IS Business Computer Application
Some companies, such as Oracle and SAP, offer SCM either as a stand-alone system or as a major element of an ERP. This company, previously known as JDA, focuses solely on supply chain management systems.
Blue Yonder
A sophisticated SCM can reduce the impact of the phenomenon that often occurs when small variations in consumer demand create amplified demand variations in the supply chain. This phenomenon is referred to as the ___.
Bullwhip Effect
Saloonkeeper James Ritty named his 1879 invention "Ritty's Incorruptible Cashier". This became known as the ___, the most common transaction processing system for 100 years.
Cash Regester
Select the 3 major elements associated with executive information system (EIS) applications, sometimes referred to as an executive support system (ESS).
Communications element User interface Supporting software (modelling) infrastructure
Business applications technology has made which 3 of the following nearly obsolete.
Credit card verification books. Imprinters ("Knuckle-busters") Travelers checks
Which business computer application syste is focused on helping managers to maintain the business's focus on the individual customer by developing a lasting relationship that promote long-term buying?
Customer Relationship Management (CRM) System
This element of the supply chain management system may include payment and demand management, customer service management, and returns management.
Customer relationship management element
Providing visibility means that the user interface of any SCM remains a critical component. Typically, a user interface comes in the form of a that calls attention to deviations from an established norm.
Dashboard
Arguably the biggest changes business applications technology has brought to small retailors is the ability to quickly process which 3 of the following?
Debit cards Mobile payments (Apple Pay, Google Wallet, etc.) Credit cards
Software that provides decision makers with the information necessary to solve problems in complex and rapidly-changing environments is commonly referred to by which 2 of the following?
Decision support system (DSS) software Business intelligence (BI) software
To ensure adequate spacing for safety of flight, and also track changes in aircraft airspeed and altitude, and alert the controller if any deviations occur that require attention, air traffic controllers use ___.
Decision support systems (DSS)
Modern air travel would not be possible without ___ software.
Decision support systems software
Creating efficiencies by ensuring that nearly all aspects of the firm's operations coordinate with each other is why many corporations integrate a SCM system with their ___ system.
ERP
EIS
Exective Information Resource
This technology allows point-of-sale (POS) stations to quickly process checks.
Magnetic ink character recognition (MICR)
Select the three software systems associated with, or purchased by Intuit to create the suite of products that integrate with QuickBooks
Mammoth/ThinkHR Innovative Merchant Solutions PayCycle
Executive information system applications typically provide five major categories of software support. These categories include human resources management, marketing, and which 3 of the following 4 elements?
Operations management Financial management Supply chain management
Select 3 major suppliers of SCM.
Oracle (Fusion) SAP Blue Yonder
Peter Thiel's Confinity Inc. developed software that allowed Palm Pilot users to transfer funds to each other. After joining with Elon Musk's X.com, this software evolved to the point that it would allow payment transfers over the Internet. Musk and Thiel named this company ___.
PayPal
This company, purchased by eBay in 2002, is now one of the world's largest merchant service aggregators.
PayPal
Select three transaction processesing systems that make use of merchant service aggregator capability.
PayPal Square Stripe
Following the success of Intuit's Quicken financial management software for individuals, Intuit founders Scott Cook and Tom Prouix developed ----- for small business owners.
Quickbooks
This company, owned by Intuit, is by far the dominant financial services software for small business in the U.S.
Quickbooks
Arguably the most powerful business intelligence (DSS) software available is Business Objects, offered by ___ and based in Germany.
SAP
By providing a view of the entire system, these systems allow logisticians to identify cost centers and then seek alternatives or otherwise minimize these costs.
SCM systems
To support small businesses, merchant ------ aggregators (or merchant account aggregators), allow small businesses to share merchant accounts.
Service
Combining an iPad, a cash drawer, a thermal printer, and a chip/swipe/contactless reader, to form an inexpensive point of sale terminal, the ___ Stand.
Square
Brothers Patrick and John Collison, developed a software interface so that websites and apps, such as Lyft's could integrate credit card payment processing with their existing software. They named their company
Stripe
Even though it competes in the same environment as PayPal, both Elon Musk and Peter Thiel were early investors in ___, a business software company that develops software known to integrate well with existing apps.
Stripe
Initially, this company sold credit card processing software that could be easily integrated with existing software, such as that used by Lyft. Now it also sells POS stations as well.
Stripe
Select the 3 major elements of a supply chain management system.
Supplier relationship management Order fulfillment management Customer relationship management
The element of a supply chain management application that may include the product development, manufacturing, and inventory processes is referred to as the customer relationship management element.
Supply
A key attribute of this software is its ability to integrate status reports of multiple logistics reporting software products, providing the manager with increased visibility from a single dashboard.
Supply chain management (SCM) apps
Which decision support system software (or business intelligence software) is owned by Salesforce?
Tableau
Systems help to make the sales process itself more efficient are referred to as which of the following?
Transaction processing systems
Because it determines which decisions are actually implemented, the ___ of the DSS is arguable its most important component.
User Interface
The three major components in any decision support system include the data warehouse, the decision support model, and the
User Interface
One of the largest suppliers of supply chain management and enterprise resource planning software is SAP, based in Walldorf, Germany. SAP stands for Systems, , and Products in Data Processing.
applications
If a marketing manager wishes to know if increasing the advertising budget on social media will result in a higher return-on-investment, a decision support system could determine how much of an increase would result in the desired sales increase. If the actual sales data deviated from the DSS determination, the DSS would adjust accordingly when making future recommendations. This is a simple example that illustrates how a DSS is a form of ___.
artificial intelligence
The model of a decision support system (DSS), or business intelligence (BI) system, typically adapts its processes based on the degree of accuracy of each prior decision. This can be called ___.
artificial intelligence (AI)
To provide senior management with visibility of nearly all aspects of an organization's operations many firms integrate their SCM apps with their ___.
enterprise resource planning system
Modern business applications technology have made it quicker and easier for retailers to process credit cards, making this device nearly obsolete.
imprinter
Fund reversals, such as when an item purchased with a credit card is returned, or if a customer disputes the validity of a credit card charge, result in lost processing fees and interest on the part of the acquiring bank. For these reasons, smaller merchants must use ___ to process credit cards.
merchant service aggregators
In the case of a manufacturing firm, the applications that provide executives with visibility over the processes involved in transitioning raw materials or intermediate products into sale-ready goods, are part of the ___ system.
operations management
Microsoft BI Professional is one of the most popular versions of decision system software.
support
Systems that allow methods of exchanging money for goods and services to operate more efficiently are called ___.
transaction processing systems
