IAHCSMM CH18 TETS

a root cause analysis is a proactive approach to Quality

false

customer surveys are ineffective tools in establishing Central service quality processes

false

if everyone develops a quality driven Focus written policies and procedures are not necessary in the central service department

false

quality processes are limited to Administration and risk management department

false

the international standards organization uses routine and unannounced inspections to monitor standards in healthcare facilities

false

a failure mode and effects analyst tries to predict failures before they occur

true

not following established policies and procedures will result in a lower quality program

true

providing quality products and services directly impact patient outcomes

true

quality management is patient-focused

true

quality requires the efforts and participation of everyone in the healthcare facility

true