Introduction to Operations and Supply Chain Strategy

Place these steps in the implementation projects phase of formulating an operations and supply chain strategy in the correct order.

1. Definition of specific implementation projects 2. Identification of resources needed 3. Project funding procurement

Total Quality Management (TQM) became popular during what time frame 2000s 1980s 1890s 1790s

1980s

Which of the following is an example of a service business? A call center A computer manufacturer An automobile manufacturer A home builder

A call center

Which of the following is an example of a goods producing business? A jewelry maker A hospital The IT department of a large university A call center An automobile manufacturer

A jewelry maker An automobile manufacturer

Operational effectiveness relates to processes that span which of the following parts of the business? Taking customer orders Handling returns Manufacturing Shipping products All business functions

All business functions

A network can be added for which of the following? Only manufacturing with high labor content Only services with a physical component Any manufacturing Any service

Any manufacturing Any service

What involves the analysis of data to better solve business problems? Operations management Information technology Business analytics Supply chain management

Business analytics

An approach to improving business processes that seeks to make revolutionary changes as opposed to evolutionary (small) changes. Business process reengineering Mass customization Overall change management Six Sigma Electronic commerce

Business process reengineering

______ takes a fresh look at what the organization is trying to do in all its business processes, and then eliminating non-value-added steps and computerizing the remaining ones to achieve the desired outcome. Business process reengineering Electronic commerce Overall change management Mass customization Six Sigma

Business process reengineering

Which of the following is the first step in a typical strategic planning process? Plan operations and supply chain strategy Develop the strategy Evaluate initiatives Define vision, mission, and objectives

Define vision, mission, and objectives

_____ is also referred to as logistics processes. Sourcing Marking Planning Delivering Returning

Delivering

The use of the Internet as an essential element of business activity. Electronic commerce Mass customization Six Sigma Business process reengineering Overall change management

Electronic commerce

What refers to the use of the Internet as an essential element of business activity? B2B commerce B2C commerce Cloud computing Electronic commerce

Electronic commerce

True or false: Stakeholders are individuals or companies that legally own a portion of the company and are not influenced by the actions of that company.

False

Services generally vary from day to day and even hour to hour as a function of the attitudes of the customers and the servers. Which of the following are exceptions to this? Information technologies Soft technologies Hard technologies New technologies

Information technologies Hard technologies

Just-in-time (JIT) production was pioneered by which country? China Taiwan USA Japan

Japan

Which of the following companies is known for delivering high-volume standardized services? McDonald's Ford Motor Company Northside Hospital Warner Brothers Entertainment

McDonald's

When calculating productivity, if you compare the output to a group of inputs (but not all inputs), you are conducting which type of productivity measure? Total measure Partial measure Multifactor measure Semi measure

Multifactor measure

What is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services. Inventory management Supply chain management Operations and supply chain management Aggregate planning Master production scheduling

Operations and supply chain management

Identify the two terms that describe marketing-oriented dimensions that are key to competitive success. (Check all that apply.) Order strategy Order winner Order straddling Order qualifier

Order winner Order qualifier

The terms that describe marketing-oriented dimensions that are key to competitive success. Check all that apply. Order winner Order qualifier Marketing qualifier Production winner Production qualifier Marketing winner

Order winner Order qualifier

Which of the following competitive dimensions relates to environmental impact? Other product-specific criteria Delivery reliability Labor New product introduction speed

Other product-specific criteria

Which of the following are total measures of productivity?

Output/All resources used Output/Inputs

Which of the following are partial measures of productivity?

Output/Electricity Output/Labor Output/Production hours

Which of the following are multifactor measures of productivity? (Check all that apply.)

Output/Naturalgas+Electricity+Water Output/Capital+Labor

Product-service bundling refers to a company building service activities into its product offerings for its customers. Which of these service activities would not be included in the product-service bundle? Spare part provisioning Product design Maintenance Training

Product design

Where do food products fall on the goods-service continuum? Core goods Pure goods Core services Pure services

Pure goods

Where does medical care fall on the goods-service continuum? Pure services Pure goods Core services Core goods

Pure services

All of the following are competitive dimensions that form a firm's competitive position except Delivery speed Retail store Cost Flexibility

Retail store

Which of the following processes involves the selection of suppliers? Delivering Returning Sourcing Making

Sourcing

Operations effectiveness is related directly to the costs of doing business.

True

True or false: Business analytics is defined as the analysis of data to better solve business problems.

True

True or false: Many product offerings are a combination of goods and services.

True

True or false: Productivity is a relative measure.

True

Products and services sold strictly on the basis of cost are typically -like.

commodity

Doing the things that will create the most value for the company is known as efficiency effectiveness quality value

effectiveness

When can a service innovation be patented? Always Only when a physical product is provided with the service. Only when the company holds a trademark. Never

never

Within every industry, there is usually a segment of the market that buys solely on the basis of low

price

Building service activities into a firm's product offering is known as product-service handling product-service processing product-service decoupling product-service bundling

product-service bundling

The Blank______ are individuals or organizations that legally own one or more shares of stock in the company. shareholders consumers employees stakeholders

shareholders

The ability to meet current resource needs without compromising the ability of future generations to meet their needs is known as coordinating optimizing maintainability sustainability

sustainability

The ability to meet current resource needs without compromising the ability of future generations to meet their needs is known as coordinating optimizing sustainability maintainability

sustainability

The attractiveness of a product relative to its cost is known as quality value effectiveness efficiency

value