Intro into business: Chapter 11

In order to get a comprehensive evaluation of the computer programmers she managed, Julia organized a(n) __________, where she asked immediate coworkers and others that worked closely with the programmers to participate in the evaluation process.

360-degree review

What is an advantage of hiring from within?

It helps maintain employee morale

Mateo's family owned a plumbing company with a reputation of excellent workmanship. When Mateo joined the business, his father required him to spend several years working alongside two licensed plumbers. In business, we call Mateo's starting position a(n)

apprentice

Employment tests must

be directly related to performance on the job

Which area is particularly challenging when recruiting workers for small businesses?

compensation

The effect of downsizing and the resulting flatter corporate structures is

fewer layers of management leave fewer advancement opportunities.

Lucy is a single parent with a child in elementary school. She loves her schedule because she can go in any time before 10 a.m. that is convenient for her, as long as she is there at the job during the core hours of 10 a.m. to 2 p.m. Lucy enjoys a schedule known as

flextime

When Sofia joined Data Wizards, Inc., she automatically joined an employee team. The company motivates team members through a __________ system, where team members receive bonuses based on goals set since the last time the team's performance was evaluated.

gain-sharing

There are several challenges for an organization that allows employees to work from home. One such challenge is

it makes job performance appraisal more difficult for managers.

The roles and responsibilities of human resource management have evolved primarily because of changes in the law that rewrote many traditional practices and

organizations' recognition of employees as their ultimate resource.

Decisions about promotions, compensation, additional training, or firing should all be based on

performance appraisals.

What is the mandate of Title VII of the Civil Rights Act?

prohibits discrimination in hiring, firing, and other areas on the basis of race, religion, creed, sex or national origin

Progressive companies who want to attract and keep good employees are now offering their employees __________ benefits, such as on-site dry cleaning services, shoe repair, on-site medical care, and even free breakfasts.

soft

Which agency is charged with enforcing affirmative action programs?

the EEOC

Jeremy was employed as a field technician servicing building HVAC systems but because of a downturn in the economy, he was laid off from his job. After unsuccessfully trying to secure another field tech position, Jeremy finally took a job as a stock employee at the local home improvement store. Which of the following best describes Jeremy's situation?

Jeremy is underemployed

At a local manufacturing plant, about 20 percent of the engineers work full-time as independent contractors for a maximum of three years. These employees are seldom offered benefits but may apply for posted permanent positions within the company during this time. HR experts would designate these professionals as

contingent workers

"Clerical worker, with responsibilities for answering phones, greeting clients, filing for human resources department, occasional weekend work required." This is an example of a

job description

Companies that make a concerted effort to develop female and minority managers

know that their hiring efforts will allow them to serve their diverse customers better.

When Adam was a sophomore in college, he started thinking about finding work opportunities before and after graduation. He began speaking with his professors more and got an internship near campus. In addition, Adam attended many job fairs on campus, even when he wasn't actively seeking employment, and kept in touch with the people he met. Developing these relationships over time is called

networking

Hugh is interested in making a lot of money. He is a very good salesperson. People tell him he could sell sand in Saudi Arabia! He is also a very hard worker, and is willing to work a lot of hours to make the kind of money he wants. Hugh should most likely look for the kind of job that is paid

on commission.

Eloise, the director of human resources at her organization, is working to determine its human resource needs for the next five years. Eloise's first course of action is

planning, using a five-step process.

As the director of human resource management for Transworld, Jenice's responsibilities include

recruiting talented employees, developing and training employees, and scheduling employees to achieve organizational goals

The typical selection process has several well-structured steps. This process includes

setting up interviews, performing background checks on selected candidates, and establishing probationary periods

As a result of employee terminations, many companies are hesitant to hire or rehire workers full time because

the cost of terminating employees is high in terms of lost training costs and possible legal fees.

While performing a job analysis, Lilia, the human resource manager, wrote the following job description and job specification: "Entry level accountant. Responsible for general ledger accountability, (GAAP), financial reporting and analysis, and other special projects as assigned. Requires strong oral and written communication. This is a full-time, entry-level position. Candidate must have a two-year degree or equivalent work experience; recent college grad with B.S. in accounting or finance."What is the job specification for this position?

two-year degree or equivalent work experience; recent college grad with B.S. in accounting or finance