HR MANAGEMENT CHPT. 10
_______ is a persistent failure to perform duties or meet established job standards and is grounds for dismissal.
Unsatisfactory performance
Which of the following focuses on longer term career goals and an employee's motivation for achieving those goals?
Mentoring
______ can be used to sift through employee data in order to calculate, in terms of a "flight risk model," the likelihood that any particular employee will leave.
Data analysis
Which of the following will help minimize the personal liability a supervisor faces when preparing to terminate an employee?
Follow all company policies and procedures.
Which of the following describes the criteria a firm uses to award promotions?
Formal promotion policies
Which of the following is caused by disrespectful behavior towards a manager or other extreme behavior on the part of the employee?
Insubordination
What can be used to help an employee develop a more realistic understanding of his or her strengths and weaknesses, and make career moves that will benefit from those strengths?
Job rotation
What is the first step in the planning process when considering downsizing?
Making sure the right people are let go
Of the top five reasons why top performers leave an organization, _______ was ranked the lowest.
health-care benefits
When employees are unhappy with their jobs, they may begin to put psychological distance between themselves and their work environment. This practice is called _______.
job withdrawal
High turnover often starts with _______, compounded by other factors such as inadequate training or inequitable pay.
poor selection decisions
A(n) _____ is an unwritten agreement that identifies what employers and employees expect from each other.
psychological contract
Some firms are finding they can significantly improve turnover rates by providing _______.
realistic job previews
According to one cited study, voluntary and involuntary turnover is associated with _______.
reduced organizational performance
Allowing an employee to quit his or her job for any reason and allowing the employer to terminate an individual's employment for any reason is the main premise of the tenet of _______.
terminate at will
Which of the following will merge an employee's performance appraisals, preferences, and developmental needs to create opportunity for the employee?
Career-oriented appraisal
What is the process of helping employees to develop skills and interests, and to use those skills and interests effectively within the organization?
Career management
What type of plan reflects performance appraisal ratings and training plans based on those ratings?
Career planning and development
What do top-performing employees cite as the number-one reason why they would leave an organization?
Pay
Why should organizations develop a plan that allows retirement-age workers to keep working in a reduced capacity past retirement age?
There is a severe shortage of talented workers.
Which rate tracks how quickly people leave a firm?
Turnover
To increase the number of women and minorities in key leadership positions, firms need to _______.
adopt flexible career tracks
The lifelong series of activities that contribute to a person's career exploration, establishment, success, and fulfillment is known as _______.
career development
To prevent claims under Title VII of the Civil Rights Act of 1964 regarding discrimination in promotional opportunity, promotional procedures should be _______.
clear and objective
In a _______, the plaintiff argues that he or she quit because the former employer made the work situation intolerable.
constructive discharge claim