Intro to busg- 129 {ch.10}

According to goal-setting theory, in order for goals to enhance motivation and performance they must be Multiple Choice accompanied by monetary rewards. accompanied by feedback. tied directly to the principles of scientific management. put into the labor contract.

accompanied by feedback.

Even across generations, motivation is likely to Multiple Choice remain a mystery because researchers cannot quite pinpoint where it comes from. come from the job itself. develop within employees over time. diminish among employees who achieve at high levels.

come from the job itself.

Rewards that come from someone else in recognition of good work are _________ rewards. Multiple Choice conditional self-actualized extrinsic secondary

extrinsic

A major problem with the MBO approach is that it provides no way for employees to provide input into the goal-setting process.

false

Since motivation comes from within an individual, there is little that managers can do to help motivate employees.

false

Inequity in the workplace is likely to result in Multiple Choice arguments between managers and employees. higher morale. lower productivity and reduced quality. greater worker empowerment.

lower productivity and reduced quality.

________ means acting as a resource to a subordinate by teaching, guiding, and making recommendations, without actively doing any of the subordinate's work. Multiple Choice Coaching Augmenting Helping Facilitating

Coaching

___________ is the characteristic of work concerned with the degree of freedom, independence and discretion an employee has in scheduling work and determining procedures. Multiple Choice Autonomy Interdependence Feedback Task significance

Autonomy

________ emphasizes motivating the worker through the characteristics of the job itself. Multiple Choice Automation Job engineering Scientific management Job enrichment

Job enrichment

Management by objectives was developed by Multiple Choice Thomas Piketty. Henry Gantt. Frank and Lillian Gilbreth. Peter Drucker.

Peter Drucker.

The first step toward establishing open communication within an organization is to Multiple Choice create a clear chain of command much like the one found in military organizations. set up a computer network. place suggestion boxes in every department. create an organizational culture that rewards listening.

create an organizational culture that rewards listening.

According to __________ the amount of effort employees devote to a task depends on their expectations of the outcome. Multiple Choice scientific management theory the feedback principle the linkage effect expectancy theory

expectancy theory

In a high-context culture Multiple Choice workers get right to the task, without the need to socialize during the first 30 minutes at work. workers get right to the task, after they ease into the work day. relationship building is considered a waste of time. relationship building and group trust are considered very important and occur before performing business tasks.

relationship building and group trust are considered very important and occur before performing business tasks.

Employees will perceive that their opinions are more valued if Multiple Choice they're given personalized, closed-end question-type employee opinion surveys. they're provided settings where employees have the opportunity to converse with all levels of management. they're given emails from the CEO on a regular basis. the company emphasizes job simplification.

they're provided settings where employees have the opportunity to converse with all levels of management.

A key element of Frederick Taylor's approach was the time-motion study, which examined the tasks performed to complete a job and the time needed to complete each task.

true

Abraham Maslow believed that motivation arises from the desire to satisfy unmet needs.

true

According to McGregor, Theory X managers assume that employees dislike work, and will avoid it if possible.

true

Herzberg found that the factors associated with job content ranked high as employee motivators.

true

Three elements were basic to Taylor's approach: time, methods, and rules of work.

true

Herzberg found that good pay Multiple Choice was the strongest motivator. was a significant motivator, but not as important as job security. was a hygiene factor rather than a motivator. had no effect on worker attitudes.

was a hygiene factor rather than a motivator.