Human Resources Management

How many employees do you have to have to be covered by OSHA act.

1 employee

What are the distinctions between the following types of employee rankings:

1. Ranking method - lists the individuals being rated from highest to lowest based on their performance levels and relative contributions 2. Graphing method - allows the rater to mark an employees performance on a continumm indicating low to high levels of particular characteristics. 3. Grading Scale- Could not find this one. 4. Forced Distribution - a technique for distributing ratings that are generted with any of the other appraisal methods and comparing the ratiings of people in a work group (think bell curve)

On average what does benefits cost an employer?

40%

Overall what is the purpose of variable pay?

Because some people are more valuable to the organization than others. Attempts to reward employees for performance beyond normal expectations

The study and design of the work environment to address physiological and physical needs of the employee needs

Ergonomics

Sometimes when we drive people performance with bonuses it can cross the ethical line.

Example given was Sears lawsuit where people were given bonuses based on parts sold so mechanics were replacing parts that didn't need to be replaced.

Know the distinction between exempt and non-exempt employees.

Exempt employees hold positions where the employer is not required to pay them overtime. Non exempt employees must be paid overtime.

T/F The ratio of executive pay to average employee pay in the US, is Comparable that of executives in other nations

False

What is a recommended approach for management to deal with workplace violence?

Having a defined set of policies and procedures that determine how work place violence should be dealt with in regards to disciplinary actions and referrals to EAPs. Several possible applications within the policies is to have a Violence Response Team, a security audit, controlled access, violence training, employee screening and selection, and properly trained personnel.

Know the distinction b/w a HMO and PPO.

Health Maintenance Organization (HMO): Plan that provides services for a fixed period on a prepaid basis. HMOs focus on prevention and protection. Preferred Provider Organization (PPO): Health care provider that contracts with an employer group to supply health care services to employees at a competitive rate

Who designs and maintains the formal appraisal system?

Human Resources

What does the Family & Medical Leave Act provide?

Law requires employers to allow total of 12 weeks UNPAID leave during any 12 month period (does not have to be taken at one time.)for one or more of the following: - Birth, adoption, or foster care placement of a child - Caring for a spouse, a child, or a parent with a serious health condition - Serious health condition of the employee

______________ is the amount needed for a family of four to be paid at a level above poverty.

Living wage

What is the role of the compensation committee that works for the board of directors?

Makes recommendations to the board of directors on overall pay policies, salaries for top officers, supplemental compensation such as options & bonuses, and additional prerequisites for executives

If your pay structure is right in the middle of your competitors what are you doing?

Meeting the market

Who is responsible for most work place homicides?

Most are criminal and only a small number are between coworkers.

ADA, americans with disabilities, "are current substances abusers" considered disabled?

NO, they have to be in a treatment program and considered recovering.

_____to assure a safe working environment for all employees, what act/department is it?

OSHA

A performance committee for a company has identified four different measures. The progress of the patient, patient satisfaction, meeting treatment deadlines and a therapist presence at work as something upon which the committee will base the measure of a physical therapists performance.

Performance elements

What does the Older Workers Benefits Protection Act (OWBPA) do?

Requires equal treatment of older workers in early retirement and severance situations. Gives you 60 days to seek a lawyer to have severance package looked over to prevent them from being taken advantage of.

What is a spot bonus?

Small gift that you can give right away when an employee does something good. Law of Effect the more quickly you catch something doing something right the better.

Why is it suggested that we separate performance appraisals from discussions on pay?

So they can focus on what they are doing right and wrong and have the pay discussion another time.

What happens if you refuse to hire mentally disabled people?

The company can be sued.

Courts have held that _____________ information is to vague to use when making performance based decisions HR decisions.

Trait Based

Most U.S citizens, have inadequate savings for retirement. true or false

True

OSHA act, general duty clause. It requires in areas where there are no safety standards. It requires the employer has a general duty to provide safe and healthy work conditions. True or False

True

T/F For profit sharing to work, management must be willing to disclose financial and profit information to their employees.

True

T/F If a company has a performance driven culture instead of entitlement are they more likely to have a higher financial performance.

True

T/F One advantage of rating managers is that it can make managers more responsive to employees

True

T/F Traditional sales performance measures individual sales revenue against quotas.

True

True or False, OSHA has issued regulations to eliminate or limit exposure to HIV and AIDS. If a person refuses to work with an HIV positive person, that person can be fired.

True

True or False. Employers hope when employees are educated about their benefits, they have more job satisfaction.

True

Extra pay for not taking sick leave is called what?

Well pay

_____ programs are designed to help or improve employee health, before problems arise

Wellness programs

Which major federal law regulates compensation?

Which major federal law regulates compensation?

Which group has the highest incident of substance abuse?

Young single men, blue collar more than white collar

What does results based information focus on when they are evaluating performance? a. Behaviors that lead to job success b. Identify Character traits c. Department effectiveness d. Employees accomplishments

a. Employees accomplishments

Which type of compensation is linked to individual, team or organizational performance? a.Variable Pay b. Motivators c. Wages d. Salary

a. Variable pay

3 Benefits that are mandated by federal law are:

a. Workers Compensation, Unemployment Compensation, Social Security, ADEA & OWBPA Provisions, COBRA & HIPPA provisions, FMLA provisions, Military Reserve Time Off, Election and Jury Leave (Figure 13-7 pg 436, all are mandated by federal law, but focus on the bolded 3)

The main reason that employees should have input on performance appraisals is so that: a.Both managers and employees understand what constitutes satisfactory performance b. So that performance standards aren't contaminated c. So that they are not to difficult d. So that managers can persuade employees that the standards are reasonable

a.Both managers and employees understand what constitutes satisfactory performance

Who typically evaluates employee performance for compensation purposes? a. Human Resources b. Operating Managers

b. Operating managers

What type of system consists of the processes used to identify, measure, communicate and reward employee performance? a. Performance Appraisal b. Performance Management c. Process Improvement d. Functional Analysis

b. Performance Appraisal

Common measures of Sales effectiveness include all of the following except: a. Sales relative to quota (She said this was true) b. Sales staff satisfaction c. New product sales d. Account Retention

b. Sales staff satisfaction

What is a major advantage of benefits to employees? Know why benefits are important to employees?

benefits are not taxable

It is important to make sure that what is being rewarded ties to organizational objectives because people tend to: a.Guess what they think management wants b. Produce what's convenient c. Produce what is measured and rewarded d.Avoid doing unpleasant tasks

c. Produce what is measured and rewarded.

The main responsibility that managers have regarding benefits administration, which one? -coordinator prerequirment programs -answer technical questions -coordinating time off benefits -assist employees in filling out benefits claims.

coordinating time off benefits

A compensation system is based on job descriptions, evaluations, pay ranges, pay grades the main reason is to keep us out of what?

courts

All are the objectives of an organization incentive system EXCEPT: a. Improve Employee Moral b. Attract and retain employees c. Increase productivity d. Enhance employee innovation

d. Enhance employee innovation

The primary objectives of organizational incentive systems includes all but, a.Improve employee moral b.Attract and retain employees c.Increase productivity d.Enhance employee innovation

d. enhance employee innovation

Employee appraisals according to the EEOC comply to all of the following except: a. Job Related b Documented c. Non-discriminatory d. Numerical

d. numerical

Business which operate in hurricane/earthquake zones, what should they have in place?

disaster plan

In organizations when you work in a team environment you should be rewarding_______

everyone one the same

What is or should be the heart of executive compensation?

executives should be rewarded if the organization grows in profitability and value over a period of years.

Terrorism (globally), certain recommendations on how to handle terrorism. Which option does not belong? -hire no local staff -remove exterior signs from its facilities -screen entry by all employees -electronic security devices, such as key fobs

hire no local staff

Input and outcomes

inputs is what you put into the organization and outcomes is what you receive benefits and compensation.

The opposite end of entitlement benefits is performance

more current thought, you aren't entitled to anything.

What is provided by the Social Security System?

old age, survivor's, disability, & retirement benefits