ISTM 209 Exam 1
If you include hardware, software, networking, and necessary management consulting, this amounts to over ________ in 2015 in the United States.
1 trillion
____________________, which is now available for average consumers to purchase, has been used in industry to create solid objects, layer by layer, from specifications in a digital file.
3-D printing
Business Process Management (BPM) includes _________ steps designed to continuously improves the processes of an organization.
5
Porter's competitive forces model includes _________ forces that impact every organization.
5
Which of the following is NOT an example of disruptive technologies?
Digital television
If Koa's Puppy Food Corporation maintains a highly centralized operation with all corporate operations taking place in its home country, it is said to have a ___________ global strategy.
Domestic exporter
Concerning Porter's model and the Internet, which of the following is false?
Due to technology requirements, the threat of new entrants decreases.
Creating a new system that provides charts and graphs to assist senior management make non-routine decisions is called (a):
Executive support systems
_____ is output from an information system that is returned to key people who analyze it to, evaluate it, and refine inputs for the system.
Feedback
Which capability of social software allows users to use real-time information streams, status updates, and announcements?
Feeds and notifications
___________________ is/are an application of social business that allows for the opportunity to share documents.
File sharing
_______________________ is the functional business process responsible for managing cash accounts.
Finance and accounting
Which of the following is a file storage and synchronization service for cloud storage, file sharing, and collaborative editing?
Google Drive
Which of the following is NOT a reason that collaboration and teamwork are more important today than ever?
Growth of outsourcing
What is the domestic exporter strategy characterized by?
Heavy centralization of corporate activities in the home country of origin
Which of the following is NOT an example of a primary activity in the value chain?
Human resources management
Which of the following statements represents a responsibility of the sales and marketing functional area?
Identifying customers
A manager upset that he or she is not receiving forecasts, sales projections, or appropriate dashboards is expressing frustration for having a poor ______________ business driver:
Improved Decision Making
The _______________ has helped level the playing field for companies wanting to do business globally.
Internet
IoT stands for the:
Internet of Things
Problem Identification, Solution Design, Solution Evaluation and Choice, and Implementation
It allows ticket prices to fluctuate according to demand.
Which is an example of a business using information systems for customer intimacy?
Mandarin Oriental Hotel's customer-preference tracking system
_______________________ are the functional business processes responsible for quality assurance.
Manufacturing and production
Checking for quality and paying creditors would fall within which two functional areas?
Manufacturing and production, and finance and accounting
Which of the following is FALSE about the information systems occupations through 2022?
Offshore outsourcing will decrease demand in the U.S. for managerial IS positions.
_________ is when a company transfers tasks of the firm to other firms that operate in low-wage countries, possibly reducing job opportunities within the U.S.
Offshoring
___________________ is a business driver which focuses on ways to achieve better efficiencies to increase profits.
Operational excellence
What are the major objectives that businesses use information systems to achieve?
Operational excellence, new products, services, and business models; customer/supplier intimacy; improved decision making; competitive advantage; and day-to-day survival
A single screen of graphs or charts of key performance indicators is known as a(n) ________________________.
digital dashboard
ABB implemented a __________ system to help staff more effectively locate information about company projects and initiatives.
dynamic knowledge sharing
eBay is an example of a/n ___________ because it sells products over the Internet.
electronic commerce
Which of the following is false regarding business process management?
The BPM process concludes once metrics are established and the system is implemented.
A __________________ is a popular business organization that has a product or service created in the home country (i.e., McDonald's and Chem Dry), and distributes the same products worldwide. Individual stores or locations are often owned by a local individual.
franchiser
A multinational strategy is often described where financial management and strategy operate out of a central __________________.
home base
The four major functions of a business include manufacturing/production, sales/marketing, finance/accounting, and _________________.
human resources
The BPM step which addresses the question of which processes need to be addressed is ___________________________.
identifying processes for change
The final phase of the problem solving model is the ___________ phase.
implementation
Automobiles have the opportunity to use computer-aided design (CAD) to create virtual models of parts and even prototype vehicles. This use of information systems to improve quality is related to ______________________.
improving design quality and precision
Information systems, management information systems, information technology, information management, and computer information systems are often confused with one another. Which of these focuses primarily on hardware and software?
information technology
A key benefit of collaboration is _______________, which focuses on deriving better and more unique ideas for products and services.
innovation
Which of the following is NOT part of the description of a value web?
They promote communication among units.
What is the advantage of having a centralized information services department, which operates as a separate department similar to other departments?
This is more likely to produce more compatible systems and more coherent long-term systems development plans.
The philosophy that quality should be the responsibility of everyone that works in a firm and every business unit is best known as which of the following?
Total quality management
____________ focus on day-to-day operations of a business including managing sales, payroll, and receipts.
Transaction processing systems
If Koa's Puppy Food Corporation maintains a strategy to take advantage of local competitive advantages and avoids the notion of national boarders, it is said to have a ___________ global strategy.
Transnational
What is social business?
Use of social networking platforms to engage employees, customers, and suppliers
With E-commerce and the Internet, which of the following depicts a trend in advertising?
With E-commerce and the Internet, which of the following depicts a trend in advertising?
Companies often use information systems to improve quality by ______________ as a way to set standards for products and services against predefined standards.
benchmarking
Businesses in America will spend approximately $600 ____________ on hardware, software, and telecommunications equipment in 2015
billion
Virtually anyone can set up a(n) ________________, an application of social business which allows for publishing opinions and experiences about a variety of topics.
blog
ESS, DSS, and MIS systems all fall under the generic term of _______ systems as they help with the decision making process.
business intelligence
An antique dealer buying items and hoping to sell them for more than he or she paid for them is the very definition of a
business.
A ______________ is a social website that allows groups to meet together and share knowledge about a specific area like coins, space, or stamps.
community
Michael Porter developed the ________________ model, which emerged as a leading model for better understanding the important concept of competitive advantage.
competitive forces
An important word associated with social business is ___________ which includes customers, suppliers, employees, managers, and oversight committees.
conversations
When a firm does something in which they are a world-class leader, that activity would be considered to be a _____________ for the company.
core competency
An online store asking you to complete a customer satisfaction survey to better understand its customers after making a purchase is primarily addressing which business objective?
customer and supplier intimacy
Systems designed to help maintain and improve customer data and its relationship with customers are called __________________ systems.
customer relationship management
To help improve quality, Delta Airlines installed customer care systems at some of its airport gates. The goal of this information system is to improve ______________________.
customer service and the quality of the product
For the sale of online used textbooks with many suppliers and low cost to switch to a different supplier, is an example of:
customers having a lot of power
For the sale of online used textbooks with many suppliers and low cost to switch to a different supplier, is an example of:
customers having a lot of power.
It has been shown that one of the best ways to reduce quality problems is to reduce _____________.
cycle time
Examining a map that depicts different colors based on flu outbreaks is an example of a digital ____________.
dashboard
A secretary assisting management is considered a _________ worker.
data
In its simplest form, ___________ represents streams of raw facts with limited usefulness until organized.
data
Accountants rely heavily on information systems to do all of the following EXCEPT ________.
manage financial investments
_____________ is the largest single group in the U.S. business labor force and this group dramatically benefits from information to help with the decision making process.
management
Among fields such as accounting, finance, marketing, and others, which has undergone the most change because of technology in the past 5 years?
marketing
The popular quality control model, six sigma specifically calls for 3.4 defects per ____________ as a measure of quality.
million
Apple's ITunes and a traditional music store have very different business ___________ with regards to how they produce and deliver products to customers.
models
Business process management (BPM) is concluded _________________________.
never
Porter's competitive force concerned about barriers to entry is/are _______________.
new market entrants
Outsourcing to domestic U.S. firms and _____________ outsourcing are both considered ways to reduce costs by US organizations.
offshore
Expansion to global markets requires more coordination of resources for a firm to create their goods. This has transformed the need for information systems for the field of ________________.
operations management
Regarding dimensions of business problems, a lack of properly trained employees is considered a ______________ dimension.
people
The Problem-Solving Model consists of __________________, solution design, solution evaluation and choice, and implementation.
problem identification
The Problem-Solving Model phase where you determine a performance discrepancy that might be caused by an outdated system is the ________ phase.
problem identification
Business ______________ are the strategized steps and activities that are coordinated within an organization.
processes
Quality described as adhering to specific specifications with minimal variations would be through the lens of a:
producer
An example of the business objective ___________ would include one online coin shop offering a free app that can detect fake coins, and all other online stores following this strategy or potentially going out of business.
survival
In the Datacard Case, the company decided on a complete business process transformation. An example of a successful business process redesign described in the case included ________________.
the distribution of pricing to Datacard's partners
With new laws requiring the storage of emails and other important documents, estimates of information systems storage now exceeds 1.8:
zettabytes
Technology, economy, politics, and global changes are typically classified best by which of the following?
Broad, general, external environment groups that influence an organization's strategy
____________ is the final and ongoing step of the business process management model.
Continuous measurement
Which of the following most accurately describes an information system?
A set of components that gather, analyze, store, and utilize information for making better decisions for a firm
______ is the acronym related to a leading model for improving business processes to enhance competitiveness.
BPM
When is business process management (BPM) concluded?
BPM is never concluded
For technology, which are the three interrelated advances that make MIS so exciting now and into the future?
Big data, cloud computing, and the mobile digital platform
_______________ is an emerging area where data is organized in a meaningful way to help managers make data-driven business decisions.
Business intelligence
____________ is a business process improvement model which is most known and used when dramatic change is needed to gain improvements in productivity and efficiency.
Business process reengineering
A ________ is a senior manager who oversees the use of IT in the firm.
CIO
Domestic exporter strategy is characterized by which of the following?
Centralization
The senior leadership position responsible for the organization's data is called the ____________ officer.
Chief data
_____ is responsible for enterprise-wide governance and usage of information to maximize the value of the organization's data.
Chief data officer
The senior leadership position responsible for the organization's internal knowledge (i.e. tacit knowledge) is called the ____________.
Chief knowledge officer
Many companies have social networks that gather and use information from customers and employees thus creating an important role for the _____ to coordinate the protection of all data.
Chief privacy officer
When a leading discount store's database was breached, a lot of attention was on the company's ____________________, who is specifically responsible for training employees about security.
Chief security officer
A collection of computers on the Internet that allow for innovations such as software as a service (SaaS) is simply called (the):
Cloud
What is emerging as a major business area of innovation that offers a flexible collection of computers on the Internet that can perform tasks previously performed on corporate computers?
Cloud computing
Which of the following is NOT a way that information systems provide a competitive advantage?
Collecting and storing large amounts of data
Which of the following business problems is NOT a problem in the technology dimension?
Complexity of task
An automobile rental company interested in learning and adapting to the needs of its customers is focusing on the business driver:
Customer and Supplier Intimacy
Which of the following is false about information systems?
Customers and suppliers are considered important elements of the information system as they provide key data.
______________ is the total time it takes a child to purchase lemonade ingredients, create the lemonade, and set up operations for a neighborhood lemonade stand.
Cycle time
An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support which of the following?
Decision making and control in an organization
With E-commerce and the Internet, which of the following depicts a trend in advertising?
E-commerce and Internet advertising have grown while traditional advertising and commerce have remained flat.
Which of the following is NOT an application used in social business?
Which of the following entities is NOT a part of the firm's environment?
Employees
_____ are the people or groups, both internal and external to the organization, for whom applications are developed.
End users
Enterprise Systems are also known as ________________.
Enterprise Resource Planning (ERP) Systems
What solution would a corporation use if they had a collection of mostly older systems which they wanted to connect to one another?
Enterprise applications
Which of the following is FALSE regarding the description of business process management (BPM)?
It works on increasing process throughput and quality.
__________________ are designed to capture critical processes, procedures, and experience to ensure this critical content isn't lost when someone leaves the organization.
Knowledge management systems
Which of the following is FALSE about the needs for information by different groups in an organization?
Knowledge workers need access to financial performance information.
What are the four elements of critical thinking?
Maintaining doubt and suspending judgment, Being aware of different perspectives, Testing alternatives and letting experience guide, and Being aware of organizational and personal limitations
________________ focus(es) on providing decision making data available for middle managers to make sound business decisions.
Management Information systems
What is the name for the field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?
Management information systems
_________________ has been impacted by information systems as things like traditional guest comment cards are transformed into online guest comment cards.
Marketing
If Koa's Puppy Food Corporation maintains a highly centralized operation with financial management, but decentralizes production and marketing to other countries, is said to have a ___________ global strategy.
Multinational
A networked system configuration supports which of the following international business strategies?
Multinational and transnational
Transnational firms have no single national headquarters but instead have many regional headquarters and perhaps a world headquarters. What is the transnational strategy characterized by?
Nearly all the value-adding activities are managed from a global perspective without reference to national borders.
Which of the following is NOT considered to be a typical people problem?
Political conflict
Which type of activity within the value chain model is directly related to the production and distribution for a firm's products and services?
Primary activities
What are the steps of the problem solving process?
Problem Identification, Solution Design, Solution Evaluation and Choice, and Implementation
What is the name for the process of converting raw data into a more meaningful form?
Processing
Which of the following is NOT an element of critical thinking?
Providing iterative feedback
______________ is a term, when described from a customer perspective, that involves demanding durability, safety, ease of use, as well as service effectiveness and responsiveness.
Quality
Which of the following is NOT an impact of the Internet on competitive forces and industry structure?
Reduces the price of products and services
The popular quality management technique that specifically calls for 3.4 defects per million opportunities is called ______________.
Six sigma
___________ commerce is a way for individuals to provide feedback and reviews about products and services.
Social
_____ refers to the use of social networking to extend a business' collaboration efforts in order to engage and connect better with their employees, suppliers, and/or their customers.
Social business
________________ commonly involves sites like Twitter and Facebook to collaborate with customers.
Social business
Which of the following is NOT a step in the problem-solving process?
Solution analysis
Which of Porter's competitive forces model would describe an organization that loses customers due to its product prices being too high?
Substitute Products and services
Which of the following is an interorganizational system that provides a seamless flow of information to both suppliers of raw materials as well as to customers?
Supply chain management system
If a competitor to your business introduces an effective product or service (i.e., when Citibank first introduced the ATM), your need to follow is considered an example of the business driver:
Survival
_________________ are information systems professionals who help bridge the relationships between programmers and end users to identify requirements for improved systems.
Systems analysts
Because important financial documents are required to be submitted via the Internet in formats such as XBRL, ______________ has been impacted by information systems.
accounting
Determining the inputs, outputs, and resources required, and documenting the sequence of activities in a process typically occur during the:
analysis of existing processes.
Porter's Five Forces Model states that the intensity of the competitive forces determines all of the following EXCEPT industry ________.
segmentation
If you are solving a problem using the problem solving model, the phase where you identify as many possible solutions as possible would represent the ___________ phase.
solution design
The problem solving model consists of problem identification, solution design, ________________, and implementation.
solution evaluation and choice
When talking about changes related to information technology, the text identifies three interrelated changes that are responsible for the bulk of innovations. These include the mobile digital platform, ________________________, and the growth of cloud computing
the growing use of big data
The acronym related to organizational improvements, TQM, stands for ____________________.
total quality management
Someone visiting a government website to purchase a fishing license is specifically an example of:
E-government
What are the four generic information system strategies for dealing with competitive forces?
Low-cost leadership, product differentiation, focus on market niche, and strengthening customer and supplier intimacy
What are the dimensions of information systems?
Organizations, People, and Information Technology
The order fulfillment process involves which of the following functional areas of the business?
Sales, accounting, manufacturing, and production
Six sigma is a specific measure of _________, representing ____________________.
quality; 3.4 defects per million opportunities
