ISDS 351 - Reynolds Chapter 4

When evaluating and selecting an appropriate service provider, which one of the following is not sound advice?

Accept the service provider's standard service level agreement to avoid contract delays.

The ability of IT systems to manage themselves and adapt to changes in the computing environment, business policies, and operating objectives.

Autonomic computing.

Provides valuable customer benefits, is hard for competitors to imitate, and can be leveraged widely across many products and markets. It typically has a direct impact on the organization's customers, is a major cost driver, or is essential for providing services.

Core business process.

Smart outsourcing is not based on which one of the following tenants?

Determining the amount of savings that must be generated by outsourcing.

Which one of the statements about outsourcing is not true?

Few outsourcing contracts are high-profile, multiyear, multimillion-dollar deals that require approval by an organization's board of directors.

A good service level agreement does not do which one of the following?

Gives the service provider the flexibility to decide the special conditions under which services will be available.

Many IT industry observers believe that the desire for both agility and security will eventually lead organizations to adopt this approach.

Hybrid cloud computing.

Outsourcing is most commonly used in this region of the world.

Latin America.

Which one of the following statements about moving to the cloud is not true?

Nearly two-thirds of all organizations encounter major challenges in their move.

Which one of the following statements is not true?

Outsourcing is done only by large organizations.

An arrangement in which one company contracts with another organization to provide services that could be provided by the company employees.

Outsourcing.

A single tenant cloud.

Private cloud.

A situation in which the service provider organization owns and manages the infrastructure with cloud user organizations accessing slices of shared resources via the Internet.

Public cloud computing.

Which one of the following ideas is not a good tactic to help ensure a successful outsourcing project?

Recognize that best practices seldom apply to your outsourcing operations.

Which one of the following statements about outsourcing is not true?

Shifting seriously flawed operations to a less expensive organization usually solves fundamental operating problems.

Which one of the following is not a benefit that organizations can expect to achieve through offshore outsourcing?

Simplify jurisdiction issues.

A software delivery approach that provides users with access to software remotely as a Web-based service.

Software as a service.

Offshore outsourcing service providers typically have a lower cost structure due to which one of the following reasons.

They have a lower cost structure due to greater economies of scale, specialization, or expertise.

Which one of the following is not a strong reason to consider outsourcing?

To provide additional job and training opportunities to the firm's employees.

Which one of the following is not an advantage of public cloud computing?

Your organization's data is stored on the same storage device as another's organization making it easy to share data.