HRM Chapter 7 HW Study Questions
Business games that are used to ensure learning and transfer of training should _____.
be realistic to enhance meaningfulness of the game
An accurate statement about a lecture as a presentation method is that it
can be used to deliver a consistent message
The first step in choosing a method of training is to _____________.
determine the type of learning outcome that needs to be emphasized in training
Group building methods are employee training methods designed to _____.
enhance the effectiveness of a team
The first step in developing behavior modeling training programs is to _____.
identify the tasks that are not being adequately performed due to lack of behavior or skill
Lectures are often supplemented with question-and-answer periods, discussion, video, or case studies because the lecture method does not allow trainers to _____.
judge the trainees' level of understanding quickly and efficiently
Kaizen
refers to practices in which employees from all levels of a company participate that the aim for continuous improvement of business processes.
Presentation methods are methods that
require trainees to be passive recipients of information
Behavior modeling is based on the principles of ____________
social learning theory
In the context of group building training methods, arrange the stages of experiential learning training programs in the correct order of occurrence. (Place the first step at the top.)
1. Acquiring conceptual knowledge and theory 2. Participating in behavioral simulation 3. Analyzing the activity 4. Relating the theory and activity to real-life situations
Arrange the steps involved in the development of effective self-directed learning in the correct order of occurrence. (Place the first step at the top.)
1. Identify the tasks that must be covered through a job analysis 2. Writing trainee-centered learning objectives that are directly related to the tasks that must be covered 3. Developing the content for the learning package 4. Breaking the content for the learning package into chunks 5. Developing an evaluation package for trainees and the learning package
Arrange the steps involved in case development for employee training in the correct order of occurrence. (Place the first step at the top.)
1. Identifying a problem or situation 2. Gathering information about the case 3. Preparing a story outline and linking the details and exhibits to relevant points in the story 4. Determining the media to be used to present the case 5. Preparing the actual case materials
In the context of group building training methods, arrange the steps involved in action learning in the correct order of occurrence. (Place the first step at the top.)
1. Identifying the sponsors of action learning 2. Identifying the problem or issue 3. Identifying and selecting a group who can address the problem and identifying coaches who can advise the group 4. Gathering and analyzing data relevant to solving the problem 5> Having a group presentation on how to solve the problem
The typical duration of an apprenticeship program can range from _____ years.
2 to 6
In the context of the 70-20-10 model of learning, match the percentages of learning that occurs in the workplace with their sources.
70- On the job 20-Coaching and Mentoring 10-Formal classroom instruction
What is team training?
A training that is designed to enhance group effectiveness
In the context of group building methods, Six Sigma training involves principles of _____.
Action learning
Which of the following group building training methods requires teams to work on solving an actual problem and holding them responsible for carrying out the plan to solve the problem?
Action learning
According to the 70-20-10 model of learning, which of the following factors tend to increase the likelihood of learning in training?
Active involvement of trainees in the learning process Meaningful and practical content Feedback and reinforcement from others
An experiential learning method that uses structured activities to develop teamwork and leadership skills in trainees is known as _____.
Adventure learning
In behavior modeling, _____ prepares trainees to implement the key behaviors on the job.
Application planning
Which of the following training methods is a work-study method with the benefits of both classroom and on-the-job training?
Apprenticeship
In the context of presentation methods of learning, videos, slides, and overheads are part of _____ instruction
Audiovisual
In the context of team training, match the components of team performance with their descriptions
Behavior -> Team members must accomplish their objectives by performing actions that allow them to communicate, coordinate, adapt, and complete complex tasks Knowledge -> Team members must have memory structure that help them perform effectively in new situations Attitudes -> Team members must have beliefs about the task and feelings toward each other that allow them to accomplish their objectives
_________ ________ provides trainees with the opportunity to practice the key behaviors demonstrated by a model.
Behavior modeling
Which of the following training methods requires trainees to make decisions after analyzing the collected information?
Business games
Identify a training method that assumes that learning through a process of discovery helps employees recall and apply knowledge and skills on job.
Case studies
A(n) _______ _______ is a description about how employees or an organization dealt with a difficult situation.
Case study
True or false: Compared to other training methods, on-the-job training needs more investment in time or money for materials, the trainer's salary, or instructional design.
False
True or false: Presentation methods provide a better learning environment and transfer of training than do the hands-on methods.
False
True or false: Simulators are completely different from the physical equipment, patients, and conditions that trainees encounter on the job.
False
Which of the following training methods focuses on individual as well as team learning?
Group building methods
Match the components of a learning system with their examples.
Guided competency development -> Lectures Guided contextual learning -> Simulations Social competency development -> Coaching Social contextual learning-> Social Media
Match the components of a learning system with their features.
Guided contextual learning -> It occurs on the job and during the performance of work through formal training activities. Social contextual learning -> It is informal and peer-to-peer, and it occurs spontaneously on an as-needed basis. Social competency development -> It improves a person's specific job-related competencies through interaction with others.
Identify a type of instructional strategy that requires team members to observe each other's behavior and give and receive performance feedback.
Guided team self-correction
Which of the following training methods requires trainees to be actively involved in learning?
Hands-on methods
According to research, behavior modeling is an effective technique to teach _____ skills to trainees.
Interpersonal and computer
Identify an accurate statement about the Six Sigma training.
It allows trainees to get certified as green belts, champions, or black belts after several levels of training.
Identify an accurate statement about adventure learning.
It develops skills related to group effectiveness.
Which of the following statements is true about adventure learning?
It facilitates interpersonal interactions among trainees.
Which of the following is true of a behavior modeling session?
It involves an introduction, preparation of skill and its development, and planning of the application.
Which of the following statements is true of Kaizen?
It involves considering a continuous cycle of activities, including planning, doing, checking, and acting.
Identify an accurate statement about on-the-job training (OJT).
It motivates trainees to work as they use actual tools and equipment on the training.
Identify a disadvantage of the lecture method of training.
It tends to inhibit learning and transfer of training due to lack of trainee involvement and feedback.
Identify the method of learning that allows trainers to teach trainees through spoken words and is primarily based on one-way communication.
Lectures
In behavior modeling, the key behaviors that trainees need to practice to cultivate the same set of behaviors are provided by the _______ _______
Modeling display
_____ is a training program in which new or inexperienced employees learn in the work setting and during work by observing peers or managers performing the job and then try to imitate their behavior.
On-the-job Training
Identify the predominant methods used to present modeling displays.
Online videos DVDs
Which of the following is a type of the lecture method of presentation that involves two or more speakers presenting information and asking questions to the audience?
Panels
Which of the following learning methods includes lectures and audiovisual techniques?
Presentation methods
team leader training
Requires team manager to learn how to resolve conflict within the team or help the team coordinate activities or other team skills
Guided team self
Requires team members to focus on continuous learning and knowledge sharing with other team members
Scenario-base training
Requires team members to focus on continuous learning and knowledge sharing with other team members
coordination training
Requires team members to share information and decision-making responsibilities to enhance team performance
cross training
Requires the team members to understand and practice each other's skill so that they can replace a member leaving the team
The experiences in which trainees take on a role such as a manager, client, or disgruntled employee and explore what is involved in the role is referred to as __________.
Role play
_________ _________ refer to experiences in which trainees take on a role such as a manager, client, or disgruntled employee and explore what is involved in the role.
Role plays
Which of the following training methods requires employees to take responsibility for all aspects of learning?
Self-directed training
Business games are similar to _____ as they can be used to train employees for jobs that are risky and costly.
Simulations
Which of the following training methods allows trainees to see the impact of their decisions in an artificial, risk-free environment and is used to teach production and process skills as well as management and interpersonal skills?
Simulations
Successful on-the-job training is based on the principles of _____.
Social learning theory
Behavior
Team members must accomplish their objectives by performing actions that allow them to communicate, coordinate, adapt, and complete complex tasks.
Attitude
Team members must have beliefs about the task and feelings toward each other that allow them to accomplish their objectives.
Knowledge
Team members must have memory structures that help them perform effectively in new situations.
Which of the following types of the lecture method of presentation involves two or more trainers presenting multiple topics or different views on the same topic?
Team teaching
True or false: According to former participants, adventure learning facilitates a better understanding of themselves and their interactions with coworkers.
True
True or false: Application planning requires trainees to identify and write specific situations in which the learned key behaviors should be used.
True
True or false: Self-directed learning is likely to become a more common training method in the future, as firms seek to train staff flexibly, take advantage of technology, and encourage employees to be proactive in their learning.
True
Behavior modeling teaches key behavior to trainees through _________ ________, which occurs when a trainee sees a model receiving reinforcement for using certain behaviors.
Vicarious reinforcement
Identify the true statements about video as an audiovisual technique for training.
Video is generally used in conjunction with lectures to show trainees real-life experiences and examples. Video is useful in improving communications skills and for illustrating how procedures should be followed.
At which point in case development for employee training should a trainer consider how a case exercise will be conducted?
When determining the suitable media to use to present the case
Identify an accurate statement about a typical business game.
The game is intended to demonstrate application of a behavior, skill, or knowledge.
In the context of group building training methods, identify the requirements for a successful experiential training program.
The program should be linked to changes in employee attitudes, behaviors, and other business results. The program needs to be associated with a specific business problem.
Identify an accurate statement about hands-on training methods.
These methods help trainees understand how skills and behaviors can be transferred to the job.
Identify an accurate statement about role-plays.
They are dependent on the emotional reactions of the other trainees for outcomes.
Identify the true statements about key behaviors that are used in behavior modeling training programs.
They are typically performed in a specific order for a task to be completed. They are behaviors that are necessary to complete a task.
What do trainee employees do in group building methods?
They get to know their own strengths and weaknesses and those of their colleagues. They share ideas and experiences.
Identify the role of trainers in self-directed learning.
They serve as facilitators for learning.
