Intro to Business - Chapter 8

_____ is the settling of a labor-management dispute by having a third party make a binding decision.

Arbitration

Which of the following statements about employee compensation is true?

Compensation is closely connected to performance appraisal.

Which of the following statements about the employee selection process is true?

During the initial job screening, the applicant usually completes an application form and has a brief interview of 30 minutes or less.

The _____, created by the 1964 Civil Rights Act, investigates and resolves charges of discrimination.

Equal Employment Opportunity Commission

_____ provides new employees with information about company policies, salary and benefits, and parking. It also includes work rules and performance expectations.

Orientation

Which of the following statements about unemployment compensation is true?

Unemployment compensation provides former employees with money for a certain period while they are unemployed.

Employers set up _____ to expand job opportunities for women and minorities.

affirmative action programs

Which of the following is NOT one of the main activities for a human resource manager?

coordinating marketing and production activities

Which of the following benefits do unions nearly always stress in an organizing campaign?

grievance procedures

Which of the following is an example of a trend in human resource management?

improving efficiency through outsourcing

One of the documents that help human resource planners find the right person for a specific job is a list of tasks and responsibilities required of the job. This document is known as a:

job description

The skills, knowledge, and abilities a person must have to fill a job are spelled out in a(n):

job specification

A(n) _____ is a union that consists of many local unions in a particular industry, skilled trade, or geographic area and thus represents workers throughout an entire country.

national union

Robin Banyan applied for a job at Shane Printing, which is unionized. She was told that she need not join the union and did not have to pay union dues if she did not want to. Shane Printing's labor contract supports a(n) _____ shop.

open

In an organization with a unionized labor force, the shop steward:

represents union members in complaints to management

A _____ strategy is a union strategy of conducting a strike at a critical plant that supplies parts to other plants.

selective strike

In which of the following industries would you expect to find the most rapid growth of unionization?

the fast-food industry

The union and management agreement that allows non-union people to be hired but requires that they join the union after a probationary period creates the ______ shop.

union

When a union gets a sufficient number of authorization cards, it can ask the National Labor Relations Board for a:

union certification election

Recruitment may involve all of the following EXCEPT:

writing job descriptions