Human Relations Test 3 Vocab

groupthink

problem of overconforming

passive-aggressive behavior

type of defensiveness that involves expression of an underated rage

creating a distraction

type of defensiveness that involves introducing a point or fact that is irrelevant to the issue at hand; Also called using a "red herring."

EI (emotional intelligence)

A much better predictor of success in nearly every area of life, not always including academic success

Employees from enjoying open, honest relationships with others

What does game playing prevent?

leadership

the ability to influence people towards the attainment of goals of an organization

self awareness

the ability to understand the way one is "coming off" to other people

intensity

the degree to which you show serious concentration or emotion; another dimension of nonverbal communication

naturalist intelligence

A person high in this intelligence has an understanding of nature and natural processes. People who are happiest outdoors and have a natural understanding of the natural world have this strength. Such knowledge can raise the level of an organization's creative output.

Blemish

A trivia game where the pay-off to a player is a temporary boost to his or her ego.

low-context culture

A written agreement, such as a contract, that can be taken at face value

conformity

Acting in coordination and agreement with one's group

task activity

Assignment of tasks to get a job done

networking power

Attained by gaining contacts and knowing the right people; not what you know but who you know

charismatic power

Based on the attractiveness a person has to others

expert power

Comes from a person's knowledge or skill in areas that are critical to the success of the firm

relevance timing

Communication should fit the other topics being discussed

interpersonal intelligence; (people holding powers of leadership; respected by others)

Deals with one's ability to understand and deal with the world of people. Essential skill in all aspects of life, particularly in business; EXAMPLE?

coercive power

Depends on the threat of possible punishment

emotional timing

Emotional readiness of the listener to hear a message

work team

Employees who function as a unit and achieve group goals

informal group

Formed around common interests, habits, and personality traits

rumor mill

Gossip network that produces mostly false information

formal group

Governed by the formal structure of an organization

Crossed transactions

Happens when the first speaker receives an unexpected response; breaks off communication and only way to restore is to start over again

culture stories

Illustrate the values of people who make an organization work

math and logic intelligence

Individuals who enjoy puzzles of logic or brain teasers are strong in this type of intelligence. Most of the standardized intelligence tests measure math and logic ability levels (scientists and mathematicians)

situational timing

Listener's situation when a message is received

intrapersonal intelligence

Means knowledge of oneself. A person with this intelligence is introspective; They know their strengths, weaknesses, desires, and fears—and can act on that knowledge realistical

vertical communication

Messages are communicated according to an organization's chain of command by flowing both upward and downward

horizontal communication

Messages are communicated between the speaker and his/her equals in a formal organization

organizational/corporate culture

Network of shared values in an organization which set a pattern for its activities, opinions, and actions

grapevines

Network within an organization that communicates incomplete, but somewhat accurate information

Now I've Got You

One person tries to trap the other in a mistake, a lie, or some other type of negative situation.

organizational communication

Oral and written communication within an organization

language intelligence

People who have verbal intelligence, love language, and are fascinated by its meanings, expressions, and rhythms (writers, poets, etc.)

Harried/Harried Executive

Played by someone who uses being "too busy" as an excuse to not interact with others.

new corporate culture

Qualities that an organizational or corporate culture should have

status

Rank held by an individual within a group

hidden agendas

Secret wishes, hopes, desires, and assumptions that individuals don't want to share with the group

high-context culture

Social context surrounding a written document is more important than the document itself

organizational climate

The emotional weather within an organization that reflects the norms and attitudes of the organization's culture.

Wooden Leg

The focus is on excuses. Also known as "My Excuses Are Better Than Yours."

"Why don't you.. yes, but"

The person reassures both her- or himself and the other individual that "Nobody's going to tell me what to do."

group process

The way group members deal with one another while working on a task

proxemics

This is the distance of physical space that you maintain between other people and yourself.

Ulterior transaction

Transactions that take place on two levels at the same time, one open and one hidden; happen when people say one thing but mean another; Nonverbal signals are especially important to decipher the true message

group

Two or more people who interact with other members on either an individual or network basis, and share common goals

reward power

User's ability to control or influence others with something of value to them

gather facts and draw conclusions; you wouldn't survive

What 2 things does adult ego allow to do? What would happen without this?

at least one insincere statement per game; payoff of some kind to one of the players

What are 2 common characteristics of games?

carefulness and self-control

What are 2 important characteristics of adult ego?

Used to explain important facts about human behavior; cultural, family, religious, gender

What are scripts used for and what are the 4 categories of them?

trust and goals

What are the 2 components of every team?

personal competence and social competence

What are the 2 types of emotional competence?

adult, sympathetic parent, natural child

What are the 3 constructive ego states?

self-awareness, social awareness, self-management, and relationship management

What are the 4 clusters of EI?

commands (negative commands given in childhood), countercommands (contradict commands), permission scripts (soften the impact of commands/countercommands), mythical hero scripts

What are the 4 concepts scripts will fit into?

Formalizing

What is the last stage of the group development/decision-making process?

Verbal communication

What kind of communication is written communication?

complementary transactions

When the message sent to the other person gets a response that is close to the expected one; will not be surprised unless you're unaware of the message you're sending

Allesandra

Who believed active listening should be taught in school to improve people's ability to listen?

Albert Mehrabian

Who believed clarifying messages was a form of nonverbal communication?

Howard Gardner

Who proposed the eight intelligences?

filtering

a method listeners use to hear only what they want to hear, which may result in failing to receive messages correctly

context

a point of reference (or a place from which to begin) when communicating

social awareness

a set of skills that allows a person to understand the politics of the workplace

transactional analysis (TA)

a way of understanding the give and take of human relations; based on the idea that people's tactics with each other are much like a game (even though they are unconscious)

power

ability of one person to influence another

personal competence

ability to be self-aware, motivated, and self-regulated

emotional intelligence

ability to see and control your own emotions and to understand the emotional states of other people

movement intelligence

ability to use body or body parts to solve problems is a type of intelligence; also known as kinesthetic intelligence (athletes and dancers)

Free-rein leaders

act as representatives for the group members and allow them to plan, control, and complete their tasks as they wish

psychological contract

agreements that are not written or spoken, but are understood between people.

game

an encounter between two people that produces a payoff for the one who starts the game, at the expense of the other player; cause wasted time, lower morale, decreased output

transaction

any exchange of words between two people; main element of transactional analysis

emotional competence

application of emotional intelligence in the workplace; results in outstanding performance at work

rational mind

awareness of reality, which allows you to ponder and reflect

sympathetic parent

caring, nurturing parent figure; supportive and caring toward another person

first-degree games

categories of games that are usually quite harmless

third-degree games

categories of games that can result in physical injury

second-degree games

categories of games that flirt with being harmful and often cause danger

little professor

child ego: ego state of intuition, creativity, and manipulation

adapted child

child ego: has adapted to a parent figure and to the reality that life doesn't always give people what they want. Modifies behavior under parental influence

natural child

child ego: represents all the happiness, imagination, openness, and warmth of childhood.

coordinating

conflict stage of group development

consultative leaders

delegate authority and confer with others in making decisions; accept full responsibility for the decision

parent ego

ego state that allows the individual to do well as a parent; supplies automatic responses without consulting adult ego state

adult ego state

ego state that involves rational, unemotional, and careful thinking

child ego

ego state that represents child-like behavior in 3 stages (natural child, adapted child, little professor)

eight intelligences

eight separate areas in which people put their perceptiveness and abilities to work

social competence

empathy for others combined with sensitivity and effective social skills

relationship management

enables an individual to communicate effectively and to build meaningful interpersonal relationship both with individuals and with groups

autocratic leaders

followers have little or no freedom to disagree or disobey

emblems

gestures that are used in a specific manner because they have a specific meaning, usually one understood by both send and receiver; the peace sign is an ex.

displays

gestures that are used like nonverbal punctuation marks, such as pounding your fist on the table

illustrators

gestures that are used to clarify a point, such as pointing when giving directions

regulators

gestures that are used to control the flow of communication; eye contact is a common type

communication

giving and receiving of ideas, feelings, and info among people

spatial reasoning intelligence

has a knack for seeing how elements fit together in space. It is physical and mechanical, and less tied to ideas and concepts (architects and sculptors)

music intelligence

have a relationship with sounds. If you can play, write, or read music with ease and enjoyment, you have this strength (musician or musical group)

aggressiveness

hurting others and putting them on the defensive

script

in relationship transactions, a psychological script like a movie or theater script, with characters, dialogue, and so on, that most people heard as children; used in transactional analysis

participative leaders

invite subordinates to share the power and place equal emphasis on company needs and group morale

office politics

larger game that involves combinations of other games

selective listening

listener deliberately choosing what they want to hear

active listening

listening with greater concentration, less tolerance for distractions, and more feedback to the speaker

miscommunication

making false assumptions about what is being communicated

third-move transaction

occurs when a transaction has occurred but communication is still not complete; one who speaks last determines how the transaction works out

critical parent

parent figure; most mature humans remember from their lives, who criticized them and was always there to remind them when they were wrong

Warren Bennis

person who believed that good managers do things right, managers go through the motions; effective leaders do the right things and have the real power in an organization

ad hoc task force

planning committee in a workplace; formal group

legitimate power

power that is based on the position a person holds in an organization

emotional mind

powerful, impulsive, sometimes illogical awareness; an ability to perceive emotions

intelligence

reasoning ability, as measured by standardized tests

norms

standards of behavior

assertiveness

standing up for your rights without threatening the self-esteem of the other person

self management

the ability to hold oneself and not overreact when something is bothersome

distancing

the distance of physical space that you maintain between other people and yourself

integrity

the extent to which managers or others are truly willing to put the shared values and expectations of a culture into action

defensiveness

the inappropriate reaction to another' s behavior as though it were an attack

unconscious mind

the place where humans store many otherwise forgotten memories, feelings, frustrations, and ideas

unconscious communication

things you are communicating that you do not know you are communicating (rolling eyes without noticing)

conscious communication

things you are communicating that you know you are communicating (verbal; "How is your day?")

IQ (intelligence quotient)

traditional measurement of intelligence

counterattack

type of defensiveness that involves responding with an attack when felt under attack

pointless explanations

type of defensiveness that stems from a belief that the other person has been on the attack only because that person "doesn't understand."

information overload

type of listening that happens when a listener is overwhelmed with incoming information and has to decide which information will be processed and remembered

prejudice

unwillingness to listen to members of groups the listener believes are inferior, such as other ethnic groups, women, or more subtle forms

team building

use of groups and committees within an organization

authority

vested power to influence or command within an organization

nonverbals

ways of communicating without speaking, such as gestures, body language, and facial expressions

red flag words

words that bring an immediate emotional response (usually negative) from the listener, generally because of strong beliefs on the subject