Interpersonal Communication Chapters 8-13
Which statement is an example of metacommunication?
"I appreciate how difficult it was to admit your mistake to me."
Descriptive messages often use what kind of language?
"I" Language
Which type of language helps you accept responsibility for your feelings?
"I" Language
Although we're capable of understanding speech at rates up to 600 words per minute, the average person speaks much more slowly—between __________ and __________ words per minute.
100; 140
Which statement is TRUE about the expression of emotion?
Americans in particular avoid acknowledging negative emotions.
When you become trapped in a perspective that you're right, and the other person is wrong, which biological structure might be to blame?
Amygdala
Taylor doesn't like to deal with personal messages when she is at work, but her partner, Corey, feels the need to call or text her often during the day. Which dialectical tension are they experiencing in their relationship?
Connection-autonomy
Which dialectic captures the challenges that people in a relationship face when trying to meet others' expectations while being true to themselves?
Conventionality-uniqueness
Which of the listening styles involves listening for inaccuracies and inconsistencies?
Critical
Julia considers the new partner of her friend Cassie a bad influence. Since they have become a couple, Cassie has started skipping classes, and her grades have suffered. Julia calmly yet assertively expresses her concerns to Cassie, who tells her to mind her own business. This is an example of which approach to conflict?
Destructive complementary
The presence of your serene best friend always make you feel calm when you're stressed. What is this process called?
Emotional contagion
"I can see how much that must have upset you" is a statement that uses what type of listening response?
Empathizing
Rank the following kinds of confirming messages from most to least positive.
Endorsement, Acknowledgment, Recognition
What is the primary goal of civil dialogue when conversing about a disagreement?
Establishing a respectful communication climate
A task orientation listening style is effective because it focuses on the other person's feelings.
False
Defensive listeners tune out topics they would rather not deal with.
False
Empathizing with others requires agreeing with them.
False
People afflicted by the fallacy of perfection often see themselves as victims of forces beyond their control.
False
____________ is the process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain.
Hearing
Which statement best illustrates the relational maintenance strategy of sharing tasks?
I've been really overwhelmed at work and appreciate your help with the housework and shopping.
Which statement is TRUE regarding the timing of emotion expression?
If you go to bed mad, you'll likely have trouble shaking that anger the next morning.
Constant bombardment from the internet, the media, cell phones, and various other sources create this barrier to listening?
Information Overload
"Pleased" is a word that suggests a different degree of emotional ____________ than "thrilled."
Intensity
Which is a key characteristic of debilitative emotions?
Intensity
Which statement is TRUE about nonverbal behavior and emotions?
It can be easier to act yourself into new ways of feeling than to feel yourself into new ways of acting.
"If I understand your correctly, you're saying that texts and calls are just a sign of care and concern, and they're not an attempt to monitor me." This statement is likely to occur at which stage of the seven-step process for conflict management?
Listen to the other person's needs.
At which stage of the seven-step approach to conflict-management is paraphrasing most beneficial?
Listening to the other person's needs
____________ listening involves giving careful and thoughtful attention and responses to the messages we receive.
Mindful
Which attitude is disconfirming because it communicates a lack of concern for the welfare of another and implies that the other person isn't very important to you?
Neutrality
Migraine is an example of which barrier to listening?
Noise
Which of the following is a finding from research about emotion?
One of the most significant factors influencing emotional expression is the position of a culture on the individualism-collectivism spectrum.
In what way is a communication climate unlike the weather?
People can change their communication climates.
Tara is having a difficult time listening to her anthropology professor because she is worried about her failing grade in calculus. Which barrier to listening is this?
Personal Concerns
Justin is explaining to his friend Maria why he is considering applying early for law school. Maria smiles and nods while thinking about whether she should apply early for med school. Which listening style is Maria exhibiting?
Pseudolistening
Pretending to listen while thinking about something else characterizes which type of listening?
Pseudolistening
When Samuel told Ichiro that he had just lost his job, Ichiro listened carefully and then asked Samuel how he felt about having been fired, adding that he would act as a reference for him in his search for a new position. Ichiro practices which type of listening?
Relational
The little voice that whispers in your head is called __________.
Self-talk
Which has been found to be one of the least forgivable offenses in a dating relationship?
Sexual infidelity
When your best friend gets a scholarship to a college you hope to attend, you are overwhelmed by conflicting feelings of admiration, excitement, and envy. How should you respond to your friend?
Share multiple feelings verbally to convey the range of your emotions.
What has research about social media relationships with coworkers revealed?
Social media can help create bonds by allowing colleagues to learn about each other's lives away from the job.
Agreement, offers to help, praise, and diversion are types of which listening response?
Supporting
What has research revealed about how men and women approach conflict?
The "talk it out" person in a conflict scenario is likely female.
Problem orientation is consistent with which approach to problem solving?
Win-Win
Which is a definitional characteristic of a family?
a common history
Which of the following is a definitional characteristic of a family?
a common history
James became friends with Ciara and Julius separately in different classes at college, but once they got married, his relationship with them changed and they began interacting differently with him. What does this illustrate about family communication?
a family is more than the sums of its parts
A relationship is best described as which of the following?
a process
When asked how she is feeling, instead of responding, "I feel terrible," Emily describes herself as vulnerable, anxious, and overwhelmed. Emily is exhibiting ____________.
a robust emotional vocabulary
"Taking one for the team" or "losing the battle to win the war" are adages that reflect which approach to conflict?
accommodation
Which is the most important thing people look for in an apology?
acknowledgement of responsibility
Types of settings, individuals, and topics of conversations are examples of ____________.
activating events
Eric dislikes discussing his feelings, and tends to suppress the expression of emotions. It's possible that Eric experiences ____________.
alexithymia
Your recently retired parents have been spending more time together than ever before. In order to get some personal space, they decided to take separate vacations this year. Which strategy are they using to manage their dialectical tensions?
alternating
Which dating profile is most likely to be associated with the most attractive person?
an error-free profile
What, according to research, seems to be the primary basis of attraction for speed daters?
appearance
Feeling apologetic when you are not at fault demonstrates the fallacy of ____________.
approval
Unlike __________ messages, __________ messages demean the worth of others and is corrosive to relationships
argumentative; aggressive
In terms of a relationship, received affection works like a __________.
bank account
In FWB relationships, men are typically more focused on ____________.
benefits
The members of Javier's extended family have many diverse political views. When they get together, politics is never discussed. This is an example of a(n) ____________.
boundary
Shifting your internal language from "I fear the worst" to "I'll hope for the best" is a therapeutic response to the fallacy of ____________.
catastrophic expectations
Which shared task best predicts marital satisfaction and illustrates the systemic nature of the family?
child rearing
Which shared task best predicts marital satisfaction?
child rearing
"The first person to raise his voice loses the argument" is a proverb from ____________ culture.
chinese
Reappraisal is a type of ____________.
cognitive interpretation
Which approach to conflict involves a high degree of concern for both self and others, with the goal of solving problems not "my way" or "your way" but "our way"?
collaboration
Which of the following is considered the rational component of love?
commitment
Kathleen's boss requests that she work overtime on the weekend. She replies, "You should ask David instead. He's never busy on the weekend, and I have young children at home to care for." Kathleen's response reflects which conflict style?
competition
Differences strengthen a relationship when they are ____________.
complementary
When both people get at least some of what they want, but also sacrifice some part of their goals, they are engaging in ____________.
compromise
____________ messages from parents help satisfy a great many of their children's needs, such as the need for nurturance and respect.
confirming
When criticism, defensiveness, contempt, and stonewalling feed off one another, they can develop into destructive __________.
conflict rituals
Messages have __________ and relational dimensions.
content
"Either you increase your sales figures, or you find a new job." This statement reflects which of Gibb's categories?
control
What kind of questions are a form of strategic communication because they try to trap others into desired responses?
counterfeit
Two powerful variables affect the way people manage conflict: gender and ____________.
culture
Although you were still angry about a disagreement you'd had the night before, you gave your partner a big hug in the morning. This is an act of ____________.
deceptive affection
Research on cancer patients indicates that __________can trump __________ when emotions run high.
diversion; disclosure
In a broad overview of US demographic data, researchers found a correlation between social network use, marital dissatisfaction, and ____________.
divorce
What does EQ measure?
emotional intelligence
____________ is the process of managing and sometimes suppressing emotions.
emotional labor
Brittany doesn't think twice about eating whatever food her roommate, Elaine, puts in their fridge. Elaine resents this but hasn't shared her frustration with Brittany. Which pertinent element of the definition of conflict is not present in this scenario?
expressed struggle
You resent doing most of the housework, but your spouse assumes you enjoy it because you never complain. Which element of conflict of is absent in this scenario?
expressed struggle
A conflict style is a personality trait that carries across all situations.
false
Defensiveness is only the responsibility of the person who feels threatened.
false
Defensiveness is only the responsibility of the person who feels threatened. True
false
Divorced couples cite "money problems" as the primary challenge in their defunct marriages.
false
Staying aware means being hypervigilant and hypercritical.
false
Task-oriented friendships are grounded in mutual liking and social support.
false
With training, it is possible to avoid conflicts.
false
Families who are most successful at negotiating the difficulties of adolescence tend to be ____________.
flexible
Which relationships are often problematic for the same reasons that they are attractive?
friends with benefits
We often choose—understandably and sometimes wisely—to listen mindlessly rather than mindfully due to which barrier to listening?
information overload
Recommendations about where to stay and what to see on vacation, as well as tips for taking a first extended trip with your new partner, are examples of ____________ support.
informational
The opening stage for romantic relationships, friendships, and business partnerships is ____________.
initiating
"Pleased" is a word that suggests a different degree of emotional __________ than "thrilled."
intensity
Romantic love features which component(s) of Sternberg's theory of love?
intimacy + passion
Most scholars consider ____________ a "basic" emotion.
joy
You tend to digress and ramble when telling a story. Which guideline for conversation are you overlooking?
keep it focused
Teaching children to recognize and ____________ their emotions is foundational to building their emotional intelligence.
label
The degree of congruence between what a listener understands and what the message sender was attempting to communicate is known as __________.
listening fidelity
____________ is the degree of congruence between what a listener understands and what the message sender was attempting to communicate.
listening fidelity
The skillful ____________ of conflict can open the door to healthier, stronger, and more satisfying relationships, as well as to increased mental and physical health.
management
Much of the advice people offer on listening is __________.
overly simplistic
Which group is unlike the others when it comes to forming relationships?
parents
After calling your coworker a slacker, you then dismiss this deliberate criticism by saying, "Just kidding." You are using what kind of conflict style in this instance?
passive aggression
Crazymaking is associated with which conflict style?
passive aggression
Darius makes a deliberately critical joke about a colleague, Zoey, which he then dismisses by saying, "Just kidding, Zoey." Darius is using what kind of conflict style in this instance?
passive aggression
Which type of family is low in conversation orientation and high in conformity orientation?
protective
You are more likely to develop a friendship with someone in one of your classes or someone who lives next door due to ____________.
proximity
Interpersonal listening is defined as the process of __________ and responding to others' messages.
receiving
____________ feedback invites the speaker to talk without concern of evaluation.
reflective
Which is the most constructive way of managing dialectical tensions?
reframing
Different tones of voice affect which dimension of a message?
relational
A crazy ex, a flaky friend, a jealous personality, and an inability to commit are examples of ____________.
relational baggage
Couples who engage in __________ together report happier and longer relationships.
relational work
What is the greatest concern with multitasking?
safety
In a conflict situation, time and affection can be perceived ____________.
scarce resources
"Was that TMI?" is a question that reflects which feature of competent communication?
self-monitoring
Repetitive conflicts about the same issue in a relationship are known as ____________.
serial arguments
In conflict-management practice, it is important to choose a suitable time and place when ____________.
sharing your needs with the other person
Which interpersonal relationship theory is based on an economical model?
social exchange theory
"How has your mother been feeling lately? Did she get over her bronchitis?" These questions reflect which strategy for relational maintenance?
social network
Romances, friendships, and families—just like neighborhoods, cities, and countries—have different communication climates, defined by their __________.
social tone
Which of Gottman's "four horsemen of the apocalypse" sends a disconfirming "you don't matter" message to the other person?
stonewalling
When you exclaim to your brother, "You're such a loser," he laughs at your affectionate teasing, although a bystander might assume your comment was critical. This illustrates how the interpretation of a message as confirming or disconfirming is __________.
subjective
"You're really foolish enough to believe that?" is a statement conveying which of Gibb's positions?
superiorty
What kind of friendship are you most likely to have with a teammate or a coworker?
task oriented
Despite it being commonplace to experience several emotions at the same time, we often communicate only one feeling--usually, ____________.
the most negative one
John Gottman's "four horsemen of the apocalypse" are all types of ____________.
toxic conflict
Cheryl's friendship with Jordan was put at risk because his habit of banter slipped into teasing and then into hurtful comments. Which expectancy violation did this behavior most closely demonstrate?
treat others with respect
According to research, dating partners find sexual infidelity and breaking up with the partner the two least forgivable offenses.
true
Communication climate is determined by the degree to which people see themselves as valued.
true
Descriptive statements can be just as honest as their evaluative counterparts.
true
Good conversationalists take cues about topics that interest the other person.
true
Insulated listening is almost the opposite of selective listening.
true
Problem orientation is often typified by "We" language
true
Problem orientation is often typified by "We" language.
true
Relationships on social media can be as stable as, or even more so than, geographically close relationships.
true
The assumption that your partner speaks the same love language is a common setup for disappointment in marriages.
true
The seriousness of the transgression and the relative strength of the relationship prior to the offense are the two most significant factors in whether forgiveness will be granted.
true
The way you present your ideas makes all the difference in maintaining a positive climate while arguing a point.
true
Whatever forms they may take, all interpersonal conflicts share certain features.
true
Being aware of syntactic and grammatical rules, a speaker's vocabulary and jargon, the message's source, and the context, are all elements of which component of listening?
understanding
____________ is attaching meaning to a message.
understanding
Jason went to great lengths to plan and prepare a dinner party for friends. Although the event was a big success, his partner, Riley, did not acknowledge his efforts. Riley does not understand Jason's primary love language, which is ____________.
words of affirmation
Which type of friendship blurs personal-professional boundaries?
work spouse
