ISDS 3115

What is NOT a valid reason for globalizing operations?

reduce responsiveness

if 2 variables were perfectly correlated, what would the coefficient of correlation r equal?

-1 or 1

Which is NOT true regarding differences between goods and services? a. Services tend to have a more inconsistent product definition than goods. b. Reselling is unusual in services; goods often have some residual value. c. Goods tend to have higher customer interaction than services. d. Services tend to be more knowledge-based than goods. e. Services are generally produced and consumed simultaneously; tangible goods are not.

C

According to the authors, which of the following strategic concepts allow firms to achieve their missions? a. productivity, efficiency, and quality leadership b. distinctive competency, cost leadership, and experience c. differentiation, distinctive competency, quality leadership, and capacity d. differentiation, cost leadership, and response e. differentiation, quality leadership, and response

D

Value-chain analysis can be used to determine if a business is adding unique value in which of the following areas? a. product research b. process innovation c. quality management d. human resources e. all of the above

E

Customer interaction is often high for manufacturing processes, but low for services.

FALSE

Low-cost leadership is the ability to distinguish the offerings of the org in a way that the customer perceives as adding value

FALSE

a project org works best for an org when the project resides in only one of its functional areas

FALSE

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

False

All organizations, including service firms such as banks and hospitals, have a production function.

True

Which of the following statements best characterizes delivery reliability?

a company that always delivers at a promised time

the project org works best when which conditions are satisfied?

a. work tasks can be defined with a specific goal and deadline b. the work contains interrelated tasks requiring specialized skills c. the project cuts across org lines

what is a similarity between goods and services?

both have quality standards

quality function deployment (QFD)

determines what will satisfy the customer is used early in design process used to determine where to deploy quality efforts translates customer desires into target design

fundamental difference between cycles and seasonality

duration of the repeating patterns

The difference between AON and AOA networks is that a. both are acceptable in practice, but MS P uses AON b. AOA networks sometimes require dummy activities c. nodes designate activities in AON, while arrows designate activities in AOA d. nodes consume no resources or time in AOA networks e. all of the above

e

what represents a reason for globalizing? a. to improve the supply chain b. the expand a product's life cycle c. to attract and retain global talent d. to improve operations e. all of the above

e

a forecast based on the previous forecast plus a % of the forecast error is an

exponential smoothing forecast

shortening the project's duration by deleting unnecessary activities is called "project crashing"

false

the larger the number of periods in the simple moving average forecasting method, the greater the method's responsiveness to changes in demand

false

What is one of the 10 strategic operations management decisions?

process and capacity design

Which of the following attributes is most typical of a service?

production and consumption occur simultaneously

increasing the number of periods in a moving average will accomplish greater smoothing, but at the expense of

sensitivity to real changes in the data

a graphic technique for dining the relationship between customer desires and product (or service) is

the house of quality

One reason to globalize is to learn to improve operations.

true

One reason to study operations management is to learn how people organize themselves for productive enterprise.

true

if a forecast is consistently greater than (or less than) actual values, the forecast is said to be biased.

true

production processes are being dispersed to take advantage of national differences in labor costs

true

slack is the amount of time an activity can be delayed without delaying the entire project

true