HRM Chapter 1: Managing Human Resources
Drag and drop the descriptions against the corresponding HR product lines.
Administrative services and transactions: This area would handle the hiring of employees and answering questions about benefits. Business partner services: This area helps the organization meet its goals for attracting, keeping, and developing people with the skills it needs. Strategic partner: Thud area understands the way HR practices can give the company a competitive advantage
Which of the following would help an organization maintain a high-performance work system?
Developing training programs Recruiting people with new skills Establishing rewards for teamwork and learnjng
What function of HR has the responsibility of improving employees' ability to meet the challenges of a variety of new or existing jobs, or preparing employees for management responsibility?
Development
The government has established laws and regulations regarding the treatment of employees in which of the following areas?
Employee safety Employee pay and benefits Employee privacy Job security
What entities are considered stateholders of a firm?
Employees The community Customers Shareholders
___- based HR uses data to understand how Human Resource practices affect the company's performance.
Evidence
What described the process of getting detailed information about jobs?
Job analysis
Supervisors are apt to be directly involved in which activities related to Human Resources?
Job analysis and design Performance appraisals Employee training Recommendation of pay increases
In a high-___ work system, a firm's technology, organizational structure, people, and processes work together seamlessly. This results in the firm having an advantage in the competitive environment.
Performance
Making sure that the activities of employees match the organization's goals is called ___.
Performance management
Which of the following are the responsibilities of the HR department of a company?
Providing benefits Hiring Promotions Maintaining discipline
HR's role in maintaining a high-performance work system may include all of the following except
Purchasing equipment for the entire company
Which of the following is not a an ethical principle used by successful companies?
Putting company needs first.
Match each basic right to its correct definition.
Right of freedom of conscience: People have the right to refuse to do what violates their moral beliefs, as long as these beliefs reflect commonly accepted norms. Right of freedom of speech: People have the right to criticize an organization's ethics if they do so in good conscience and their criticism does not violate the rights of individuals in the organization Right to due process: If people believe their rights are being violated, they have the right to a fair and impartial hearing. Right of free consent: People have the right to be treated only as they knowingly and willingly consent to be treated Right of privacy: People have the right to do as they wish in their private lives and to control what they reveal about private activities
What is performance management?
The process of ensuring that employees' activities and outputs match the organization's goals
Which three describe the characteristics of a company's most talented, committed, and experienced employees?
They are rare Human Resources Nothing can be substituted for them They are valuable Human Resources
True or false: Pay and benefits play an important role in motivating employees.
True
Which of the following is not an important practice in human resource management?
Union organization
What factor plays an important role in whether pay and benefits will motivate employees?
When the rewards are linked to the individual's or group's achievements
Human capital refers to an organization's
Employees
Human resource management requires careful and discreet
record keeping
An organization is identifying applicants who have knowledge, skills, and abilities that will help the organization reach its goals. The organization is in the process of
selection
___ refers to the use of quantitative tools and scientific methods to analyze data from human resource databases and other sources to make evidence-based decisions that support business goals.
workforce analytics
How can organizations meet the needs of their stakeholders and thus achieve sustainability?
by paying employees a fair wage and maintaining workplace safety by minimizing their damage to the environment by delivering an adequate return to investors
What practices are part of human resource management?
compensation, recruitment, training and development, employee relations
Which responsibility is specifically associated with the HR function of employee relations?
conducting attitude surveys
Which HR competency refers to the ways HR employees guide others in the organization?
consultation
Typical HR departments help establish policies related to all of the following EXCEPT _____.
financial data
When a firm is better than its competitors at producing a good and is able to stay better at it over a length of time, it _____.
gains a sustainable competitive advantage
The government has many laws and regulations concerning the treatment of employees. Which department in an organization is responsible for filing reports required by the government, displaying posters that detail government regulations, and addressing any unlawful behavior?
human resources
The human resource department maintains positive employee relations by
preparing employee handbooks and company newsletters
By keeping employees' personal records confidential, an employer respects their right of
privacy
The process by which an organization seeks applicants for potential employment is called
recruitment
What is the process by which a company seeks applicants for potential employment?
recruitment
The right of freedom of conscience means that individuals have the right to
refuse to do what violates their moral beliefs, as long as these beliefs reflect commonly accepted norms
Select the basic rights people have according to philosopher Immanuel Kant.
right of free consent, right of freedom of speech, right to due process
What is an important element to ensure that HR professionals keep careful and discreet records?
sensitivity to employee privacy
The Human Resources department is like a business within the company, which provides what three product lines?
strategic partner services business partner services administrative services and transactions
A firm is practicing __ if it is able to make a profit without depleting any of its resources, including employees, natural resources, and the support of the surrounding community.
sustainability
An organization can succeed if it is better than competitors at something and can stay better at it over a length of time. What is this called?
sustainable competitive advantage
A systematic effort to find, retain, train, and motivate highly skilled workers is called ______.
talent management
Once the human resource needs of a firm have been identified, the firm can concentrate on _______ _________ , which is a systematic, planned effort to attract, retain, develop, and motivate employees and managers.
talent management
Ethics are
the fundamental principles of right and wrong
Human Resources practices are considered ethical if they result in the greatest good for the greatest number, they respect basic human rights, and ___.
they are fair and equitable
What are two qualities of Human Resources?
they are valuable, they are rare
Kaden is a new employee who doesn't feel confident in his job skills. To help him to learn the knowledge, skills, and behavior he needs, his company will provide him with ___.
training
What function of HR refers to a planned effort by a company to enable employees to learn job-related knowledge, skills, and behavior?
training
What is evidence-based HR?
using data to show how HR affects the company's performance
Which statement describes the work of an HR generalist?
HR generalists perform most HRM activities
Which view on employment reflects the ethical principles embodied in the U.S. Constitution and Bill of Rights?
HR managers must view employees as having basic rights.
An organization's employees, described in terms of their training, experience, judgment, intelligence, relationships, and insight, are referred to as its
Human capital
Match each human resource competency with its correct description.
Human resource expertise: This competency involved using HR technology, applying policies and procedures, and keeping up-to-date on HR laws. Consultation: Communication: Relationship management:
Chantal helps recruit and hire employees. She is also involved with correcting poor employee behavior. Chantal works in ______.
Human resource management
What aspect of a business deals with the policies, practices, and systems that influence the behavior, attitudes, and performance of employees?
Human resource management
All of the following are areas in which supervisors have responsibilities related to HR function except ___.
Overall direction of the company
The fundamental principles of right and wrong in business are referred to as
ethics
In what two ways do Human Resource professionals maintain positive employee relations?
Sending out a company newsletter Preparing employee handbooks
An organization's ability to profit without depleting any of its resources is called ___.
Sustainability
Tanveer is tasked with obtaining detailed information about the jobs in his organization. He is performing a job _______.
analysis
In addition to training, what activity is often offered for employees to acquire further knowledge, skills, and behaviors that enhance their ability to perform their jobs?
development
If a company, as part of its job redesign program, plans to set up teams to manufacture products, which of the following programs might it offer to help employees learn the ins and outs of effective teamwork?
development programs
Some individuals predict that legislation will soon be necessary to protect employees' privacy rights. This need will be driven by the increased use of and access to ___ by employees and employers.
electronic databases
There is some concern that increased use of ___ could prompt the need for legislation protecting employee privacy rights.
electronic databases
Which of the following are the principles that ethical, successful companies embrace?
having employees assume responsibility for company actions, having a sense of purpose or vision, emphasizing fairness, emphasizing mutual benefits with customers, vendors and clients
XYZ Company has a competitive advantage because its structure, people, and processes work together seamlessly. This describes
high performance work system
What term describes the employees of an organization in terms of their training, experience, judgment, intelligence, relationships, and insight?
human capital
A company has determined that it will need to hire 10 additional employees to accommodate its rapid growth. The human resource department is now looking at how it will hire new employees, train them, or reassign current employees. The human resource department is engaged in ______.
human resource planning
Determining the numbers and types of employees an organization needs to meet its objectives is called
human resource planning
As it pertains to recruitment and hiring, selection is the process of ___.
identifying applicants with the necessary knowledge, skills, and abilities that will help the organization reach its goals