Human Relations Test 3 Vocab
groupthink
problem of overconforming
passive-aggressive behavior
type of defensiveness that involves expression of an underated rage
creating a distraction
type of defensiveness that involves introducing a point or fact that is irrelevant to the issue at hand; Also called using a "red herring."
EI (emotional intelligence)
A much better predictor of success in nearly every area of life, not always including academic success
Employees from enjoying open, honest relationships with others
What does game playing prevent?
leadership
the ability to influence people towards the attainment of goals of an organization
self awareness
the ability to understand the way one is "coming off" to other people
intensity
the degree to which you show serious concentration or emotion; another dimension of nonverbal communication
naturalist intelligence
A person high in this intelligence has an understanding of nature and natural processes. People who are happiest outdoors and have a natural understanding of the natural world have this strength. Such knowledge can raise the level of an organization's creative output.
Blemish
A trivia game where the pay-off to a player is a temporary boost to his or her ego.
low-context culture
A written agreement, such as a contract, that can be taken at face value
conformity
Acting in coordination and agreement with one's group
task activity
Assignment of tasks to get a job done
networking power
Attained by gaining contacts and knowing the right people; not what you know but who you know
charismatic power
Based on the attractiveness a person has to others
expert power
Comes from a person's knowledge or skill in areas that are critical to the success of the firm
relevance timing
Communication should fit the other topics being discussed
interpersonal intelligence; (people holding powers of leadership; respected by others)
Deals with one's ability to understand and deal with the world of people. Essential skill in all aspects of life, particularly in business; EXAMPLE?
coercive power
Depends on the threat of possible punishment
emotional timing
Emotional readiness of the listener to hear a message
work team
Employees who function as a unit and achieve group goals
informal group
Formed around common interests, habits, and personality traits
rumor mill
Gossip network that produces mostly false information
formal group
Governed by the formal structure of an organization
Crossed transactions
Happens when the first speaker receives an unexpected response; breaks off communication and only way to restore is to start over again
culture stories
Illustrate the values of people who make an organization work
math and logic intelligence
Individuals who enjoy puzzles of logic or brain teasers are strong in this type of intelligence. Most of the standardized intelligence tests measure math and logic ability levels (scientists and mathematicians)
situational timing
Listener's situation when a message is received
intrapersonal intelligence
Means knowledge of oneself. A person with this intelligence is introspective; They know their strengths, weaknesses, desires, and fears—and can act on that knowledge realistical
vertical communication
Messages are communicated according to an organization's chain of command by flowing both upward and downward
horizontal communication
Messages are communicated between the speaker and his/her equals in a formal organization
organizational/corporate culture
Network of shared values in an organization which set a pattern for its activities, opinions, and actions
grapevines
Network within an organization that communicates incomplete, but somewhat accurate information
Now I've Got You
One person tries to trap the other in a mistake, a lie, or some other type of negative situation.
organizational communication
Oral and written communication within an organization
language intelligence
People who have verbal intelligence, love language, and are fascinated by its meanings, expressions, and rhythms (writers, poets, etc.)
Harried/Harried Executive
Played by someone who uses being "too busy" as an excuse to not interact with others.
new corporate culture
Qualities that an organizational or corporate culture should have
status
Rank held by an individual within a group
hidden agendas
Secret wishes, hopes, desires, and assumptions that individuals don't want to share with the group
high-context culture
Social context surrounding a written document is more important than the document itself
organizational climate
The emotional weather within an organization that reflects the norms and attitudes of the organization's culture.
Wooden Leg
The focus is on excuses. Also known as "My Excuses Are Better Than Yours."
"Why don't you.. yes, but"
The person reassures both her- or himself and the other individual that "Nobody's going to tell me what to do."
group process
The way group members deal with one another while working on a task
proxemics
This is the distance of physical space that you maintain between other people and yourself.
Ulterior transaction
Transactions that take place on two levels at the same time, one open and one hidden; happen when people say one thing but mean another; Nonverbal signals are especially important to decipher the true message
group
Two or more people who interact with other members on either an individual or network basis, and share common goals
reward power
User's ability to control or influence others with something of value to them
gather facts and draw conclusions; you wouldn't survive
What 2 things does adult ego allow to do? What would happen without this?
at least one insincere statement per game; payoff of some kind to one of the players
What are 2 common characteristics of games?
carefulness and self-control
What are 2 important characteristics of adult ego?
Used to explain important facts about human behavior; cultural, family, religious, gender
What are scripts used for and what are the 4 categories of them?
trust and goals
What are the 2 components of every team?
personal competence and social competence
What are the 2 types of emotional competence?
adult, sympathetic parent, natural child
What are the 3 constructive ego states?
self-awareness, social awareness, self-management, and relationship management
What are the 4 clusters of EI?
commands (negative commands given in childhood), countercommands (contradict commands), permission scripts (soften the impact of commands/countercommands), mythical hero scripts
What are the 4 concepts scripts will fit into?
Formalizing
What is the last stage of the group development/decision-making process?
Verbal communication
What kind of communication is written communication?
complementary transactions
When the message sent to the other person gets a response that is close to the expected one; will not be surprised unless you're unaware of the message you're sending
Allesandra
Who believed active listening should be taught in school to improve people's ability to listen?
Albert Mehrabian
Who believed clarifying messages was a form of nonverbal communication?
Howard Gardner
Who proposed the eight intelligences?
filtering
a method listeners use to hear only what they want to hear, which may result in failing to receive messages correctly
context
a point of reference (or a place from which to begin) when communicating
social awareness
a set of skills that allows a person to understand the politics of the workplace
transactional analysis (TA)
a way of understanding the give and take of human relations; based on the idea that people's tactics with each other are much like a game (even though they are unconscious)
power
ability of one person to influence another
personal competence
ability to be self-aware, motivated, and self-regulated
emotional intelligence
ability to see and control your own emotions and to understand the emotional states of other people
movement intelligence
ability to use body or body parts to solve problems is a type of intelligence; also known as kinesthetic intelligence (athletes and dancers)
Free-rein leaders
act as representatives for the group members and allow them to plan, control, and complete their tasks as they wish
psychological contract
agreements that are not written or spoken, but are understood between people.
game
an encounter between two people that produces a payoff for the one who starts the game, at the expense of the other player; cause wasted time, lower morale, decreased output
transaction
any exchange of words between two people; main element of transactional analysis
emotional competence
application of emotional intelligence in the workplace; results in outstanding performance at work
rational mind
awareness of reality, which allows you to ponder and reflect
sympathetic parent
caring, nurturing parent figure; supportive and caring toward another person
first-degree games
categories of games that are usually quite harmless
third-degree games
categories of games that can result in physical injury
second-degree games
categories of games that flirt with being harmful and often cause danger
little professor
child ego: ego state of intuition, creativity, and manipulation
adapted child
child ego: has adapted to a parent figure and to the reality that life doesn't always give people what they want. Modifies behavior under parental influence
natural child
child ego: represents all the happiness, imagination, openness, and warmth of childhood.
coordinating
conflict stage of group development
consultative leaders
delegate authority and confer with others in making decisions; accept full responsibility for the decision
parent ego
ego state that allows the individual to do well as a parent; supplies automatic responses without consulting adult ego state
adult ego state
ego state that involves rational, unemotional, and careful thinking
child ego
ego state that represents child-like behavior in 3 stages (natural child, adapted child, little professor)
eight intelligences
eight separate areas in which people put their perceptiveness and abilities to work
social competence
empathy for others combined with sensitivity and effective social skills
relationship management
enables an individual to communicate effectively and to build meaningful interpersonal relationship both with individuals and with groups
autocratic leaders
followers have little or no freedom to disagree or disobey
emblems
gestures that are used in a specific manner because they have a specific meaning, usually one understood by both send and receiver; the peace sign is an ex.
displays
gestures that are used like nonverbal punctuation marks, such as pounding your fist on the table
illustrators
gestures that are used to clarify a point, such as pointing when giving directions
regulators
gestures that are used to control the flow of communication; eye contact is a common type
communication
giving and receiving of ideas, feelings, and info among people
spatial reasoning intelligence
has a knack for seeing how elements fit together in space. It is physical and mechanical, and less tied to ideas and concepts (architects and sculptors)
music intelligence
have a relationship with sounds. If you can play, write, or read music with ease and enjoyment, you have this strength (musician or musical group)
aggressiveness
hurting others and putting them on the defensive
script
in relationship transactions, a psychological script like a movie or theater script, with characters, dialogue, and so on, that most people heard as children; used in transactional analysis
participative leaders
invite subordinates to share the power and place equal emphasis on company needs and group morale
office politics
larger game that involves combinations of other games
selective listening
listener deliberately choosing what they want to hear
active listening
listening with greater concentration, less tolerance for distractions, and more feedback to the speaker
miscommunication
making false assumptions about what is being communicated
third-move transaction
occurs when a transaction has occurred but communication is still not complete; one who speaks last determines how the transaction works out
critical parent
parent figure; most mature humans remember from their lives, who criticized them and was always there to remind them when they were wrong
Warren Bennis
person who believed that good managers do things right, managers go through the motions; effective leaders do the right things and have the real power in an organization
ad hoc task force
planning committee in a workplace; formal group
legitimate power
power that is based on the position a person holds in an organization
emotional mind
powerful, impulsive, sometimes illogical awareness; an ability to perceive emotions
intelligence
reasoning ability, as measured by standardized tests
norms
standards of behavior
assertiveness
standing up for your rights without threatening the self-esteem of the other person
self management
the ability to hold oneself and not overreact when something is bothersome
distancing
the distance of physical space that you maintain between other people and yourself
integrity
the extent to which managers or others are truly willing to put the shared values and expectations of a culture into action
defensiveness
the inappropriate reaction to another' s behavior as though it were an attack
unconscious mind
the place where humans store many otherwise forgotten memories, feelings, frustrations, and ideas
unconscious communication
things you are communicating that you do not know you are communicating (rolling eyes without noticing)
conscious communication
things you are communicating that you know you are communicating (verbal; "How is your day?")
IQ (intelligence quotient)
traditional measurement of intelligence
counterattack
type of defensiveness that involves responding with an attack when felt under attack
pointless explanations
type of defensiveness that stems from a belief that the other person has been on the attack only because that person "doesn't understand."
information overload
type of listening that happens when a listener is overwhelmed with incoming information and has to decide which information will be processed and remembered
prejudice
unwillingness to listen to members of groups the listener believes are inferior, such as other ethnic groups, women, or more subtle forms
team building
use of groups and committees within an organization
authority
vested power to influence or command within an organization
nonverbals
ways of communicating without speaking, such as gestures, body language, and facial expressions
red flag words
words that bring an immediate emotional response (usually negative) from the listener, generally because of strong beliefs on the subject