IAHCSMM CH18 TETS
a root cause analysis is a proactive approach to Quality
false
customer surveys are ineffective tools in establishing Central service quality processes
false
if everyone develops a quality driven Focus written policies and procedures are not necessary in the central service department
false
quality processes are limited to Administration and risk management department
false
the international standards organization uses routine and unannounced inspections to monitor standards in healthcare facilities
false
a failure mode and effects analyst tries to predict failures before they occur
true
not following established policies and procedures will result in a lower quality program
true
providing quality products and services directly impact patient outcomes
true
quality management is patient-focused
true
quality requires the efforts and participation of everyone in the healthcare facility
true