IS CHAPTER 3 QUIZ

Which of the following is NOT part of the description of a value​ web? A. They promote communication among units. This is the correct answer. B. They are flexible and adaptive to changes in supply and demand. C. They are a collection of independent firms that use information technology to coordinate their value chains. D. They are more​ customer-driven and operate in a less linear fashion than the traditional value chain. E. They synchronize the business processes of​ customers, suppliers, and trading partners.

A. They promote communication among units

In the Datacard​ Case, the company decided on a complete business process transformation. An example of a successful business process redesign described in the case included​ ________________. A. improved employee training using a new knowledge management system B. the distribution of pricing to​ Datacard's partners C. creating a system to allow for automatic bidding on requests for proposals D. creating a system to allow online orders E. switching from SQL Server to Oracle database

B. the distribution of pricing to​ Datacard's partners

​______ is the acronym related to a leading model for improving business processes to enhance competitiveness.

Business Process Management (BPM)

​____________ is a business process improvement model which is most known and used when dramatic change is needed to gain improvements in productivity and efficiency.

Business process reengineering

Which of the following is FALSE regarding the description of business process management​ (BPM)? A. It requires the identification of processes to change. B. It is an approach to business that aims to continuously improve business processes. C. It works on increasing process throughput and quality. D. It needs to analyze existing processes for designing new processes. E. It is never concluded because continuous improvement requires continual change.

C. It works on increasing process throughput and quality

Porter's Five Forces Model states that the intensity of the competitive forces determines all of the following EXCEPT industry​ ________. A. profitability B. bargaining power C. segmentation D. characteristics E. competition

C. segmentation

Which of the following is NOT a way that information systems provide a competitive​ advantage?

Collecting and storing large amounts of data

____________ is the final and ongoing step of the business process management model.

Continuous measurement

​______________ is the total time it takes a child to purchase lemonade​ ingredients, create the​ lemonade, and set up operations for a neighborhood lemonade stand.

Cycle

If​ Koa's Puppy Food Corporation maintains a highly centralized operation with all corporate operations taking place in its home​ country, it is said to have a​ ___________ global strategy.

Domestic exporter

Which of the following is NOT an example of disruptive​ technologies? A. Personal computers B. World Wide Web C. Software as a web service D. Digital photography E. Digital television

E. Digital television

Which of the following is NOT an example of a primary activity in the value​ chain?

Human resources management

Automobiles have the opportunity to use​ computer-aided design​ (CAD) to create virtual models of parts and even prototype vehicles. This use of information systems to improve quality is related to​ ______________________.

Improving design quality and precision

If​ Koa's Puppy Food Corporation maintains a highly centralized operation with financial​ management, but decentralizes production and marketing to other​ countries, is said to have a​ ___________ global strategy.

Multinational

A networked system configuration supports which of the following international business​ strategies?

Multinational and transnational

Which type of activity within the value chain model is directly related to the production and distribution for a​ firm's products and​ services?

Primary activities

​______________ is a​ term, when described from a customer​ perspective, that involves demanding​ durability, safety, ease of​ use, as well as service effectiveness and responsiveness.

Quality

Which of the following is NOT an impact of the Internet on competitive forces and industry​ structure?

Reduces the price of products and services

The popular quality management technique that specifically calls for 3.4 defects per million opportunities is called​ ______________.

Six sigma

Which of​ Porter's competitive forces model would describe an organization that loses customers due to its product prices being too​ high?

Substitute products and services

If​ Koa's Puppy Food Corporation maintains a strategy to take advantage of local competitive advantages and avoids the notion of national​ boarders, it is said to have a​ ___________ global strategy.

Transnational

Companies often use information systems to improve quality by​ ______________ as a way to set standards for products and services against predefined standards.

benchmarking

When a firm does something in which they are a​ world-class leader, that activity would be considered to be a​ _____________ for the company.

core competency

To help improve​ quality, Delta Airlines installed customer care systems at some of its airport gates. The goal of this information system is to improve​ ______________________.

customer service and the quality of the product

The acronym related to organizational​ improvements, TQM, stands for​ ____________________.

total quality management