Intro to Management Module 5

What is true when it comes to increasing your team's effectiveness?

Allowing team members to be part of the process and feel included will encourage them to feel more vested in the work.

Ursula would like to use the traits approach to help her determine possible leaders and their roles. What is a criticism of this approach?

The model only identifies traits that leaders possess.

Alex needs to approach several stakeholders individually to deliver details of the current expansion strategy and solicit their feedback. What should Alex's focus be?

The perceived message

If your current job isn't the best fit for your strengths, when is it recommended to look for a new position within your current company?

The transition time between companies is costly, you have value at your current company, and your employer is flexible and you are willing to make a change

When matching up your strengths with your confirmed job responsibilities, what's an important thing to keep in mind?

There will most likely be a mix of items that match and items that don't match.

Using your senses to learn more about the world and people around you will help to enhance your social awareness.

True

When your team reaches a consensus that disregards opposing viewpoints that is known as groupthink.

True

What best defines "effective leadership"?

Using a variety of leadership styles at the right time and in the right way

The following concepts are all important aspects of emotional intelligence. Which one faces inward?

emotion management

Which of the following is not a benefit of creating a great work experience

employees will work longer hours

Alfred, the chair of an informal committee for road and trail maintenance, wishes to broaden his perspective on problems that may arise in the next year. Which tactic is likely least helpful?

examining his own opinions and strategies in detail

A positive attitude isn't important when hiring because all that matters is that they can get the job done.

false

If one of your employees is struggling on a project, you should do it for them.

false

If your employees are in an argument, you should side with the one that you think is right.

false

Leaders should only support employees when they ask for help.

false

To set the right goals, you first have to get everyone on your team to commit to achieving those goals.

false

Contemplating and creating ___ will help to achieve our full potential

goals

Your level of emotional intelligence will determine _____.

how you react to challenging situations

What are the key factors that cause you to react to a situation?

how you think and feel about the situation

All of the following will help you define your own fulfillment except

how your teammates define it

What can cause a team to fail?

inability to deal with conflict lack of trust unclear purpose or goal

As a leader what is your most precious asset?

integrity

What are the two P's of political acumen?

power and priorities

Effectively leading yourself starts with which three components?

purpose, vision, and values

What doesn't happen when teams and departments work in silos?

open communication

Which of the following occurs with self learning?

personal accountability

Empathy is about putting yourself in someone else shoes to understand where they are coming from.

true

Which of the following is a cause of employee disengagement?

work seems irrelevant no access to professional development programs no viable career path

Which is not an employee engagement factor?

workload

Effective leadership is an ongoing process. Focus on one area at a time and make a plan and implement over how many weeks?

4-6 weeks

What percentage of change initiatives fail due to poor leadership?

70

When having a difficult conversation, what should a leader do? (choose three) A. Stick to the facts and avoid opinions. B. Make judgments and assumptions about the situation. C. Practice active and humble listening. D. Practice empathy. E. All of these answers.

A, C, D

Apologizing when you're wrong and owning up to your mistakes will cause you to lose trust with others.

False

Which of the following is not a recommended step to invest time in growing your strengths?

Ask for a promotion

Susan is trying to empathize with Olivia's loss of a child. Which two principles should guide her speech?

Ask questions and do not assume too much.

What's the first step to managing diversity at work?

Assess your current diversity situation

Which type of leader has these characteristics: Purpose, Values, Relationships, Self-Discipline, Compassion

Authentic

How do you know which of your strengths are the strongest overall?

By listing and rating them

What is the first step to leading the vision and values of an organization?

Be clear about what the core values are.

What is not a way to lead with empathy?

Collaborate on a solution

What is the least effective way to recognize team performance?

Compliment employees regularly

What's not a barrier to diversity?

Creativity

In what stage of the Situational Leadership style does the leader tell the person what they have to do, how to do it, and why it needs to be done?

Directing

What's not a step for creating a new habit?

Focus on a big habit

What is the first step to help your teammates become more fulfilled?

Get to know them on a personal level

What's the first step in coaching an employee?

Instill confidence in them

When developing and building your key relationships what should you not do?

Keep initial meeting short, people are rushed for time.

An effective way of developing resilience is to express feelings. Which of these is not a suggested way to express feelings?

Laugh by watching a funny cat video.

Giving people a sense that they matter and that they have a direction to go is an example of which engagement factor?

Purpose

What's the final step to establishing collaboration?

Share your to-do list

Which is not a way to create a culture of learning?

Tell your employees to share what they learn with each other

Which is a characteristic of a servant leader?

They lead by creating a culture that helps people grow to their full potential

By using strong leadership practices your performance will speak for itself.

This is true all of the time.

What belongs in the Both column?

This is where you indicate when someone other than you mentions the same gifts that you wrote about yourself on your worksheet.

All of these are things you should consider when hiring for personality except_

Track record

The best ways to improve the employee experience include investing in training and development, improving the workspace and giving more rewards and recognition.

True

Which is not a core component of developing a team member?

What hours does the employee like to work?

What is sustainability?

keeping yourself in good shape so that you can meet and respond to the daily challenges over time.

Which is an effective tip on staying informed on what is happening in your organization?

listen for comments about pressures, challenges, and opportunities review internal communication frequently review all of the organization's publicity materials

By focusing on creating a positive culture you will _____.

retain your best people and attract other top talent .

What are the two primary components to emotional intelligence?

self awareness and awareness to others

Employees who derive meaning from their work exhibit all of the following except___

they make money

There are many helpful things to do when you're thinking about switching careers. Which of these is not one of them?

Telling your co-workers that you plan to quit.

Which of the following would not make a good mentor?

The CEO

Is there a true relationship between mindset and opportunities?

Yes, because developing a growth mindset can turn challenges into opportunities.

What is the trap in the talent trap?

You are tricked into thinking the talent you have is all you need to progress

What is the relationship between a period of change and expanding your mindset?

You can only expand your mindset if you go through a period of change.

What happens when both you and a friend write down the same gift to describe you?

You can write the gift in the Multiple Mentions section.

In order to advance your learning and change your mindset, how must you deal with the past?

You embrace what happened in the past, and use it to move optimistically into the future

If you are truly committed to creating a lifelong learning habit, how can you ensure you are remaining focused on developing this habit?

You have a weekly check-in where you ask yourself what interesting things you have learned over the week.

What is meant by a "mixed mindset"?

Your mindset can be a fixed mindset or a growth mindset, depending on the situation and circumstances.

How does your vision relate to creating opportunities for growth?

Your vision is what you want to achieve for yourself.

A team is debugging legacy code. Marcus is daunted by errors. Jan says, "It can't be done!" Oscar corrects errors and loses track of time. Flauta is stuck on the first error. Who is in their flow?

Oscar

According to research, what percent do leaders spend on communication?

75%-90%

What are the benefits of enhancing one's strengths rather than creating a new style?

Ease, authenticity, and trust

What is the first step in building emotional intelligence?

Be aware of how your emotional response process works.

What is true when it comes to building relationships in your organization?

Building relationships up, down, and across your organization is key to your success as a leader.

If the person who offended you doesn't acknowledge it or apologize for their actions, what should you do? (choose three) A. Retaliate. B. Be the bigger person and act like it didn't happen. C. Restate the impact of the behavior. D. Refer to the company Code of Ethics. E. Take it to the next level supervisor.

C, D, E

Which statement is the most appropriate, empathetic model?

I can see how that could be really discouraging.

_____ leaders are unique and special. They take great risks, communicate a compelling vision of the future, and are passionate and persuasive with a deep conviction to their cause.

Charismatic

There are a few ways we can understand what is expected of us, especially in a professional setting. Which of these is not one of them?

Comparing what you do to others around you

Which of the following statements would be a great way to talk about leading yourself to your boss.

I'm making a conscious effort to ______, and I would like for you to hold me accountable.

If your boss doesn't recognize a recent win, what should you do?

Frame the win to your boss in terms of impact

The Gig Economy is altering the way we work. It is comprised of _____.

Freelancers, contract workers, and crowdfunded

What is one approach that works when it comes to effectively managing conflict?

Get acknowledgement on the effect of the behavior to move past it and come to a mutual agreement.

What is the key goal of effective communication?

Get your message across to others and listening to their point of view.

Horst walks into the Tuesday meeting and is immediately confronted by Javier concerning the cost overruns on artwork. What should Horst do?

He should take a moment to calm himself.

What best represents leading change with agility and resilience

Helping a team understand the why behind the change, and what it would and could mean for them and their jobs

The impact we make is about ___

How someone else perceives us and our messages

When evaluating your own performance, what should you focus on?

How you feel where you have improved where you have done well

Geisha has a large initiative that affects the entire organization, so it's imperative that as many people as possible are involved throughout the process. Which type of leadership would best fit the situation?

Inclusive leadership

What's an advantage of an autocratic leadership style?

It can produce results when there is a lack of leadership and a need for direction

Safra is building a leadership development program at her company. The company is on a fast track to develop future leaders. Which theme will impact their timeline overall?

Leadership is a gradual progression.

All of the following are components of the "Difficult Conversations Checklist", except:

Make assumptions earlier rather than later.

You have an employee who lacks ability but is willing to do the work. How would you respond using the situational model?

Provide both behaviors and coach them.

How has research into leadership debunked the "leadership myth"?

Research has found that nearly everyone can develop leadership skills.

What is an effective way of shifting your perspective?

Seek different points of views.

Once you have defined what you hope to achieve in an experimental process, what will you do next?

Set a review process for what works and what doesn't

What can you do to continually improve upon your strengths?

Set quarterly goals and create actions to support those goals.

The first step in creating a healthy habit is to determine the _____.

Short term and long term goals

_____ leadership is a model with a core belief that no one leadership style works best in all cases.

Situational

In this course, a gift is best described as:

Something that has always come easily to you, and that you do well with little effort.

When goal setting, some leaders overlook the importance of what?

Strategic goals

Which is a disadvantage of a democratic leadership style?

The cost to the decision-making process

What would NOT be a typical question to ask when assessing the gifts of a friend?

What is something this person has to try very hard to be good at?

What kind of question would you NOT find on a skill discovery worksheet?

What jobs do you wish to hold in the future?

What kind of feedback question would give you the best insight into what a person enjoys and values?

What kinds of objects or personal trinkets does this person have at their home?

People who pay attention to their senses so they are socially aware are often said to be _____.

intuitive

If you're making a request for development, you should make sure your request _____.

is specific

Playing to your strengths is about ____

knowing what your strong points are and enhancing those

Meg is a VP of engineering and is looking for a hands-off leader for a group that is highly educated, skilled, and self-motivated. Which type of leadership style would best fit this situation?

laissez-faire

What is the principle tool for developing self-awareness?

analysis of past situations, emotions, and actions

Margaret is often irked by Julio's interruptions of her meetings. How should Margaret try to view Julio's behavior in order to address the situation?

as an objective bystander

Nelson works for a boss that takes control and does not delegate power to the team but does tell you what to do. There are plenty of structured processes with rigid rules and clear policies. This is an example of a(n) _____ leader.

autocratic

What are the primary sources of internal motivation?

autonomy, mastery, and purpose

When your career is doing what you love, it can bring you a lot of things, but not always _____.

money

Ramon is a very balanced task and relation-oriented leader. Which type of leadership does Ramon have?

behavioral

What is flow?

being in the zone

For JoAnn, English is a second language. When she speaks, she intently focuses on using the correct words and grammar. What else should JoAnn focus on in addition to listening?

body language and tone

How can you ease the sting of gathering potentially negative feedback?

by focusing on the process and gathering multiple opinions

How can you maintain your focus on developing a growth mindset?

by prioritizing the ways you are using your mindset in different areas of your life

Marvin is a manager who strives to make the best possible decisions by including team member input. This is an example of a(n) _____ leader.

democratic

What does the 'D' stand for in the ABCDE model?

disrupting thoughts

Which term defines the level of positive emotional commitment employees feel toward their job and organization?

engagement

After a failure, one way to mentally rebound is to _____.

give yourself a quick mood boost by accomplishing something that makes you feel good .

When you're talking to a senior leader about your boss, you should ______.

say something positive about your boss and tie it into your job performance .

When you're speaking with your peers about leading yourself, you should...

share strategies and encourage each other

Focus is _____.

the strategic allocation of your time and attention on that which is most valuable.

How can you make the disruption of undesirable emotional reactions a routine process?

through conscious practice

Why is it beneficial to manage emotions?

to control subsequent behavior

We rely heavily on cognitive shortcuts, which help us to focus on the important information and make quick decisions.

true

When you know your colleague could benefit from something you read, you should share it with them.

true

You have to define your own fulfillment before you can help your teammates.

true

By asking yourself questions like, "Can I learn new skills?" you will _____.

understand what mindset you have

The purpose of having someone you know give 360 degree feedback is so that...

you can become more aware of your skills

If you're a boss, and you're talking to your team about leading themselves, make sure to emphasize that _____.

you will still be involved and are there to support them .