Intro to HR
What are the six HR competencies?
(1) Provide transformation leadership (2) Collaborate and resolve strategic challenges within the firm (3) Encourage real employee involvement (4) Empower and facilitate learning as well as change and decision-making (5) Design process and performance systems (6) Maintain a global business perspective
What 3 factors are critical for transfer of training to occur?
1. Ability of the attendees to concentrate (avoid distraction) 2. Configuration of tables and chairs to achieve training goals 3. Resources needed (computer labs, software, notebooks, etc.)
What are the six major trends have been identified as influencing the work environment?
1. Change in technology 2. Capital investment 3. Economic changes 4. Capital utilization 5. Outsourcing 6. Government policies
HRP process "DOPE"
1. Develop- understand human capital needs 2. Objectives- determine links that exist between corporate and HR polices 3. Programming- ensuring the org will have the needed supply of employees in the future 4. Evaluating - evaluating and controlling HR plans and programs
4 implicit HR Objectives
1. Improve productivity 2. Improve quality of work 3. Ensure legal compliance 4. Foster ethical behavior
What are four implicit HR objectives?
1. Improve productivity 2.Improve quality of work 3. Ensure legal compliance 4. Ensure ethical behavior
What are three judge mental forecasting methods?
1. Managerial estimates 2. Delphi techniques 3. Nominal grouping techniques
What are the three levels of needs assessment associated with the ADDIE model?
1. Organizational level 2. Task level needs assessment 3. Person level needs assessment
What are the six statistical forecasting methods?
1. Simple linear regression 2. Multiple linear regression 3. Productivity ratios 4. HR ratios 5. Time series analysis 6. Stochastic ratios
Kirkpatrick's model
4 Levels of training outcomes: 1. Reaction criteria: focuses on what participants thought/felt about the program 2. Learning criteria: provides a quantifiable measure of what has been learned during the program 3. Behavior criteria: addresses the impact the program had on a participant's performance/behavior in the workplace 4. Results criteria: measures the effects of the program on broader organizational goals & objectives
HR Generalist
A person who has responsibility for performing a variety of HR activities
HR specialist
A person with in-depth knowledge and expertise in a limited area of HR
Stock option
A right to buy a given number of shares of stock at a set price, usually within a specified time period.
Wage-divided plan
A special type of cash plan, set the percentage of profits paid to employees according to the amount of dividend paid to stockholders
learning organization
An organization in which managers try to maximize the ability of individuals and groups to think and behave creatively and thus maximize the potential for organizational learning to take place.
Interviewing
Gathering factual background information about candidates, interviewers may ask in-depth questions regarding motivation, attitudes, and experience.
Background checks
May include reference verification, criminal history, credit history, legal status, driving records, drug test, military records, and employment records
HRM's work on improving the workplace environment focuses on what two environments?
Physical and psychological
HR tasks
Recruiting Placement (hiring) Training/development Evaluation/Performance Appraisal & Feedback Firing/Termination
What role does the staffing function of Human Resource management play within organizations?
Recruiting and selection of people with the needed skills of jobs within the organization.
Replacement planning
Snapshot assessment of the availability of qualified back-up for key management positions.
Where do ethics come from?
Social system, external
What role does the planning function of Human Resource management play within organizations?
Strategic and short and medium range planning align human resources wjrh strategic mission of organization
Supply forecasting methods
Succession planning Replacement planning
Is the ADDIE model a continuous or cycle or a linear series of steps? Why is the beneficial to the development process?
The results of evaluation from one training program become part of the assessment of needs for the next program.
Define the term "criterion"
The set of behaviors that represent a successful job holder
Training HR function
Try to improve employees knowledge, skills, and abilities in their current job
fixed pay
a set amount employees receive regardless of performance
ultimate criterion
a theoretical construct encompassing all performance aspects that define success on the job
Dynamic change
continual change, constant change or process that evolves over time
gender discrimination
denying a job to someone solely on the basis of whether the person is a man or a woman
Daphne Cosmetics, LLC uses the industry-leading video assessment to screen potential salespersons. The test has been utilized for 10 years and predicts success on the job. This assessment could be described as having _______________.
empirical validity
Employees may leave a company without giving a reason or notice under the ________________ doctrine.
employment at will
SWOT analysis
strengths, weaknesses, opportunities, threats
Inclusion
the action or state of including or of being included within a group or structure.
Diversity Management
the process and programs by which managers make everyone more aware of and sensitive to the needs and differences of others
ADDIE: Implement
Training implementation, tool in place, observation. schedule and deliver the program
Morals- why we do it ?
Because we believe in something being right he wrong
Gainsharing (bonus based on achievements)
"Profit sharing" - leads to enhanced productivity and subsequently creates additional profits in which all parties share.
Describe the purpose of recruitment
"To generate a pool of potentially qualified applicants To help organizational meet their legal and social responsibility"
How does the book define abilities?
Qualities that enable a person to perform a particular task; abilities are more stable and enduring than skills
Regardless of the ranking method used, what is the output?
Quality and quantity of performance
Why is establishing HR objectives and polices vital? (Phase 2)
Link between HR planning and strategy is vital, because it fosters HR strategies that support the firms business plans
Quality of life work (QWL)
Quality of life experience by employees in their work environment
What are the 4 phases of HR planning
1. Gathering, analyzing, and forecasting data to develop and Hr supply and demand forecast 2. Establishing HR objectives and polices and gaining approval and support for them from top management 3. Designing and implementing plans and action program in such areas as recruitment, training. And promotion, that will enable the organization to achieve its HR objectives 4. Controlling and evaluating HRM plans and programs to facilitate progress toward HR objectives
Three exceptions to employment at will
1. Public- policy exception 2. Implied-contract exception 3. Implied covenant-of-good-faith exception
What are three basic elements of an affirmative action plan?
1. reasonable self-analysis 2. reasonable rational for taking affirmative action 3. reasonable affirmative action
Fair Labor Standards Act of 1938
1938 act which provided for a minimum wage and restricted shipments of goods produced with child labor
Affirmative Action
A policy designed to redress past discrimination against women and minority groups through measures to improve their economic and educational opportunities
Genetic Information Nondiscrimination Act (GINA)
Act that prohibits discrimination against individuals on the basis of their genetic information in both employment and health insurance.
Immigration Reform and Control Act (IRCA)
Act that prohibits discrimination against job applicants on the basis of national origin or citizenship; establishes penalties for hiring illegal aliens and requires employers to establish each employee's identity and eligibility to work.
Validity
Actually measuring exactly what you intend to measure. How accurately and precisely a measure assesses an attribute
implied contract exception
An exception to the employment-at-will doctrine stating that a legally binding agreement is created between an employer and employee based on their actions, and not on a formal contract.
What are two ways organizations use performance appraisal data?
Administrative and development use
What are two advantages of using computer monitoring as a data source for performance appraisals?
Alignment with strategic goals and company culture
Multiple Linear Regression
An extension of simple linear regression analysis. However, in multiple linear regression, instead of relating employment to just one variable, multiple variables are used.
ADDIE model
Analysis, Design, Develop, Implement, Evaluate
Characteristics of HR professional
Analytical abilities Leadership and influence Engagement Political awareness Customer focus Greater understand of economic phenomena
What is the result of diversity management within organizations?
And effective diversity management program will help each individual within the organization feel included.
_________ are an effective method for gathering a large amount of applicant biographical information for relatively little cost.
Applications
sales incentive commission
Apply to salespeople and managers, who generally receive their pay in the form of commission
ADDIE: Evaluate
Awareness, knowledge, behavior, and results
Types of screening prior to a on offer that assist in confirming information, such as a drug test, monitor vehicle reports and credit reports are called____?
Background checks
Ethics- why do we do it ?
Because society says it's the right thing to do
Why is establishing HR objectives and policies vital?
Because there is usually a gap between demand and supply
What is meant by "engagement"?
Being involved and aware of structural changes
What are the various ways implied contracts are created ?
Between and employee and employer if the employer gives oral assurances that the employee will have continued work for satisfactory job performance
What information is Included in the design blueprint ?
Blueprint consist of the goals, objectives, and evaluation task that must he developed and sequenced. Development is the stage during which the design is revised and improved.
What are three factors that affect the validity and relatability of an organizations performance appraisal process?
Rate errors , incomplete or inaccurate information, and poor communication
Dynamic, incremental change
Change in procedure, periodically
What information does middle- level management provide during a needs analysis ?
Can advice on the resources available for trainings the nature of specific performance problems they see in their assigned areas of responsibilities, and the categories of employees they see as targets for potential training program
Organization-level change
Change the organization culture in some way
Religious discrimination goes beyond considering only employees' faith but also extends to protecting their ________?
Closely held beliefs
How does the EEOC define "color"?
Color is also commonly understood to mean pigmentation, complexion, or skin shade or tone.
Employment-at-will (EAW)
Common law doctrine that employers have the right to hire, fire, demote, or promote as they choose, unless there is a law or contract to the contrary. Employees have the right to quit and get another job under the same constraints.
What is the most coming source of external recruiting in most industries ?
Company website
Define the term "reliability"
Consistency or stability of a selection instrument (predictor)
A company's HR department gives all candidates for positions at the senior manager and above a personality assessment. When choosing the assessment, they need to ensure it has ______?
Construct validity
Reference Checks
Contacting previous employers of a job applicant to determine his or her job history. Reference checks may also include checking with school(s) or college(s) attended by the applicant to verify educational qualifications.
What information is included in a "candidate profile"?
Contains information regarding the candidates experience or skills related to specific jobs
When employers use a selection test that measures a specific skill on the job description, the test likely has ______?
Context validity
Learning organizations are dedicated to:
Continuous learning Nurturing new and expansive patterns of thinking Expanding people's capacity to create the results they desire
How can HR professionals create a culture where ethical behavior is encouraged?
Create a positive work environment, hiring ethical individuals, provide ethical training, labeling and modeling ethical behavior, crashing well- defined code of ethics, establishing open-door policy, providing a EAP- employee assistance program
ADDIE: Development
Create a prototype, develop course material, review pilot session
Foster ethical behavior by
Creating and sustaining a positive work environment
How was the EEOC created?
Federal agency created by the Civil Rights Act of 1964
What is job rotation?
Is temporary and used to expose management trainees to various positions, career management, and planning , and to relieve job burnout
Demand
Is the number and type of employees you will need to achieve organizations strategic mission
Supply
Is the number and types of employees who will be available now or in the future to fill those jobs
What are job profiles?
Detailed job descriptions as well as job specifications
Employee Development
Development refers to improving knowledge for the future
Why is it important for and HR professional to have analytical abilities?
Diagnose and singe problems, increase managing process instead of activities, financial data and testing procedures and testing
List the two types of compensation
Direct and indirect compensation
Alternative ranking method
Direct comparison of employees to each other on each job criterion
static change
Discontinuous, are definitive and occur almost instantly
A business becomes more global in nature, employing people with a variety of thinking styles, personalities, cultural, racial and ethnic backgrounds is important. This workforce could be described as having ?
Diversity
Indirect Compensation
Employee services, benefits; trainings and/or any other indirect form or compensation or benefits
What are the goals of a needs assessment?
Ensure that any training program meets a real need in the organization. Determine enter a training need exists.
What are the benefits of a reliable selection process?
Employees are more likely to succeed in their jobs, in turn, if employees are successful in their jobs. The org experiences less turnover and increases loyalty and a positive work environment
Who must have an affirmative action plan?
Employers
Ensure legal compliance by
Enforcing the laws and regulations that affect hiring and pay decisions
Technology
Equipment and knowledge used to produce goods and services
Why is it important for HR professionals to be customer focused?
Equity and justice. Serve external customers as well as internal needs
What role does a job analysis play in performance appraisals?
Establishes the validity of the performance appraisal
Why is the evaluation of HR plans and programs an important process?
Evaluation of Hr plans and programs is an important process not only for determining the effectiveness of HRP, but also for demonstrating the significance of both HRP and HR departments role within the organization
What must management be aware of in order to maintain effective work relationships ?
employee rights
What information can an SME provide during a needs analysis?
Experts on the nature of the tasks that need to be performed more effectively, the knowledge, skills, and abilities necessary to perform each task, the equipment necessary to conduct the task, and/or the working conditions under which a given task is performed.
System model of organization
Explains the rules of organizations, development interventions that are available
HRP helps organizations fulfill business plans:
Financial objectives Output goals Product mix Technologies Resource requirements
What knowledge of the business and industry must an HR professional possess?
Firms business objectives, training in strategic planning , in-depth understanding of financial statements. Familiarity with sales, marketing, and production techniques; and technological proficiency.
How does technology influence an organizations structure ?
Flat verse vertical, how Jon's are broken down and the overall hierarchy
What is the primary purpose of a person level needs assessment ?
Focus on individual employees and how well they perform their jobs. Who, specifically, needs training
HR specialist
Focuses on one or two targeted (specific) functions and has deep knowledge of those
Best practices in recruiting
Forward thinking approach -types of employees org needs Social needs- federal and social regulations Uses benefits to its advantage- attract top talent with benefits Emphasize internal recruiting- internal employees who are already trained Embrace diversity - huge rewards associated with investing in a diverse workplace
How do organizations improve the quality of work life? How have employees' attitudes regarding involvement with their work shifted?
Greater involve the in work-enjoy more autonomy and change to have input.
Redundancy Planning
HR planning associated with the process of laying off employees who are no longer needed.
What impact has globalization had on Hr practices?
HR policies need international applicability and be inclusive of other cultures.
What is critical for transfer to training to occur?
Have conditions in training identical to the job position, teach principles for applying the learned behaviors to the job, and a contract plan
HR Generalist
He a broad understanding of all HR functions
Indirect Compensation examples
Health insurance, paid time off, retirement, etc.
The importance of Human Resource Planning (HRP)
Help execute the org business strategy & forecasting the human capital needs for the organization
Common forms of fixed pay
Hourly wage and/or a yearly salary
Empirical Validity
How much a predictor relates to a criterion (some measure of job success)
Define the term "demand" in terms of HRM
Human capital needs (the demand)
What are the key benefits of ensuring the validity of selection test?
Identifying applicants who are best qualified
Use of performance appraisal data- Developmental
Identifying training needs Motivating employees to improve Feedback Counseling employees Spitting performance deficiencies Identify and acknowledge strength
In what circumstances is the validity of peer appraisals reduced?
If the organizations reward system is highly competitive and based on performance, and if there is a low level of trust among subordinates
A company's employee handbook with its description of policies and processes can be misconstrued as?
Implied contract
employee training
Improving skills needed to perform better in the current job
What industries are more like key to use trade associations as a recruitment source?
In some industries, such as the construction industry, skilled workers are recruited through the local labor organization
The acme widget company strives to create an environment in which all employees feel they belong. The teen for such a goal is _______?
Inclusion
What makes a performance appraisal instrument invalid?
Incompetent or inaccurate information, communication, and rating errors
Types of Employee Compensation
Indirect and direct
Morals - where do they come from?
Individual, internal
A diverse workplace increases the company's likelihood of success through creativity and _______?
Innovation
Why is it important for HR professionals to have political awareness ?
Integrating resources becoming a change agent
What information is learned from appraisal by subordinates?
It can make superiors more aware of their impact on subordinates, and if the learning experience can be improved.
content validity
It estimates the relevance of a predictor as an indicator of performance, without collecting actual performance information
Why would an organization choose to use on-the- job training?
It provides an "hands- on" learning experience that facilitates learning transfer and because it can fit into the organizations flow of activities.
The process for gathering information on the task, processes and functions that make up a position, that is then used to identify selection methods, is called ______?
Job analysis
What are two major components of job- matching?
Job profiles and candidate profiles
The KSA's necessary for the successful performance of the essential functions of a position is called _____?
Job specifications
What information is included in replacement planning?
Job vacancies
Demand forecasting methods
Judgmental and statistical
What are two common forecasting techniques used to project the organizations demand for Human Resources ?
Judgmental and statistical
HR Competencies
Leadership and Navigation Ethical Practices Consultation Communication Relationship Management Ethical Practice HR Knowledge Business Acumen Critical Evaluation Global and Cultural Effectiveness
ADDIE: Design
Learning objective, delivery format, activities and exercise
What is the Civil Rights Act?
Legislation prohibiting discrimination based on race, color, religion, sex, or national origin.
Why is the ability to influence others a critical characteristic of and HR professional?
Lends to personal credibility
How does the EEOC define "race"?
Local geographic or global human population- a distinct group- that is evident by genetically transmitted characteristics
What is the primary purpose of an organizational level needs assessment ?
Look at the company's long-Term bison and cuter directions, in order to determine the workforce needs of the future. Also, provides a broad look across the organization to identify where training might be needed based in high turnover and absenteeism or low performance
What is the primary purpose of a task level needs assessment ?
Look for current or potential gaps when compared to workforce capabilities. What needs to be taught in a training program and how certain skills and knowledge translate into tasks performance
What is the role of performance appraisals?
Measures and monitors employee performance
Define the term "employee selection"
Most employers, the application form or resume is the first step in the selection process, followed by interviews and reference checks
Job rotation
Moves employees between 2 or more assignments or jobs at regular intervals of time to expose them to all the aspects of an organization
Abilities
Natural or acquired skills or talents a person has to perform a certain task
What role does training managers/ instructional designers okay during a need analysis ?
Need to assess whether potential training programs are alighted with business strategy, but they will particularly focused on how the needs assessment and analysis will assist them in the design, development, and conduct of the actual program
Why is a propensity for action needed by an HR professional?
Needs to be proactive to prevent major problems
ADDIE: Analysis
Needs, requirements, task, participants current capabilities
Quantum change
Noticeable, instant
National origin employment discrimination
Occurs when an employer makes an adverse employment decision against an individual because of the individual or his or her ancestor: 1. Is from a certain country or place 2. Belongs to or identifies with a national, cultural, or ethnic group 3. associates with a person from that group
Which of the three types of validity (empirical, content, and construct) is legally defensible if challenged in court?
Only empirical validity is legally defensible
Narrative essay performance review
Only provides qualitative data- including behavior criteria on the form, such as critical incidents, behavioral checklist, and forced-choice forms. Can significantly enrich the appraisal
Define "culture" and identify who shapes an organizations culture
Organizations value system identifies people's values and assumptions about their willingness to work, their ethics, and the way they should be treated.
_______ will help reduce turnover and increase productivity among the new employees.
Orientation
What should be included in redundancy planning ?
Outplacement counseling, buy-outs, job skill retaining, and job transfer
Americans with Disabilities Act
Passed by Congress in 1991, this act banned discrimination against the disabled in employment and mandated easy access to all public and commerical buildings.
Direct Compensation
Pay that is received by an employee, including base pay, differential pay, and incentive pay
Why is being a learning organization beneficial?
People continually expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are nurtured, where collective aspiration is set free and where people are continually learning
What is the purpose of a SWOT analysis?
Play to strengths, moderate weakness, make the most of opportunities, and manage or eliminate threats
What can results from the poor validity of selection tests?
Poor validity can result in legal action if the test is shown to be discriminatory
How does the book define knowledge?
Practical understanding of a subject
Morals- what are they ?
Principals or habits with respect to right or wrong conduct.
Job evaluation
Process of comparing jobs by the use of formal and systematic procedures to determine their worth. Compares the knowledge, skills, behavior, and working conditions of all jobs in the org
In what type of situation are employment agencies used?
Professional and managerial workers; skilled workers
Skills
Proficiency acquired through training or experience
Attraction Plan
Program in which the employer creates a workplace culture that attracts and retains workers
Age Discrimination in Employment Act of 1967
Prohibits discrimination against workers over the age of 40 and restricts mandatory retirement
Civil Rights Act
Prohibits discrimination in employment, education, and places of public accommodation (1964).
linear regression analysis
Projection of future demand is based on past relationships between org employment level and a variable relates to the employment
Why is it important that hr managers and personnel be familiar with the laws and regulations ?
Protect employees, protect organization, and avoid liability
What is the purpose of age discrimination act ADEA?
Protect workers from 40-65. The age discrimination in employment act applies to public and private employers, and to unions with more than 20 employees
Cash plans
Provide for payment of profit shares at regular intervals, typically monthly or yearly. The % of profits distributed ranges from 8-75 percent.
What information does upper- level management provide during a need analysis?
Provide unlit in the vision of the organization and how this relates to future needs for talent. They can also assess current organizational effectiveness in broad terms.
HR planning
Provides better basis for planning employee development Reduce cost promotes a greater awareness provides a tool for evaluation Improves overall business planning process Provides more opportunities for women and minority groups
Job transfer
Provides experience in other areas of an employees current department or a nee department. Gain wider and broader experience within the business
When an employee has informed a governmental agency of the company's wrongdoing, the employer cannot (for this reason only) let the employee go. This exception to a rule is called the _____?
Public policy exception
public policy exception
Public policy interest could include and employee who refuses to break the law, exercised legal right, fulfills a statutory duty. Or engages in whistle-blowing activities
employment at will exceptions
Public policy, implied contract, covenant of good faith
List the ways human resource planning (HRP) helps organizations.
Reduce dose by helping management anticipate shortages or surpluses of hr and correct imbalances before they become unmanageable and expensive Provide a better basis for planning employee development that makes optimum use of workers strengths Improve overall business planning process Provide more opportunities for women and minority groups Promote greater awareness of the importance of sound HRM throughout all levees of the org Provide a tool for evaluating the effect of alternative HR actions and policies
______ Allows us to gather information from other people's perspective on the candidate.
Reference checks
diversity
Refers to the similarities and differences between individuals, accounting for numerous aspects of personality and individual identity
Static, incremental
Relatively small, quick change
Religious Discrimination
Religious discrimination is the unfavorable or unfair treatment of a person on the basis of that person's religious beliefs.
What are two judgmental techniques used by organizations to make supply forecast ?
Replacement planning, succession planning
construct validity
Requires demonstrating that a relationships use between a selection procedure and a psychological trait or measure
Equal Pay Act of 1963
Requires that men and women be paid the same amount for doing the same job
Variable Compensation
Rewards that link employee pay to employee and organizational performance. Examples include forms of profit sharing, bonuses, stock options, merit pay, and piecework plans.
Ethics
Rules of conduct recognized in respect to a particular class of human actions or particular group or culture
Uses of performance appraisal data - Administrative
Salary increases/ decreases (Placement decisions): Demotions Layoffs Promotions/ transfers Termination
Lair an example of a variable
Sales
Application Blanks
Seeks information about the applicants background and current situation
In what circumstance is peer appraisals useful?
Self-managed teams, when teamwork and participation are part of the organizational culture
Why is transfer of learning important?
Sequencing skills to be learned Developing instructional methods Assessing the effectiveness of practice conditions
What is the different between succession planning and replacement planning?
Succession planning is similar to replacement planning except that succession planning tends to be longer term, more developmental, and more flexible. Replacement planning uses charts that show the names of the current occupants of positions in the organization and the names of likely replacements
What does research teach us about effectiveness of orientation and socialization ?
Suggest that effective orientation and socialization reduce turnover and help create a positive work environment.
What is required from the supervisor under a forced distribution performance appraisal method?
Superior must assign only a certain proportion of subordinates to each of several categories with respect to each other.
Sources of Performance Appraisals
Supervisors rating their employees Employees rating their supervisors Team members rating each other Employees rating themselves Outside sources rating employees multisource or 360 feedback
Dynamic, quantum change
Sustained change, immediate impact - long term merger
What Is Job Matching?
Systematic effort to identify people's KSAs (knowledge, skills, and abilities) and match them to job openings
How has technology influences HRP?
Technology allows organizations to create human resource information systems that include import web hr-related records for every employee with the organization
Succession Planning
Tends to be long- term, developmental, and flexible
Developing data
The first phase of the process of human resources planning. Developing data includes inventories of the current workforce, projected future needs, and an understanding of what will be required to meet those needs.
What information is learned during the "pilot program"?
The sequencing of content, assess the effectiveness of chosen learning activities, assess the time allotted, determine if the physical space and layout are appropriate, and test the various assumptions about program design, development, and implementation.
Business Ethics
The values and principals that are used to evaluate whether the collective behavior of members of an organization is appropriate
Knowledge
Theoretical or practical understanding of a subject
What are the consequences of the "employment at-will ?"
There are no legal consequences however, recent decades, the at-will doctrine has come under criticism due to potentially harsh consequences to employees, which may leave employees vulnerable and financially insecure
Why are conventional rating forms extensively used by organizations ?
They are relatively easy to develop and permit quantitative results that allow comparisons across employees and department
How do you improve productivity ?
Through work organization and design
The EEOC acts as the enforcement agency for ____that protests people from discrimination based on sex, religion, race, national origin and color
Title VII of the Civil Rights Act
Why is it important that the HR managers be at the tip of the organizational hierarchy?
To provide input regarding chive ember if strategic objectifies, HR policy formation and power to implement fair and consistent HR polices.
What is the expectation of the HR department regarding change?
To stay up to date on latest best practices and innovative approaches to personnel problems and concerns, must be aware of issues facing firm/ industry to be proactive instead of reactive
What are for types of action plans ?
Traditional organizational structure Workable organizational structure
How does HRM enhance human potential?
Training and development
Why is transfer of training important?
Training servers no purpose if its not used back on the job
What criterion do organizations think should be used for transfers?
Transferring candidates from whiting is whether seniority m, or performance and merit, should be used as the criterion
Pregnancy Discrimination Act
U.S. act that prohibits discrimination on the basis of pregnancy, childbirth, or related medical conditions.
Affirmative Action
When employers are urged to make up for historical discrimination
What should multiple linear regression be used to forecast demand?
When more variables are used
When should time time series analysis be used to forecast demand?
When projecting future HR needs
Define the term "supply" in HRM
Who is available to fill those needs
What protected categories are covered under affirmative action?
Women, African Americans, Asians, Pacific Islanders, American Indian/Alaska Native, disabled persons, and veterans
How can HR managers make a significant contribution toward productivity improvements?
Work organization process, distribution organization of work design, work design content, methods, and relationships among jobs.
What action program is designed to increase the supply of the right employees in the organizations?
Workable organizational structure
incentive pay plan
a compensation structure that ties worker pay directly to performance. such plans include piece rates, bonuses, stock options, commissions, and profit sharing
Piecework
a compensation system in which employees are paid a set rate for each item they produce
EEOC (Equal Employment Opportunity Commission)
a federal agency that administers and enforces civil rights laws against workplace discrimination
actual criterion
actual measure of job performance obtained
sexual harassment
comments, gestures, or physical contacts of a sexual nature that are deliberate, repeated, and unwelcome
gender identity discrimination
discrimination against an individual because the victim is transgender, lesbian, gay, or bisexual
What two types of data are typically gathered during the evaluation phase?
formative and summative 1. Determination of the measurement criteria 2. The development and implementation of a research design that allows reasonable conclusions to be drawn about cause and effect
The purpose of the EEOC is to ________.
investigate claims of discrimination
On-site training
is advantageous to a facility because it is less disruptive to the normal workflow than other forms of training
What does KSA stand for?
knowledge, skills, and abilities
paired comparison method
method of performance measurement that compares each employee with each other employee to establish rankings, two at a time on a single standard, to determine which is better
How does the book define skills?
proficiencies developed through training or experience.
Title VII of the Civil Rights Act of 1964
prohibits employment agencies, employers, and unions from discriminating against applicants and employees on the basis of race, color, religion, national origin, or sex.
Covenant of Good Faith Exception
prohibits terminations made in bad faith or that are malicious in nature. Each party to the employment relationship makes an implied promise to treat the other in good faith and fairness.
Straight ranking method
rank employees from best performing employee (with rank of 1 indicating best performance) to lowest performing employee
Moral Philosophy
refers to the specific principles or values people use to decide what is right and wrong
recruitment
the process through which the organization seeks applicants for potential employment
Replacement planning
uses charts that show the names of the current occupants of positions in the organization and the names of likely replacements.
Women, Asians, African Americans, Pacific Islanders, people with disabilities and ________________ are covered under affirmative action.
veterans
