Intro to Hospitality and Tourism: Modules 5 -10

RevPAR (Revenue per Available Room) is calculated as rooms revenue divided by the number of available rooms. If your rooms revenue is $43,588 and you have 220 available rooms, what is your RevPAR? (Round to the nearest dollar.)

$198

Your restaurant's contribution to hotel profits can be calculated as revenues - food cost - other costs. If revenue is $5,600, food cost is 30% of revenue and other costs are $1,200, what is the restaurant's contribution to hotel profit?

$2,720

Based on your research, you estimate that banquet menu prices should be 30% higher than your hotel restaurant menu prices. If the average cost per meal is $15.95 in your hotel restaurant, what should the average banquet meal cost?

$20.74

Your restaurant serves 240 guests and takes in $6,124. What is the calculated average check? (Round to the nearest penny).

$25.52

Thanks to your keen management decisions, your hotel experienced growth this month. Last month rooms revenue for your hotel was $452,500 and grew 3% this month, restaurant revenue was $165,000 and grew 2%, and banquet revenue was $378,000 and grew 3%. How much did revenue increase in dollars?

$28,215

Two of your room attendants called in sick. One option is to pay the other room attendants $10 per room to clean the unassigned rooms. If each room attendant normally cleans 14 rooms, how much in total will you be paying the room attendants who pick up the unassigned rooms?

$280

Your general manager has communicated to you that housekeeping expenses must be less than 0.7% of room revenues. The rooms revenue averages $487,000 per month. Calculate your monthly housekeeping expense allowance.

$3,409

You hire an outside company to do a guest satisfaction survey. They charge $2,000 + $8 per respondent. You want 200 respondents. What is the total cost of the survey?

$3,600

Your hotel has 3 departments, each with departmental profit of $12,000. You have undistributed operating expenses of $4,500. What is your total profit for the hotel?

$31,500

Your competitor has 804 rooms with an average rate of $204 per room and average monthly occupancy of 82%. Calculate average annual revenue. (Round to the nearest thousand dollars.)

$49,090,000

You are budgeting monthly wages for your hotel's new restaurant. You will need to hire the following: 3 host staff at $12 per hour, 4 bussers at $10 per hour, 8 waitstaff at $13 per hour, 7 cook staff at $15 per hour, 4 kitchen helpers at $9 per hour, and 1 head chef at $25 per hour. If all staff work a forty-hour week, what will be your monthly payroll expenses (assume 4 weeks in a month)?

$55,360

Your hotel has annual revenue of $36,200,000 and annual expenses of $28,300,000. What is your annual profit?

$7,900,000

his past month your restaurant had revenues of $197,650 and expenses of $124,636. Was your total profit for the month?

$73,014

A house person is someone who cleans common or public areas in a hotel. It is estimated that a house person can handle 2,000 square feet per hour. How many house persons does it take to handle your 45,000 square feet of common area if they each work 8 hours? (Round up.)

3

Your competitor, Little River Inn, has an annual revenue of $15,470,000 but is not growing. Your annual revenue is currently $8,965,000 and is growing 25% each year. If your growth remains constant, how many years will it take for your revenue to surpass Little River Inn?

3 Year

You have determined that room attendants will need to clean 804 rooms tomorrow. Assuming that each attendant cleans three rooms per hour and works an 8-hour shift, how many room attendants will you need to schedule?

34

you operate in countries using both metric and English measurement systems. You normally order 90 gallons of tomato paste. How much tomato paste do you need in liters? (1 gallon = 3.785 liters)

340.65

A "tidy" or "stayover" room takes 20 minutes and a full clean room takes 45 minutes. If room attendants worker 8 hours, how many room attendants do you need to clean 200 tidies and 300 full cleans? (Round up.)

37

You need to order supplies for the next month. A bottle of cleaning spray can last for 100 room cleans. Your hotel has 1,600 rooms. On average 75% of the rooms need to be cleaned each day. How many bottles do you need for January?

372

You conclude that you need 30 tables in your restaurant. On average, each table, with space around it, requires a 12 foot x 12 foot square. How much dining space do you need in total?

4,320 square feet

If your 3 room attendants clean rooms in 35, 42, and 55 minutes, what is the mean (average) time for them to clean a room?

44

You have received 220 responses to guest satisfaction surveys. Of those, 12 were Not Satisfied. What percentage of respondents were not satisfied?

5.5%

You have budgeted $4,800 for a company to complete guest satisfaction surveys for you. They charge $1,800 + $6 per respondent. How many respondents will you be able receive for the money paid?

500

Room attendants at your hotel typically clean one room every 30 minutes. One-fourth of the rooms take 33% longer to clean due to various issues. How much time will it take to clean 100 rooms?

54 Hours

Your gross margin percentage on food can be calculated as revenue minus food cost divided by revenue. If your revenue is $6,786 and your food cost is $2,323, what is your gross margin percentage? (Round to the nearest percent.)

66%

Your online reviews have averaged 4.2 over 120 reviews. How many 5 ratings do you need to get to a 4.5 average?

72

For the last two days, you've sold 80 rooms and 95 rooms. You have 120 rooms available. What is your average occupancy for the two nights? (Round to the nearest percent.

73%

You have 120 feet of partition to create the four walls of a banquet space. What is the largest space (in square feet) you can create?

900

You have a room that is 150 feet x 100 feet. Your tables are normally placed 12 feet apart and seat 10 people. You have a client that wants to book a banquet for 1,000 guests. Can you accommodate this client's needs in the space you have available?

Yes

Your hotel has 8,000 square feet of banquet space that can be combined into one ballroom. Your banquet tables require a 9 x 9 square foot area and can seat 8 people when set up. You have a client that wants to book a banquet for 750 people. Can you accommodate the client?

Yes

To keep your hotel rooms pristine and guests happy, you need to replace: 100 towels at $8 each, 12 sets of linens at $34 each set, 8 shower curtains at $12 each, and 4 coffee pots at $18 each. What is your total expenditure to replace these items?

$1,376

Hotels A, B, and C have the following rooms sold: 345, 567, and 444, respectively. The hotels have the following number of rooms available (in the same order) 511, 644, 480. Which hotel has the highest occupancy?

Hotel C

Your luxury hotel has 2,800 rooms. You were 87% occupied last night. How many rooms will you need to clean today?

2,436

You are considering a Twitter ad campaign in the U.S. to advertise your seaside hotel resort for the upcoming summer vacation season. Currently, Twitter has 69 millions users out of a total U.S. population of 326 million. Your ad has the potential to reach what percentage of the U.S. population if you advertise on Twitter?

21.2%

You have a 6 ft diameter round table. What is the surface area of the table top?

28.26 ft

Your hotel's revenue last year was $12,396,743. This year's revenue is $15,399,688. What is the growth rate of your revenue from last year to this year? (Hint: Use last year as the base year in growth rate calculation.)

24%

Tilapia is very popular in your seafood restaurant. On average, you serve 415 filets per week. Monday, you start with 480 filets on hand. You use 392 in meals, discard 41, and receive 350 in a shipment on Sunday. How many additional filets will you need (if any) to meet next week's demand?

18

Your industrial dishwasher can wash 30 plates in 5 minutes. At peak times, you need to wash 200 plates per hour. How many dishwashers do you need?

1

Your research shows that you typically receive a 24% return response from the guest satisfaction surveys you send out. How many guest satisfactions surveys will you need to send out to make certain you receive at least 300 surveys back?

1,250

You have 600 tables that need to be set up for a banquet. You have 5 staffers that can each set up 11 tables per hour. How long will it take to set up the tables for the banquet? (round up to the nearest whole number)

11

You have 6 people working to set up for tonight's banquet, and each person can set up 13 tables per hour. You need to have 500 tables set up by 6pm. When should they begin setup?

11:30am

You have revenue of $56,876 and expenses of $64,600. If revenue stays the same, by what percent do you need to reduce expenses to break even (have a profit of zero)? (Round to the nearest percent.)

12%

From the reading, you learned that the RevPAR Index is calculated as your RevPar divided by the comp set's RevPAR times 100. If your RevPar is 421 and the comp set's is 326, what is your RevPAR Index? (Round to the nearest whole number.)

129

Your client needs all meals to be served within a 12 minute period. There will be 304 guests at tables of eight people. Each server can serve 1 table in 4 minutes. How many servers do you need to staff for the event? (round to the nearest whole number)

13

Instagram had 1.1 billion users as of 2018. The world's population was around 7.6 billion. What percentage of the population was using Instagram in 2018?

14.47%

You need to purchase chicken cutlets for a banquet. Each cutlet weighs 10 ounces and each guest will be served 5 ounces. The culets come frozen in 10 pound bags. How many bags will you need to order to feed 500 guests? (Round up to the nearest whole number)

16

Your annual budget to hire a social media team is $620,000. If each member on the team is paid $18/an hour and works a total of 2,040 hours per year, how many members can you hire for the team?

16

Since ADR is defined as Rooms Revenue / Occupied Rooms and RevPAR is defined as Rooms Revenue / Available Rooms, which of the following is true?

ADR is greater than or equal to RevPAR

You have received two bids from outside companies to conduct guest satisfaction surveys for you. You want at least 320 responses. Company A charges $3,200 + $6 per respondent. Company B charges $4,000 + $3 per respondent. Which company will cost you less?

Company B

You have 3 set banquet menus: Menu A: $8.95 per person, Menu B: $10.95 per person, and Menu C: $13.95 per person. Your client has budgeted $3,800 for 340 guests. Which is the highest priced menu that falls into her budget?

Menu B

Traffic in your restaurant from 3pm to 9pm approximates the function: traffic = 100 - 10 x |t - 6| where t is the hour. Between 7pm and 8pm, traffic is:

Decreasing

Your hotel's comp set has an ADR (Average Daily Rate) of $245. Average daily rate is computed as rooms revenue divided by occupied rooms. Your rooms revenue is $66,345 and 310 rooms were occupied last night. Is your ADR higher or lower than your comp set's ADR?

Lower

Your housekeeping budget for the month is $68,000. You've spent $11,100 on supplies, $38,750 on wages, $9,450 on linen replacements, and $6,000 on equipment repairs. Are you over or under budget for the month?

Under

Rooms revenue was $320,000 and dropped 2%. Food & beverage revenue was $140,000 and grew 5%. Assuming these are your only two sources of revenue, did total revenue go up or down?

Up

Researching a competitor's website, you find that they have a total of 35,000 square feet of meeting space. Your meeting rooms are 90 ft x 90 ft, 100 ft x 120 ft, 60 ft x 80 ft, and 60 ft x 70 ft. Who has more meeting space?

Your Competitor

You check out TripAdvisor and find that your hotel has 345 reviews of which 189 are positive. Your competitor has 567 reviews of which 243 are positive. Which hotel do customers view more positively?

Your Hotel

You are located in a city where the streets and avenues form a grid of squares. Your hotel is located at 15th Street and 12th Avenue. Your competitor is located at 4th Street and 22nd Avenue. Which hotel is closest (by straight line distance) to the stadium located at 9th Street and 18th Avenue?

Your competitor

In reading a competitive report, you see that your ADR is the same as your competitors. However, your RevPAR is a lot lower. You could most likely conclude that? (ADR = Rooms Revenue / Occupied Rooms; RevPAR = Rooms Revenue / Available Rooms)

Your occupancy is lower

A piece of bad news about your hotel goes viral. If each person spreads the news to 5 people within 1 minute, how long will it take for the news to reach 100 million people? Note: The log of y base x equals the power to which x must be raised to get y.

log base 5 of 100,000,000 = 11 minutes

Your budget for marketing for this month is $54,000. So far you've spent $6,000 on a PR campaign, $32,000 on web ads, and $20,000 targeting local meeting planners. Are you over or under budget?

over