ISDS 351 FINAL

CHAPTER 10

CHAPTER 10

A difference between operations and projects is that operations end when their objectives have been reached, whereas projects do not. True False

False

A project manager's primary role is to provide the funding for a project. True False

False

A successful business organization should provide customer service for a fixed duration in a day. True False

False

An organization should consider only projects with a negative NPV if financial value is a key criterion for project selection. True False

False

E-commerce reduces operating efficiencies. True False

False

Initiating and closing tasks are usually the longest and require the most amount of resources and time. True False

False

Initiating processes are not required to end a project. True False

False

Projects that address broad organizational needs are likely to fail. True False

False

Routers and switches perform the same network function True False

False

Systems analysis addresses the business, technological, and organizational issues associated with creating, maintaining, and modifying a system. True False

False

The last phase of the traditional project life cycle is the implementation True False

False

The only responsibility of a project manager is to meet the specific scope, time, and cost goals of a project. True False

False

A project's stakeholders includes its customers, users, and suppliers. True False

True

Many information technology projects also require detailed functional and design specifications for developing software, which also should be referenced in the detailed scope statement. True False

True

Payback period is the amount of time it will take to recoup, in the form of net cash inflows, the total dollars invested in a project. True False

True

Project managers must take adequate time to identify, understand, and manage relationships with all project stakeholders. True False

True

Project scope management includes the processes involved in defining and controlling what is or is not included in a project. True False

True

Projects should be developed in increments. True False

True

The executing process group generally requires the most resources. True False

True

WEEK 5 QUIZ

WEEK 14 QUIZ

WEEK 3 QUIZ

WEEK 3 QUIZ

WEEK 8 QUIZ

WEEK 8 QUIZ

_____ includes a number of technologies and products that allows remote access and remote collaboration on a person's computer. a. Desktop sharing b. Calendaring software c. Instant messaging d. Web conferencing

a. Desktop sharing

_____ involves working with stakeholders to create the document that formally authorizes a project. a. Developing the project charter b. Developing the preliminary project scope statement c. Developing the project management plan d. Performing integrated change control

a. Developing the project charter

Heims is an automobile manufacturing company. When the sales team in the company gets an order, the information reaches all associated departments. The employees in those departments are then given selective access to the records that have to be updated. Identify the system that is used in this scenario. a. Enterprise resource planning system b. Environment and disaster management system c. Customer relationship management system d. Risk and threat management system

a. Enterprise resource planning system

A(n) ____________________ is a system or combination of systems that supports an access control policy between two networks. a. Firewall b. Server c. Router d. Switch

a. Firewall

Which of the following tools can best help in efficient communication management? a. Kick-off meetings b. Fast tracking c. Requests for quotes d. Impact matrices

a. Kick-off meetings

A ____ area network is typically confined to a single building or a couple floors within one building. a. Local b. Wide c. Personal d. Metropolitan

a. Local

_____ analysis is a method of calculating the expected net monetary gain or loss from a project by discounting all expected future cash inflows and outflows to the present point in time. a. Net present value b. Cash flow c. Cost of capital d. Payback

a. Net present value

_____ is an enterprise business strategy that creates a common repository of product information and processes to support the collaborative creation, management, dissemination, and use of product and packaging definition information. a. Product life cycle management b. Risk management c. Accounting management d. Supply chain management

a. Product life cycle management

Project _____ management ensures that the project will satisfy the stated or implied needs for which it was undertaken. a. Quality b. Time c. Cost d. Risk

a. Quality

______ can help you find and retrieve the data that meets conditions that you specify a. Query b. Forms c. Reports d. RDBMS

a. Query

The devices that usually connect two or more LANs are the switch, hub, and ____. a. Router b. Server c. Access Point d. Switches

a. Router

A _____ is an area hosted by a Web server in which project members and colleagues can share documents, models, photos, and other forms of information to keep each other current on the status of projects or topics of common interest. a. Shared workspace b. Really Simple Syndication c. blog d. podcast

a. Shared workspace

_____ includes the planning, execution, and control of all activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished products to customers. a. Supply chain management b. Risk factor management c. Operations management d. Customer relationship management

a. Supply chain management

_____ refers to a problem-solving approach that requires defining the scope of a system, dividing it into its components, and then identifying and evaluating its problems, opportunities, constraints, and needs. a. Systems analysis b. Independent component analysis c. Principal component analysis d. Linear programming

a. Systems analysis

A ____ is a data network connection that makes use of the public telecommunications infrastructure but maintains privacy through the use of a tunneling protocol and security procedures. a. Virtual Private Network (VPN) b. DHCP c. NAT Network d. TCP Network

a. Virtual Private Network (VPN)

___ Includes a wide range of applications, practices, and technologies for the extraction, transformation, integration, analysis, interpretation, and presentation of data to support improved decision making a. business intelligence b. prescriptive analytics c. artificial intelligence d. artificial analytics

a. business intelligence

Web conferencing and desktop sharing are examples of _____ tools. a. collaboration b. information c. web d. collateral

a. collaboration

A(n) _____ software automates and integrates the functions of sales, marketing, and service in an organization. a. customer relationship management b. executive resource planning c. search engine optimization d. decision support system

a. customer relationship management

a _____ is a database that stores large amounts of historical data in a form that readily supports analysis and management decision making in an organization

a. data warehouse

Examples of _____ processes include acquiring and developing the project team, performing quality assurance, distributing information, managing stakeholder expectations, and conducting procurements a. executing b. initiating c. monitoring and controlling d. planning

a. executing

The _____ frame of an organization focuses on providing harmony between the needs of the organization and the needs of people. a. human resources . b. political c. structural d. symbolic

a. human resources .

The project cost management knowledge area maps to the _____ process group through the activities of estimating costs and budget determination a. planning b. executing c. initiating d. monitoring and controlling

a. planning

Which of the following is the storage medium of an in-memory database (IMDM)? a. random access memory (RAM) b. virtual drive c. read-only memory (ROM) d. magnetic tape

a. random access memory (RAM)

A(n) _____ is a deliverable-oriented grouping of the work involved in a project that defines the total scope of the project. a. work breakdown structure b. project scope statement c. business case d. project charter

a. work breakdown structure

_____, a key feature of a customer relationship management system, is the ability to aid customer service representatives so that they can quickly, thoroughly, and appropriately address customer requests and resolve customer issues while collecting and storing data about those interactions a. Marketing automation b. Customer support c. Contact management d. Customer analysis

b. Customer support

_____ involves reviewing the project charter, requirements documents, and organizational process assets to create a scope statement, adding more information as requirements are developed and change requests are approved. a. Controlling scope b. Defining scope c. Creating scope d. Validating scope

b. Defining scope

Identify the technique used by secure Web sites to protect the confidentiality of online transactions. a. Decryption and authentication b. Encryption and authentication c. Encryption and authorization d. Decryption and authorization

b. Encryption and authentication

Which of the following statements is correct? a. User data cannot be combined and shared among authorized users. b. In a nondatabase, file-oriented environment, data is often partitioned into several disjointed systems with each system having its own collection of files. c. Database users should not have access to the same information. d. Controlling redundancy is easier with the nondatabase approach.

b. In a nondatabase, file-oriented environment, data is often partitioned into several disjointed systems with each system having its own collection of files.

Which of the following is true of Webcast? a. It enables interactive video chat and voice calls b. It allows limited one-way communication. A Webcast is a form of Web conferencing that uses streaming media technologies to broadcast video and/or audio over the Internet from a single content source to many listeners or viewers simultaneously. It allows limited one-way communication. c. It supports interactive multimedia presentations. d. It provides active application sharing. d. It provides active application sharing.

b. It allows limited one-way communication. A Webcast is a form of Web conferencing that uses streaming media technologies to broadcast video and/or audio over the Internet from a single content source to many listeners or viewers simultaneously. It allows limited one-way communication.

Which of the following is a benefit of an enterprise resource planning (ERP) system? a. It broadcasts video and/or audio over the Internet from a single source to multiple people simultaneously. b. It provides an opportunity to upgrade and standardize the technology used in an organization. c. It addresses the issue of unintended release of private or sensitive information of an organization. d. It enables technicians to access users' computers distantly to perform setup, training, diagnostics, and repair.

b. It provides an opportunity to upgrade and standardize the technology used in an organization.

Which of the following project management knowledge areas is an overarching function that affects and is affected by the different knowledge areas? a. Project cost management b. Project integration management c. Project communications management d. Project stakeholder management

b. Project integration management

The ____ is used to connect local area networks to wide area networks. a. Bridge b. Router c. Hub d. Repeater

b. Router

Identify the goal of an enterprise resource planning (ERP) system. a. To define the customer's right to audit the provider's compliance with industry standards b. To enable easy access to business data and create efficient, streamlined work processes c. To evaluate and select appropriate activities and projects for outsourcing d. To conduct collaborative live meetings or presentations over the Internet

b. To enable easy access to business data and create efficient, streamlined work processes

Which of the following represents the attribute of an entity in a relational database model? a. a row b. a column c. a tuple d. a cardinality

b. a column

A ____ is an interconnection of computers and computing equipment using either wires or radio waves over small or large geographic areas. a. local area network (LAN) b. computer network c. wireless network d. personal area network (PAN)

b. computer network

The ACID (atomicity, consistency, isolation, and durability) properties of SQL databases ensure ______. a. data severance b. data integrity c. data security d. data cogency

b. data integrity

A(n) _____ refers to a product or service, such as a technical report, a training session, a piece of hardware, or a segment of software code, produced or provided as part of a project. a. resource b. deliverable c. input d. system

b. deliverable

A(n) _____ allows users to leave messages or read public messages that announce upcoming events, new products, and changes in services as well as solutions to problems encountered using the organization's products or services. a. presence information tool b. electronic bulletin board c. intermediate workspace d. calendaring software

b. electronic bulletin board

In the _____ phase, the project team creates a definitive or very accurate cost estimate, delivers the required work, and provides performance reports to stakeholders. a. concept b. implementation c. close-out d. development

b. implementation

_____ is a software delivery approach in which an organization outsources the equipment used to support its data processing operations, including servers, storage devices, and networking components a. software as a service b. infrastructure as a service c. enterprise application management d. service portfolio management

b. infrastructure as a service

Which of the following best describes the extract-transform-load (ETL) process? a. it contains data collections that are enormous and complex. b. it is used to pull data from disparate data sources to populate and maintain the data warehouse c. it is a simple but highly useful way to organize structured data into collections of two-dimensional tables d. it is a smaller version of data warehouse- scaled down to meet the specific needs of a business unit.

b. it is used to pull data from disparate data sources to populate and maintain the data warehouse

The _____ should list and describe all of the deliverables required for the project. a. Gantt chart b. scope statement c. project charter d. WBS

b. scope statemen

Steve, an engineer in a construction company, is at present working on a home construction project. The home is being built for the Robinson family, the owners of the home. Steve is working with his project team and support staff to ensure the project is completed on time. In such a scenario, the project sponsor is _____. a. Steve b. the Robinson family c. the support staff d. the project team

b. the Robinson family Project _____ management ensures that the project will satisfy the stated or implied needs for which it was undertaken.

The TCP/IP ____ layer supports network applications and may include presentation services. a. Network b. Transport c. Application d. Network Access

c. Application

_____ allows people to capture and record scheduled meetings and events. a. Really Simple Syndication b. A shared workspace c. Calendaring software d. A firewall

c. Calendaring software

Which of the following statements is correct? a. User data cannot be combined and shared among authorized users. b. Controlling redundancy is easier with the nondatabase approach. c. In a nondatabase, file-oriented environment, data is often partitioned into several disjointed systems with each system having its own collection of files. d. Database users should not have access to the same information.

c. In a nondatabase, file-oriented environment, data is often partitioned into several disjointed systems with each system having its own collection of files.

Which of the following is true about an enterprise system? a. It provides users with a computing platform, including an operating system, a programming language execution environment, and a Web server. b. It integrates data, text, voice, and video into a single solution that includes instant messaging, calendaring, presence information, and video conferencing. c. It employs a database of key operational and planning data that can be shared with authorized users across the organization. d. It employs a dynamic method of solving different parts of a problem and then combining the solutions of the sub problems to reach an overall solution.

c. It employs a database of key operational and planning data that can be shared with authorized users across the organization.

The ____ layer is the OSI layer that handles routing. a. Application b. Transport c. Network d. Session

c. Network

The International Organization for Standardization (ISO) created the ____ reference model in an attempt to standardize the design of communication systems and the interoperability between their components. a. TCP/IP b. ASCII c. Open Systems Interconnection (OSI) d. FTP

c. Open Systems Interconnection (OSI)

_____ software provides support for the key functions of configuration management, document management, engineering change management, release management, and collaboration with suppliers and original equipment manufacturers (OEMs). a. Enterprise resource planning b. Design support system c. Product life cycle management d. Planning and design management

c. Product life cycle management

Projects must operate in a broad organizational environment, and project managers need to consider projects within the greater organizational context. _____ describes this holistic view of carrying out projects within the context of the organization. a. The silo approach b. Reductionism c. Systems thinking d. Linear analysis

c. Systems thinking

Which of the following is the objective of customer relationship management (CRM) software? a. To implement build-to-order processes that enable inexpensive customization of products and services to precisely meet the needs of individual customers b. To attract potential customers to the company's Web site through the use of Web page banner ads that display graphics and include a hyperlink to the advertisers' Web site c. To capture data about every contact a company has with a customer through every channel and to store it in the system d. To rate customers according to their loyalty toward the company and provide incentives to them

c. To capture data about every contact a company has with a customer through every channel and to store it in the system

The main purpose of project plans is to a. schedule management plans b. define project scope c. guide project execution d. estimate activity resources

c. guide project execution

Consumer-to-consumer (C2C) e-commerce is the exchange of goods and services between: a. businesses via computer networks. b. business organizations and individual consumers. c. individuals facilitated by a third party. d. the government and businesses.

c. individuals facilitated by a third party.

When companies do not have sufficient purchasing power, they create a(n): a. private store. b. customer portal c. industry consortia-sponsored marketplace. d. private company marketplace.

c. industry consortia-sponsored marketplace.

The most difficult and unappreciated process in project management is often a. monitoring and controlling b. initiating c. planning d. executing

c. planning

Which of the following is the column or collection of columns that uniquely identifies a given row in that table? a. minor key b. secondary key c. primary key d. foreign key

c. primary key

Which of the following is the column or collection of columns that uniquely identifies a given row in that table? a. secondary key b. foreign key c. primary key d. minor key

c. primary key

Which of the following is a top-level domain that provides fast and efficient internet access to mobile devices? a. .Link b. .Net c. .Info d. .Mobi

d. .Mobi

What type of software programs are Access, Oracle, DB2, MySQL, and SQL Server? a. DBAs b. data files c. E-R diagrams d. DBMSs

d. DBMSs database management system

Which of the following is a pre-initiation task? a. Drafting the project charter b. Identifying stakeholders c. Drawing up a work breakdown structure d. Developing a business case for a project

d. Developing a business case for a project

Which of the following is true of a matrix organizational structure? a. In a matrix organizational structure, employees are organized into departments according to their skills, and there is little interaction between employees from different departments. b. A matrix organizational structure is hierarchical, but instead of functional managers reporting to the CEO, program managers report to the CEO. c. Project managers in matrix organizations have staff from only a single functional area working on their projects. d. In a strong matrix organizational structure, the project manager controls the project budget and has moderate to high authority.

d. In a strong matrix organizational structure, the project manager controls the project budget and has moderate to high authority.

_____ is a one-to-one conversation in which one computer communicates with another for the purpose of exchanging text and images. a. A shared workspace b. Really simple syndication c. A wiki d. Instant messaging

d. Instant messaging

A______ create address data formatted for printing mailing labels. a. Query b. RDBMS c. Forms d. Report

d. Report

____ are more advanced devices that are replacing hubs and are capable of filtering out unnecessary traffic. a. Workstations b. Servers c. Routers d. Switches

d. Switches

Which of the following is true of tier I enterprise resource planning vendors? a. They target medium-sized firms with facilities in multiple locations. b. They target medium-sized firms based out of a single location. c. They target small-sized firms with facilities in multiple locations. d. They target large multinational firms with facilities in multiple locations.

d. They target large multinational firms with facilities in multiple locations.

An important tool for project scope management is _____. a. Gantt chart b. crashing c. fast tracking d. a work breakdown structure

d. a work breakdown structure

A preliminary or rough cost estimate is developed in the _____ phase of the project life cycle, and an overview of the work involved is created. a. acquisition b. implementation c. close-out d. concept

d. concept

The project time management knowledge area maps to the _____ process group through the activity of schedule control. a. executing b. planning c. initiating d. monitoring and controlling

d. monitoring and controlling

____ Enables users to identify issues and opportunities as well as perform trend analysis and analyzing multidimensional data from many different perspectives a. excel scenario manager b. excel solver c. drill-down analysis d. online analytical procession (OLAP)

d. online analytical procession (OLAP)

_____ can be used to create useful reports and graphs based on given data. a. business rule management system b. hadoop c. enterprise search software d. spreadsheets

d. spreadsheets

A large multinational firm with facilities in the United States and Mexico City has an annual revenue of $3 billion. This firm will be targeted by _____ enterprise resource planning (ERP) vendors. a. tier IV b. tier II c. tier III d. tier I

d. tier I

in an extract-transform-load (ETL) process, the mined data used to update a data warehouse is converted to a different format in the ____ step. a. autorun b. autorun c. extract d. transform

d. transform

​____ are screen objects used to maintain, view, and print data from a database. a. ​Fields b. Entities c. ​Data files d. ​Forms

d. ​Forms

The _____ section of the project management plan describes how to monitor project progress and handle changes. a. project controls b. management objectives c. Project Management d. risk management e. technical processes

project controls