IS 3003 1-3

Firms use​ ________ systems to integrate business processes in manufacturing and​ production, finance and​ accounting, sales and​ marketing, and human resources into a single software system. Question content area bottom Part 1 A. enterprise resource planning Your answer is correct. B. supply chain manufacturing C. executive support D. enterprise application integration E. functional workgroup

a

When a manager does not receive​ forecasts, sales​ projections, or appropriate​ dashboards, the business objective of​ ______________ is not achieved. Question content area bottom Part 1 A. improving decision making Your answer is correct. B. competitive survival C. increasing operational excellence D. increasing customer and supplier intimacy E. enabling new​ products, services, and business models

a

Which force in​ Porter's competitive forces model would describe an organization that loses customers due to its product prices being too​ high? Question content area bottom Part 1 A. Substitute products and services B. Traditional competitors C. Focus on market niche D. Customer and supplier intimacy E. New market entrants

a

Which of the following is FALSE about the information systems occupations through​ 2026? Question content area bottom Part 1 A. Offshore outsourcing will decrease demand in the U.S. for managerial IS positions. Your answer is correct. B. There will be a 13 percent growth rate in information systems managers and employees in the U.S. C. Explosive growth of business information systems is due to the fact that information technologies are essential for achieving business​ firms' key objectives. D. The​ fastest-growing occupations in this category are for software and web developers. E. The information systems field is one of the most​ fast-changing and dynamic of all the business professions.

a

Which of the following is NOT an element of critical​ thinking? Question content area bottom Part 1 A. Providing iterative feedback Your answer is correct. B. Being aware of different perspectives C. Being aware of organizational and personal limitations D. Maintaining doubt and suspending judgment E. Testing alternatives and letting experience guide

a

Which of the following is NOT considered an aspect of the technology dimension of a business​ problem? Question content area bottom Part 1 A. wrong incentives Your answer is correct. B. failure to adopt new information technologies C. incompatibility of old systems with new ones D. aging or insufficient hardware E. outdated software

a

__________________ are designed to capture critical​ processes, procedures, and experience to ensure this critical content​ isn't lost when someone leaves the organization. Question content area bottom Part 1 A. Knowledge management systems Your answer is correct. B. Information systems C. Customer relationship management systems D. Computer information systems E. Management information systems

a

A government website that allows citizens to purchase fishing licenses is an example of​ ________. Question content area bottom Part 1 A. a decision support system B. ​e-government Your answer is correct. C. an expert system D. an executive support system E. a management information system

b

A networked system configuration supports which of the following international business​ strategies? Question content area bottom Part 1 A. Domestic exporter and transnational B. Multinational and transnational C. Domestic exporter and multinational D. Franchiser and multinational E. Domestic exporter and franchiser

b

According to​ Porter's competitive forces​ model, the intensity of the competitive forces determines all of the following EXCEPT industry​ ________. Question content area bottom Part 1 A. characteristics B. segmentation C. bargaining power D. profitability E. competition

b

After implementing an information​ system, organizations must redesign business processes and then figure out how to encourage employees to adapt to these new ways of doing business. This is referred to as​ ________. Question content area bottom Part 1 A. evaluation and choice B. implementation Your answer is not correct. C. change management This is the correct answer. D. solution design E. problem identification

b

An automobile rental company interested in learning and adapting to the needs of its clients is focusing on which business​ driver? Question content area bottom Part 1 A. Improved decision making B. Customer intimacy Your answer is correct. C. Operational excellence D. New products E. Survival

b

An information system can be defined technically as a set of interrelated components that collect​ (or retrieve),​ process, store, and distribute information to support which of the​ following? Question content area bottom Part 1 A. Communication and data flow B. Decision making and control in an organization Your answer is correct. C. Analysis of raw data D. IT infrastructure E. Creation of new products and services

b

For PCL​ Construction, implementing new information technologies​ ________. Question content area bottom Part 1 A. was costly and took too much time B. changed its business operations Your answer is correct. C. increased costs but improved customer service D. meant they could hire fewer people E. resulted in fewer building errors

b

If​ Koa's Puppy Food Corporation maintains a strategy to take advantage of local competitive advantages and avoids the notion of national​ boarders, the firm uses a​ ___________ global strategy. Question content area bottom Part 1 A. multinational B. transnational C. ​semi-national D. franchiser E. domestic exporter

b

When a firm does something in which it is a​ world-class leader, that activity would be considered a​ _____________ for the company. Question content area bottom Part 1 A. primary activity B. core competency C. benchmark D. best practice E. strategic advantage

b

Which of the following is a file storage and synchronization service for cloud​ storage, file​ sharing, and collaborative​ editing? Question content area bottom Part 1 A. Apple FaceTime B. Google Drive Your answer is correct. C. ​Google+ D. Salesforce Chatter E. Google Hangouts

b

Which term refers to converting raw data into a more meaningful​ form? Question content area bottom Part 1 A. Feedback B. Processing Your answer is correct. C. Organizing D. Capturing E. Filtering

b

______________ is an emerging area where data is organized in a meaningful way to help managers at all levels make more informed decisions. Question content area bottom Part 1 A. Business management B. Business intelligence Your answer is correct. C. intelligent agents D. Electronic performance support E. HTML programming

b

​___________ is a way for individuals to provide feedback and reviews about products and services. Question content area bottom Part 1 A. Social marketing B. Social commerce Your answer is correct. C. A dashboard D. Crowdsourcing E. File sharing

b

​____________ is a business process improvement model which is most known and used when dramatic change is needed to gain improvements in productivity and efficiency. Question content area bottom Part 1 A. Total improvement B. Business process reengineering Your answer is correct. C. Six sigma D. Continuous improvement E. Total quality management

b

​_________________ are information systems professionals who help bridge the relationships between technical specialists and end users to identify requirements for improved systems. Question content area bottom Part 1 A. ​E-marketers B. Systems analysts Your answer is correct. C. Database developers D. CIOs E. HTML programmers

b

Amazon.com is an example of​ ___________ because it sells products over the Internet. Question content area bottom Part 1 A. an expert system B. a executive support system C. electronic commerce Your answer is correct. D. a management information system E. a decision support system

c

An antique dealer buying items and hoping to sell them for more than he or she paid for them is the very definition of​ a(n) ________. Question content area bottom Part 1 A. social enterprise B. global organization C. business Your answer is correct. D. information system E. franchise

c

Automobile manufacturers use​ computer-aided design​ (CAD) to create virtual models of parts and to prototype vehicles. This use of information systems is primarily related to which of the​ following? Question content area bottom Part 1 A. Creating entity relationship diagrams B. Benchmarking C. Improving design quality and precision D. Increasing cycle times and simplifying the production process E. Using customer demands to improve products and services

c

From a customer​ perspective, which term involves demanding​ durability, safety, ease of​ use, service​ effectiveness, and​ responsiveness? Question content area bottom Part 1 A. Total Quality Focus​ (TQF) B. Business process management C. Quality . D. Six sigma E. Cycle time

c

If a business competitor introduces an effective product or service​ (i.e., when Citibank first introduced the​ ATM), your need to follow is considered an example of which business​ driver? Question content area bottom Part 1 A. New business model B. Customer and supplier intimacy C. Survival Your answer is correct. D. Improved decision making E. Operational excellence

c

In the past five​ years, which field has undergone the most change because of​ technology? Question content area bottom Part 1 A. Finance B. Operations management and manufacturing C. Marketing Your answer is correct. D. Management E. Accounting

c

The acronym related to organizational​ improvements, TQM, stands for​ ____________________. Question content area bottom Part 1 A. treating quality management B. timely quality management C. total quality management D. timely quantity measures E. total quality measures

c

The order fulfillment process involves which of the following functional areas of a​ business? Question content area bottom Part 1 A. Human​ resources, accounting, and service B. Manufacturing and​ production, human​ resources, and accounting C. ​Sales, accounting, and manufacturing and production Your answer is correct. D. ​Sales, human​ resources, and manufacturing and production E. ​Sales, human​ resources, and accounting

c

The popular quality management technique that specifically calls for 3.4 defects per million opportunities is called​ ______________. Question content area bottom Part 1 A. total quality management B. total quality measures C. six sigma D. timely quality management E. sigma six

c

Which field deals with behavioral issues as well as technical issues surrounding the​ development, use, and impact of information systems used within an​ organization? Question content area bottom Part 1 A. Computer information systems B. Information systems management C. Management information systems D. Information systems architecture E. Information systems literacy

c

Which of the following is NOT a part of the​ firm's environment? Question content area bottom Part 1 A. Stockholders B. Suppliers C. Employees Your answer is correct. D. Competitors E. Customers

c

Which of the following is NOT an example of a disruptive​ technology? Question content area bottom Part 1 A. World Wide Web B. Personal computers C. Digital television Your answer is correct. D. Software as web service E. Digital photography

c

Which of the following is NOT an example of a primary activity in the value​ chain? Question content area bottom Part 1 A. Customer service B. Marketing C. Human resources management D. Outbound logistics E. Inbound logistics

c

Which of the following is NOT an impact of the Internet on competitive forces and industry​ structure? Question content area bottom Part 1 A. Shifts bargaining power to customers due to the availability of global price and product information B. Enables new substitutes to emerge with new approaches to meeting needs and performing functions C. Lowers the bargaining power over suppliers in procuring products and services D. Widens the geographic market by increasing the number of competitors E. Reduces barriers to entry

c

Which of the following is NOT part of the description of a value​ web? Question content area bottom Part 1 A. They are more​ customer-driven and operate in a less linear fashion than the traditional value chain. B. They are flexible and adaptive to changes in supply and demand. C. They promote communication within units. D. They are a collection of independent firms that use information technology to coordinate their value chains. E. They synchronize the business processes of​ customers, suppliers, and trading partners.

c

Which of the following is a business driver which focuses on ways to achieve better efficiencies to increase​ profits? Question content area bottom Part 1 A. Improved decision making B. Competitive advantage C. Operational excellence Your answer is correct. D. New​ products, services, and business models E. Customer and supplier intimacy

c

Which type of activity within the value chain model is directly related to the production and distribution for a​ firm's products and​ services? Question content area bottom Part 1 A. Supply chain activities B. Secondary activities C. Primary activities D. Enterprise activities E. Human resource activities

c

With new laws requiring the storage of emails and other important​ documents, information systems storage now exceeds approximately 4.7​ ________. Question content area bottom Part 1 A. terabytes B. yottabytes C. zettabytes Your answer is correct. D. gigabytes E. megabytes

c

A secretary assisting management is considered a​ _________ worker. Question content area bottom Part 1 A. service B. operational C. production D. data Your answer is correct. E. knowledge

d

Companies often use information systems to improve quality by​ ______________ as a way to set standards for products and services against predefined standards. Question content area bottom Part 1 A. reducing cycle time and simplify the production process B. using customer demands to improve products and services C. improving responsiveness to customer issues D. benchmarking E. improving production precision and tighten production tolerances

d

Examining a map that depicts different colors based on flu outbreaks is an example of a digital​ ____________. Question content area bottom Part 1 A. operating system B. transaction processing systems C. support system D. dashboard Your answer is correct. E. sql

d

If​ Koa's Puppy Food Corporation maintains a highly centralized operation with financial​ management, but decentralizes production and marketing to other​ countries, the firm uses a​ ___________ global strategy. Question content area bottom Part 1 A. domestic exporter B. transnational C. ​semi-national D. multinational . E. franchiser

d

In the​ problem-solving model, the phase where you identify as many possible solutions as possible would represent the​ ___________ phase. Question content area bottom Part 1 A. summative evaluation B. solution evaluation and choice C. problem identification D. solution design Your answer is correct. E. systems analysis

d

New​ ________ require that accountants have intimate knowledge of​ databases, reporting​ systems, and networks to trace financial transactions. Question content area bottom Part 1 A. online transactions B. mobile business transactions C. financial records D. public laws Your answer is correct. E. reporting systems

d

Research shows that the return on an investment in collaboration technology is greatest for the​ ________ functions. Question content area bottom Part 1 A. decision support system B. supply chain management C. manufacturing and production D. ​sales, marketing, and research and development Your answer is correct. E. accounting and finance

d

Sharp Corporation implemented​ a(n) __________ system to help employees share ideas and opinions freely with each other. Question content area bottom Part 1 A. data mining B. personal area networks​ (PAN) C. global purchasing D. enterprise social networking Your answer is correct. E. new employee training

d

The four major functions of a business include​ manufacturing/production, sales/marketing,​ finance/accounting, and​ _________________. Question content area bottom Part 1 A. big data analysis B. customer relations C. procurement D. human resources Your answer is correct. E. purchasing

d

The information systems department in an organization is responsible for maintaining all of the following EXCEPT​ ________. Question content area bottom Part 1 A. software B. data storage C. hardware D. business processes Your answer is correct. E. networks

d

The​ problem-solving model consists of problem​ identification, solution​ design, ________________, and implementation. Question content area bottom Part 1 A. systems analysis B. formative evaluation C. summative evaluation D. solution evaluation and choice Your answer is correct. E. divergent thinking

d

What is the MOST significant barrier to successful business process​ change? Question content area bottom Part 1 A. Designing new processes B. Analyzing existing processes C. Identifying the process to be changed D. Organizational culture . E. Continuous measurement

d

Which capability of social software allows users to use​ real-time information​ streams, status​ updates, and​ announcements? Question content area bottom Part 1 A. Profiles B. Content sharing C. Tagging and social bookmarking D. Feeds and notifications Your answer is correct. E. Team workspaces

d

Which is an example of a business using information systems for customer​ intimacy? Question content area bottom Part 1 A. ​JCPenney's Supplier Information system B. ​Walmart's RetailLink system C. ​Verizon's web-based digital dashboard D. Mandarin Oriental​ Hotel's customer-preference tracking system Your answer is correct. E. Apple​ Inc.'s iPod

d

Which of the following attempts to continually improve business processes to enhance​ competitiveness? Question content area bottom Part 1 A. DBMS B. TQM C. MBT D. BPM E. BTM

d

Which statement about business process management​ (BPM) is​ FALSE? Question content area bottom Part 1 A. BPM is an approach to business that aims to continuously improve business processes. B. BPM is never concluded because continuous improvement requires continual change. C. BPM needs to analyze existing processes to design new processes. D. BPM is the optimal approach when radical change is required. . E. BPM requires the identification of processes to change.

d

Which type of business problem falls under the organizational​ dimension? Question content area bottom Part 1 A. Inadequate database capacity B. Rapid technological change C. Outdated software D. Complexity of task Your answer is correct. E. Incompatibility of old systems

d

_____________ is the largest single group in the U.S. business labor​ force, and this group dramatically benefits from information to help with the​ decision-making process. Question content area bottom Part 1 A. Marketing B. Finance C. Accounting D. Management Your answer is correct. E. Engineering

d

​Worldwide, non-U.S. expenditures for information technology exceeded​ ________ trillion in 2019. Question content area bottom Part 1 A. ​$5.0 B. ​$6.0 C. ​$4.0 D. ​$3.8 Your answer is correct. E. ​$13.0

d

A business​ ________ is a logically related set of activities that defines how specific business tasks are performed. Question content area bottom Part 1 A. plan B. idea C. diagram D. goal E. process

e

A key benefit of collaboration is​ _______________, which focuses on deriving better and more unique ideas for products and services. Question content area bottom Part 1 A. convenience B. customer service C. productivity D. quality E. innovation

e

In its simplest​ form, ___________ represents streams of raw facts with limited usefulness until organized. Question content area bottom Part 1 A. output B. information C. instruction D. analyses E. data

e

Koa Puppy Food Corporation maintains a highly centralized operation with all corporate operations taking place in its home country. What type of global strategy does Koa​ use? Question content area bottom Part 1 A. Transnational B. ​Semi-national C. Multinational D. Franchiser E. Domestic exporter

e

The four changes that present challenges in management information systems​ (MIS) include the growth of cloud​ computing, the use of Big Data and the Internet of Things​ (IoT), the mobile​ platform, and the application of​ ________ to help managers understand their business and products. Question content area bottom Part 1 A. global positioning systems​ (GPS) B. digital learning techniques C. local customs and cultures D. laws and regulations E. artificial intelligence​ (AI)

e

The​ ________ perspective of business problems includes a consideration of the​ firm's management as well as employees and their interrelationships in workgroups. Question content area bottom Part 1 A. organizational B. cultural C. technical D. structural E. people

e

To help improve​ quality, Delta Airlines installed customer care systems at some of its airport gates. The goal of this information system was to improve​ ______________________. Question content area bottom Part 1 A. production precision by tightening airline schedules B. benchmarking against other​ airlines' customer care C. seating assignments of passengers using computer aided design​ (CAD) D. cycle time by simplifying the production process E. customer service and the quality of the product

e

What is the final and ongoing step of the business process management​ model? Question content area bottom Part 1 A. Implement the new process B. Ongoing evaluation C. Continuous improvement D. Total improvement E. Continuous measurement

e

Which of the following is NOT a reason that collaboration and teamwork are more important today than​ ever? Question content area bottom Part 1 A. Emphasis on innovation B. Changing organization of the firm C. Changing culture of work and business D. Changing scope of the firm E. Growth of outsourcing

e

Which of the following is NOT a way that information systems provide a competitive​ advantage? Question content area bottom Part 1 A. Making business processes more reliable B. Raising the barriers to entry by enhancing the​ product/service C. Lowering operating costs D. Allowing customers to be locked in E. Collecting and storing large amounts of data

e

Which of the following is NOT an application of social​ business? Question content area bottom Part 1 A. File sharing B. Crowdsourcing C. Blogs and wikis D. Communities E. General ledgers

e

Which of these focuses primarily on hardware and​ software? Question content area bottom Part 1 A. Management information systems B. Information management C. Computer information systems D. Information systems E. Information technology

e

Which term refers to the total time it takes a child to purchase lemonade​ ingredients, create the​ lemonade, and set up operations for a neighborhood lemonade​ stand? Question content area bottom Part 1 A. Business process management B. Process time C. Total quality management D. Six sigma E. Cycle time

e

____________ focus on​ day-to-day operations of a business including managing​ sales, payroll, and receipts. Question content area bottom Part 1 A. Operational processing systems B. Spreadsheets C. Big data systems D. Auto processing systems E. Transaction processing systems

e

​________________ commonly involves sites like Twitter and Facebook to collaborate with customers. Question content area bottom Part 1 A. Web collaboration B. Operations C. Quality production D. Chat E. Social business

e

A​ ________ is a senior manager who oversees the use of IT in the firm. Question content area bottom Part 1 A. CIO Your answer is correct. B. CKO C. CFO D. CEO E. CTO

a