ISTM209-EXAM1

अब Quizwiz के साथ अपने होमवर्क और परीक्षाओं को एस करें!

Which of the following is NOT a way that information systems provide a competitive​ advantage?

Collecting and storing large amounts of data

________________ are designed to capture critical​ processes, procedures, and experience to ensure this critical content​ isn't lost when someone leaves the organization.

Knowledge management systems

What are the four elements of critical​ thinking?

Maintaining doubt and suspending​ judgment; being aware of different​ perspectives; testing alternatives and letting experience​ guide; and being aware of organizational and personal limitations

​_______________________ are the functional business processes responsible for quality assurance.

Manufacturing and production

Checking for quality and paying creditors would fall within which two functional​ areas?

Manufacturing and​ production, and finance and accounting

A networked system configuration supports which of the following international business​ strategies?

Multinational and transnational

Transnational firms have no single national headquarters but instead have many regional headquarters and perhaps a world headquarters. What is the transnational strategy characterized​ by?

Nearly all the​ value-adding activities are managed from a global perspective without reference to national borders.

Which force in​ Porter's competitive forces model is concerned with entry​ barriers?

New market entrants

​_________ is when a company transfers tasks of the firm to other firms that operate in​ low-wage countries, possibly reducing job opportunities within the U.S.

Offshoring

What are the steps of the​ problem-solving process?

Problem Identification, Solution Design, Solution Evaluation and Choice, and Implementation

The​ problem-solving model phase where you determine a performance discrepancy that might be caused by an outdated system is the​ ________ phase.

Problem identification

From a customer​ perspective, which term involves demanding​ durability, safety, ease of​ use, service​ effectiveness, and​ responsiveness?

Quality

In this​ video, Samir describes how business executives use a BI application to drill down and see​ _____ data, the detail in the data such as data on a particular store or data on a particular item.

granular

Based on the information in this​ video, modern business intelligence reporting tools use​ _____ interfaces that display the results of data analysis.

graphical dashboard

The four major functions of a business include​ manufacturing/production, sales/marketing,​ finance/accounting, and​ ______

human resources

The BPM step which addresses the question of which processes need to be addressed is​ ___________________________.

identifying processes for change

The​ problem-solving model consists of problem​ identification, solution​ design, solution evaluation and​ choice, and​ ___________.

implementation

A key benefit of collaboration is​ _______________, which focuses on deriving better and more unique ideas for products and services.

innovation

Which of the following focuses on providing reports on current business performance to middle managers to help them make sound business​ decisions?

management information systems

​_________________ has been impacted by information systems as things like traditional guest comment cards are transformed into online guest comment cards.

marketing

The popular quality control​ model, six​ sigma, specifically calls for 3.4 defects per​ ____________ as a measure of quality.

million

Apple's ITunes and a traditional music store have very different business​ ___________ with regards to how they produce and deliver products to customers.

models

If​ Koa's Puppy Food Corporation maintains a highly centralized operation with financial​ management, but decentralizes production and marketing to other​ countries, the firm uses a​ ___________ global strategy.

multinational

Business process management​ (BPM) is concluded​ _________________________.

never

Expansion to global markets requires more coordination of resources for a firm to create their goods. This has transformed the need for information systems for the field of​ ________________.

operations management

All of the following are examples of the technology dimension of business problems EXCEPT​ ________.

outdated business processes

Regarding dimensions of business​ problems, a lack of properly trained employees is considered a​ ______________ dimension.

people

Quality described as adhering to specific specifications with minimal variations would be through the lens of a​ ________.

producer

Outsourcing of​ _________ can reduce IS development costs for U.S. organizations.

production programming

In this​ video, Samir describes the role of the business intelligence team in three primary activities that include data​ acquisition, data​ analysis, and​ _____.

publishing results

According to​ Porter's competitive forces​ model, the intensity of the competitive forces determines all of the following EXCEPT industry​ ________.

segmentation

The popular quality management technique that specifically calls for 3.4 defects per million opportunities is called​ ______________.

six sigma

Based on the information provided in this​ video, Porter's competitive forces model is useful to analyze a business and identify its​ _____.

strategic position within its industry

Collaboration is essential to​ ______, who have a specific mission and need to work together to complete specific tasks to achieve their mission.

teams

The acronym related to organizational​ improvements, TQM, stands for​ ____________________.

total quality management

Now that youve identified the team, how should the team meet to collaborate? The members are located at several different sites.

virtual meetings You decided that the team should use virtual meetings to collaborate. This was the best choice.

Which of the following is used in industry to create solid​ objects, layer by​ layer, from specifications in a digital​ file?

​3-D printing

​Technology, the​ economy, politics, and global changes are typically classified as which of the​ following?

​Broad, general, external environment groups that influence an​ organization's strategy

What are the four generic information system strategies for dealing with competitive​ forces?

​Low-cost leadership, product​ differentiation, focus on market​ niche, and strengthening customer and supplier intimacy

Six sigma is a specific measure of​ _________, representing​ ____________________.

​quality; 3.4 defects per million opportunities

In this video​ dramatization, Porter's competitive forces model is diagrammed. The force at the center of this model that is affected by the other forces is the​ ____

. intensity of rivalry within the industry

If you include​ hardware, software,​ networking, and necessary management​ consulting, this amounts to over​ ________ in 2017 in the United States.

3.6 trillion

Business process management​ (BPM) includes​ _________ steps designed to continuously improve the processes of an organization.

5

​Porter's competitive forces model includes​ _________ forces that impact every organization.

5

What enterprise system is the best choice for GearOn?

A CRM system You chose a CRM system for GearOn. This was the best choice because GearOn primarily needs to improve its processes that relate to interactions with customers, and since it shares many of its functions with GearUp, an ERP or EAI system would be more elaborate than GearOn needs.

Now that you have identified the type of the decision that needs to be made, who should decide how GearUp should expand into a new market?

A collaborative team drawn from employees across GearUp You decided that a collaborative team drawn from employees throughout GearUp should make the decision. This was the best choice. This strategic decision should be made collaboratively, and a group of employees from across the company would offer the best variety of perspectives and knowledge of different factors that must go into making this type of decision.

Because so many business transactions occur over the Internet​ today, ______________ has been impacted by information systems.

Accounting

Based on the information in this​ video, which of the following is the most accurate description of a business intelligence​ system?

An information system that processes data into information containing​ patterns, relationships, and trends

Which of the following attempts to improve business processes to enhance​ competitiveness?

BPM

When is business process management​ (BPM) concluded?

BPM is never concluded

As explained in the​ video, which of the following can force a business and its competitors to compete on​ price?

Bargaining power of buyers

____________ is an emerging area where data is organized in a meaningful way to help managers at all levels make more informed decisions.

Business intelligence

​____________ is a business process improvement model which is most known and used when dramatic change is needed to gain improvements in productivity and efficiency.

Business process reengineering

All of the following are information technology tools that managers use to cope with change and complexity EXCEPT​ ________.

Business processes

Which term refers to the strategized steps and activities that are coordinated within an​ organization?

Business processes

A​ ________ is a senior manager who oversees the use of IT in the firm.

CIO

A domestic exporter strategy is characterized by which of the​ following?

Centralization

Which of the following is responsible for​ enterprise-wide governance and usage of information to maximize the value of the​ organization's data?

Chief data officer

In the opening case​ study, the Samofi Pasteur Company utilized an information system to support​ ______, resulting in increased innovation and profitability.

Collaboration and teamwork

Which of the following is a characteristic of a multinational​ strategy?

Concentrates financial management and control out of a central home base while decentralizing​ production, sales, and marketing operations to units in other countries

What is the final and ongoing step of the business process management​ model?

Continuous measurement

After you purchase a product through a​ retailer's website, you receive a customer satisfaction survey. The​ retailer's survey primarily relates to which business​ objective?

Customer and supplier intimacy

Which statement about information systems is​ FALSE?

Customers and suppliers are considered important elements of the information system as they provide key data.

Which term refers to the total time it takes a child to purchase lemonade​ ingredients, create the​ lemonade, and set up operations for a neighborhood lemonade​ stand?

Cycle time

Which of the following is NOT an example of a disruptive​ technology?

Digital television

Koa Puppy Food Corporation maintains a highly centralized operation with all corporate operations taking place in its home country. What type of global strategy does Koa​ use?

Domestic exporter

Which statement about​ Porter's model and the Internet is​ FALSE?

Due to technology​ requirements, the threat of new entrants decreases.

According to the case study about​ Carter's, the company decided on a complete business process transformation. Which of the following is a successful business process redesign described in the​ case?

Enabling the finance function to focus on financial analysis and decision making

​_____ are the people or​ groups, both internal and external to the​ organization, for whom applications are developed.

End users

What solution would a corporation use if it had a collection of mostly older systems which it wanted to connect to one​ another?

Enterprise applications

Which of the following provides charts and graphs to assist senior management make​ non-routine decisions?

Executive support systems.

How will you encourage employees to adopt the new system?

Explain that the new system will make for happier customers, train employees and customers in how to use the system, and reward employees for adopting the new system.

Which capability of social software allows users to use​ real-time information​ streams, status​ updates, and​ announcements?

Feeds and notifications

Which of the following is an application of social business that allows for the opportunity to upload and provide critical feedback on​ documents?

File sharing

​_______________________ is the functional business process responsible for managing cash accounts.

Finance and accounting

Which of the following is a file storage and synchronization service for cloud​ storage, file​ sharing, and collaborative​ editing?

Google Drive

Which of the following is NOT a reason that collaboration and teamwork are more important today than​ ever?

Growth of outsourcing

What is the domestic exporter strategy characterized​ by?

Heavy centralization of corporate activities in the home country of origin

You have reviewed the document suggesting that GearUp open a chain of gyms that feature child and adult soccer teams. Most of the members of the team think this is a great idea, including Kelly. While you like the general idea, you think the group is wrong to focus the activity of the gyms entirely around soccer and ignore other sports and fitness options. How do you give this feedback in the meeting?

I think the gym idea is great; however, focusing so much on soccer will narrow our market. The GearUp gyms should have teams and training in other sports and fitness options." You decided to reply, "I think the gym idea is great; however, focusing so much on soccer will narrow our market. The GearUp gyms should have teams and training in other sports and fitness options." This was the best response. It acknowledges the original idea, adds to it, and explains why your revision of the idea is better.

Which of the following is a responsibility of the sales and marketing functional​ area?

Identifying customers

How can the check-in process best be improved?

Implement an automated system to notify trainers and counselors You decided to improve the check-in process by implementing an automated system to notify trainers and counselors. This was the best choice. Structured processes (day to day processes) lend themselves nicely to automation, and automation would also standardize the process so that members do not have to use a variety of techniques to check in.

Automobile manufacturers use​ computer-aided design​ (CAD) to create virtual models of parts and to prototype vehicles. This use of information systems is primarily related to which of the​ following?

Improving design quality and precision

Which term refers to all of the hardware and software that a firm needs to use to achieve its business​ objectives?

Information technology

Which of the following statements about the use of offshore outsourcing is​ FALSE?

Innovative new​ products, services, and systems are commonly outsourced offshore.

​_____ is output from an information system that is returned to key people to help them evaluate or refine inputs for the system.

feedback

Based on the problems you have seen so far at GearOn, what type of CRM applications will be MOST helpful to the company?

Relationship Management and Customer Support Applications You decided that Relationship Management and Customer Support Applications would be the most valuable to GearOn. This was the best choice, because the problems at the company center on supporting and retaining current customers.

Which term refers to the use of social networking to extend a​ business' collaboration efforts in order to engage and connect better with​ employees, suppliers, and​ customers?

Social business

________________ commonly involves sites like Twitter and Facebook to collaborate with customers.

Social business

__________ is a way for individuals to provide feedback and reviews about products and services.

Social commerce

According to the video​ dramatization, Walmart negotiates with manufacturers and wholesalers to keep their profit margins low so that Walmart can offer lower prices to its customers. Which of the following does this​ illustrate?

Strong bargaining power of buyers​ [Walmart is the​ buyer]

Which force in​ Porter's competitive forces model would describe an organization that loses customers due to its product prices being too​ high?

Substitute products and services Which type of activity within the value chain model is directly related to the production and distribution for a​ firm's products and​ services?

Which of the following is an interorganizational system that provides a seamless flow of information to both suppliers of raw materials as well as to​ customers?

Supply chain management system

Which business objective is illustrated when one online coin shop offers a free app to detect fake​ coins, and all other online stores adopt the same strategy to avoid going out of​ business?

Survival

Which statement about business process management is​ FALSE?

The BPM process concludes once metrics are established and the system is implemented.

Which of the following has helped level the playing field for companies wanting to do business​ globally?

The Internet

Based on​ Samir's explanation, which statement about data marts is​ FALSE?

They are larger than data warehouses.

​Walmart's decision to build fulfillment centers illustrates which force in​ Porter's competitive forces​ model?

Threat of new entrants

The philosophy that quality should be the responsibility of everyone that works in a firm and every business unit is best known as which of the​ following?

Total quality management

How will the CRM system with appropriate Customer Support and Relationship Management Applications help reduce information silos as well as fix data integrity problems within GearOn?

Trainers, nutritionists, and coaches will have access to member data and will be quickly and efficiently alerted regarding customer needs. You answered that a CRM system will help reduce information silos because trainers, nutritionists, and coaches will have access to member data and will be quickly and efficiently alerted regarding customer needs. This was the best choice. GearUps information silos were created when this information was isolated, and so this aspect of the CRM will help reduce the silos.

​____________ focus on​ day-to-day operations of a business including managing​ sales, payroll, and receipts.

Transaction processing systems

What is social​ business?

Using social networking platforms to engage​ employees, customers, and suppliers

How can the information silos at GearOn best be resolved?

With an enterprise system that integrates member data You decided that implementing an enterprise system that integrates member data would best resolve the information silos at GearOn. This was the best choice as an enterprise system would integrate member data from many different workgroups and so allow data to be shared across the company.

Kelly has told you that she needs to decide into which new market to expand GearUp. What kind of decision is this?

You answered that this decision is both stratetgic and unstructured. This was the right answer.

Now you must decide who should be on the team. Kelly will be on the team as a matter of course, and you must choose three other GearUp employees to work with her.

You chose Deepak Menon, Ruby Coulbury and Ethan Atkinson. These were the best choices as all three have good collaborative skills and a variety of career experiences. See Fig 2-1 in your textbook.

Which type of collaboration tool set is right for this project? Use the graphic to help you decide.

You decided that the good collaboration tool set was the best for your team. This was the best choice. Since you are choosing a tool set for one project, you dont need to go with the most elaborate set that might be the best long-term option. Unlike the minimal tool set, however, this tool set will allow members to work together from different sites.

A popular business organization that has a product or service created in the home country​ (i.e., McDonald's and Chem​ Dry), and distributes the same products worldwide is known as a​ __________.

franchiser

You are invited to a meeting with Kelly and the head of marketing, Cindy Herrera, to discuss the problems with GearOn. Cindy suggests that, to help retain membership, you offer current clients a lower price if they sign up for the next six months now.How do you respond?

You say that you think the real problem lies in process issues and information silos, but GearOn should try Cindys solution in the short term.You decided to say that you think the real problem lies in process issues and information silos, but GearOn should try Cindys solution in the short term. This was not the best choice. GearOn obviously has issues with processes and information silos that were affecting the companys performance. Cindys strategy would not address those, and so in the end would not significantly improve the company. The most important strategy to improve GearOns performance would be to address the process and information silo problems.

Determining the​ inputs, outputs, and resources​ required, and documenting the sequence of activities in a process typically occur during the​ ________.

analysis of existing processes

Companies often use information systems to improve quality by​ ______________ as a way to set standards for products and services against predefined standards.

benchmarking

Virtually anyone can set up​ a(n) ________________, an application of social business which allows for publishing opinions and experiences about a variety of topics.

blog

An antique dealer buying items and hoping to sell them for more than he or she paid for them is the very definition of​ a(n) _____

business

​ESS, DSS, and MIS systems all fall under the generic term of​ _______ systems as they help with the​ decision-making process.

business intelligence

The information systems department in an organization is responsible for maintaining all of the following EXCEPT​ ________.

business processes

The senior leadership position responsible for the​ organization's data is called the​ ____________ officer.

chief data

The senior leadership position responsible for the​ organization's internal knowledge​ (i.e. tacit​ knowledge) is called the​ ____________.

chief knowledge officer

Many companies have social networks that gather and use information from customers and employees thus creating an important role for the​ _____ to coordinate the protection of all data.

chief privacy officer

When a leading discount​ store's database was​ breached, a lot of attention was on the​ company's ​ ___________________, who is specifically responsible for training employees about security.

chief security officer

In the opening case​ study, the Samofi Pasteur Company utilized an information system to support​ ______, resulting in increased innovation and profitability.

collaboration and teamwork

A(n) ______________ is a social website that allows groups to meet together and share knowledge about a specific area like​ coins, space, or stamps.

community

Michael Porter developed the​ ________________ model, which emerged as a leading model for better understanding the important concept of competitive advantage.

competitive forces

An important word associated with social business is​ ___________, which include​ customers, suppliers,​ employees, managers, and oversight committees.

conversations

For the sale of online used textbooks with many suppliers and low cost to switching to a different​ supplier, is an example​ of:

customers having a lot of power

For the sale of online used textbooks with many suppliers and low cost to switching to a different​ supplier, is an example​ of:

customers having a lot of power.

It has been shown that one of the best ways to reduce quality problems is to reduce​ _____________.

cycle time

To help improve​ quality, Delta Airlines installed customer care systems at some of its airport gates. The goal of this information system was to improve​ ______________________.

cycle time by simplifying the production process

Examining a map that depicts different colors based on flu outbreaks is an example of a digital​ ___________

dashboard

A secretary assisting management is considered a​ _________ worker.

data

A single screen of graphs or charts of key performance indicators is known as​ a(n) ________________________.

digital dashboard

A government website that allows citizens to purchase fishing licenses is an example of​ ________

e-government

Amazon.com is an example of​ ___________ because it sells products over the Internet.

electronic commerce

Sanofi Pasteur implemented​ a(n) __________ system to help staff have​ dialogues, share​ ideas, and work with other company members.

enterprise social networking


संबंधित स्टडी सेट्स

Philosophy pre u paper 3, ethics

View Set

AP Computer Science Principles Exam

View Set

Earth Science Semester 2 - Quiz 2: Fresh Water

View Set