Information systems - Chapter 2

What are the 5 basic business entities?

1. Suppliers 2. Customers 3. Employees 4. Invoices/payments 5. Products and services

what are the 6 steps to selecting collaboration tools?

1. What are your firm's collaboration challenges? 2. What kinds of solutions are available? 3. Analyze available products' cost and benefits. 4. Evaluate security risks. 5. Consult users for implementation and training issues. 6. Select candidate tools and evaluate vendors.

Quiz Q25: A​ ________ is a senior manager who oversees the use of IT in the firm.

A. CIO

Quiz Q5: The order fulfillment process involves which of the following functional areas of a​ business?

A. Sales, accounting, and manufacturing and production

Quiz Q19: ___________ is a way for individuals to provide feedback and reviews about products and services.

A. Social commerce

What do systems for business intelligence do?

Address decision-making needs of all levels of management

What does Executive Support Systems address?

Address strategic issues and long-term trends and non routine decision making

What does a interorganizational system do?

Automating flow of information across organizational boundaries

Quiz Q8: Which of the following is NOT a part of the​ firm's environment?

B. Employees

Quiz Q18: Which of the following is NOT an application of social​ business?

B. General ledgers

Quiz Q23: _________________ are information systems professionals who help bridge the relationships between technical specialists and end users to identify requirements for improved systems.

B. Systems analysts

Quiz Q9: ____________ focus on​ day-to-day operations of a business including managing​ sales, payroll, and receipts.

B. Transaction processing systems

Quiz Q13: Use of the Internet to provide services to​ citizens, such as​ driver's license​ renewals, illustrates​ ________.

B. e-government

Quiz Q1: Sanofi Pasteur implemented​ a(n) __________ system to help staff have​ dialogues, share​ ideas, and work with other company members.

B. enterprise social networking

Quiz Q3: The four major functions of a business include​ manufacturing/production, sales/marketing,​ finance/accounting, and​ _________________.

B. human resources

Quiz Q20: Which of the following is a file storage and synchronization service for cloud​ storage, file​ sharing, and collaborative​ editing?

C. Google Drive

Quiz Q16: Which of the following is NOT a reason that collaboration and teamwork are more important today than​ ever?

C. Growth of outsourcing

Quiz Q4: Which of the following is a responsibility of the sales and marketing functional​ area?

C. Identifying customers

Quiz Q17: A(n) ______________ is a social website that allows groups to meet together and share knowledge about a specific area like​ coins, space, or stamps.

C. community

Quiz Q14: A government website that allows citizens to purchase fishing licenses is an example of​ ________.

C. e-government

Microsoft sharepoint and IBM notes are examples are part of what?

Collaboration and social business environments

what is an *extranet*?

Company websites accessible only to authorized vendors and suppliers that facilitate collaboration

Quiz Q10: _______________ is an emerging area where data is organized in a meaningful way to help managers at all levels make more informed decisions.

D. Business intelligence

Quiz Q22: Which capability of social software allows users to use​ real-time information​ streams, status​ updates, and​ announcements?

D. Feeds and notifications

Quiz Q12: __________________ are designed to capture critical​ processes, procedures, and experience to ensure this critical content​ isn't lost when someone leaves the organization.

D. Knowledge management systems

Quiz Q15: ​________________ commonly involves sites like Twitter and Facebook to collaborate with customers.

D. Social business

Quiz Q2: An antique dealer buying items and hoping to sell them for more than he or she paid for them is the very definition of​ a(n) ________.

D. business

Quiz Q24: The information systems department in an organization is responsible for maintaining all of the following EXCEPT​ ________.

D. business processes

Quiz Q7: A secretary assisting management is considered a​ _________ worker.

D. data

Quiz Q6: Amazon.com is an example of​ ___________ because it sells products over the Internet.

D. electronic commerce

Quiz Q21: A key benefit of collaboration is​ _______________, which focuses on deriving better and more unique ideas for products and services.

D. innovation

DSM: Which of the following best describes a business process?

DSM: A business process is a logically related set of activities that defines how specific business tasks are performed, and it represents a unique way in which an organization coordinates work, information, and knowledge.

DSM: Which type of enterprise application tracks all the ways in which a company interacts with its customers and analyzes these interactions to optimize revenue, profitability, customer satisfaction, and customer retention?

DSM: Customer relationship management (CRM) systems

DSM: Which enterprise application supports the creation, capture, storage, and dissemination of firm expertise and knowledge?

DSM: Knowledge management systems

DSM: How does the ability to download an e-book from Amazon, buy a computer online at Best Buy, and download a song from iTunes illustrate the way in which information systems affect business processes?

DSM: New information technology frequently changes the way a business works and supports entirely new business models.

DSM: Which of the following best describes a programmer's responsibilities?

DSM: Programmers are highly trained technical specialists who write the software instructions for computers.

DSM: Which of the following best describes social business?

DSM: Social business is the use of social networking platforms, including Facebook, Twitter, and internal corporate social tools, to engage employees, customers, and suppliers, and enhance collaborative work.

DSM: Which of the following best describes supply chain management systems?

DSM: Supply chain management systems automate the flow of information between a firm and its suppliers in order to optimize the planning, sourcing, manufacturing, and delivery of products and services.

DSM: Which of the following best describes a systems analyst's responsibilities?

DSM: Systems analysts constitute the principal liaisons between the information systems groups and the rest of the organization. It is the systems analyst's job to translate business problems and requirements into information requirements and systems.

DSM: Which department is responsible for maintaining the hardware, software, data storage, and networks that comprise the firm's IT infrastructure?

DSM: The information systems department

DSM: Google Sites/Google Apps, Microsoft SharePoint, and IBM notes are all examples of __________.

DSM: collaboration platforms

DSM: Systems that support management decisions that are unique and rapidly changing, using advanced analytical methods are called __________.

DSM: decision-support systems (DSS)

DSM: A __________ is an increasingly popular tool used to articulate key performance indicators to help with decision making within an organization.

DSM: digital dashboard

DSM: Systems for senior management that provide data in the form of graphs, charts, and dashboards delivered via portals using many sources of internal and external information are called __________.

DSM: executive support systems (ESS)

DSM: Enterprise social networking tools are best defined as __________.

DSM: tools that create business value by connecting the members of an organization through profiles, updates, and notifications, similar to Facebook features, but tailored to internal corporate uses

DSM: Systems serving operational management, such as payroll or order processing, that track the flow of the daily routine transactions necessary to conduct business are called __________.

DSM: transaction processing systems (TPS)

Quiz Q11: Examining a map that depicts different colors based on flu outbreaks is an example of a digital​ ____________.

E. dashboard

DSM: Which of the following best describes enterprise applications?

Enterprise applications are systems that span functional areas, focus on executing business processes across the business firm, and include all levels of management.

What type of interaction do you take part in if: you are in the same place?

Face-to-face interaction

True or false: Management Information Systems are very flexible with lots of analytic capability

False. Management Information Systems are typically not very flexible systems with little analytic capability

What is an *Intranet*?

Internal networks based on Internet standards. Often are private access area in company's website.

What is an example of a Data driven DSS?

Intrawest's marketing analysis systems

What are information systems managers?

Leaders of teams of programmers and analysts, project managers, physical facility managers, telecommunications managers, database specialists, managers of computer operations, and data entry staff

What is a *Business Process*?

Logically related set of tasks that define how specific business tasks are performed

__________ Provide middle managers with reports on firm's performance, to help monitor firm and predict future performance

Management Information Systems

Who does Decision Support Systems serve?

Middle Managers

What are Systems analysts?

Principle liaisons to rest of firm

What type of interaction do you take part in if: you are in different places at the same time?

Remote interaction

What causes *productivity*?

Sharing knowledge and resolving problems

What does Management Information Systems do in terms of TPS?

Summarize and report on basic operations using data from TPS

What is an *enterprise application*?

Systems that span functional areas, focus on executing business processes across the firm, and include all levels of management

What system is in charge of Payroll?

TPS

What are *Intranets and Extranets*?

Technology platforms that increase integration and expedite the flow of information

What system produces the most amount of information for other systems?

Transaction Processing Systems

What is *e-business*?

Use of digital technology and Internet to drive major business processes

What is *social business*?

Use of social networking platforms to engage employees, customers, suppliers to strengthen bonds

what is e-government?

Using Internet technology to deliver information and services to citizens, employees, and businesses

What is an example of a Model driven DSS?

Voyage-estimating systems

What type of system is a Supply Chain Management (SCM) Systems?

a interorganizational system

What is Social Business see as?

a way to drive operational efficiency, spur innovation, accelerate decision making

What type of interaction do you take part in if: you are in different places and doing things at different times?

communication + coordination

firms coordinate work of employees by _________________ in which authority is concentrated _______.

developing hierarchy , at the top

What is another name for an Enterprise system?

enterprise resource planning (ERP) systems

DSM: Salesforce Chatter, Microsoft's Yammer, Jive, and IBM Connections, which connect the members of an organization through profiles, updates, and notifications, are examples of __________.

enterprise social networking tools

Decision Support Systems often use _______________ as well information from ____________ and ___________

external information, TPS and MIS

What is a *business*?

formal organization that makes products or provides a service in order to make a profit

What is an example of a cross functional business process?

fulfilling a customers order

What are the two environments businesses work in?

global and immediate

What type of interaction do you take part in if: you are in the same place but are doing things at different times?

in a continuous task

What does Social Business require?

information transparency

Decision Support Systems support ____________ decision making

nonroutine

Who does Transaction Processing Systems serve?

operational managers

who does Executive Support Systems serve?

senior managers

What is a *transaction processing system* (tps)?

system that keeps track of basic activities and transactions of organization

What is the goal of supply chain management?

to move correct amount of product from source to point of consumption as quickly as possible and at lowest cost

What are the 4 major types of enterprise application?

● Enterprise systems ● Supply chain management systems ● Customer relationship management systems ● Knowledge management systems

what do Customer Relationship Management (CRM) Systems do? (2)

● Help manage relationship with customers. ● Coordinate business processes that deal with customers in sales, marketing, and customer service

what do Enterprise Systems do? (4)

● Integrate data from key business processes into single system ● Speed communication of information throughout firm ● Enable greater flexibility in responding to customer requests, greater accuracy in order fulfillment ● Enable managers to assemble overall view of operations

What do Knowledge Management Systems do? (3)

● Manage processes for capturing and applying knowledge and expertise ● Collect relevant knowledge and make it available wherever needed in the enterprise to improve business processes and management decisions ● Link firm to external sources of knowledge

what does a Supply Chain Management (SCM) Systems do? (2)

● Manage relationships with suppliers, purchasing firms, distributors, and logistics companies ● Manage shared information about orders, production, inventory levels, and so on

What are the 3 business intelligence systems?

● Management information systems (MIS) ● Decision support systems (DSS) ● Executive support systems (ESS)

What are the 4 basic business functions?

● Manufacturing and production ● Sales and marketing ● Finance and accounting ● Human resources

what does Executive Support Systems do? (2)

● Provide generalized computing capacity that can be applied to changing array of problems ● Draw summarized information from MIS, DSS, and data from external events Typically use portal with Web interface, or digital dashboard, to present content

what are the 6 groups in a business? (types of management and types of workers)

● Senior management ● Middle management ● Operational management ● Knowledge workers ● Data workers ● Production or service workers

What is *e-commerce*? (2)

● Subset of e-business ● Buying and selling goods and services through Internet

How does IT enhance business processes?

● automation of manual processes ● change the flow of information ● replace sequential processes with simultaneous activity ● transform how a business works ● drive new business models

What is the principle purpose of Transaction Processing Systems?

● to answer routine questions and to track the flow of transactions through the organization ● Monitor status of internal operations and firm's relationship with external environment