ISTM209-EXAM1
Which of the following is NOT a way that information systems provide a competitive advantage?
Collecting and storing large amounts of data
________________ are designed to capture critical processes, procedures, and experience to ensure this critical content isn't lost when someone leaves the organization.
Knowledge management systems
What are the four elements of critical thinking?
Maintaining doubt and suspending judgment; being aware of different perspectives; testing alternatives and letting experience guide; and being aware of organizational and personal limitations
_______________________ are the functional business processes responsible for quality assurance.
Manufacturing and production
Checking for quality and paying creditors would fall within which two functional areas?
Manufacturing and production, and finance and accounting
A networked system configuration supports which of the following international business strategies?
Multinational and transnational
Transnational firms have no single national headquarters but instead have many regional headquarters and perhaps a world headquarters. What is the transnational strategy characterized by?
Nearly all the value-adding activities are managed from a global perspective without reference to national borders.
Which force in Porter's competitive forces model is concerned with entry barriers?
New market entrants
_________ is when a company transfers tasks of the firm to other firms that operate in low-wage countries, possibly reducing job opportunities within the U.S.
Offshoring
What are the steps of the problem-solving process?
Problem Identification, Solution Design, Solution Evaluation and Choice, and Implementation
The problem-solving model phase where you determine a performance discrepancy that might be caused by an outdated system is the ________ phase.
Problem identification
From a customer perspective, which term involves demanding durability, safety, ease of use, service effectiveness, and responsiveness?
Quality
In this video, Samir describes how business executives use a BI application to drill down and see _____ data, the detail in the data such as data on a particular store or data on a particular item.
granular
Based on the information in this video, modern business intelligence reporting tools use _____ interfaces that display the results of data analysis.
graphical dashboard
The four major functions of a business include manufacturing/production, sales/marketing, finance/accounting, and ______
human resources
The BPM step which addresses the question of which processes need to be addressed is ___________________________.
identifying processes for change
The problem-solving model consists of problem identification, solution design, solution evaluation and choice, and ___________.
implementation
A key benefit of collaboration is _______________, which focuses on deriving better and more unique ideas for products and services.
innovation
Which of the following focuses on providing reports on current business performance to middle managers to help them make sound business decisions?
management information systems
_________________ has been impacted by information systems as things like traditional guest comment cards are transformed into online guest comment cards.
marketing
The popular quality control model, six sigma, specifically calls for 3.4 defects per ____________ as a measure of quality.
million
Apple's ITunes and a traditional music store have very different business ___________ with regards to how they produce and deliver products to customers.
models
If Koa's Puppy Food Corporation maintains a highly centralized operation with financial management, but decentralizes production and marketing to other countries, the firm uses a ___________ global strategy.
multinational
Business process management (BPM) is concluded _________________________.
never
Expansion to global markets requires more coordination of resources for a firm to create their goods. This has transformed the need for information systems for the field of ________________.
operations management
All of the following are examples of the technology dimension of business problems EXCEPT ________.
outdated business processes
Regarding dimensions of business problems, a lack of properly trained employees is considered a ______________ dimension.
people
Quality described as adhering to specific specifications with minimal variations would be through the lens of a ________.
producer
Outsourcing of _________ can reduce IS development costs for U.S. organizations.
production programming
In this video, Samir describes the role of the business intelligence team in three primary activities that include data acquisition, data analysis, and _____.
publishing results
According to Porter's competitive forces model, the intensity of the competitive forces determines all of the following EXCEPT industry ________.
segmentation
The popular quality management technique that specifically calls for 3.4 defects per million opportunities is called ______________.
six sigma
Based on the information provided in this video, Porter's competitive forces model is useful to analyze a business and identify its _____.
strategic position within its industry
Collaboration is essential to ______, who have a specific mission and need to work together to complete specific tasks to achieve their mission.
teams
The acronym related to organizational improvements, TQM, stands for ____________________.
total quality management
Now that youve identified the team, how should the team meet to collaborate? The members are located at several different sites.
virtual meetings You decided that the team should use virtual meetings to collaborate. This was the best choice.
Which of the following is used in industry to create solid objects, layer by layer, from specifications in a digital file?
3-D printing
Technology, the economy, politics, and global changes are typically classified as which of the following?
Broad, general, external environment groups that influence an organization's strategy
What are the four generic information system strategies for dealing with competitive forces?
Low-cost leadership, product differentiation, focus on market niche, and strengthening customer and supplier intimacy
Six sigma is a specific measure of _________, representing ____________________.
quality; 3.4 defects per million opportunities
In this video dramatization, Porter's competitive forces model is diagrammed. The force at the center of this model that is affected by the other forces is the ____
. intensity of rivalry within the industry
If you include hardware, software, networking, and necessary management consulting, this amounts to over ________ in 2017 in the United States.
3.6 trillion
Business process management (BPM) includes _________ steps designed to continuously improve the processes of an organization.
5
Porter's competitive forces model includes _________ forces that impact every organization.
5
What enterprise system is the best choice for GearOn?
A CRM system You chose a CRM system for GearOn. This was the best choice because GearOn primarily needs to improve its processes that relate to interactions with customers, and since it shares many of its functions with GearUp, an ERP or EAI system would be more elaborate than GearOn needs.
Now that you have identified the type of the decision that needs to be made, who should decide how GearUp should expand into a new market?
A collaborative team drawn from employees across GearUp You decided that a collaborative team drawn from employees throughout GearUp should make the decision. This was the best choice. This strategic decision should be made collaboratively, and a group of employees from across the company would offer the best variety of perspectives and knowledge of different factors that must go into making this type of decision.
Because so many business transactions occur over the Internet today, ______________ has been impacted by information systems.
Accounting
Based on the information in this video, which of the following is the most accurate description of a business intelligence system?
An information system that processes data into information containing patterns, relationships, and trends
Which of the following attempts to improve business processes to enhance competitiveness?
BPM
When is business process management (BPM) concluded?
BPM is never concluded
As explained in the video, which of the following can force a business and its competitors to compete on price?
Bargaining power of buyers
____________ is an emerging area where data is organized in a meaningful way to help managers at all levels make more informed decisions.
Business intelligence
____________ is a business process improvement model which is most known and used when dramatic change is needed to gain improvements in productivity and efficiency.
Business process reengineering
All of the following are information technology tools that managers use to cope with change and complexity EXCEPT ________.
Business processes
Which term refers to the strategized steps and activities that are coordinated within an organization?
Business processes
A ________ is a senior manager who oversees the use of IT in the firm.
CIO
A domestic exporter strategy is characterized by which of the following?
Centralization
Which of the following is responsible for enterprise-wide governance and usage of information to maximize the value of the organization's data?
Chief data officer
In the opening case study, the Samofi Pasteur Company utilized an information system to support ______, resulting in increased innovation and profitability.
Collaboration and teamwork
Which of the following is a characteristic of a multinational strategy?
Concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries
What is the final and ongoing step of the business process management model?
Continuous measurement
After you purchase a product through a retailer's website, you receive a customer satisfaction survey. The retailer's survey primarily relates to which business objective?
Customer and supplier intimacy
Which statement about information systems is FALSE?
Customers and suppliers are considered important elements of the information system as they provide key data.
Which term refers to the total time it takes a child to purchase lemonade ingredients, create the lemonade, and set up operations for a neighborhood lemonade stand?
Cycle time
Which of the following is NOT an example of a disruptive technology?
Digital television
Koa Puppy Food Corporation maintains a highly centralized operation with all corporate operations taking place in its home country. What type of global strategy does Koa use?
Domestic exporter
Which statement about Porter's model and the Internet is FALSE?
Due to technology requirements, the threat of new entrants decreases.
According to the case study about Carter's, the company decided on a complete business process transformation. Which of the following is a successful business process redesign described in the case?
Enabling the finance function to focus on financial analysis and decision making
_____ are the people or groups, both internal and external to the organization, for whom applications are developed.
End users
What solution would a corporation use if it had a collection of mostly older systems which it wanted to connect to one another?
Enterprise applications
Which of the following provides charts and graphs to assist senior management make non-routine decisions?
Executive support systems.
How will you encourage employees to adopt the new system?
Explain that the new system will make for happier customers, train employees and customers in how to use the system, and reward employees for adopting the new system.
Which capability of social software allows users to use real-time information streams, status updates, and announcements?
Feeds and notifications
Which of the following is an application of social business that allows for the opportunity to upload and provide critical feedback on documents?
File sharing
_______________________ is the functional business process responsible for managing cash accounts.
Finance and accounting
Which of the following is a file storage and synchronization service for cloud storage, file sharing, and collaborative editing?
Google Drive
Which of the following is NOT a reason that collaboration and teamwork are more important today than ever?
Growth of outsourcing
What is the domestic exporter strategy characterized by?
Heavy centralization of corporate activities in the home country of origin
You have reviewed the document suggesting that GearUp open a chain of gyms that feature child and adult soccer teams. Most of the members of the team think this is a great idea, including Kelly. While you like the general idea, you think the group is wrong to focus the activity of the gyms entirely around soccer and ignore other sports and fitness options. How do you give this feedback in the meeting?
I think the gym idea is great; however, focusing so much on soccer will narrow our market. The GearUp gyms should have teams and training in other sports and fitness options." You decided to reply, "I think the gym idea is great; however, focusing so much on soccer will narrow our market. The GearUp gyms should have teams and training in other sports and fitness options." This was the best response. It acknowledges the original idea, adds to it, and explains why your revision of the idea is better.
Which of the following is a responsibility of the sales and marketing functional area?
Identifying customers
How can the check-in process best be improved?
Implement an automated system to notify trainers and counselors You decided to improve the check-in process by implementing an automated system to notify trainers and counselors. This was the best choice. Structured processes (day to day processes) lend themselves nicely to automation, and automation would also standardize the process so that members do not have to use a variety of techniques to check in.
Automobile manufacturers use computer-aided design (CAD) to create virtual models of parts and to prototype vehicles. This use of information systems is primarily related to which of the following?
Improving design quality and precision
Which term refers to all of the hardware and software that a firm needs to use to achieve its business objectives?
Information technology
Which of the following statements about the use of offshore outsourcing is FALSE?
Innovative new products, services, and systems are commonly outsourced offshore.
_____ is output from an information system that is returned to key people to help them evaluate or refine inputs for the system.
feedback
Based on the problems you have seen so far at GearOn, what type of CRM applications will be MOST helpful to the company?
Relationship Management and Customer Support Applications You decided that Relationship Management and Customer Support Applications would be the most valuable to GearOn. This was the best choice, because the problems at the company center on supporting and retaining current customers.
Which term refers to the use of social networking to extend a business' collaboration efforts in order to engage and connect better with employees, suppliers, and customers?
Social business
________________ commonly involves sites like Twitter and Facebook to collaborate with customers.
Social business
__________ is a way for individuals to provide feedback and reviews about products and services.
Social commerce
According to the video dramatization, Walmart negotiates with manufacturers and wholesalers to keep their profit margins low so that Walmart can offer lower prices to its customers. Which of the following does this illustrate?
Strong bargaining power of buyers [Walmart is the buyer]
Which force in Porter's competitive forces model would describe an organization that loses customers due to its product prices being too high?
Substitute products and services Which type of activity within the value chain model is directly related to the production and distribution for a firm's products and services?
Which of the following is an interorganizational system that provides a seamless flow of information to both suppliers of raw materials as well as to customers?
Supply chain management system
Which business objective is illustrated when one online coin shop offers a free app to detect fake coins, and all other online stores adopt the same strategy to avoid going out of business?
Survival
Which statement about business process management is FALSE?
The BPM process concludes once metrics are established and the system is implemented.
Which of the following has helped level the playing field for companies wanting to do business globally?
The Internet
Based on Samir's explanation, which statement about data marts is FALSE?
They are larger than data warehouses.
Walmart's decision to build fulfillment centers illustrates which force in Porter's competitive forces model?
Threat of new entrants
The philosophy that quality should be the responsibility of everyone that works in a firm and every business unit is best known as which of the following?
Total quality management
How will the CRM system with appropriate Customer Support and Relationship Management Applications help reduce information silos as well as fix data integrity problems within GearOn?
Trainers, nutritionists, and coaches will have access to member data and will be quickly and efficiently alerted regarding customer needs. You answered that a CRM system will help reduce information silos because trainers, nutritionists, and coaches will have access to member data and will be quickly and efficiently alerted regarding customer needs. This was the best choice. GearUps information silos were created when this information was isolated, and so this aspect of the CRM will help reduce the silos.
____________ focus on day-to-day operations of a business including managing sales, payroll, and receipts.
Transaction processing systems
What is social business?
Using social networking platforms to engage employees, customers, and suppliers
How can the information silos at GearOn best be resolved?
With an enterprise system that integrates member data You decided that implementing an enterprise system that integrates member data would best resolve the information silos at GearOn. This was the best choice as an enterprise system would integrate member data from many different workgroups and so allow data to be shared across the company.
Kelly has told you that she needs to decide into which new market to expand GearUp. What kind of decision is this?
You answered that this decision is both stratetgic and unstructured. This was the right answer.
Now you must decide who should be on the team. Kelly will be on the team as a matter of course, and you must choose three other GearUp employees to work with her.
You chose Deepak Menon, Ruby Coulbury and Ethan Atkinson. These were the best choices as all three have good collaborative skills and a variety of career experiences. See Fig 2-1 in your textbook.
Which type of collaboration tool set is right for this project? Use the graphic to help you decide.
You decided that the good collaboration tool set was the best for your team. This was the best choice. Since you are choosing a tool set for one project, you dont need to go with the most elaborate set that might be the best long-term option. Unlike the minimal tool set, however, this tool set will allow members to work together from different sites.
A popular business organization that has a product or service created in the home country (i.e., McDonald's and Chem Dry), and distributes the same products worldwide is known as a __________.
franchiser
You are invited to a meeting with Kelly and the head of marketing, Cindy Herrera, to discuss the problems with GearOn. Cindy suggests that, to help retain membership, you offer current clients a lower price if they sign up for the next six months now.How do you respond?
You say that you think the real problem lies in process issues and information silos, but GearOn should try Cindys solution in the short term.You decided to say that you think the real problem lies in process issues and information silos, but GearOn should try Cindys solution in the short term. This was not the best choice. GearOn obviously has issues with processes and information silos that were affecting the companys performance. Cindys strategy would not address those, and so in the end would not significantly improve the company. The most important strategy to improve GearOns performance would be to address the process and information silo problems.
Determining the inputs, outputs, and resources required, and documenting the sequence of activities in a process typically occur during the ________.
analysis of existing processes
Companies often use information systems to improve quality by ______________ as a way to set standards for products and services against predefined standards.
benchmarking
Virtually anyone can set up a(n) ________________, an application of social business which allows for publishing opinions and experiences about a variety of topics.
blog
An antique dealer buying items and hoping to sell them for more than he or she paid for them is the very definition of a(n) _____
business
ESS, DSS, and MIS systems all fall under the generic term of _______ systems as they help with the decision-making process.
business intelligence
The information systems department in an organization is responsible for maintaining all of the following EXCEPT ________.
business processes
The senior leadership position responsible for the organization's data is called the ____________ officer.
chief data
The senior leadership position responsible for the organization's internal knowledge (i.e. tacit knowledge) is called the ____________.
chief knowledge officer
Many companies have social networks that gather and use information from customers and employees thus creating an important role for the _____ to coordinate the protection of all data.
chief privacy officer
When a leading discount store's database was breached, a lot of attention was on the company's ___________________, who is specifically responsible for training employees about security.
chief security officer
In the opening case study, the Samofi Pasteur Company utilized an information system to support ______, resulting in increased innovation and profitability.
collaboration and teamwork
A(n) ______________ is a social website that allows groups to meet together and share knowledge about a specific area like coins, space, or stamps.
community
Michael Porter developed the ________________ model, which emerged as a leading model for better understanding the important concept of competitive advantage.
competitive forces
An important word associated with social business is ___________, which include customers, suppliers, employees, managers, and oversight committees.
conversations
For the sale of online used textbooks with many suppliers and low cost to switching to a different supplier, is an example of:
customers having a lot of power
For the sale of online used textbooks with many suppliers and low cost to switching to a different supplier, is an example of:
customers having a lot of power.
It has been shown that one of the best ways to reduce quality problems is to reduce _____________.
cycle time
To help improve quality, Delta Airlines installed customer care systems at some of its airport gates. The goal of this information system was to improve ______________________.
cycle time by simplifying the production process
Examining a map that depicts different colors based on flu outbreaks is an example of a digital ___________
dashboard
A secretary assisting management is considered a _________ worker.
data
A single screen of graphs or charts of key performance indicators is known as a(n) ________________________.
digital dashboard
A government website that allows citizens to purchase fishing licenses is an example of ________
e-government
Amazon.com is an example of ___________ because it sells products over the Internet.
electronic commerce
Sanofi Pasteur implemented a(n) __________ system to help staff have dialogues, share ideas, and work with other company members.
enterprise social networking
