Interpersonal Communication: Chapter 7 - Listening

"Bilingual education is just another failed idea of liberals!" Choose the best paraphrase.

"So, if I understand what you are saying, you are concerned because you think bilingual ed does not work."

On the average, we are able to remember about __________ of what we hear.

25%

Where would you most likely utilize Comprehensive Listening?

A lecture

Which of the following is not one of the five components of listening mentioned in your text?

Advising

Which response style is associated with the "less reflective/more directive" end of the listening response continuum?

Advising

Barriers to listening include: information overload rapid thought personal concerns

All of the Above

Hearing is the physiological aspect of listening occurs when sound waves impinge on the ear drum. can be diminished by auditory fatigue.

All of the above

Silent listening is an appropriate response to use when: your interjections wouldn't be appropriate. you don't want to encourage a speaker to keep talking. you want the speaker to talk through their own solution.

All of the above

The ability to recall is a function of: 1. The number of times information is repeated 2. How much information there is 3. Whether the information may be "rehearsed"

All of the above

When offering an analyzing response, it is important to: use tentative phrasing. be reasonably sure you are correct. be sure your motive for offering an analysis is truly to help.

All of the above

It's hard to talk to Kai because she never really seems to listen; she is just waiting for you to make a mistake and then she pounces. Kai is a(n):

Ambusher

One critic of Bach wrote, "My favorites include the second and third sonatas and the second partita. There are wonderful movements throughout all six works." The critic primarily used which type of listening to reach this conclusion?

Appreciative

"Go south on US 49 for 2.5 miles until you see the Speedway station on the right. The pizza place is across the street on the southeast corner. See you there at 6 p.m. tonight. Please order a large cheese on a thin crust." You would use which type of listening in this situation?

Comprehensive

The jury foreman stated, "We, the jury, find the defendant - Not Guilty." As a jury, which type of listening was most predominately used to reach this decision?

Critical

It's hard to talk to Edie because she always seems to take things the wrong way and to try to support herself and her side of the story. Edie is a(n):

Defensive listener

"That is a silly way to feel." This is an example of:

Denying others the right to their feelings

"I cannot believe my aunt passed away today." As a friend, which type of listening would you use?

Empathic

"I know exactly how you feel. Something similar happened to me. Let me tell you about it." This is an example of:

Focusing on yourself.

After hearing about the car accident that Dan was in, Jenny responded with "What did you do then?" This type of questioning response is used to

Gather more facts and details

At least four of his friends have told Spencer that his girlfriend is dating others, but Spencer never seems to hear what they are saying. Spencer is probably a(n):

Insulated listener

"Hey, it's only a game." This is an example of:

Minimizing the significance of a situation.

Fatigue is which barrier to listening?

Noise

Which of the following is the most accurate example of an empathizing response? "Don't worry about it" "Hey, it's only a game" "It's not big deal"

None of the above

According to the text, people remember only about ___ of what they hear immediately after hearing it, even when listening mindfully!

One-half

Which of the following statements about listening is true, according to your text?

People spend more time listening than speaking.

Which of the following is an analyzing response phrased in a tentative way?

Perhaps your teacher wants you to work harder

"An A minus? Why didn't you get an A? This is an example of:

Raining on the speaker's parade

Recall is related to which component of hearing?

Remembering

When listeners attempt to show solidarity with the people to whom they are listening, they are using which listening response style?

Supporting

Which statement about the following conversation is accurate? Speaker: Trent is mean; he always takes me for granted. Listener: You're disturbed with the way Trent has been treating you.

The listener used a paraphrase

The difference between an empathizing response and an advising response is:

an advising response is less reflective and more directive.

Where would you most likely utilize Critical Listening?

at a political rally.

Where would you most likely utilize Appreciative Listening?

at a theatrical performance

When offering a supporting response, it is important to:

be sure your expression of support is sincere.

The fact that we spend many hours a day listening contributes to:

information overload.

Critical Listening:

is listening for evidence.

Comprehensive Listening:

is listening for information.

Appreciative Listening:

is listening for personal enjoyment.

Empathic Listening:

is listening for the thoughts and feelings of another

According to the text, silent listening is defined as:

listening attentively without offering any verbal feedback

Researcher Ellen Langer uses the terms _________ and _________ to describe the way that we listen.

mindful, mindless

Distractions presented by our physical and mental worlds contribute to:

noise

While at the beach with your boyfriend, you maintain eye contact with him as he recounts an exciting event that occurred in his life. You exclaim "Wow" as you take in the sight of the man behind your boyfriend flexing his muscles to those around him. This distraction from listening would be:

noise

Susan's professors think she is always listening to their lectures because of her eye contact, nods, and note-taking. In reality, Susan is using the class time to catch up on her personal diary. Susan is guilty of:

pseudolistening

The ___________ stage of listening focuses on retention of information.

remembering

Paraphrasing means:

restating, in your own words, the message you think the speaker just sent

Barry is more concerned about how much and how long he can talk, rather than listening to others. Barry is guilty of:

stage hogging.

Bob is a project manager, and he is feeling pressure because of an impending deadline. He views time as a valuable resource and is concerned about accomplishing the project on time. Which listening style should Bob use in his next meeting?

task-oriented listening

Where would you most likely utilize Empathic Listening?

when listening to your friend describe a break-up with her fiancé.