HRS104 Job Requirement/Recruitment

Arrange the steps that need to be taken to estimate the total cost of employee absenteeism over any period in the correct order of occurrence. (Place the first step at the top.)

1. Compute total employee hours lost to absenteeism for the period, and compute weighted average wage or salary per hour per absent employee. 2. Compute cost of employee benefits per hour per employee, and compute total compensation lost to absent employees. 3. Estimate total supervisory hours lost to employee absenteeism, and compare average hourly supervisory salary and benefits. 4. Estimate total supervisory salaries lost to managing absenteeism problems, and estimate all other costs incidental to absenteeism. 5. Estimate total costs of absenteeism, and estimate total cost of absenteeism per employee.

In an organizational context, arrange the steps involved in implementing performance appraisal overseas in the correct order of occurrence. (Place the first step at the top.)

1. Determine the purpose of the appraisal. 2. Set standards of performance against quantifiable assignments, tasks, or objectives. 3. Allow more time to achieve results abroad than is customary in the domestic market. 4. Keep the objectives flexible and responsive to potential market and environment conditions.

Which of the following formulas is used to calculate the rate of employee turnover in percent over any period in an organizational context?

(Number of turnover incidents per period/Average workforce sizeNumber of turnover incidents per periodAverage workforce size) × 100%

What is the validity of GMA for predicting training success?

0.74

What percentage of the employees who are caregivers of an older relative also have children under the age of 18?

75

Which of the following may motivate managers to improve the pay scale for their employees? (Choose all that apply.)

A desire to improve morale. A desire to attract high caliber employees.

Match the types of incentives for low-level employees in an organization (in the left column) with their descriptions (in the right column). Instructions

A lump-sum bonus - Employees receive an end-of-year bonus, based on employee or company performance, that does not build into base pay. A spot bonus - If an employee's performance has been exceptional, the employer may reward the worker with a one-time bonus of $50, $100, or $500 shortly after the noteworthy actions.

In the context of organizationwide incentives, match the elements of gain-sharing (in the left column) with their descriptions (in the right column). Instructions

A philosophy of cooperation - It refers to an organizational climate characterized by high levels of trust, two-way communication, participation, and harmonious industrial relations. An involvement system - It refers to the structure and process for improving organizational productivity. A financial bonus - It is determined by a calculation that measures the difference between expected and actual costs during a period of payment other than base pay.

Which of the following represent dimensions of leader assessment in the assessment-center method? (Check all that apply.)

Ability to innovate Management of change and complexity

Which of the following is an outcome that drug testing forecasts most accurately predicts?

Absenteeism

Identify the principles of Sysco Corporation's 5-STAR management model. (Check all that apply.)

Addressing employees' quality of life and including them by engaging them and leveraging diversity Strengthening frontline supervisors and rewarding performance Ensuring that leaders offer direction and support

Which of the following are true about the value of time in the United States? (Choose all that apply.)

Americans like to get down to business. Americans live by schedules and deadlines.

________ transform(s) HR logic and measures into rigorous, relevant insights.

Analytics

Match the terms associated with employee absenteeism (in the left column) with their descriptions (in the right column). Instructions

Analytics - Refers to formulas, such as those for absence rate, total pay, and supervisory time, and to comparisons to industry averages and adjustments for seasonality A measure - Focuses on specific numbers, for example, finding employee pay-and-benefit numbers and time sampling to determine the lost time associated with managing absenteeism problems

________ occur when formerly productive employees are allowed to slack off for several years yet still receive high pay.

Annuity problems

Why do firms generally establish employee stock-ownership plans (ESOPs)? (Check all that apply.)

As a means of tax-favored, company-financed transfer of ownership from a departing owner to a company's employees To attain a philosophical belief in employee ownership To borrow money in a relatively inexpensive manner

Identify the trends related to assessment methods used by employers to select new employees. (Check all that apply.)

Assessment must support brand identity and promises. Feedback about the hiring process and related assessments is becoming a critical part of the hiring process. Assessment must be engaging and job-related. Assessment must be accessible.

Which of the following are lessons learned regarding successful on-boarding programs? (Choose all that apply.)

Avoid information overload Day 1 is crucial

________________ rating methods focus on evaluating the impact of employee behaviors.

Behavior-oriented

___________ deficiencies cause the most issues for talented executives requiring the need for executive coaches.

Behavioral or style

Which of the following factors predict the quality of training outcomes? (Choose all that apply.)

Cognitive ability Level of motivation

_____________ are common job characteristics for which an organization is willing to pay, such as skill, effort, responsibility, and working conditions.

Compensable factors

Which of the following are alternatives to pay systems based on job evaluations? (Choose all that apply.)

Competency-based pay systems Market-based pay systems

____________ strategy refers to the decisions, processes, and choices that organizations make to position themselves for future success.

Competitive

Which of the following personality measures is the most generalizable across jobs?

Conscientiousness

__________________ error results when a rater compares several employees to one another rather than to an objective standard of performance.

Contrast

Which of the following describes the tendency among interviewers to evaluate a current candidate's interview performance relative to the interviews that immediately proceeded it?

Contrast effects

Match the characteristics shared by effective teams (in the left column) with their descriptions (in the right column). Instructions

Cooperation - Strong team orientation and the collective belief that the team can succeed Communication - Information protocol and clarity Cognition - Clarity in roles and team norms Coaching - Team leaders promoting and sharing ground rules Condition - Ready access for team members to resources and information

_____________ is a term referring to quantitative evidence of validity that is expressed as a value of -1 to +1.

Correlation coefficient

In the context of employment, orientation is important in overseas assignments, both before departure and after arrival. Match the key components of initial orientation (in the left column) with their elements (in the right column).

Cultural briefing - Traditions, history, government, economy, living conditions, clothing and housing requirements, health requirements, and visa applications Assignment briefing - Vacations, salary and allowances, tax consequences, and repatriation policy Relocation requirements - Shipping, packing, or storage; home sale or rental; and information about housing at the new place

_____ is the way that the values and actions of managers and employees create a unique business environment.

Culture

In the context of cross-cultural training, which of the following areas do managers need training in surviving, coping, and succeeding in different cultures? (Choose all that apply.)

Culture Day-to-day manners

____ is defined as the frustrations, conflict, anxiety, and feelings of alienation experienced by those who enter an unfamiliar culture.

Culture shock

Identify the true statements about the in-basket test as a form of assessment method used to select new employees. (Check all that apply.)

Decades of research on the in-basket test indicate that it validly forecasts subsequent job behavior and promotion. It generates documented output.

Match the types of knowledge that training can improve (in the left column) with their descriptions (in the right column).

Declarative knowledge - Knowing the meanings of terms and facts Procedural knowledge - Knowing how to perform skilled behavior Strategic knowledge - Knowing when to apply a specific skill or knowledge

________ analysis is helpful in determining the special needs of a particular group, such as older workers, women, or managers at different levels.

Demographic

_____________ is helpful in determining the special needs of a particular group, such as older workers.

Demographic analysis

According to a study by RainmakerThinking, which of the following are part of the five management basics? (Choose all that apply.)

Detailed evaluation of each person's work Clear feedback and rewards

Which of the following questions are considered when courts receive negligent-hiring claims? (Check all that apply.)

Did the nature of the job cause greater risk? Would the risk have been discovered through a thorough background check? Did the employer have a greater responsibility to conduct a thorough background investigation because of the nature of the job?

___________ is the term used for the practice of setting yourself apart from your competition.

Differentiation

____________ is the main influence on ratings.

Direct observation

Which of the following is a part of establishing successful goals and objectives? (Choose all that apply.)

Discuss and agree on plans to achieve Meet and agree on the major objectives

Which of the following is true about effective management practices?

Effective management practices drive employee engagement and satisfaction

____ assume a person is not completely new to a situation and has learned about some local brands and outlets.

Efficient-purchaser indexes

When success is defined in terms of completing an expatriate assignment and supervisory ratings of performance on the assignment, evidence indicates that three personality characteristics are related to ability to complete the assignment. Identify these personality characteristics. (Check all that apply.)

Emotional stability Agreeableness Extroversion

Identify a true statement about the impact of organizational culture on staffing decisions.

Employees whose values are consistent with their organization's values are more likely to be productive than employees whose values are inconsistent with the organization's values.

Which of the following is a factor that enhances transfer of training? (Choose all that apply.)

Ensuring what is learned in training is rewarded on the job Maximizing the similarity between the training situation and the job situation

Identify the philosophies that characterize the balance-sheet approach. (Choose all that apply.)

Equalization Protection

_____ may be appropriate during the early phases of international expansion, because firms at this stage are concerned with transplanting a part of the business that has worked in their home countries.

Ethnocentrism

______ is when an organization views their parent country's way of completing tasks as the best way.

Ethnocentrism

Which of the following guidelines need to be considered when seeking information about a candidate from references or in a background check, or when contacting individuals identified through professional networking sites like LinkedIn or Jobster? (Check all that apply.)

Evaluate the credibility of the source of the reference material as not everything available online is factual. Request job-related information only.

Which of the following refers to anyone working outside his or her home country with a planned return to said home country or a third country?

Expatriate

Which of the following laws established the first national minimum wage?

Fair Labor Standards Act

True or false: A low rate of employee turnover is always a good thing for companies.

False

True or false: It is required to consider the selection ratio in evaluating a predictor only when its validity is high.

False

True or false: Items that are more objective and verifiable are more likely to be faked.

False

True or false: Only a few organizations in the United States award merit pay and supplement it with performance bonuses.

False

True or false: Unionized employees may not bargain for incentive pay systems.

False

Which of the following is an advantage of using the assessment-center method?

Flexibility of form and content

In the context of assessment methods used by organizations to select new employees, identify the steps that can be taken to minimize test exposure and the motivation to cheat. (Check all that apply.)

Following unproctored testing with a proctored test Issuing warnings about the consequences of cheating

In the context of performance-feedback interviews with employees, match the types of feedback (in the left column) with their characteristics (in the right column).

Formal feedback - Occurs infrequently Informal feedback - Occurs spontaneously whenever discussion is required

______________ leadership involves ensuring that behaviors used to achieve business results are consistent with company values.

Full-spectrum

_________ are results-based programs that link pay to performance at the facility level and focus on savings opportunities.

Gain sharing plans

Which of the following is a class of organizationwide incentives that focuses on achieving savings in areas over which employees do have control—for example, reduced scrap or lower labor or utility costs?

Gain-sharing

Which of the following terms is broadly defined as the ability to learn?

General mental ability

______ is a strategy with an international perspective that emphasizes the unrestricted use of people of all nationalites.

Geocentrism

Which of the following are best practices when conducting effective performance feedback interviews?

Getting training in performance appraisal interviewing Encouraging participation

___________ theory is based on the idea that an individual's personal goals regulate his or her behavior.

Goal

_________ has a proven track record of success in improving employee performance in a variety of settings, demographics, and cultures.

Goal setting

____________________ error is a result of raters who assign their ratings on the basis of global impressions of those being rated.

Halo

Which of the following characterize(s) organizations at the embryonic stage? (Choose all that apply.)

High growth rates Basic product lines

____ is defined as the country in which the expatriate is working?

Host country

In the context of employee training, identify an issue that is examined at a micro level.

How should the delivery of training programs be structured?

Identify the research findings on recommendations that are used by employers to screen outside job applicants. (Check all that apply.)

If letters of recommendation are to be meaningful, they should contain information about the work experience of the writer. There is more agreement between recommendations written by the same person for two applicants than between two people writing recommendations for the same person. If letters of recommendation are to be meaningful, they should contain the degree of writer familiarity with the candidate.

Identify the disadvantages of the assessment-center method used by employers to select new employees. (Check all that apply.)

Inadequate feedback to participants Failure to evaluate the utility of the program in terms of dollar benefits relative to costs The tendency to rate only general exercise effectiveness rather than performance relative to individual behavioral dimensions Lack of control over the information generated during assessment

_____________ include sales commissions, bonuses, profit shares, and other one-time additions to pay.

Incentives

Which of the following describes the relationship between state, city, and county laws regarding criminal records and hiring?

Inconsistent

Having training embedded into the ________ will help ensure its effectiveness.

Increasing an individual's employability outside the company simultaneously increases his or her job security and desire to stay with the current employer.

Which of the following characteristics does the United States promote? (Choose all that apply.)

Independence Creativity

____ is defined as the extent to which members of a culture emphasize personal rather than group goals.

Individualism

Match the types of cultures (in the left column) with the corresponding descriptions related to giving performance feedback to employees (in the right column)

Individualistic cultures - The ability to conduct performance-appraisal interviews well and the ability to communicate bad news during performance-appraisal interviews are considered key skills for a successful manager. Collectivistic cultures - Discussing a person's performance openly with him or her is likely to clash head-on with the society's norm of harmony, and the subordinate may view it as an unacceptable loss of face.

Which of the following commonsense procedures should companies follow to avoid legal challenge?

Inform all employees and job applicants, in writing, of the company's policy regarding drug use.

In the context of employment, orientation is important in overseas assignments, both before departure and after arrival. Match the phases to orientation (in the left column) with their descriptions (in the right column).

Initial orientation - Its key components are cultural briefing, assignment briefing, and relocation requirements. Predeparture orientation - Its purpose is to make a more lasting impression on employees and their families and to remind them of material that may have been covered months earlier. Postarrival orientation - It usually takes place on three levels: orientation toward the environment, orientation toward the work unit and fellow employees, and orientation to the actual job.

Which of the following are recommendations on employment interviews based on reviews of the state of the art of interviewing research and practice? (Check all that apply.)

Interviewers should base questions on a job analysis. Interviewers must be given extensive training on interviewing. Interviewers must ask the same general questions of each candidate.

Which of the following are questions to ask when evaluating the impact of a training program? (Choose all that apply.)

Is the change due to training? Have trainees achieved a higher level of skill?

In an organizational context, which of the following is a disadvantage of team incentives?

It becomes difficult for workers to see their individual contributions to the output of the team.

Which of the following statements is true of informal feedback?

It depends on two-way accountability and interaction.

Identify a true statement about a typical company with an employee stock-ownership plan (ESOP).

It is a closely held, small-to-midsize firm.

Which of the following are true of the performance-management process? (Check all that apply.)

It is an organizational intervention. It is both a measurement process as well as an emotional process.

In the context of behavior-oriented rating methods of appraising employee performance, identify a true statement about the Likert method of summed ratings.

It presents a declarative statement followed by several response categories, such as "always," "very often," "fairly often," "occasionally," and "never."

Which of the following are advantages to the balance-sheet approach? (Choose all that apply.)

It preserves the purchasing power of expatriates in a cost-effective manner. It facilitates mobility among expatriates.

In the context of the three types of expatriate compensation plans, which of the following statements is true about the balance-sheet approach?

It primarily aims to ensure that expatriates neither gain nor lose financially compared with their home-country peers.

Which of the following are true of the United States-Mexico-Canada Agreement (USMCA)? (Check all that apply.)

It provides $600 million to address environmental problems in the region. It allows for "rapid response" panels to review if specific facilities violate workers' rights and to levy penalties on products made there.

Which of the following is a disadvantage of geocentrism?

It requires a great deal of centralized control over managers and their career patterns.

Identify the requirements for the ideal job in setting performance standards for production work, in terms of the ability to measure performance. (Check all that apply.)

It should produce a clear, measurable output. It should be highly repetitive.

Which of the following are characteristics of the assessment center-method? (Check all that apply.)

It uses multiple assessment techniques. It encourages creativity among research and engineering professionals.

_____________ methods provide a work-related and business-related logic to support decisions about pay.

Job-evaluation

Which of the following are "rules of thumb" in developing a pay structure? (Choose all that apply.)

Jobs that clearly differ in values should be in different pay grades. Jobs of the same general values should be clustered together.

Which of the following is a disadvantage of the assessment-center method used by employers to select new employees?

Lack of consideration of other information on candidates and blind acceptance of assessment data

For which of the following is feedback most essential? (Choose all that apply.)

Learning Motivation

Which of the following are included in the major changes in company philosophy today concerning pay and benefits? (Check all that apply.)

Less concern with pay position relative to competitors Increased willingness to reduce the size of the workforce

________ compensation localizes expatriates in the host-country salary program.

Local-plus

________ refers to the practice of paying expatriates on the same scale as local nationals in the country of assignment.

Localization

Match the types of expatriate compensation plans typically found when firms create an international division that becomes the home of all employees involved with operations outside the headquarters country (in the left column) with their descriptions (in the right column).

Localization - It refers to the practice of paying expatriates on the same scale as local nationals in the country of assignment. Local-plus compensation - It localizes expatriates in the host-country salary program and adds some allowances, such as assistance with housing. The balance-sheet approach - Its primary objective is to ensure that expatriates neither gain nor lose financially compared with their home-country peers.

Match the types of expatriate compensation plans typically found when firms create an international division that becomes the home of all employees involved with operations outside the headquarters country (in the left column) with the corresponding descriptions (in the right column)

Localization - It works well in the case of indefinite, permanent, or extremely long transfers to another country and when transferring an employee with very limited home-country experience. Local-plus compensation - It is typically used when employees are coming from lower-wage to higher-wage countries as well as for permanent transfers and localized expatriates. Balance sheet - It facilitates mobility among expatriate staff in the most cost-effective way possible.

Identify the downfalls of geocentrism. (Choose all that apply.)

Long implementation time High cost

_________ objectives focus on increasing market share and securing repeat business.

Long-term

If objective performance data is available, then _____ is the best strategy to use.

MBO

What is a key element to driving effective performance?

Measurement

Which of the following are perils of the amount of data available to organizations? (Check all that apply.)

Mistakes can be made between correlation and causation. Data scientists are necessary to provide meaning to all of the data.

______ is the simplest type of absolute rating system.

Narrative essay

_____ are local customs created from a culture's value system.

Norms of behavior

___________ orientations are being used by many companies to help orient new employees that may be located all over the world.

Online

____________ attempts to identify what an employee must do in order to perform competently in a position.

Operations analysis

_________ is being able to perform a task to the point where it becomes second nature.

Overlearning

___________________ standards translate job requirements into acceptable or unacceptable employee behavior.

Performance

___________ indicates a person's current and desired direction.

Performance management

Identify the circumstances under which open-pay systems in an organization tend to work best. (Check all that apply.)

Performance measures can be developed for all the significant aspects of a job. Performance and effort are related closely over a relatively short time span.

________ translate job requirements into levels of acceptable or unacceptable employee behavior.

Performance standards

______ are stock that vests sooner if the executive meets goals ahead of schedule.

Performance-accelerated shares

Which of the following selection methods is based on the assumption that the best predictor of future behavior is past behavior?

Personal-history data

Which of the following is a set of a person's characteristics that accounts for a consistent way they respond to situations?

Personality

In the context of training, which of the following help maximize trainees' identification with a behavior model? (Check all that apply.)

Portraying the behaviors to be modeled clearly and in detail Ranking the behaviors to be modeled in a sequence from least to most difficult

Identify the essential ingredients that make skill learning most effective. (Check all that apply.)

Practice Feedback Goal setting Behavior modeling

________ is the process of using data to influence key decision makers.

Process

______ plans pay out if a firm meets its profitability target.

Profit-sharing

________ teams are assembled for a specific task and are expected to disband once their task is complete.

Project

Which of the following factors is needed to successfully encourage performance?

Providing a sufficient number of rewards that employees really value

Which of the following are factors in making training material meaningful? (Choose all that apply.)

Providing trainees with an overview of the material Presenting the materials by using examples

Which of the following terms is defined as a commitment to offer employees worldwide something from each of four categories of benefits: core, required, recommended, and optional?

Qualitative parity

Which of the following are factors that affect training effectiveness? (Choose all that apply.)

Quality of the training being offered Individuals readiness for training

What term is defined as an effort to treat employees around the globe equitably from a total-cost perspective?

Quantitative parity

Match the aspects that are eliminated by using forced distribution as a behavior-oriented rating method of appraising employee performance (in the left column) with their descriptions (in the right column). Instructions

Rater leniency - Refers to clustering almost all employees at the top of the overall distribution of ratings Rater severity - Refers to clustering almost all employees at the bottom of the overall distribution of ratings Central tendency - Refers to clustering almost all employees in the middle of the overall distribution of ratings

Identify the error that results when a rater assigns his or her ratings on the basis of the employee's latest performance.

Recency error

Identify the forms of pay compression in an organizational context. (Check all that apply.)

Recruitment of new college graduates for management or professional jobs at salaries above those of current jobholders Hourly pay increases for unionized employees that exceed those of salaried and nonunion employees

turnover can benefit the organization when turnover costs are high, those leaving are more valuable than those who replace them, and there is uncertainty about quality replacement.

Reducing

Which of the following are characteristics of effective executive coaching? (Choose all that apply.)

Relationship-based One-on-one

____________ implies that there are clear links between the performance standards of a job and the organizational objectives.

Relevance

___________ stock refers to common stock that vests after a specified period of time.

Restricted

Which of the following is a condition experienced by an expatriate who has become accustomed to foreign ways and upon returning finds his or her home-country customs strange?

Reverse culture shock

Identify the steps that need to be taken to overcome the potential problems associated with 360-degree feedback. (Check all that apply.)

Seek different types of information about performance, and make raters accountable to upper-level review. Train all raters to learn the overall process as well as how to complete forms and avoid common rating errors. Link the feedback to other human resource (HR) systems, such as training and rewards, and take the time to assess their effectiveness.

___________ appraisals tend to be more lenient, less variable, more biased, and show less agreement with others.

Self

Which of the following are a part of Goleman's Emotional Competence Framework? (Choose all that apply.)

Self-management Self-awareness

_____ implies that a performance-appraisal system in an organization is capable of distinguishing effective from ineffective performers.

Sensitivity

Which of the following statements is not a supervisory activity that should be done before a performance feedback interview?

Set goals that you feel the employee should strive for.

Which of the following are guidelines for designing effective merit pay systems? (Choose all that apply.)

Set high standards for performance. Use a generous range of increases.

Which of the following is true of repatriation statistics?

Seventy-seven percent of repatriates are left with less disposable income when they return home.

Which of the following is an industry term for losses due to employee theft, shoplifting, vendor fraud, and administrative errors?

Shrinkage

_________ ranking requires a rater to order all employees from highest to lowest, from best to worst.

Simple

Match the types of ranking as a behavior-oriented rating method of appraising employee performance (in the left column) with their descriptions (in the right column).

Simple ranking - It requires only that a rater order all employees from highest to lowest, from "best" employee to "worst" employee. Alternation ranking - It requires that a rater initially list all employees on a sheet of paper, and the rater first chooses the best employee, then the worst employee, then the second best, then the second worst, and so forth from the list.

_____________ are considered special case situational-judgement tests.

Situational interviews

________ have been shown to make the prediction of job performance more accurate while showing less adverse impact based on ethnicity than general cognitive-ability tests.

Situational-judgment tests

Which of the following are measured by the Emotional Competence Inventory? (Choose all that apply.)

Social competence Personal competence

__________ occur when those who do not want to have their pay tied to their performance do not accept jobs at companies that offer them, or they leave when pay for performance is implemented.

Sorting effects

Match the major types of cognitive-ability tests used in business today to select new employees (in the left column) with their descriptions (in the right column). Instructions

Spatial relations ability - The ability to visualize the effects of manipulating or changing the position of objects Inductive reasoning - The ability to draw general conclusions on the basis of specific facts

_____________ are the most common raters that conduct performance appraisals in most organizations.

Supervisors

Match the types of performance-appraisal systems in organizations (in the left column) with their descriptions (in the right column). Instructions

Systems designed for administrative purposes - They demand performance information about differences between individuals. Systems designed to promote employee growth - They demand information about differences within individuals.

The presentation of text, graphics, video, audio, or animation in digitized form for the purpose of building job-relevant knowledge and skill is ________.

TDI

On which of the following areas do new hires need specific information to ensure a positive orientation experience? (Choose all that apply.)

Technical aspects of the job Company standards

Which of the following is the management model used by Sysco?

The 5- Star model

Match the areas of the world (in the left column) with the corresponding descriptions of pay adjustments and performance management in the employment context (in the right column).

The United States - Adjustments in individual pay levels are based, to a great extent, on how well workers do their jobs, as reflected in a performance review that is part of a broader performance-management process. Most areas of the Third World - Objective measures for rating employee or managerial performance are uncommon, and pay differentials that do not reflect characteristics such as age, religion, ethnic origin, and social class will not motivate workers.

Which of the following replaced the North American Free Trade Agreement in 2020?

The United States-Mexico-Canada Agreement

Which of the following is a critical element to performance facilitation?

The careful selection of employees

Which of the following elements are included in costing exit interviews?

The cost of the interviewer and terminating employee's time.

Which of the following will the EEOC review when determining whether a non-U.S. firm is under U.S. control? (Choose all that apply.)

The degree of centralized control in labor relations The extent of common management

On which of the following critical issues should the human resource strategy focus? (Choose all that apply.)

The external constraints and requirements. The short-term preparation for long-term needs. The implication of the firm's competitive strategy.

Which of the following are considerations when determining the right predictor to use when staffing? (Choose all that apply.)

The nature of the job The selection ratio

In the context of training employees, which of the following are the minimal conditions needed for effective learning to take place? (Check all that apply.)

The training method should illustrate clearly desired skills. The training method should motivate the trainee to improve his or her performance. The training method should let the trainee to participate actively.

Identify the true statements about a balance in pay relationships in an organization. (Check all that apply.)

There should be a balance in pay relationships between supervisors and their highest-paid subordinates. Ratios of 275 to 1, or greater, in terms of pay relationships between the highest- and lowest-paid employees are usually considered out of balance.

Which of the following are true of managers who have a local perspective? (Check all that apply.)

They believe that their own culture is inherently superior. They fail to appreciate cultural differences. They view and measure cultures that are foreign in terms of their own culture.

Which of the following is true about structuring organizations around teams?

They do not necessarily outperform organizations who are not structured around teams.

In an organizational context, identify the advantages of team incentives. (Check all that apply.)

They encourage cooperation among workers. They make possible rewarding workers who provide essential services to line workers, yet who are paid only their regular base pay.

Which of the following are purposes of performance-management systems? (Check all that apply.)

They help diagnose performance problems. They give legal justification for employment decisions.

Companies do which of the following when compensation is viewed from a strategic perspective? (Choose all that apply.)

They recognize that compensation is a pivotal control. They make the pay system an integral part of strategy formulation.

Identify the conditions under which reducing employee turnover can have the largest effects on organizational success. (Check all that apply.)

Those employees who are leaving are much more valuable than their replacements. Turnover costs are high, and those costs can be saved by reducing turnover.

What is the purpose of the assessment phase of training?

To define what it is the employee should learn in relation to the desired job behaviors

Which of the following is a reason to periodically review the orientation program?

To determine if it's meeting its objectives

What is the purpose of measuring employee turnover?

To improve managerial decision making.

Which of the following are characteristics of the most effective training programs? (Choose all that apply.)

Top management is committed Training is tied to business strategy

__________ is an important aspect of HR strategy.

Training

consists of planned programs designed to improve performance at the individual, group, and/or organizational levels.

Training

Which of the following are true of the emerging training trends? (Check all that apply.)

Training has become an important aspect of an employer's brand as employer brands play a critical role in recruiting as well as retaining talent. The most important feature young adults look for in a new job is opportunity for continuous learning.

____ involves unions in more than one country negotiating jointly with the same company.

Transnational collective bargaining

_____ use geo-diversity to a great advantage.

Transnational corporations

Among employers, the most prevalent reasons for using personality tests are their contribution to improving employee fit and to reducing turnover.

True

True or false: A traditional belief among testing experts is that validity is situation specific.

True

True or false: Concern for quality and continuity of customer or client service is often one of the concerns raised about whether flexibility can work in a customer-focused organization.

True

True or false: Employee attitudes are integral components of Sysco Corporation's 5-STAR management model because, as a set, those attitudes reflect employee satisfaction-engagement, a key component of the value-profit chain.

True

True or false: Evidence indicates that as the complexity of work increases, organizations use more selection methods and use selection methods that capture a job applicant's capability to do the work.

True

True or false: Financial counseling for repatriates has the psychological advantage of demonstrating to repatriates that their company is willing to help with the financial problems that they may encounter in uprooting their families once again to bring them home.

True

True or false: For an incentive pay system to be effective, there should be provisions to train supervisors in the mechanics of performance appraisal and in the art of providing feedback to subordinates.

True

True or false: If an employee takes charge of her own employability by keeping her skills updated and varied, so that she can work for anyone, she also builds more security with her current employer.

True

True or false: In the context of behavior-oriented rating methods of appraising employee performance, each category presented by the Likert method of summed ratings is weighted.

True

True or false: Many incentive systems are improperly designed, and, therefore, do not work.

True

True or false: One of the approaches used by nonstandard workers to demonstrate competence—and therefore job readiness and greater marketability of one's skills—is to accumulate stackable credentials.

True

True or false: The baseline of individual incentive plans in an organization should be high enough that employees are not given extra rewards for what is really just a normal day's work.

True

True or false: The definition of relevant labor markets should consider geographical boundaries and product-market competitors.

True

True or false: The fully loaded costs of turnover include separation, replacement, lost leads and contacts, decreased productivity during training, and decreased productivity of those providing training.

True

True or false: To be most useful, executives of an organization must be able to see the implications of workforce analytics for their own decisions or actions.

True

True or false: To overcome the potential problems associated with 360-degree feedback in an organization, decision makers need to be aware of raters' personal biases and try to control their effects.

True

True or false: Unless a selection procedure measure is reliable, it cannot be valid.

True

True or false: When using paired comparisons as a behavior-oriented rating method to appraise employee performance, each employee is compared with every other employee, usually in terms of an overall category such as present value to the organization.

True

Which of the following are conditions under which increasing employee turnover tends to have the largest effects on organizational success? (Check all that apply.)

Turnover costs are low and reducing turnover helps save little. The employees leaving are much less valuable than their replacements.

____ is the extent to which members of a culture feel threatened by ambiguous situations and thus emphasize ritual behavior, rules, and stability.

Uncertainty avoidance

Which of the following are problems that global corporations present to unions? (Choose all that apply.)

Union expansion typically cannot follow the expansion of a company across national boundaries Nature of foreign investment has changed

Which of the following allows for the use of a database to establish definite validity for the average validity of most predictors?

Validity generalization

Which of the following are examples of work-sample tests? (Choose all that apply.)

Verbal-skill tests Motor-skill tests

In the context of examining the training enterprise as a whole, which of the following training issues is examined at a macro level?

What is the economic impact of training?

In the context of the assessment methods used in selection, the most common method of selecting managers, or executives, in an organization is

a performance/potential review process by higher-level executives and the board of directors.

As a behavior-oriented rating method of appraising employee performance, forced distribution is used under the assumption that _____.

a relatively small portion of employees is truly outstanding, a relatively small portion is unsatisfactory, and everybody else falls in between

Personality and ________ are difficult for the organization to influence through policies and practices

ability to learn

Any failure of an employee to report for or to remain at work as scheduled, regardless of reason is ________.

absenteeism

When determining the impact of absenteeism, which of the following is an important distinction to make when calculating impact?

absenteeism that is unscheduled

Lack of _____________ is the main barrier keeping leaders from focusing adequate time and attention to performance management.

accountability

If pay systems are to accomplish the objectives set for them, ultimately they must be perceived as ________.

adequate and equitable

In the context of pay planning and administration, which of the following is a solution to the problem of pay compression?

adjusting salary ranges and structures to keep them current with market conditions

In an organizational context, employee turnover occurs when

an employee leaves the organization permanently

Once a pay structure is in place, the determination of ___ becomes a more systematic, orderly procedure

an individual's pay

Orientation programs should be evaluated ___ to determine if they meet their objectives.

annually

is a process that evaluates a candidate's potential for management based on three sources: (1) multiple assessment techniques, such as tests of cognitive abilities, situational tests, and interest inventories; (2) standardized methods of making inferences from such techniques because assessors are trained to distinguish between effective and ineffective behaviors by the candidates; and (3) pooled judgments from multiple assessors to rate each candidate's behavior.

assessment center method

Using training materials that are rich in __________ helps them become significantly more meaningful.

associations

Which of the following is an internal state that focuses on particular aspects of or objects in the environment?

attitude

One of the objectives of organizational reward systems is _________, which refers to the relative size of pay differentials among different segments of the workforce.

balance

Jobs selected for a survey as part of the definition of relevant labor markets are generally characterized by stable tasks and stable job specifications. These jobs are known as ______ ______, or key jobs.

benchmark

In situational-judgement tests, applicants are asked to choose ________ among available choices.

best and worst options

is the collection and analysis of the digital history created when people shop or surf the Internet, but it also includes the tests and measures of aptitudes, behaviors, and competencies that employers compile about applicants and employees.

big data

It is _____ to hire competent host-country nationals than to send your own executives overseas.

cheaper

Common job characteristics that an organization is willing to pay for, such as skill, effort, responsibility, and working conditions, are called ________.

compensable factors

Transfer of training refers to the extent that ______ learned in training can be applied to the job.

competencies

Under _______ pay systems, workers are paid on the basis of skill or depth of knowledge.

competency-based

Failure of organizations to address ________ may cause long-serving employees to rethink their commitment to a company they think does not value or reward loyalty.

compression issues

In the employment context, _____ ______ are a tendency among interviewers to evaluate a current candidate's interview performance relative to those that immediately preceded it.

contrast effects

Management by objective is a measure of an employee's _________________.

contribution to the success of the organization

In the context of cultural understanding, a ____ is a perspective that is comprised of sensitivity to cultural differences, respect for distinctive practices of others, and allowance for such factors in communicating with representatives of different cultural groups.

cosmopolitan perspective

refers to formal programs designed to prepare persons of one culture to interact effectively in another culture or to interact more effectively with persons from different cultures.

cross cultural

Initial orientation for expatriates includes ________.

cultural briefing

According to the text, which of the following is the key priority of the most admired companies as compared with average companies?

customer focus

Which of the following is included in the cost savings associated with improvements in employee satisfaction? (Choose all that apply.)

customer loyalty retention

In order for performance management to be successful, it requires ________ attention.

daily

To choose the training method for employees that best fits a specific situation, as the first step, employers should _____.

define carefully what they wish to teach

The broad process of performance management requires that you do which things well ________.

define performance facilitate performance encourage performance Answer: All of the above

Which of the following is a flexible spending plan that provides a tax-free vehicle for employees to pay for certain dependent care expenses?

dependent-care assistance plan

Ignorance of local customs and communications protocol is ____ while dealing with international businesses.

disrespectful

______ is the core element of any change process.

education

Performance management systems provide legal and formal organizational justification for ________.

employment decisions

In the context of the process of performance management, performance ____________ requires providing rewards in a timely fashion while ensuring fairness in the process.

encouragement

Research indicates that there are important similarities in reward-allocation practices followed by organizations across cultures. The most universal of these seems to be the _______ ________, according to which rewards are distributed to group members based on their contributions.

equity norm

A strategy that may be appropriate during the early phases of international expansion is known as ________.

ethnocentrism

The _________ phase should present very few problems if the training and development phase was done competently.

evaluation

Sarbanes-Oxley requires that ______________.

executives cannot retain bonuses or profits from selling company stock if they mislead the public

Which of the following elements are included in separation costs (Choose all that apply)?

exit interview separation pay administrative functions related to termination

In the context of organizational reward systems, fairness in the wages paid by an organization, in terms of competitive market rates outside the organization, is known as ________.

external equity

In order to be most effective, learning _____ should include goal setting, meaningfulness of material, practice, and feedback.

facts

In the context of the classification of cultures based on the strength of social norms, tight societies _____.

focus on self-regulation and social order

If the laws of a particular country prohibit the hiring of women for certain jobs, a U.S. company operating within that country must _______.

follow that country's rules

To avoid surprises in the performance review process, assessments should be done more ___________.

frequently

Under the Americans with Disabilities Act, employers cannot ask ___________ on an application?

general questions about disabilities

The recruitment strategy of seeking the best person for the job regardless of nationality is called ________.

geocentrism

Which theory is founded on the premise that an individual's intentions regulate his or her behavior?

goal theory

In the context of the benefits included in an international compensation package, ________ is usually a percentage of base pay provided as compensation for living in an area with climactic extremes, political instability, or poor living conditions.

hardship pay

Organizations in the ________ stage are concerned with fighting for market share and building excellence.

high-growth

Which of the following is included in the monetary payoffs for companies that achieve employee satisfaction?

higher customer loyalty

Which of the following are disadvantages of not offering work-life programs? (Choose all that apply.)

higher employee burnout heightened employee stress

In the employment context, the ______ ______ ______ is a situational test designed to simulate important aspects of a position, and it assesses an individual's ability to work independently.

in basket test

Open-pay systems tend to work best when

individual or team performance can be measured objectively.

Unions tend to oppose _______ because they pit worker against worker and can create unfavourable intergroup conflict.

individual piece-rate systems

Which of the following is a multidimensional attitude; make up of attitudes toward pay, promotion, coworkers, supervision, and the work itself?

job satisfaction

Just as organizations choose people, people choose _______ to suit their personalities and career objectives.

jobs and organizations

Which of the following are typical work-life programs that employees believe have financial payoffs for the organization in the long run (choose all that apply)?

leave options flexible work conditions child and dependent benefits

In the context of talent analytics, ________ is defined as a diagram that links investments in an HR program to financial and nonfinancial outcomes that decision makers care about.

logic diagram

To maximize a trainee's identification with a behavior model, trainers should _____.

make sure that the trainee observes many repetitions of the behavior being modeled

Scorecards, summits, dashboards, data mines, data warehouses, and audits are examples of the ________ component of the LAMP model.

measures

Identify the components of the LAMP model (choose all that apply)?

measures logic analytics

At least once a year, review the orientation program to determine if it is ________ and to identify future improvements.

meeting its objectives

At the ___ level, one can examine the types of training that yield positive outcomes for trainees and organizations.

micro

At the ________ level, we may choose to examine issues such as what types of training yield positive outcomes for organizations and trainees (i.e., what works).

micro

In the context of repatriation, some firms have replaced the monthly foreign-service premium with a one-time ______ ______ (for example, 3 months' pay) for each move—overseas, back home, or to another overseas assignment.

mobility premium

Employers can be held liable for ______ ________ if they fail to check closely enough on a prospective employee who then commits a crime in the course of performing his or her job duties.

negligent hiring

is a series of events (including orientation) that helps new employees understand how to be successful in their day-to-day job and how their work contributes to the overall business.

on boarding

Which of the following is a series of events that helps new employees understand how to be successful in their day-to-day job and how their work contributes to the overall business?

on-boarding

Traditionally, formal appraisals are done ____________.

once per year

The extent to which an individual is creative, curious, has broad interests, and is positively related to cross-cultural adjustment is called _____.

openness

Familiarization with and adaptation to a situation or an environment is

orientation

The worst mistake a company can make is to ignore a new employee after

orientation

When evaluating a training program, _____________ must be systematically documented to ensure a proper evaluation of training.

outcomes

Team incentives provide an opportunity for each team member to receive a bonus based on the

output of the team as a whole.

Supervisors often use information from _______ sources in making their own judgments about performance.

outside

HR management should be integrated into the _____ of the organization.

overall strategy

Which two of the following are types of integrity tests? (Choose all that apply.)

overt personality-based measures

When using ________, each employee is compared with every other employee, usually in terms of an overall category such as "technical/functional expertise."

paired comparisons

occurs when the difference in pay between newly hired or less qualified employees and more experienced ones in an organization is small.

pay compression

In the context of pay openness, ______ _______ refers to paying men and women the same when they perform the same or similar job duties, while accounting for other factors, such as experience, job performance, pay grade, location, and tenure with the employer.

pay equity

sometimes known as HR, talent, or workforce analytics, is a set of quantitative approaches that answer two simple questions: (1) What do people need to know about their organization and workforce to run the company more effectively? (2) How do people turn that knowledge into action?

people analytics

In an effort to reduce the legal liability, supervisors are encouraged to focus on a person's _______, not personality

performance

An administrative exercise that is typically done once a year to identify and discuss job-relevant strengths and weaknesses of individuals or work teams is ________.

performance appraisal

Defining performance requires all of the following except ________.

performance facilitation

This can be thought of as a kind of compass, one that indicates a person's actual direction as well as a person's desired direction.

performance management

All incentive systems depend on ______ ______, which are standards that provide a relatively objective definition of the job. They give employees targets to shoot for, and they make it easier for supervisors to assign work equitably.

performance standards

Managers' ___________ impact pay in addition to how much an employer can afford to pay its employees.

philosophy and attitudes

According to Geert Hofstede, _______ _______ refers to the extent that members of an organization accept inequality and whether they perceive much distance between those with power and those with little power.

power distance

_________ is the active use and application of training content.

practice

Because practical considerations make job tryouts for all candidates infeasible, it is necessary to _____ the relative level of job performance of each candidate on the basis of available information.

predict

The LAMP model includes all of the following except ________.

probability

Every year, performance standards are ____.

raised

Which of the following are considerations in the financial effects of work-life programs?

range, scope, cost, and quality

Evidence indicates that ______ are not strongly related to results.

ratings

In the context of the benefits included in an international compensation package, ________ refer to those benefits that are available wherever cost considerations permit.

recommended benefits

According to the text, a major cost associated with employee turnover is probably

reduced productivity during the learning period.

Competitive Strategy

refers to the decisions, processes and choices that organizations make to position themselves for success.

Organizations in the high-growth stage focus on

refining and extending product lines.

The rating format used isn't as important as its _________.

relevance

Unlike formal feedback, informal feedback _____.

relies on two-way interaction and accountability

Which of the following are included in the three broad costs of employee turnover (choose all that apply)?

replacement costs training costs separation costs

Giving employees more ________________ for their own orientation helps ensure its success.

responsibility

The elimination of ___________ is essential to successfully maximizing performance.

roadblocks

Which of the following is not an element of attitudes?

satisfaction

In the context of the benefits of training, leadership training has a positive effect on the _____, the belief that one can accomplish a task successfully, of followers.

self-efficacy

Employers are likely to achieve non-biased hiring decisions if they concentrate on __________.

shaping interviewer behavior

Work sample tests are also referred to as ________ tests.

situation

are socially agreed-upon standards of behavior that form the building blocks of social order.

social norms

Meaningful differences in merit pay in companies produce a(n) _______ ________; that is, those who do not want to have their pay tied to their performance do not accept jobs at such companies, or else they leave when pay-for-performance is implemented.

sorting effect

The level of feedback ___________ should vary depending on the desired outcome.

specificity

There should be a fit between the intended ______ of an enterprise and the characteristics of the people who are expected to implement it.

strategy

Which of the following are included as key outcomes of flexible work arrangements?

talent management, and human capital outcomes

is a group of individuals who are working together, with shared responsibility, toward a common goal.

team

All of the following employment laws may apply to U.S. citizens working abroad except

the Equal Pay Act.

Which act requires third-party investigators to secure an applicant's written consent prior to doing a background check?T

the Fair Credit Reporting Act

Which of the following acts established the first national minimum wage?

the Fair Labor Standards Act

Which act states that executives cannot retain bonuses or profits from selling company stock if they mislead the public about the financial health of the company?

the Sarbanes-Oxley Act

Employee stock-ownership plan satisfaction tends to be highest in companies where

the company makes relatively large annual contributions to the plan.

Which of the following defines reliability?

the consistency or stability of a measurement procedure

What is the crucial issue in analyzing turnover?

the performance and replaceability of employees who leave versus those who stay, and the criticality of their skills

Which of the following is a major responsibility of the managers who are committed to manage and facilitate maximum performance in an organization?

to eliminate roadblocks to successful performance

What is the purpose of the process component of the LAMP model?

to make the insights gained as a result of costing employee absenteeism actionable

Most employee ___________ happens in the first few months on the job.

turnover

The degree to which evidence supports inferences that are drawn from scores or ratings on a selection procedure is ________.

validity

Which of the following represents the degree to which evidence supports inferences drawn from scores or ratings on a selection procedure?

validity

At lower levels, _________ systems almost guarantee cost control.

variable pay

In the United States and globally, about 80 percent of large- and medium-sized companies now offer some kind of _____, such as profit-sharing and bonus awards.

variable pay

Which of the following includes any employer sponsored benefit or working condition that helps an employee manage work and non-work responsibilities?

work-life programs