickly people leave a​ firm?

Turnover

To increase the number of women and minorities in key leadership​ positions, firms need to​ _______.

adopt flexible career tracks

The lifelong series of activities that contribute to a​ person's career​ exploration, establishment,​ success, and fulfillment is known as​ _______.

career development

To prevent claims under Title VII of the Civil Rights Act of 1964 regarding discrimination in promotional​ opportunity, promotional procedures should be​ _______.

clear and objective

In a​ _______, the plaintiff argues that he or she quit because the former employer made the work situation intolerable.

constructive discharge claim