IST 345, Exam #2 Questions from Book

Suppose there is a 30 percent chance that you will lose $10,000 and a 70 percent chance that you will earn $100,000 on a particular project. What is the project's estimated monetary value? A. -$30,000 B. $70,000 C. $67,000 D. -$67,000

$67,000

If you add three more people to a project team of five, how many communication channels will you add? A. 2 B. 12 C. 15 D. 18

18

Six Sigma's target for perfection is the achievement of no more than _______ defects, errors, or mistakes per million opportunities A. 6 B. 9 C. 3.4 D. 1

3.4

An item you need for a project has a daily lease cost of $200. If you decide to purchase the item, the investment cost is $6,000 and the daily cost is $100. After how many days will the lease cost be the same as the purchase cost? A. 30 B. 40 C. 50 D. 60

60

What do many experts agree is the greatest threat to the success of any project? A. Lack of proper funding B. A failure to communicate C. Poor listening skills D. Inadequate staffing

A failure to communicate

What type of grid can categorize stakeholders based on their level of authority and concern? A. A power/interest grid B. An authority/concern grid C. An authority/interest grid D. A resistance/support grid

A power/interest grid

Which type of matrix can help clarify which knowledge areas are most important to stakeholders on a project? A. A knowledge area matrix B. A prioritization matrix C. An expectations management matrix D. A stakeholder management matrix

A stakeholder management matrix

What is the preferred order for performing testing on IT projects? A. Unit testing, integration testing, system testing, user acceptance testing B. Unit testing, system testing, integration testing, user acceptance testing C. Unit testing, system testing, user acceptance testing, integration testing D. Unit testing, integration testing, user acceptance testing, system testing

A. Unit testing, integration testing, system testing, user acceptance testing

Your organization hired a specialist in a certain field to provide training for a short period of time. Which reason for outsourcing would this example fall under? A. Reducing costs B. Allowing the client organization to focus on its core business C. Accessing skills and technologies D. Providing flexibility

Accessing Skills and Technologies

According to McClelland's acquired-needs theory, people who desire harmonious relations with other people and need to feel accepted have a high _____ need. A. Social B. Achievement C. Affiliation D. Extrinsic

Affiliation

What tool can you use to document, monitor, and track items that need resolution on a project? A. An issue log B. A risk register C. An issue register D. A resolution log

An issue log

Your project team has decided not to use an upcoming release of software because it might cause your schedule to slip. Which negative risk response strategy are you using? A. Avoidance B. Acceptance C. Transference D. Mitigation

Avoidance

________ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization: A. Quality audits B. Design of experiments C. Six sigma D. Benchmarking

B. Benchmarking

In face-to-face interactions, how is most information conveyed? A. By the tone of voice B. By the words spoken C. By body language D. By the location

By body language

What is the purpose of project quality management: A. To produce the highest-quality products and services possible B. To ensure that appropriate quality standards are met C. To ensure that the project will satisfy the needs for which it was undertaken D. All of the above

C. To ensure that the project will satisfy the needs for which it was undertaken

Which method for conflict management should be used when both of the task and the relationship are of high importance? A. Compromise B. Confrontation C. Collaboration D. Smoothing

Confrontation

Your project involves using a new release of a common software application, but if that release is not available, your team has ______ plans to use the current release. A. Contingency B. Fallback C. Reserve D. Mitigation

Contingency

What tool can you use to determine whether a process is in control or out of control? A. A cause-and-effect diagram B. A control chart C. A run chart D. A control panel diagram

Control-Chart

What strategy can a project manager use to deliver bad news? A. Tell a joke first B. Tell senior management as soon as possible so they can develop alternatives and recommendations C. Ask the project champion to deliver the news D. Set the stage by putting the news into context, emphasizing the impact on the bottom line

D. Set the stage by putting the news into context, emphasizing the impact on the bottom line

Which risk identification tool involves deriving a consensus among a panel of experts by using anonymous input regarding future events? A. Risk breakdown structure B. Brainstorming C. Interviewing D. Delphi technique

Delphi Technique

________ is known for his work on quality control in Japan, and he developed the 14 points of Management in his text Out of the Crisis. A. Juran B. Deming C. Crosby D. Ishikawa

Deming

What is the largest spending category for global outsourcing of IT services? A. Communications services B. Devices C. Enterprise software D. Data center systems

Devices

Which of the following is not a recommendation for improving project communications? A. You cannot over communicate. B. Project managers and their teams should take time to develop their communications skills C. Do not use facilitators or experts outside of the project team to communicate important information D. Use templates to help prepare project documents

Do not use facilitators or experts outside of the project team to communicate important information.

Which of the following is not part of project resource management? A. Duration estimating B. Acquiring resources C. Developing the project team D. Managing the project team

Duration estimating

_______ is a term used to describe various procurement functions that are now done electronically. A. E-procurement B. eBay C. E-commerce D. EMV

E-procurement

What type of information about stakeholders is not included in a stakeholder register? A. Identification B. Classification C. Assessment D. Engagement level

Engagement Level

Suppliers and concerned citizens are examples of which type of stakeholders? A. Internal B. Exernal C. Supportive D. Unsupportive

External

Which type of contract has the least amount of risk for the buyer? A. Fixed-price B. Cost plus incentive fee (CPIF) C. Time and material D. Cost plus fixed fee (CPFF)

Fixed-Price

What are the five stages in tuckman's model of team development, in chronological order? A. Forming, storming, norming, performing, adjourning B. Storming, forming, norming, performing, and adjourning C. Norming, forming, storming, performing, and adjourning D. Forming, storming, performing, norming, and adjourning

Forming, storming, norming, performing, adjourning

A staffing management plan often includes a resource ______ which is a column chart that shows the number of resources assigned to the project over time: A. Chart B. Graph C. Histogram D. Timeline

Histogram

What does the term kaizen mean? A. Minimize waste B. Maximize value C. Do it right the first time D. Improvement

Improvement

When should you start controlling stakeholder engagement on a project? A. In the early phases B. In the middle phases C. In the later phases D. None of the above; you cannot control stakeholder engagement

In the early phases

______ causes people to participate in an activity for their own enjoyment: A. Intrinsic motivation B. Extrinsic motivation C. Self-motivation D. Social motivation

Intrinsic Motivation

Which of the following is not a guideline to help improve time spend at meetings? A. Determine if a meeting can be avoided B. Invite extra people who support your project to make the meeting run more smoothly C. Define the purpose and intended outcome of the meeting D. Build relationships

Invite extra people who support your project to make the meeting run more smoothly

A _____ report is a reflective statement that documents important information learned from working on the project: A. Kanban B. Lessons-learned C. Project archive D. Progress

Lessons-Learned

One of your project stakeholders has a high amount of authority and a high amount of interest. How should you manage that relationship? A. Keep informed B. Keep satisfied C. Manage closely D. Monitor

Manage Closely

Which of the following is not a process in project communications management? A. Planning communications management B. Controlling communications C. Managing communications D. Managing stakeholders

Managing Stakeholders

PMIs OPM3 is an example of a _______ model or framework for helping organizations improve their processes and systems: Benchmarking Six Sigma Maturity Quality

Maturity

The seven-run rule states that if seven data points in a row or on a control chart are all below the mean, above the mean, or all increasing or decreasing, then the process needs to be examined for ______ problems. A. Random B. Nonrandom C. Six sigma D. Quality

Nonrandom

Which risk management process involves prioritizing risks based on their probability and impact of occurrence? A.Planning risk management B. Identifying risks C. Performing qualitative risk analysis D. Performing quantitative risk analysis

Performing qualitative risk analysis

At the bottom of Maslow's pyramid of hierarchy of needs are _____ needs: A. Self-actualization B. Esteem C. Safety D. Physiological

Physiological

In which project procurement management process is an RFP often written? A. Planning procurement management B. Conducting procurements C. Controlling procurements D. Selecting sellers

Planning procurement Managment

The _____ is the point at which the contractor assumes total responsibility for each additional dollar of contract cost. A. Break-even point B. Share ratio point C. Point of reconciliation D. Point of total assumption

Point of total assumption

Which knowledge area was first introduced in the PMBOK Guide in 2013? A. Project engagement management B. Project consulting management C. Project stakeholder engagement D. Project stakeholder management

Project stakeholder management

If your college or university wanted to get information from potential sellers for providing a new sports stadium, what type of document would be required of the potential sellers? A. RFP B. RFQ C. Proposal D. Quote

Proposal

What term describes information that is sent to recipients at their request via websites, bulletin boards, e-learning, knowledge repositories like blogs, and other means? A. Push communications B. Pull communications C. Interactive communications D. Customer communications

Pull communications

________ is the degree to which a set of inherent characteristics fulfills requirements: A. Quality B. Conformance to requirements C. Fitness for use D. Reliability

Quality

______ power is based on a person's individual charisma. A. Affiliation B. Referent C. Personality D. Legitimate

Referent

A risk ______ is a document that contains results of various risk management processes and is often displayed in a table or spreadsheet format. A. Management plan B. Register C. Breakdown structure D. Probability/impact matrix

Register

What technique can you use to resolve resource conflicts by delaying tasks? A. Resource loading B. Resource leveling C. Critical path analysis D. Overallocation

Resource Leveling

A _____ maps the work of a project, as described in the WBS, to the people responsible for performing work: A. Project organizational chart B. Work definition and assignment process C. Resource histogram D. Responsibility assignment matrix

Responsibility Assignment Matrix

______ is an uncertainty that can have a negative or positive effect on meeting project objectives. A. Risk utility B. Risk tolerance C. Risk management D. Risk

Risk

A person who is risk- _______ receives greater satisfaction when more payoff is at stake and is willing to pay a penalty to take risks. A. Averse B. Seeking C. Neutral D. Aware

Seeking

Buyers often prepare a ________ list when selecting a seller to make the process more manageable. A. Preferred B. Short C. Qualified suppliers D. BAFO

Short

______ is a quantitative risk analysis tool that uses a model of a system to analyze its expected behavior or performance. A. Simulation B. Sensitivity analysis C. Monte Carlo analysis D. EMV

Simulation

A(n) _____ report describes where a project stands at a specific point in time: A. Status B. Performance C. Version D. Earned value

Status

Which of the following statements is false about software that can assist in project stakeholder management? A. Social media tools can assist in stakeholder management B. Some project management software includes features like giving "high fives" C. Texting is an example of a microblog that can keep stakeholders informed about project work D. A vodcast is a video podcast that can inform and engage stakeholders

Texting is an example of a microblog that can keep stakeholders informed about project work

After a series of large project disasters, what country is requiring people to complete a new academic program in project management before leading a large government project? A. Australia B. The United Kingdom C. India D. Japan

The United Kingdom

_______ are indicators or symptoms of actual risk events, such as a cost overrun on early activities being a symptom of poor cost estimates. 1. Probabilities 2. Impacts 3. Watch list items 4. Triggers

Triggers

A proposal evaluation sheet is an example of a(n) _________ A. RFP B. NPV analysis C. Earned value analysis D. Weighted scoring model

Weighted scoring model