ITC 761 Exam 1 questions

a. using the creative elements of another product.

"Look and feel" copyright infringement lawsuits are concerned with: a. using the creative elements of another product. b. the distinction between an idea and its expression. c. the distinction between tangible and intangible ideas. d. violation of a monopoly on the ideas behind a product. e. using the graphical elements of another product.

1. Information rights and obligations 2. Property rights and obligations 3. Accountability and control 4. System quality 5. Quality of life

5 Moral Dimensions of Information Age

1. New market entrants 2. Substitute products 3. Suppliers 4. Customers 5. Traditional, direct competitors

5 competitive forces impacting firms (Porter's Model)

1. Routines & business processes 2. Organizational politics 3. Organizational culture 4. Organizational environments 5. Organizational structure

5 features of modern organizations

1. Identify and describe facts clearly 2. Define conflict and identify higher-order values involved 3. Identify stakeholders 4. Identify reasonable options 5. Identify possible consequences of options

5 steps of ethical analysis process

1. Changing nature of work 2. Growth in professional work 3. Changing organization of firm 4. Changing scope of firm 5. Changing culture 6. Emphasis on innovation

6 Reasons why collaboration is needed

1. Golden Rule 2. Immanuel Kant's categorical imperative 3. Slippery slope rule 4. Utilitarian principle 5. Risk aversion principle 6. Ethical no-free-lunch rule

6 ethical principles

1. Operational excellence 2. New products, services and business models 3. Customer and supplier intimacy 4. Improved decision making 5. Competitive advantage 6. Survival

6 strategic objectives firms invest in information systems to achieve

core competency

A ________ is an activity for which a firm is a world-class leader.

Managerial

A corporation that funds an employee training program to build computer skills could be seen as investing in which main category of complementary assets? Auxiliary Managerial Organizational Social Governmental

more suppliers.

A firm can exercise greater control over its suppliers by having:

Survival

A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives?

Survival

A firm that must invest in new information systems capabilities in order to comply with federal legislation is investing to achieve which business objective?

His action is acceptable, because the higher social value is the survival of the family.

A man steals from a grocery store in order to feed his starving family. Which best expresses the utilitarian principle in evaluating this situation?

Management information system (MIS)

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions falls into which category?

tasks, technology, people, and structure.

According to research on organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system are:

microeconomic

According to the ________ definition of organizations, an organization is seen as a means by which capital and labor are transformed by the organization into outputs to the environment.

a. strengthen management controls over employees

According to the chapter case, Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except: a. strengthen management controls over employees b. increase product innovations from lower down in the organization. c. set up activist groups for change d. give employees more opportunities to innovate. e. simplify business processes

c. Nike's use of celebrities to market their products.

All of the following are IT-enabled products and services providing competitive advantage except: a. Amazon's one-click shopping. b. Ping's golf club customization. c. Nike's use of celebrities to market their products. d. Apple's iTunes. e. PayPal's online person-to-person payment system.

b. supply chain management.

All of the following are capabilities of enterprise social networking tools except: a. the ability to share, store, and manage content. b. supply chain management. c. tagging and social bookmarking. d. the ability to establish groups and team workspaces. e. the ability to set up member profiles.

a. disruptive technologies.

All of the following are competitive forces in Porter's model except: a. disruptive technologies. b. new market entrants. c. suppliers. d. customers. e. substitute products.

c. tracks the flows of materials in a factory.

All of the following are examples of business intelligence systems except a system that: a. summarizes and reports on a company's basic operations. b. addresses nonroutine decisions. c. tracks the flows of materials in a factory. d. focuses on problems that are unique and rapidly changing. e. compares total annual sales figures for specific products to planned targets.

a. co-creation of business value.

All of the following are new technology-related trends in MIS except: a. co-creation of business value. b. the mobile digital platform. c. IoT. d. cloud computing. e. big data.

b. computer programmers.

All of the following job categories are expected to grow over the next eight years except: a. computer support specialists. b. computer programmers. c. database administrators. d. software developers. e. systems analysts.

e. Children's Online Privacy Protection Act.

All of the following laws apply to actions by the federal government except the: a. Freedom of Information Act. b. E-Government Act. c. Computer Security Act. d. Privacy Act. e. Children's Online Privacy Protection Act.

labor

Along with capital, ________ is the primary production input that the organization uses to create products and services.

a. manages data entry staff.

An information systems manager: a. manages data entry staff. b. acts as liaison between the information systems group and the rest of the organization. c. translates business problems into information requirements. d. writes software instructions for computers. e. oversees the company's security policy.

230 million

Approximately how many Americans access the Internet using a smartphone or tablet?

processing

Converting raw data into a more meaningful form is called:

Input

Data collected at checkout counters in a grocery store is an example of __________

sociology, economics and psychology

Disciplines that contribute to the behavioral approach to information systems include:

operations research, management science, and computer science

Disciplines that contribute to the technical approach to information systems include:

production of digital goods, the dynamics of digital markets, and how new information systems change the control and cost structures within the firm.

Economists study information systems with an eye to understanding:

Mutuality of interest between the record holder and the individual

Fair Information Practices (FIP) principles are based on a belief in:

market niche

Firms use a ________ strategy to provide a specialized product or service for a narrow target market better than competitors.

1. IT Innovations 2. New Business Models 3. E-commerce Expansion 4. Management Changes 5. Changes in Firms and Organizations

Five changes in MIS field

300,000

How many service jobs move offshore to lower-wage countries in a typical year?

Immanuel Kant's Categorical Imperative

If an action is not right for everyone to take, it is not right for anyone (What if everyone did this?)

Senior management

In a hierarchical organization, the upper level consists of ________

identify external events that may affect it

In environmental scanning, a firm may use information systems to:

increases as more people use them.

In network economics, the value of a commercial software vendor's software products:

building industrywide, IT-supported consortia and symposia

Information systems can be used at the industry level to achieve strategic advantage by:

encouraging the sharing of knowledge across business units.

Information systems enhance core competencies by:

1. Inbound logistics 2. operations 3. outbound logistics 4. sales and marketing 5. service

Primary activities of a firm

how human decision makers perceive and use formal information

Psychologists study information systems with an eye to understanding:

how groups and organizations shape the development of systems and also how systems affect individuals, groups, and organizations

Sociologists study information systems with an eye to understanding:

making information available to everyone.

The Internet increases the bargaining power of customers by:

encourages self-regulation to develop a set of privacy guidelines for its members.

The Network Advertising Initiative is an industry association that:

30 years

The Toxic Substances Control Act requires firms to retain records of employee exposure to toxic chemicals for:

value chain

The ________ model highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage.

mass customization.

The ability to offer individually tailored products or services using the same production resources as bulk production is known as:

1. low-cost leadership 2. product differentiation 3. focus on market niche 4. customer and supplier intimacy.

The four major competitive strategies

the law of diminishing returns.

The idea that the more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional value, is referred to as:

by many factors, including structure, politics, culture, and environment.

The interaction between information technology and organizations is influenced:

support

The parts of an organization's infrastructure, human resources, technology, and procurement that make the delivery of the firm's products or services possible are known as ________ activities.

input, processing, and output.

The three activities in an information system that produce the information organizations use to control operations are:

Senior management, middle management and operational management

The three principal levels within a business organization hierarchy are:

d. It prevents firms from using cookies.

What is not a feature of the General Data Protection Regulation (GDPR)? a. It imposes fines on companies for violating the regulation up to 4 percent of a firm's global revenue. b. It requires unambiguous consent for using personal data to construct profiles. c. It creates a single EU privacy policy. d. It prevents firms from using cookies. e. It applies to all firms doing business in the EU.

Data quality

What is the most common reason that business systems fail?

Nearly 80 percent

What percent of global Internet users use Google Search and other Google services such as YouTube?

A failure of Amazon's cloud computing service

What resulted in a Christmas Eve outage for millions of Netflix customers?

synergies

When two organizations pool markets and expertise that result in lower costs and generate profits, they are creating:

Digital Millennium Copyright Act

Which adjusts copyright laws to the Internet age by making it illegal to circumvent technology-based protections of copyrighted materials?

Management Information Systems (MIS)

Which field of study focuses on both a behavioral and technical understanding of information systems?

Trade secret

Which form of protection of intellectual property requires that the property be the subject of a nondisclosure agreement?

Machines

Which is not protected by copyright law?

Security analysts

Which job category is expected to experience the most growth over the next eight years?

Information rights and obligations

Which of the five moral dimensions of the information age do the central business activities of DoubleClick involve?

c. Using information to creating plans to deal with competitors

Which of the following constitutes a managerial element in the UPS tracking system described in the chapter? a. In-house package tracking software b. Ability to embed UPS functions in external sites c. Using information to creating plans to deal with competitors d. Providing package status reports to customers e. Taking inventory

The specification of procedures for identifying packages with sender and recipient information

Which of the following constitutes an organizational element in the UPS tracking system described in the chapter?

Operations research

Which of the following disciplines focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control? a. Operations research b. Utilization management c. Computer science d. Management science e. MIS

Substitute products or services

Which of the following is a competitive force challenging the publishing industry?

a. The Mandarin Oriental's use of computers to keep track of guest preferences

Which of the following is an example of a business using information systems to improve customer and supplier intimacy? a. The Mandarin Oriental's use of computers to keep track of guest preferences b. Verizon's use of a web-based digital dashboard to provide real-time company information for managers c. PCL Construction's use of cloud computing d. Apple's creation of the iPad e. Walmart's RetailLink system

d. Value webs are inflexible and cannot adapt quickly to changes in supply and demand.

Which of the following is not a true statement about value webs? a. Value webs operate in a less linear fashion than traditional value chains. b. Value webs are more customer-driven than traditional value chains. c. Value webs involve a collection of independent firms that use information technology to coordinate their value chains. d. Value webs are inflexible and cannot adapt quickly to changes in supply and demand. e. Value webs involve highly synchronized industry value chains.

b. Business intelligence

Which of the following is not one of the IT innovations changing the world of business today? a. Big data b. Business intelligence c. IoT d. Cloud computing e. The mobile digital platform

c. Growth in the PC platform

Which of the following is not one of the current changes taking place in information systems technology? a. Growth in cloud computing b. Increased usage of data generated by the Internet of Things c. Growth in the PC platform d. Growing business use of big data e. Emerging mobile digital platform

c. Remote/colocated

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix? a. Same time/remote b. Synchronous/colocated c. Remote/colocated d. Different time/remote e. Same time/same place

a. The new rules do not allow consumers to have their data removed from company servers.

Which of the following is not true about the changes to EU data protection rules enacted in the GDPR? a. The new rules do not allow consumers to have their data removed from company servers. b. The new rules require Internet companies to obtain explicit consent from consumers for the use of their personal data. c. The new rules require Internet companies to retain information only as long as absolutely necessary. d. The new rules require Internet companies to delete information at the user's request. e. The new rules strengthen the right to be forgotten.

d. Reduced delays in document management

Which of the following is the key business objective behind the technologies implemented by PCL Construction, as discussed in the chapter-opening case? a. Survival b. Reduced cost of supplies c. Reduced delays in document management d. Higher customer satisfaction levels e. Improved employee morale

e. New market entrants

Which of the following marketplace forces would be of least concern to a manufacturer of deep-sea oil rigs? a. Low number of suppliers b. Low number of customers c. Product differentiation d. Traditional competitors e. New market entrants

c. Cookies are installed only at the user's request.

Which of the following statements about cookies is not true? a. Cookies are stored on the user's computer. b. Cookies can be combined with other website data to develop detailed profiles of customers. c. Cookies are installed only at the user's request. d. Cookies are used to support the user experience on websites. e. Cookies cannot be easily detected or deleted.

e. In network economics, the marginal cost of adding new members to the network is higher than the marginal gain.

Which of the following statements about network economics is not true? a. Uber is an example of a business model that is based on the principle of network economics. b. Information technology can be strategically useful from a network economics perspective. c. From a network economics perspective, the value of a community of people grows as the number of participants in the community increases. d. The law of diminishing returns does not always apply to every situation. e. In network economics, the marginal cost of adding new members to the network is higher than the marginal gain.

d. It was primarily designed to increase sales of food and beverages

Which of the following statements about the NFL's Player Tracking system, as described in the chapter case, is not true? a. It helps coaches make decisions during a game. b. It uses RFID sensors to record player movements. c. It was designed to share information with fans. d. It was primarily designed to increase sales of food and beverages e. It was designed to increase fan involvement.

c. It emphasizes group relationships, values and structures.

Which of the following statements about the technical view of organizations is not true? a. It focuses on how inputs are combined to create outputs when technology changes are introduced into a company. b. It sees capital and labor as being easily substituted for one another. b. It sees the firm as being infinitely malleable. c. It emphasizes group relationships, values and structures. e. It sees the organization as a social structure similar to a machine.

e. It began as an e-mail and messaging client.

Which of the following statements regarding IBM Notes is not true? a. It provides capabilities for wikis and microblogging. b. It provides tools for full version control of all company documentation. c. It is a widely used collaboration tool at larger firms. d. It is designed to provide security for sensitive corporate information. e. It began as an e-mail and messaging client.

CRM

Which of the following types of system would you use to manage relationships with your customers?

a. Centralized hierarchical decision making

Which of the following would not be a complementary asset for a solar panel manufacturer? a. Centralized hierarchical decision making b. International solar equipment certification standards c. Government funding for green technology d. Innovation-driven management team e. Subsidies for adoption of solar energy

Management Information System (MIS)

Which of the following would you use in order to determine which of your suppliers has the best and worst records for meeting your production schedules?

The Privacy Act

Which restricts the information that the U.S. federal government can collect about an individual and regulates what it can do with the information?

On-demand Internet television

Which substitute product would be of most concern for a cable TV distributor?

Enterprise applications

Which system is designed to span functional areas, focus on executing business processes across the firm, and include all levels of management?

Decision-support systems (DSS)

Which type of information system is especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?

Supply chain management system (SCM)

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?

Executive Support Systems (ESS)

Which type of system typically uses a digital dashboard to display an array of charts and graphs of a business's key performance indicators?

TPS with MIS capabilities

You have been hired by a non-profit organization to implement a system to handle donations. The system must be able to handle and record telephone, text, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which system will best meet these needs?

The opt-out model

________ allows an organization to collect personal information without the user's explicit consent.

A virtual world

________ allows you to communicate with avatars using text messaging.