Laboratory Management Finals Reviewer

Ace your homework & exams now with Quizwiz!

B) Chemical Examination of Urine

Association Item: Chek-stix -A) Microscopic Examination of Urine -B) Chemical Examination of Urine -All of the above -None of the above

None of the Above

Association Item: Includes data for calibration and QC of tests -A) Safety Manual -B) Quality Management Manual -Both A & B -None of the Above

generation x

GENERATIONS: flexible

Statement is related to both A and B

Association Item: Refers to the diminished monetary value of the services: A. Straight-line depreciation B. Accelerated depreciation -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

None of the Above

Association Item: Specimen Rejection Criteria -A) Administrative Manual -B) Technical Manual -Both A & B -None of the Above

None of the above

Association Item: Trichrome Stain -A) Microbiology -B) Histopathology -All of the above -None of the above

A) Policy Manual

Association Item: contains the philosophy of the company -A) Policy Manual -B) Procedure Manual -Both A & B -None of the Above

Statement is related to A only

Association: Based on Vrooms and Yettons, Uses information available to you regardless of the source, A.AI B.AII -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

current procedural terminology codes

CPT codes stand for...

ORT

This indicates when supplies should be ordered -EOP -EOQ -ORT -Lead Time -None of the Above

All of the above

Which of the following statements is/are TRUE about the 1(2S) rule? -A) Accept the run on first occurrence -B) Random error -C) QC value exceed -2SD -D) Warning Rule -B & D only -All of the above

8/80-hour rule

a special provision to the wage and hour law that allows healthcare employees to work extended periods of time

CPT codes

a standard means of identifying and documenting services performed

reliability

ability to maintain accuracy and precision

employee

also known as worker

coefficient of variation

an index of precision

median

observation that divides observations into two groups each containing equal numbers of observations

urine

only material not included in OSHA's definition of bloodborne pathogens

preanalytical error

preanalytical/ analytical/ postanalytical error:

standard operating procedures

procedure manuals are otherwise known as

mission

general statement of how you will achieve the vision

intralab

important for daily monitoring of accuracy and precision of analytical methods

parallel staining

in histopathology, special stains should be accompanied by...

tight labor market

in this labor market condition, selection process is limited

-benches -cabinets

casework and interior design includes...

material management

consists of purchasing and the oversight of products after they arrive

lead time

it influences the minimum inventory that must be kept in stock as well as the quantity that needs to be requested

standardization

the primary objective of the procedure manual

secondary laboratory

type(s) of laboratory capable of performing glucose determination

1. Payback Period 2. ARR 3. Net present value 4. internal rate of return 5. required rate of return

types of quantitative tools

-what services are/aren't available during a crisis -sources for supplies -sleeping and feeding plans for staff -workflow and plans to handle increased service demand and demand for blood

special considerations included in a disaster plan

informal groups

structure of organization formed from the allegiance and interaction of people with common interest

line authority

supervisory responsibility assigned through the formal delegation of authority

discretionary tests

tests in which the clinet may select the location

Statement is related to B only

Association Item: Acquisition option reflected in the budget as supplies: A. Capital lease B. Operating lease -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to A only

Association Item: Company's budget adjustment based on the present inflation rate A. Forecast budgeting B. Flexible budgeting -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to A only

Association Item: Early retirement program of the government: A. Voluntary B. Involuntary -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to B only

Association Item: Employee malfeasance A. Voluntary B. Involuntary -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

A) Laboratory Service Manual

Association Item: Filling out of request form -A) Laboratory Service Manual -B) Specimen Collection Manual -Both A & B -None of the Above

Statement is related to A only

Association Item: Medical and Dental compensation package: A. Benefit B. Perks -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is not related to A nor B

Association Item: Monthly salary as compensation package: A. Benefit B. Perks -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

A) Administrative Manual

Association Item: Policies regarding vacation leave -A) Administrative Manual -B) Technical Manual -Both A & B -None of the Above

Statement is related to both A and B

Association Item: Refers to the depreciation that involves time and usage: A. Straight-line depreciation B. Accelerated depreciation -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

A) Administrative Manual

Association Item: contains the local numbers of different hospital departments -A) Administrative Manual -B) Technical Manual -Both A & B -None of the Above

A) Immunoserology

Association Items: use of positive and negative control -A) Immunoserology -B) Hematology -All of the above -None of the above

Statement is related to B only

Association: Asking of what happened from the med tech on duty, A.Definition B.Investigation -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Phrase is related to B only

Association: Bureaucratic organization can cause, A.Technical barrier B.Structural barrier -Phrase is related to A only -Phrase is related to B only -Phrase is related to both A and B only -Phrase is not related to A nor B

Statement is not related to A nor B Unstructured interview

Association: Discussing the issues freely in the interview, A.Patterned B.Stress -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to B only

Association: Establishment of committee system, A.Definition B.Identification of alternatives -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to both A and B

Association: Expects to have professional relationship in the laboratory. A.Employer B.Employee -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to A only

Association: Management process which monitors and measures feedback mechanism: A.Controlling B.Directing -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is not related to A nor B

Association: Management theory that relies on computer simulation: A.Scientific Management B.Behavioral management -Statement is related to A only -Statement is related to B only -Statement is both related to A and B -Statement is not related to A nor B

Statement is related to A only

Association: Managers decide whether the objective was met or not, A.Implementation B.Definition -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is not related to A nor B

Association: Provides feedback and direction of the employee, A.Recruitment Process B.Selection Process -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

generation y

GENERATIONS: competitive

generation y

GENERATIONS: employers should get to know them personally, manged by results, be flexible with their schedule and work assignments, and provide feedback

generation x

GENERATIONS: employers should give them immediate feedback, provide flexible work arrangements and work balance, opportunities for personal development

baby boomers

GENERATIONS: employers should provide them with specific goals and deadlines,put them into mental roles, and offer coach-style feedback in order for them to work properly

generation z

GENERATIONS: entrepreneurial

generation z

GENERATIONS: great recession

traditionalists

GENERATIONS: lived through the korean war

traditionalists

GENERATIONS: loyal

generation y

GENERATIONS: merged families

general staff

LABORATORY CHANGE ROLES: must change the process while maintaining the quality of the present method

primary, secondary, tertiary

PRIMARY/SECONDARY/TERTIARY LABORATORY: clinical work area with sink

Adam Smith

Proponents of the Organizational Behavior in Management, EXCEPT: -Adam Smith -Elton Mayo -Rensis Likert -Douglas McGregor -No Exception

Assets = Equities + Liabilities

The Accounting Equation is: -Assets = Equities + Liabilities -Assets = Equities (Liabilities + Remaining Value) -Assets = Equities (Liabilities + Stockholder Equity) -Assets = Equities -None of the Above

Both A & B

The Policy Manual format follows the: -A) Outline Model -B) Subject headings should highlight the relationship of -the material -Both A & B -None of the Above

Setting of the vision of the organization

The following are the steps in Management Planning, EXCEPT: -Setting of the vision of the organization. -Evaluation of the current situation. -Forecast the needs of the organization. -Establishing steps to implement the plan. -No Exception

There is a single-based chain of command.

The following options describe Bureaucratic organization, EXCEPT: -There is a single-based chain of command. -Employees have set of duties to perform. -Have formalistic personality -Have qualification for hiring.

False

True/False: The Exploitative-Authoritative system of Likert believes that excellent performance results from reward system in the workplace. -True -False

Statement of Income and Retained Earnings

Which of the ff Financial Accounting Statements is considered as "Profit and Loss" statements? -Statement of Financial Position -Balance Sheet -Statement of Flow of Funds -Statement of Income and Retained Earnings -None of the above

Equivalent to the Predetermined Profit Level

Which of the following DOES NOT define Break-Even Point? -The point at which fixed costs will be covered -The net income is zero -All succeeding revenues past this will be considered as profit -Equivalent to the Predetermined Profit Level -None of the Above

All of the Above

Which of the following is/are TRUE about Traditional Work Schedules? -Consists of AM, PM and Night Shifts -Ideal type of work schedule for hospital laboratories that are open 24/7 -Before an employee times out for work, he/she -endorses pending processes to the next shift -limits interaction between different laboratory sections -All of the Above

pro forma budget

a budget based on the extrapolation of historical data

Traveling requisition

a catalog of products used to order supplies stocked by material management

-laboratorians -construction specialists

a project design team should include...

shift

a sudden switch of data points to another area of the control cart away from the previous mean

general policy

administrative organization is an example of what type of policy

random error

an error that may occur at any time and palce

compressed work cycle

an individual may work multi-shifts or extended time periods (10-, 12-, 16-hour shifts) within a 40-hour calendar week

systems analysis management

analytical view of an organization asa a complete, self-contained unit

zero-based budgeting

analyzes needs based on prioritizing of goals and objectives and not on past allocations

-advertising -sign up bonuses -employment agencies -employment institutions -unsolicited applications or walk-ins -professional organizations

approaches to conduct outside source recruitment campaign

outlier

are control values that are highly deviating//far from the main set of values

unit costs

it can determine the economic disability of performing the procedure in-house or sent out to reference laboratories

sum-of-year digits

meaning of SYD

-dynamic -canned/packaged

means and methods of communication

brainstorming

members freely throw out ideas for later evaluation without regard for validity

clinical pathology

microbiology belongs to what type of laboratory (according to function)

freelance employment

on-call MTs are an example of...

analytical error

preanalytical/ analytical/ postanalytical error: failture to perform periodic calibration of devices

postanalytical error

preanalytical/ analytical/ postanalytical error: failure to inform physician of results that require immediate attention

continuously reviewed and up-to-date

procedure manuals should be _______ and ________

surcharge/cost-plus

rate setting technique used for sent in-house fees

just-in-time

commitment by the supplier to guarantee delivery of an item at the exact moment of need

employment tests

common for jobs that require manual skills

-volume -method of payment -competition on other laboratories -certainty or timeliness of payment

competition and rate controls

statement of flow of funds

concerned with how the company gets its cash and how it makes profit

exit interview

conducted during the final week of employment as a method of identifying why personnel are leaving an organization

outlier

control values that go beyond 3SD

clinical pathology

cytogenetics belongs to what type of laboratory (according to function)

anatomic pathology

cytology belongs to what type of laboratory (according to function)

decentralization

decision making process is brought closer to hose who are actually performing the work

-welcoming -department tour -scheduling -safety rules

department policies and procedures (enumerate)

f-test

determine whether there is a statistically significant difference between the standard deviations of two groups of data

director

determines the direction the organization will take

SWOT analysis

determining the strengths weaknesses and opportunities and threats of the problem

frank and lillian gilbreth

developed methods analysis

douglas mcgregor

developed theory x and y

-ownership -function -institutional character -service capability

different classifications of clinical laboratories

vertical and horizontal

directions of communication

overriding principle of disposal

do not purchase or allow into your laboratory any substance for which a practical waste treatment disposal option is not available or have not been in contact with

material safety data sheets

document required by OSHA detailing safety information

performance monitoring

done by supervisors using direct observation or electronic surveillance

administrative manual

dress code may be found in what type of manual

departmental policies

dress codes is an example of what type of policy

authority

empowerment by formal job classification to make commitmetnts and act on behalf of the firm

-1 2s -2 2s -1 3s -4 1s -R 4s -10x

enumerate the different westgard control rule violations

preanalytical error

error that occurs before a sample is tested

analytical error

error that occurs during testing

systematic error

error that occurs in a predictable direction or pattern

systematic error

errors usually caused by equipment

random error

errors with manmade or technical causes

CON

established in an attempt to control spiraling medical costs

CON

established to avoid duplication of services and overbuilding of needs

cost of ordering

expenses of the purchasing section/number of purchase orders issued

fixed costs

expenses that do not fluctuate when the volume of work changes over a short time

-ability of the employee -time management skills of the manager -nature of tasks

factors to decide when to delegate

-be consistent. make sure your budget and proposal match -be conservative. economize when you can -be careful. provide for your basic needs as well as health and safety -use common sense, research skills and market study to arrive at specific line items -consider your laboratory capabilities and income

factors to remember in developing a budget

fire class B

flammable liquids and gases fall under what fire class

physical hazards

flammable liquids fall under what chemical hazard according to OSHA

tools of persuasion

focus on working with and through people

-persons working with flammable materials must be properly trained -10 gallons of flammable liquid per 5000 square feet of space can be stored in the open, outside of a safety room, cabinet or safety can -safety cans used take into consideration amount , and class of flammable material

guidelines set by the NFPA

clinical pathology

immunohematology belongs to what type of laboratory (according to function)

anatomic pathology

immunohistopathology belongs to what type of laboratory (according to function)

clinical pathology

immunology belongs to what type of laboratory (according to function)

-department of labor and employment (DOLE) -civil service commission (CSC) -national council of disability affairs (NCDA) -department of health (DOH) -department of social welfare and development (DSWD) -bureau of internal revenue (BIR)

implementing agencies of RA 10524

VMG

important statements that define an organization or an institution

white

in the NFPA hazards identification system, this color represents specific hazards

strong or very important relationship

in the department relationship matrix, solid circles represent...

ordinary or no relationship

in the department relationship matrix, squares represent...

withdrawals

income withdrawn for personal use

job description

informs the employee with specificity about the expectations of the job

external quality control

interlab QC program

-leadership style -implementation route -circumstances

intervention tools the manager selects are determined by

-participatory strategy of education -discussion -fact presentation -explicit orders

intervention tools used in change strateies

internal quality control

intralab QC program is also known as

management by objectives

introduced by peter drucker in the 1960's

peter drucker

introduced management by objectives

-fair and consistent treatment of all employees -standardized performance and behavior -information of day-to-day operations

issues to be addressed in manuals

decision making

selecting an alternative from a set of alternatives

line authority

straight line authority

laboratory service manual

test/services provided may be found in what type of manual

captive revenue test

tests in which the patients have no choice of location

-identification of hazardous material -physical/chemical characteristics -specific health hazard data -personal protection equipment -fire and explosive nature; reactivity -safe handling, storage, spill/leak control, disposal

the MSDS consists of...

specificity

the ability to measure only the analyte of interest

sensitivity

the ability to measure the smallest concentration of the analyte

worker(s) involved in the accident

the accident investigation form must be completed by who

communication

the act or process of receiving and communicating messages

ARR

the average yield over the life of an investment

financial accounting

the branch of accounting that records the "bottom-line" financial activities of the organization

labor relations

the company's dealings with labor unions

need

the root of any employment decision

-workload needed -employee specialties

the scheduling process is dependent on...

staffing process

the scheduling process is preceded by what process

project manual

the spec book is also known as...

quality assurance

the sum of all activities in which the laboratory is engaged to ensure that information generated by the laboratory is correct

1 year

the usual time frame for a capital item

salvage value

the value of an item at the time of resale, trade-in, or disposal

-evolutionary changes -opportunity changes -emergent changes

three levels of change

-preventive -assessment -corrective

three major activities of QA

-percentage of revenue -index ratios -actual expected (known) annual costs

three techniques for forecasting costs

-transactional change -transitional change -transformational change

three types of change

health hazards

tissue corrosives fall under what chemical hazard according to OSHA

chief executive officer

top administrator/manager of an organization

primary laboratory

type(s) of laboratory capable of performing qualitative platelet count

tertiary laboratory

type(s) of laboratory capable of performing special clinical chemistry

-external manual -internal manual

types of procedure manuals

-good listening skills -empathy

ways to improve communication process

purchase order, traveling requisition, standing orders

what are the different documents relating to supplies

class B flammable material

what class of flammable material is acetone

average rate of return

what does ARR mean

certificate of need

what does CON mean

economic ordering point

what does EOP mean

flush the area with large amounts of water for at least 15 minutes

what should you do in case of chemical spills

None of the Above

Association Item: contains information in handling biological samples/ dangerous substances -A) Administrative Manual -B) Technical Manual -Both A & B -None of the Above

Statement is not related to A nor B

Association: Informal sources of communication network, A.Monthly meetings B.Professional Conventions -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to B only

Association: Laboratory management team that responsible for the Quality Control results in the section: A.Laboratory Supervisor B.Bench-level supervisor -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to B only

Association: Lay-off of nurses resulting from bankruptcy, A.Voluntary Termination B.Involuntary Termination -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to A and B

Association: Organizational chart showing layers of management team: A.Tall Structure B.Flat structure -Statement is related to A only -Statement is related to B only -Statement is related to A and B -Statement is not related to A nor B

Statement is related to A only

Association: The gaffer refers to: A. Employer B. Employee -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to A only

Association: The proprietor of the laboratory. A.Employer B.Employee -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Phrase is related to A only

Association:Press conference, A.Dynamic Communication B.Packaged communication -Phrase is related to A only -Phrase is related to B only -Phrase is related to both A and B -Phrase is not related to both A nor B

Causes of the problems

The herringbone in the fish-bone analysis represents: -Causes of the problems -Alternative solutions to the problems -Basic options to the problem -Pros and cons of the solution -All of the given choices

None of the given choices

What is the annual depreciation cost of the chemistry analyzer if it purchased with a price ofP550,000.00 but after 5 years of usage, it can be resell in the market for P480,000.00? -P 80,000.00 -P 100,000.00 -P 120,000.00 -P 140,000.00 -None of the given choices

All of the Above

What is the reason why clerical and administrative offices should be separated from areas with hazardous materials? -A) Avoid cross-contamination -B) Clerical staff are not trained to handle hazardous materials -C) Clerical staff normally do not wear PPE -A & C only -All of the Above

P 480,000.00

What is the salvage value of the chemistry analyzer if it was purchased with a price ofP550,000.00 but after 5 years of usage, it can be resell in the market for P480,000.00? -P 550,000.00 -P 480,000.00 -P 70,000.00 -P 14,000.00 -None of the given choices

P 53.76

What is the supply expense of the chemistry analyzer on January 2020 if during that month, the laboratory spent P25,000.00 for its operation having an average of 15 specimens per day? -P 50.76 -P 53.76 -P 55.76 -P 58.76 -None of the given choices

Functional authority

What is the type of authority that allows doctors to request for second copy of results in the laboratory? -Staff authority -Manager's authority -Line authority -Functional authority -Automatic authority

Analysis of future trends

What method is employed when a laboratory projects workloads by examining which tests are gaining in popularity and which tests are becoming obsolete? -Historical Records -Analysis of foreseeable changes -Analysis of future trends -None of the Above

Handle below waist level

What practice is observed when handling corrosive chemicals? -Handle above waist level for easier manipulation and thus, prevent accidents -Handle at the eye level with face shield so that you can see what you're doing clearly -Handle below waist level -All of the above -None of the Above

All of the Above

What process needs to be done to ensure the staffing pool is continually replenished should there be any unanticipated resignations? -Hire new Med Techs even if the staffing requirements -are already met -Train generalists into special departments -All of the Above -None of the Above

Find alternative routes to relay messages

What should be done if phone call is the major communication way in your laboratory but it is down due to typhoon? -Provide feedback to your superior. -Find alternative routes to relay messages. -Wait for the order from your superior on what to do. -Ensure that the outcome is within the ability of the receiver to perform. -None of the given choices.

Equal employment opportunity commission

What the EEOC stands for

A & B

Which of the following information is NECESSARY to compute for the EOP? -A. Annual Usage -B. Lead Time -C. Cost of Ordering -A & B -A & C -All of the Above

All of the Above

Which of the following information is NECESSARY to compute for the EOQ? -A. Annual Usage -B. Cost of Ordering -C. Annual Holding Costs -A & B -A & C -All of the Above

A & C

Which of the following information is NECESSARY to compute for the ORT? -A. Annual Usage -B. Lead Time -C. EOQ -A &B -A & C -All of the Above

In case of fire due to ethanol, foam spray type of fire extinguishers can be used

Which of the following is/are TRUE about the correct handling of ethanol, one of the most widely used dehydrating agent in Histopathology? -for safety reasons, up to 1 pint of the material can be stored in safety cans -In case of fire due to ethanol, foam spray type of fire extinguishers can be used -wet chemical type of fire extinguisher is effective against fire due to ethanol -A & C only -All of the Above

A & B only

Which of the following is/are considered as assets in the Medical Laboratory? -A. Cash holdings -B. Automated Analyzers -C. Accounts Payable -D. A & B only -E. All of the Above

Both

Who are at fault when back orders and delay happen? -Supplier only -Purchasing laboratory only -Both

quality control

a system of ensuring accuracy and precision in the laboratory by including quality control reagents in every series of measurements

weighted-value basis

a weighted value is assigned to a test and then multiplied by a cost-per-weighted-unit factor

diagnostic sensitivity

ability of the test to detect the proportion of individuals with that disease who test positively with the test

diagnostic specificity

ability of the test to detect the proportion of individuals without the disease who test negatively for the disease

diagnostic specificity

ability to generate more true positive results and a few false negative resutls

precision

ability to give repeated results that agree with one another

prioritizing

applicants are placed in order according to their desirability

elimination

applicants are weeded out and the most desirable is identified

block and schematic drawings

are preliminary floor plans or sketches representing the first efforts of the architect to put the functional narrative document on paper

cost center

areas the provide services that benefit the entire institution but cannot be directly assigned an individual chargeable item

mean

arithmetic average for all the data contained in a sample population

laboratory service manual

billing practices/insurance may be found in what type of manual

goals

broad long-term ambitions

-clinical pathology -anatomic pathology

classification of clinical laboratories by function

scalar principle

clear definition of authority in an organization

clinical pathology

clinical chemistry belongs to what type of laboratory (according to function)

divisional organizational chart

companies organized by division or department

controlling

comparing what has actually been accomplished with the original master plan

physical hazards

compressed gas falls under what chemical hazard according to OSHA

general policy

confidentiality and release of patients results is an example of what type of policy

connotation

context and non-verbal messages associated with a word or phrase

quality management manual

coordination and integration with the institutional quality plan may be found in what type of manual

laboratory management index program

cost comparison standards currently used by laboratories

-listen -compliment -no surprises -avoid confrontation -do not dominate -be clear and open -use clean simple, and appropriate language -6 W/H points -do not misinterpret or overdramatize

effective communication at meetings

management by objectives

embodies all of the concepts in the management process

quality assurance

encompasses all endeavors, procedures, formats, and activities directed towards ensuring that a specific quality or product is achieved or maintained

absenteeism

failure to meet the standard for attendance set by the laboratory

utilization review

hospital and physician review

1 pint

how much isopentane can be stored within a safety can

1 gallon

how much xylene can be stored within a safety can

-utilization review -peer review organization -critical-care pathways

indicators of quality performance

staff authority

influence exerted through the control of support services

-time frame -forecasting stage -scheduling stage -synthesis of information

issues that must be addressed in preparing an operational budget

scalar principle

linear system of authority

depreciation

long-term fixed assets whose value decreases over time

formal bureaucracy

officially sanctioned lines of authority assigned by the owners

-fines for the laboratory -loss of benefits for the employee

penalties of not being able to report accidents in the lab include...

synectics

people with a variety of backgrounds are brought together

safety officer

persons who functions for the implementation and day-to-day management of safety programs

universal precaution

policy of treating blood, tissues, body fluids, and other potentially threatening materials as equally hazardous

general policies

policy that is relevant to the whole institution and applies to all departments

departmental policies

policy which applies exclusively to the laboratory level

-increased number of resignations -lack of training

possible reasons to why there is a shortage of staff

analytical error

preanalytical/ analytical/ postanalytical error: calibrate the instrument

preanalytical error

preanalytical/ analytical/ postanalytical error: delta check

standardization

prevents creativity and discourages innovation, and reduces everything to its lowest common denominator

structural features

protective measures involving: -layout of counter and bench space -storage, processing and disposal center -ventilation and temperature in room -corrosive must never be handled above waist level

quality

provides a high level of assurance

-probability analysis -queuing theory -linear programming -stimulation

quantitative decision making techniques

R 4s

range between two values exceed four SDs

hourly rate

rate setting technique used for heart monitors

surcharge/cost-plus

rate setting technique used for items that can be charged individually

employee evaluation

recognizing job excellence and determining areas for development and training

conditions of the labor market

recruitment objective is highly dependent on this

staffing personnel pool

refer to the available staff and their employment status

administrator

runs an organization within the framework of the various directives and policies

quality

safety and effectiveness built into the product/test

internal manual

safety manual is an example of what type of manual

operating lease

the lease can be cancelled at any time without further commitment by the firm

payback period

the length of time it will take to recover the cash outlays for a project

fluorescent orange red

the lettering/symbols of labels and signs should be in what color

AAB and CAP

the most widely known proficiency surveys are issued by which agencies

clinical pathology

therapeutic drug monitoring belongs to what type of laboratory (according to function)

ACCEPT

Decide whether to accept or reject the run when the mean value is 11.3, SD is 3.21 and the QC run is 16 -ACCEPT -REJECT -Warning Rule: reject when 2nd consecutive value is equal to or greater than 16

Cognitive

Decision making that gives importance to the present situation and the alternatives that maybe present in the surroundings, -Psychological -Normative -Cognitive -All of the given choices -None of the given choices

Psychological

Decision making that is based on the set of norms and values of an individual, -Psychological -Normative -Cognitive -Logical -Naturalistic

generation z

GENERATIONS: global

44.36

Give the variance for these given value: 75,79,88 -44.36 -8.26 -49.98 -0.05 -8.76

R(4S)

Give the violation of this QC run: SD is 7, first run is 60 and the second run is 82 -1(2S) -1(3S) -4(1S) -R(4S) -10X

Trend

Given the mean value of 11.3 and the QC runs for four days are as follows: 11, 9, 8, 4. The pattern is said to be: -Trend -Shift -Dispersion -Drift -Outlier

unit cost per tests

traditional cost accounting methods focus on...

orientation

training of laboratory personnel begins during...

employee and employer

two key persons in personnel

-logical -naturalistic

types of decision making

criteria-based, and competency-based

types of evaluation

open and closed shop

types of labor unions

-justification -prioritization -opportunity costs

types of narrative tools

1. forecast budgeting 2. flexible budgeting 3. zero-based budgeting

types of operational budgets

-legal -hybrid -voluntary association -secret organization

types of organization

voluntary and involuntary

types of separation and employment termination

1. minimum-maximum 2. just-in-time

types of stock replenishment techniques

westgard control rules

used for accepting or rejecting a control run

opportunity cost

value of what is given up in order to pursue another project

unknown

values of patient samples prior to examination are...

reference check

verification of training and experience claimed by an applicant

representative

ROLES OF A MANAGER: face of the company/institution

person

ROLES OF A MANAGER: made and not born

representative

ROLES OF A MANAGER: member of the board of directors and those they supervise

servant

ROLES OF A MANAGER: provides the needs of the staff

person

ROLES OF A MANAGER: responsible for and to other people

person

ROLES OF A MANAGER: use all these resources to get things done

-employee's departure -increase in workload -change in work process that requires a person with special skills or training

Reasons for a company to hire a new employee

Ordering supplies in excess quantities

Inventory Management is a continual process of all of the following, EXCEPT: -Checking stock levels -Rotating stocks to ensure freshness -Ordering supplies in excess quantities -All of the Above -None of the Above

No Exception

Issues included in the exit interview, EXCEPT: -Working conditions -Competitiveness in the salary -Fairness of company policies -Performance appraisal system -No Exception

A- Balance Sheet

It compares an organization's total assets to its total liabilities -A- Balance Sheet -B- Profit and Loss Statements -C- Income Statements -A & C -B & C

Staffing Process

It determines the number & type of personnel needed to match with current workload requirements -Staffing Process -Scheduling Process -All of the Above -None of the Above

Purchase Order

It is a document issued by the buyer to authorize the purchase of a product from a seller indicating the agreed price for the said product -Sales Order -Travelling Requisition -Standing Order -Purchase Order

Random Check

MedTech José Protasio Rizal Mercado y Alonso Realonda noticed that the census for the Pack-BAC reagent indicates that there is only one reagent pack left. Upon checking, he saw that there were 10 packs left! What technique for inventory level check did MedTech José Protasio Rizal Mercado y Alonso Realonda employ? -Periodic Check -Random Check -Perpetual System -Minimum-Maximum -Just-in-Time

domestic helpers

Minimum wage rate applies to the following, EXCEPT: -factory workers -medical technologists -nurses -domestic helpers -no exception

FALSE

TRUE/FALSE: intake of requisitions or specimen is easy to remedy as responsibility lies on patient and doctors, not on the laboratory staff

100% responsible for the employee's safety

The employer has the moral and legal obligation to the following, EXCEPT: -Employee's training -PPEs for the employees -100% responsible for the employee's safety -Safe working environment -No Exception

Absenteeism

The failure to meet the standard for attendance set by the laboratory: -Absence -Absenteeism -All of the Above -None of the Above

P 1800.00 75 X 1.5 x 16

Problem Solving: Laboratory A observes shifting duties: AM-8-4, PM-4-12 and Night-12-8 with P600.00 per shift. Med Tech C had the following duty in a week: Mon-8-8, Tue-8-12, Wed-8-8, Thu-4-12 and Fri-4-12. How much overtime pay will Med Tech C received in a week? -P 1800.00 -P 1650.00 -P 1400.00 -P 1350.00 -None of the given choices

technical manual

QC may be found in what type of manual

-setting objetives -organizing -motivating and communicating -establishing standards -developing people

5 basic operations in the work of a manager

Statement is related to A only

Association: SWOT analysis, A.Definition B.Investigation -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

direct costs

BILLABLE PROCEDURE COSTS: instrumentation

Operates as closed system

Characteristics of an Organizational System, EXCEPT: -Have purposeful task -Operates as closed system -Seeks stability -Have mechanism of self-regulation -No Exception

linear programming

DECISION MAKING TECHNIQUES: allocates limited resources among competing needs

baby boomers

GENERATIONS: 1946-1964

generation x

GENERATIONS: independent

master charge description file listing

MCDFL stands for...

TRUE

TRUE/FALSE: communication plays a crucial role in altering individual's attitude

GII

VROOM AND YETTON DECISION STYLES: share the problem to subordinates in a meeting; make decision together

routine strategy

a repetitive task that needs minimally trained workers or workforce

CPT codes

a schedule of medical services and procedures listed by the american medical association

costs and inflation

according to the historical method, prices are based on changes in....

loyalty

advantage of senior staff

RA 10524

law that amended RA 7277

FV = PV*(1+k)^n FV=future value of investment PV=present value k=interest rate n=number of investment period (usually years)

net present value formula

special clinical laboratory

offers highly specialized lab services that are usually not provided by the general clinical laboratory

outright purchase

paying in full in one payment

surcharge/cost-plus

rate setting technique used for sent-out tests

health hazards

sensitizer fall under what chemical hazard according to OSHA

budget

serves as a tool and a benchmark for monitoring the performance of the organization throughout the fiscal year

formal communication source

source of information that exchanges information through work orders, memos, meetings, policy manuals, and job descriptions

client system

the entity/individual/unit that may need or desire a change

compensation management

the most visible aspect of the personnel process

ratios

this is the total expense divided by the total income

-job functions -organizational structure -people changes

three avenues through which the manager can implement change

known

values of control samples are...

when work exceeds 80 hours in a 2 week calendar period or more than 8 hours in a day >80 hours in 2 weeks >8 hours in a day

when are employers required to pay for overtime when using the 8/80 hour schedule

All of the Above

"Staffing Level" refers to: -Laboratory's expected level of service -The workload that results from the services offered -All of the Above -None of the Above

henry fayol

"management should be and orderly process"

for profit companies

-privately held companies in which the profits are distributed to the owners -exist to make money

stimulation

DECISION MAKING TECHNIQUES: design models to imitate real life conditions

pre-analytical

FACTORS AFFECTING COSTS: accessioning/processing the sample for testing

No exception

Forms of return of investment, EXCEPT: -Dividend -Capital gain -Monthly interest -Number of shares -No exception

technical supervisor

LABORATORY CHANGE ROLES: manages mistakes as they occur, and realign steps to ensure success

internal information

ORGANIZATION COMMUNICATION LINKS: data within the organization from management to worker

planned changes

PLANNED CHANGES/UNPLANNED CHANGES: transferring laboratory locations

primary

PRIMARY/SECONDARY/TERTIARY LABORATORY: 10 sq. m. floor area

secondary

PRIMARY/SECONDARY/TERTIARY LABORATORY: 20 sq. m. floor area

tertiary

PRIMARY/SECONDARY/TERTIARY LABORATORY: 60 sq. m. floor area

recognition

STEPS IN DECISION MAKING: a complaint

Logical

Selecting a site for an establishment of a laboratory based on a market study is an example of: -Psychological -Normative -Cognitive -Logical -Naturalistic

theory x

THEORY X/Y: authoritarian in nature

logical

TYPES OF DECISION MAKING: apply their knowledge in a given area to make informed decision

naturalistic

TYPES OF DECISION MAKING: done in extreme situations

NO EXCEPTION

To hire Med Techs depends on the following factors, EXCEPT: -Routine and special tests offered -Hospital workload -Competency level of the laboratory -Laboratory automation -NO EXCEPTION

variable costs

VARIABILITY BY VOLUME COSTS: reagents

TRUE

When a person is trapped inside a building, he/she will die of suffocation especially when the 'C' in RACE is done before 'R' -TRUE -FALSE

YES.

YES/NO: Giardano has a master's degree in medical laboratory science, however due to him studying for his masters, he was not able to receive training to gain a license to perform special tests. He works at the PDEA (Philippine Drug Enforcement Agency) Laboratory. His supervisor, Chad, is making the schedule. Is Chad allowed to put Giardano in charge of phlebotomy?

NO

YES/NO: chemicals that come in contact with skin should be neutralized

assets

are the resources used by the laboratory to conduct or start up the business

exposure control plan

as dictated by OSHA, the institution's policies and procedures must contain...

reference check

background reference investigations

liabilities

bills owed or other obligations

special clinical laboratory

blood banks are an example of what type of laboratory (according to service capability)

semantics

branch of communication science that studies the denotation and connotation of words and messages

off site testing and satellite labs

bringing the lab outside the hospital (ie. POCT)

frederick taylor

broke down each tasks into segments that could be analyzed for ways to improve efficiency

cost accounting

budgeting process of a firm

-recyclable materials -computer programs

building models may be constructed using...

technical manual

calibration may be found in what type of manual

decision making

cognitive process resulting fin the selection of a belief or a course of action

medical laboratory science

collection, processing, analysis of biological specimens

fire class D

combustible metals fall under what fire class

intralaboratory relationship

distance between the different sections of the laboratory

-halo effect -decision based on biases and perceived stereotypes -recency effects

errors in conducting final selection

-ABC powder

gaseous fires can be extinguished using...

-vision-mission -explaining organizational structure -salary discussions

general overview of the policies and procedures (enumerate)

-avoid running -wet floors -bend knees when lifting -keep hair pulled back -avoid dangling jewelry -wear closed toe shoes

general precautions to physical hazards include...

budgeting

it is through this that an organization turns its strategic plans into daily operations

supplies

items that are consumed within 1 year or have a shelf life of less than 1 year

technical manual

manual containing information and step-by-step instructions in operating instruments and performing tests and tasks

clinical pathology

molecular biology belongs to what type of laboratory (according to function)

hourly rate x 1.5 x overtime hours

overtime pay formula

private laboratory

owned and established by any private individual, corporation, association, and organization

physical hazards

oxidizers fall under what chemical hazard according to OSHA

transactional change

pamet seminars are an example of what type of change

-sensitivity -specificity -accuracy -precision -practicability -reliability -diagnostic sensitivity -diagnostic specificity

parameters of QC

selection

part of the hiring process that should be conducted after the interview, and includes an evaluation of the candidates' resume/application and information from the interview

exposure control plan

policies and procedures to identify potential hazards

minimal paperwork

projects costing less than a set limit require...

construction

structure and layout plan for entrances and exits falls under what front of fire prevention strategies

net present value

the future value of a dollar compared with today

-knowledge -skills -attitude (motivation)

three factors affection change

fire heat fuel

three ingredients of fire

fill the shift caused by understaffing

why is compression done

administrative manual

work schedule may be found in what type of manual

1 2s

1 control result exceeds 2SD

1 3s

1 control result exceeds 3SD

8/80 hour work cycle

10 days on and 4 days off during a 2 week period

-physical hazards -health hazards

2 classifications of chemical hazards according to OSHA

-financial -physical -human

3 categories of resources

1. laboratory responsibility 2. architectural and engineering responsibility 3. construction

3 phases of development and review process

-accept and provide active support -passively comply -resist the new plan

3 possible responses of the staff after implementation of the change strategy

-recruitment -selection -employment

3 steps of the hiring process

1. is it necessary to maintain present service levels? 2. will it provide significant savings over current 3. will it enhance or improve current programs? 4. will it offer new procedures or services?

4 categories proposal justifications can be grouped in

150 %

A CBC analyzer was bought with a purchased price of P800,000.00 but was sold for P650,000.00after 5 years having an annual income of P 1.2 M, what is the average rate of return? -50 % -110 % -150 % -180 % -None of the given choices

8 months

A CBC analyzer was bought with a purchased price of P800,000.00 but was sold for P650,000.00after 5 years of having an annual income of P 1.2 M, after what month is the pay back period of the said analyzer? -2 months -4 months -6 months -8 months -None of the given choices

6 months

A chemistry analyzer was bought with a purchased price of P550,000.00 but was sold forP480,000.00 after 5 years. After what month is the pay back period of the said analyzer if the annual income reaches P 1.2 M? -2 months -4 months -6 months -8 months -None of the given choices

american association of bioanalysts

AAB stands for

american association of blood banks

AABB stands for

annual income generated/purchase of project

ARR formula

Logical

Accepting or rejecting the null hypothesis is an example of what type of decision making? -Psychological -Normative -Cognitive -Logical -Naturalistic

Acquisition of new skills

Advantages of inside sources of recruits, EXCEPT: -Acquisition of new skills -Minimal training required -Loyalty commitment to the firm -Ensures continuity of service -No exception

-instrumentation -methodologies -organization -facility layouts -support resources

Among the factors influencing schedule decisions, the workplace involves the...

None of the Above

Annual Safety checks as recommended by OSHA should be done for electrical equipment: -Power needs of the laboratory -Damaged plugs and cords -Correct voltage & groundings -All of the Above -None of the Above

Cost Center

Areas that cannot be directly be assigned an individual chargeable item -Profit Center -Cost Center -Clinical Laboratory -Radiology -Pharmacy

Statement is related to A only

Association: Root-cause analysis, A.Definition B.Selection of Alternative -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

direct costs

BILLABLE PROCEDURE: specific costs

job functions

CHANGE IMPLEMENTATION AVENUES: change of tasks due to revision of policies and procedures or the introduction of new technology

american medical association (AMA)

CPT codes are listed by what organization

50%

Compute for the Contribution Margin Ratio of a CBC test price of P200 with a variable cost of P100 -P100 -P50 -0.5 -0.5% -50%

No exception

Considerations in establishing the minimum wage, EXCEPT: -City income -Inflation rate -Socio economic status -Geographic location -No exception

For-Profit

Corporations which distribute their profit to the owners -For-Profit -Not-for-Profit -All of the Above -None of the Above

Periodic Check

Every Friday in Hospital XYZ is the cut-off for requests for stock replenishment. All section heads perform inventory checks to determine the correct number of supplies to request. What inventory level check was performed by the section heads? -Periodic Check -Random Check -Perpetual System -Minimum-Maximum -Just-in-Time

informal

FORMAL/INFORMAL GROUPS: performance and commitment expectations - issue focused

formal

FORMAL/INFORMAL GROUPS: performance and commitment expectations - job and task standards

informal

FORMAL/INFORMAL GROUPS: purpose - peer motives

informal

FORMAL/INFORMAL GROUPS: shared opinions on how things should be done - social norms

generation x

GENERATIONS: 1965-1981

generation z

GENERATIONS: 2001-2020

87.33

Give the +1SD for these given value: 75,79,88 -87.33 -87.74 -80.67 -80.74 -88.67

Profit Center

Hospital departments which generates billable services: -For-Profit -Accrual Basis -Cash Basis -Profit Center -Cost Center

directing

MANAGEMENT PROCESS: achieving day-to-day tasks

denial

PERSONAL CHANGE CURVE: employees are in withdrawal, they tend to focus on the past and avoid the topic as much as possible

denial

PERSONAL CHANGE CURVE: ignorance and non-response to change

resistance

PERSONAL CHANGE CURVE: is often due to employees being fearful of the unknown

exploration

PERSONAL CHANGE CURVE: some employees may still be confused and have lock of focus along the way, but are optimistic already

Retained Earnings

Profit that is not withdrawn but is invested for future use -Assets -Equities -Liabilities -Retained Earnings -Remaining Value

organizational

SKILLS OF A MANAGER: ability to conceptualize and apply the management process

material management

Systematic process of overseeing and controlling the acquisition and utilization of supplies to ensure both availability and cost effectiveness

oxygen

The fire blanket functions by eliminating which ingredient/s of fire? -oxygen -fuel -heat -All of the above -None of the above

C - Routine Work Days

The skeleton stage plots the following, EXCEPT: -A - Scheduled Day Off -B - Requested Day Off -C - Routine Work Days -A & B -No Exception

True

True/False: A tertiary hospital based laboratory is an example of hierarchy of system organization. -True -False

Health Hazard

Wearing of masks is recommended when using basic fuchsin and congo red stains in the Histopathology section as these chemicals are classified by OSHA as: -Class A -Class B -Physical Hazard -Health Hazard -None of the Above

People barrier

What barrier in communication is exhibited if you are unreceptive to every suggestion of your colleague because you find him/her mean and bossy? -Problem in semantics -Technical problem -Structural barrier -People barrier -None of the given choices

B) Isopentane: Water

Which of the following flammable materials are MISMATCHED with the correct fire extinguisher? -A) Flat Screen TV: Foam Spray -B) Isopentane: Water -C) Cooking Oil: ABC Powder -A & C -B & C

Representative

Which role is being acted upon if the person attended a national convention in behalf of his/her organization? -Manager -Supervisor -Servant -Representative -All of the given choices are correct

Unplug the machine

Your friend has been recording Tiktok videos while on duty to demonstrate hand washing to her fans when you noticed she was already acting strange while touching the ADVIA Centaur CP machine. You are shocked to realize she is shocked! What should be your FIRST priority? -Shout for help and let experts handle the case -Do not attempt to move your friend -Turn off the laboratory's power source -Unplug the machine -None of the Above

policy manual

a document that contains policies that apply to the general and overall operations of the institution

project manual (construction guidelines proposal)

a document that contains the working drawings and detailed information on the types of building material and construction techniques to be used.

peer review organization

a federally mandated review program

voluntary

a group of volunteeers who operate without legal formalities

MCDFL

a menu of procedures and prices for services offered by a laboratory

straight-line depreciation

a method based on time element of depreciation

random checks

a method used to verify inventory levels

annually

according to OSHA's pathogen regulations, how frequent must information and training be accomplished

open-minded

advantage of new staff

-three shift package fits nicely into the 24 hour work day -stability and continuity to services and employees

advantages of traditional work schedules

functional authority

allows specialists to exercise control

net present value

also called time value of money

developmental change

also called transactional change

projection implementation

also called transitional change

financial accounting

also known as "score-keeping function"

planned changes

also known as anticipated changes

section head

also known as bench-level supervisor

interlab QC program

also known as external quality control

intralab QC program

also known as internal quality control

cost accounting

also known as managerial accounting

semi-variable costs

also known as marginal costs

anticipated changes

also known as planned changes

SYD

are depreciating asset by a depreciating factor unique each year

straight-line depreciation

as the product grows older, its value decreases and maintenance costs increase

-general overview of the policies and procedures -department policies and procedures -specific job duties

aspects of orientation program

organizing

assembling the necessary resources and people

bench-level supervisor

assess and train junior lab personnel

safety committee

assign to overall development and monitor of the safety management program

quality management manual

assignment of authority and responsibility ensuring quality standards are achieved is found in what type of manual

hospital laboratory

associated or located within the hospital

equities

capital spent on starting up the business

non-verbal

communication format that sometimes contain hidden messages

statement of income and retained earnings

compare the net profit for a specified period to the total expenses of doing business on that same period

statement of financial position

compares an organizations total assets to its total liabilities

unit of output

depreciation allowance based on unit output

standard deviation

describes the normal curve

frederick taylor

father of scientific management

1. open communication 2. gentle follow-up of suppliers

how can back orders and delays be avoided

at least annually

how frequently do most accrediting agencies require safety audits to be completed

quality assurance

includes the development of quality control rules

periodic system

inventory levels are checked according to an established timetable or schedule

-collection of data -interviewing the staff -gathering information

investigation includes

interest, dividends, or capital gains

investors expect to be rewarded for their patience by receiving a rate of return on an investment in the form of...

intralab

involves the analyses of control samples together with patient specimens

AABB and CAP

leaders in offering laboratory inspection and accreditation programs

recruitment

locating and attracting qualified job applicants

transactional change

most common type of change

mode

most frequent observation

organ

organon means

supervisor

oversees the activities of other employees to help them accomplish specific tasks or to perform scheduled activities efficiently

preanalytical error

preanalytical/ analytical/ postanalytical error: evaluating timeliness of the specimen

hourly rate

rate setting technique used for surgical suites

-hourly rate -surcharge/cost-plus -weighted-value basis -historical method -competition and rate controls

rate setting techniques

-streamlined decision-making -eliminating middle management -cost cuts and reduction of overhead -downsizing

reasons for reorganization

reception area

receiving of specimen usually occurs in what area

technical manual

safety may be found in what type of manual

-job descriptions -work assignments -relationships of co-workers

salary discussions (enumerate)

practicability

the degree by which a method is easily repeated

initial schematic drawing

the descriptive title given to the first attempt of architects to interpret the information in FND

director

they do not directly supervise in a technical sense, since their role is one of broad policy making

planning

thinking and analyzing portion of the management process that results in a formal strategy

-spatial relationships -bubble drawings -block and schematic drawings -department relationship matrix -building models

to prepare the FND, information must be gathered from...

elimination and prioritizing

two basic selection methods

-double declining balance (DDB) -sums-of-year digits (SYD)

two common techniques for accelerated depreciation

job sharing

two individuals share the responsibilities and benefits of a position usually filled by one worker

-projects costing less than a set limit -projects costing above the set limit

two parts of a capital budget according to the amount of expenditure

transactional change

type of change that is a continuous process

nominal grouping

type of systematic option review that discourages peer pressure and encourages creativity

40 hour work week

type of work schedule common in administrative and routing service areas

primary laboratory

type(s) of laboratory capable of performing cbc

accrual basis

used to accurately determine where costs and revenues are being generated and to predict expenditures and income

employment tests

used to test the knowledge level for professional positions

administrative manual

vacation may be found in what type of manual

-subordinate resistance to change -time to make a decision

vroom and yetton's continuum of decision styles are dependent on

management

working with and through people to accomplish a common vision, mission and goals

henry fayol

"planning is the most important"

RA 9231

"special protection of children against child abuse, exploitation, and discrimination act" that prohibits child labor

10x

10 consecutive results are on the same side of the target mean

2 2s

2 control result exceeds 2SD

-each job has a set of duties -hierarchy based chain of command -rules and regulations -"formalistic personality" without attachment of human emotions -hiring and firing are based on qualifications and performance

5 basic features of bureaucratic model

40 hour work week

5 days on and 2 days off

-traditionalists -baby boomers -generation x -generation y -generation z

5 generations working side by side in this year and time

-training -support -equipment -workload -resources -environment -oversight

As an employer, when it comes to hazards, you are obligated to provide employees with...

Statement is related to A only

Association Item: Company's budget adjustment based on historical facts and figures A. Forecast budgeting B. Flexible budgeting -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

A) Clinical Microscopy

Association Item: Hoeltge & Ersts -A) Clinical Microscopy -B) Microbiology -All of the above -None of the above

Statement is not related to A nor B

Association: Probability analysis tool, A.T-chart B.Root-cause -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

attitudes

BARRIERS OF EFFECTIVE COMMUNICATION: emotions

physiological barriers

BARRIERS OF EFFECTIVE COMMUNICATION: ill health, poor eyesight/hearing

language

BARRIERS OF EFFECTIVE COMMUNICATION: jargons

ambiguity and overuse of abstractions

BARRIERS OF EFFECTIVE COMMUNICATION: lack of clarity

jumping to conclusions

BARRIERS OF EFFECTIVE COMMUNICATION: making assumptions

human

CATEGORIES OF RESOURCES: technical and support staff

job functions

CHANGE IMPLEMENTATION AVENUES: an ongoing process and is the most frequent method for introducing change

organizational structure

CHANGE IMPLEMENTATION AVENUES: changing the bureaucracy by reorganizing the management hierarchy

people

CHANGE IMPLEMENTATION AVENUES: replacement or changing the attitude/behavior of the current staff

Human Resources

Company department charged with finding screening, recruiting and training job applicants, as well as administering employee-benefit programs

personal judgement

DECISION MAKING TECHNIQUES: grows with: maturity experience formal training career advancement

Strategic planning

Establishing pros and cons before making a decision: -Complete investigation -Evaluation and Monitoring -Strategic planning -All of the given choices -None of the given choices

post-analytical

FACTORS AFFECTING COSTS: billing

analytical

FACTORS AFFECTING COSTS: depreciation

free translation

FORMS OF RESISTANCE TO CHANGE: "we'll implement my variation, it's better anyway

unconscious dissention

FORMS OF RESISTANCE TO CHANGE: "whatever the boss says"

-staffing -development -compensation -safety and health -employee labour relations

Five Core functions of the HR

baby boomers

GENERATIONS: optimistic

generation x

GENERATIONS: parents are often both working or divorced

generation z

GENERATIONS: progressive

generation x

GENERATIONS: resilient and independent but also cynical

baby boomers

GENERATIONS: sexual generation

ensure that the outcome is within the ability of the receiver to perform

IMPROVEMENT STRATEGIES TO COMMUNICATION BARRIERS: outcome

C- DOH

Implementing agencies of RA 10524: -A- LGU -B- NEDA -C- DOH -A and C only -All of the given choices

FALSE

In cases of very huge fires, the employee can neglect the 'E' in RACE. -TRUE -FALSE

Bench-level Supervisor

In the laboratory, who is the person responsible for training newly hired medical technologist in a particular area? -Chief Medical Technologist -Laboratory Supervisor -Bench-level Supervisor -Laboratory Director -All of the given choices are correct

211 packs

In this example, "Order 469 packs of Blood Agar plates each time the inventory drops to 211 (about every 16 days), identify the EOP: -469 packs/ order -16 days/ order -211 packs -None of the Above

No exception

Included in the formal communications in the laboratory, EXCEPT: -Memorandum -Policy Manual -Electronic mails -Monthly meetings -No exception

Clinical Laboratory

Lipid Panel is a billable service under which hospital department -Profit Center -Cost Center -Clinical Laboratory -Radiology -Pharmacy

directing

MANAGEMENT PROCESS: human factor stage

participative system

MANAGEMENT SYSTEMS: promotes general participation and decision making and goal setting

benevolent-authoritative

MANAGEMENT SYSTEMS: subordinates tend to be competitive

exploitative-authoritative system

MANAGEMENT SYSTEMS: uses threats and fear based methods

material safety data sheets

MSDS stands for

The 1st statement is false and the 2nd statement is true

Moore's type: The T-chart is a quantitative decision-making tool because it shows the advantages and disadvantages of the options to the problem. -The 1st and 2nd statements are true and related as to cause and effect -The 1st and 2nd statements are true but not related as to cause and effect -The 1st statement is true and the 2nd statement is false -The 1st statement is false and the 2nd statement is true -Both statements are false

The magna carta for persons with disability

Other name for RA 7277

Recognizing valuable employees in an organization

Part of the financial management skills of the manager, EXCEPT: -Distribution of dividend among shareholders. -Capital raising for the institution. -Economic fluctuations of the country -Recognizing valuable employees in an organization -No Exception

P 1350.00 56.25 X 1.5 X 16

Problem Solving: A Med Tech receives a salary of P450.00 per 8-hr shift a day. His supervisor requires him to do an overtime duty for 3 days: Mon-4 hrs, Tues-4 hrs, Wed-8 hrs. How much overtime pay he will receive in a week? -P 1000.00 -P 1250.00 -P 1300.00 -P 1350.00 -None of the given choices

-daily testing of reactivity of blood typing reagents -positive and negative controls in infectious disease testing -calibration of serologic centrifuges -temperature monitoring -inventory of blood units

QC in blood banking/immunoserology involves

Evaluation and monitoring

Re-branding and repackaging is the result of: -Complete investigation -Evaluation and monitoring -Strategic planning -In-depth analysis -All of the given choices

Variable Costs

Reagent costs fall under which type of costs? -Fixed Costs -Semi-variable Costs -Variable Costs -Total Costs -None of the Above

organizational

SKILLS OF A MANAGER: develop long and short range plans

theory x

THEORY X/Y: done if employees dislike their work

theory y

THEORY X/Y: managers trust employees

theory y

THEORY X/Y: participative approach

Blood Bank

The AABB requirements and recommendations apply to which department/s? -Clinical Chemistry -Hematology -Blood Bank -Clinical Microscopy -All of the Above

Assets = Equities + Loans/Liabilities

The Accounting Equation -Assets = Equities -Assets = Equities (Liabilities + Remaining Value) -Assets = Equities + Loans/Liabilities -Assets = Equities (Liabilities + Retained Earnings) -None of the Above

A- Financial Accounting

The accounting specialty whose end results are recorded in three basic statements -A- Financial Accounting -B- Cost Accounting -C- Managerial Accounting -A & C -B & C

The transmission

The laboratory director is giving his agenda during the meeting but you were not able to catch it because your friend was keeping asking questions about what the director is saying. Which part of the communication process was compromised? -The message -The transmission -The receiver -The feedback -All of the given answer

True

True/False: Delegation of authority in the workplace is difficult to some managers because of lack of confidence in their staff. -True -False

True

True/False: Frank and Lillian Gilbreth is responsible for developing performance standards in the workplace. -True -False

False

True/False: Hybrid type of organization includes social clubs and fraternities. -True -False

True

True/False: Management by Objectives utilizes management process to bring the concepts into practice in the workplace. -True -False

False

True/False: Organizational skills in management includes budgeting and accounting. -True -False

False

True/False: The Chief Medical Technologist is responsible for the expansion of services in the laboratory. -True -False

True

True/False: Traditionalist in the workplace requires respect and value stability. -True -False

Denotation barrier

What barrier in communication was exhibited if a message includes specialist jargon and abbreviation not understood by the receiver? -Technical barrier -Denotation barrier -Connotation barrier -Perception barrier -None of the given choices

Wet cloth

What can help you when you are evacuating from fire in a room filled with smoke? -STOP, DROP & ROLL -SHAKE, RATTLE & ROLL -DUCK, COVER & HOLD -Wet cloth -Fire Blanket

Provide explanation to what you mean

What should be done if you misinterpret your laboratory director because of generation gap? -Find alternative routes to relay your message. -Provide explanation to what you mean. -Pay attention to both content and context of the message. -Ensure that the outcome is within the ability of the receiver to perform. -None of the given choices

All of the Above

Why is a two-week schedule more practical in the Philippines than the one-month schedule used abroad? -Philippine hospitals have very rapid turn around rate of employees as a lot just come and go -Hospitals do not hire part time MTs making it difficult to fill slots in case of sudden change -Understaffing or the staffing pool just barely meet the staffing requirements -A lot of unanticipated turn of events might happen in a one-month schedule -All of the Above

glasses, masks, hoods

a barrier to splitters, splashes, and prays when processing infectious material

standing orders

a purchase order issued for a product or service to be delivered according to a preset schedule

TQM

a quality management program that includes each component in the creation process

system

a self-contained collection of interacting and interdependent components working toward a common purpose

gaussian curve

also called bell-shaped curve

elimination

also called comparison

bell-shaped curve

also called gaussian curve

time frame

an annual budget, which covers 1 year, is the main working guideline for management

disclosure

an effective control method for human elements in decision making

voluntary

an employee retires or accepts a position at another laboratory

cost of project salvage value/life expectancy of the machine

annual depreciation formula

orientation

beginning of the process of professional development and training

lyndall urwick

believed in the principle of the obective

statement of financial position

best known document issued by a company

mission

captures the key elements of the organization's pat and present

equities

claims on the assets of the organization

delta check

comparing patient's lab result with a previous lab result

monitoring of reagent and reagent strip reactivity

control systems for chemical examination in urinalysis

accounting codes

cost items are assigned a code included in a document called the chart of accounts

historical method

current prices are increased by a specific percentage, based on estimated changes in costs and inflation

peter drucker

defined 5 basic operations in the work of a manager

recruitment

designed to build a pool of candidates from which to select a person best suited to fill the position

t-test

determine whether there is a statistically significant difference between the means of two groups of data

product standardization committee

develop standards for selection and quality assurance

rensis likert

developed 4 management system to describe relationship of managers and subordinates

joan woodward and associates

developed by a technological model based on the company's type of production process

-formal hierarchy -informal relationships

dimensions of the organizational process

exempt and professional status

employees are exempted by salary levels or professional classification from the overtime provision of wage and hour laws

flexible work hours

employees are responsible for a set amount of work but are allowed to establish their own hours around a core period

horizontal communication

employees communicate to each other as peers

general policy

employment and personnel policies is an example of what type of policy

unstructured interview

employment interview with a broad agenda, where each party is free to discuss issues in depth with follow-up responses

-space -workflow -cabinetry -equipment -eentilation -lighting -plumbing -electrical -data

enable personnel to work easily and efficiently

-handwashing facilities -proper handling of sharps -drinking, eating, smoking ban -minimize procedures involving splashing spraying or generating aerosols -warning labels

engineering and work practice control

organization

entities that result from people joining togethere in pursuit of a common cause

nature of costs

essential management function to ensure solvency

craft strategy

extremely skilled workers that produce unique products

skill

factor affecting change involving a person's job specification,selection criteria, performance review, and training needs

-types of personnel needed -staffing levels -performance testing -workload projections

factors considered in the staffing process

-availability of staff -type and volume of work performed -the workplace

factors influencing schedule decisions

-strength of applications -attractiveness of the position available -receptiveness of those issued an invitation

factors that affect the number of persons interviewed

physical hazards

flammable solids fall under what chemical hazard according to OSHA

MTs in special departments and pathologists

flexible work hours are especially applicable to...

feedback

follow through and assertion that the message was received and understood

projection method

forecast budgeting is also known as

anatomic pathology

forensic pathology belongs to what type of laboratory (according to function)

outline model

format used in writing policy manuals

-priori -empirical -subjective

forms of probability analysis

-the negative view -apathy and indifference -pet project attitude -unconscious dissention -free translation -authoritarian approach

forms of resistance to change

potential income x probability

formula for payoff

EOQ

formula used to determine the quantity of supplies to order at one time

free-standing laboratory

freelance employment is usually applicable to what type of laboratory

8/80 rule

frequently used in healthcare facilities which allows employees to work up to 80 hours in a two-week period with no limit on the number of days worked in a row without being paid overtime

prioritization

giving relative importance or urgency of the project

-meeting and beginning a relationship exchanging information -verifying credentials that is written in CV -comparing with other candidates -evaluating suitability -predicting performance and probability of success

goals accomplished by an employment interview

1. supplies arrive in a timely manner 2. spoilage is reduced to a minimum 3. back orders and delays are avoided 4. storage space is used to the best advantage 5. the most economically advantageous price is observed

goals of material management

matrix scheme

grades crucial variables in each unit by grouping them according to the task to be performed, personnel needed, and the history of each section

quality

guarantees a short turn around time, and that there are no delays in the releasing of results

automation

has the greatest influence in laboratory productivity

-flags -control systems -order of draw -laboratory ambassador (phlebotomist)

hematology QC

clinical pathology

hematology belongs to what type of laboratory (according to function)

spatial relationship within the institution

hinder or expedite the flow of specimen within the laboratory

outside sources

hiring people from outside the organization

decoding

how the receiver translates the communication. determines the response

vroom and yetton's continuum of decision styles

identify the best decision making approach and leadership style to take based on the current situation

-function -area

in bubble drawings, circles represent...

-flow of information and work tasks

in bubble, drawings, lines and arrows represent...

-number of persons -types and skills of employees

in determining the availability of staff what must be considered

-FND -initial schematic description

in in the phases of development and review process, laboratory responsibility includes...

FALSE

in microbiology, positive controls are expected to have no growth

skills and technical ability

in terms of users, when writing policy and procedure manuals, one should consider their...

casework and interior design

includes benches and cabinets which provides some flexibility for future changes (ie. updating of machines and instruments)

statement of income and retained earnings

income statements or "profit and loss" statements

error

incorrect accept/reject or problem/no problem decision

direct costs

incurred to perform analysis and produce test results for a specimen in the lab

transformation

internal processing in the form of laboratory tests

health hazards

irritants fall under what chemical hazard according to OSHA

laboratory director

is also known as administrator

cost accounting

its emphasis on analyzing and providing operational information

financial accounting

its end result is recorded in three basic statements in which the balance sheet is most common

viable or special tests

just-in-time is effective for what type of test

routine test

just-in-time is ineffective for what type of test

perpetual system

keeps account of the inventory each time a product is used or removed from inventory

reagent rental plans

lab is provided with analyzer on the grounds that the lab would pay a cost per test to the manufacturer or distributors

closed shop

labor union considered illegal in the philippines

open shop

labor union where membership is not required to be employed

closed shop

labor union where union membership is required in order to be employed

departmental policies

laboratory organization is an example of what type of policy

external manual

laboratory service manual is an example of what type of manual

1. starting point 2. stabilizing period 3. termination

life cycle of an organization

building models

lifelike, built-to-scale replicas or color-coded blocks that represent people, counters, furniture and instruments

span of control

limit to the number of people one person can effectively supervise

institution-based laboratory

limited service capability is only applicable to what type of laboratory

organizational behavior management/ behavior science

looks at the performance and interaction of people

bench-level supervisor

low conceptual, high technical skills

stock room

maintains security and inventory levels and issues supplies throughout the facility

-regulations -space -ventilation, lighting, sanitation, and safety -maintenance -waste disposal -biosafety and biosecurity

major considerations in layouting

-receiving of specimen -processing of specimen -releasing of results

major divisions in the laboratory

hiring process

major function of the human resources department

mary parker foliett

management is the art of getting things done through people

quality management manual

manual containing overall policy, procedures, and rules for ensuring quality laboratory services

instrument/project capital proposal

needed to evaluate capital expenditure

retained earnings

net income accumulated over the years

external environment

outside the influence of the manager and shapes the character and capabilities of the institution

purchasing

oversees the ordering of supplies and the processing of invoices from vendors

halo effect

particular aspect of applicants application overshadows other factors either favorably or unfavorably

-ensure instructions are understood -ensure instructions are followed

parts of giving instructions

medical laboratory science

performance of lab procedures

automation

permitted performance of more procedures in smaller spaces

sender

person transmitting the message

analytical error

preanalytical/ analytical/ postanalytical error: constant assurance that safety procedures are followed

postanalytical error

preanalytical/ analytical/ postanalytical error: constant interaction with the institution to ensure quality in direct patient care

-layout of counter and bench space -storage, processing and disposal center -ventilation and temperature in room -corrosive must never be handled above waist level

protective measures in structural features include...

emergency equipment and supplies

protective measures involving: -access to emergency eyewash -neutralizing solutions -first aid kits, close proximity to medical care

physical barriers

protective measures involving: -availability/use of glass or plastic shields, chemical hoods -controlling flow of traffic, isolation of testing sites

-1 2s -1 3s -R 4S

random errors in the westgard control rules

actual costs

refers to the actual expenditure including market price, delivery, and setup price

analysis of foreseeable changes

results from the introduction of new procedures, discontinuance of old tests, acquisition of new instruments, changes in medical staff, and availability of new services

peer review organization

reviews hspital case frecords for quality of care and reimbursement decisions

causal problem

root cause of the problem

flexible budgeting

set expenditures based on a variable workload volume

supply ordering process

several documents used to expedite and simplify the record-keeping process

matrix organizational chart

shows a company that operates using cross functional groups instead of veritcal silos

committee system

slow and ineffective but still one of the best source of ideas

-identify risks -establish protective methods -implement hepatitis B vaccination -implement,communicate and warn employees of hazards -maintain and monitor records

steps of a exposure control plan

engineering and work practice control

steps to isolate pathogen hazards are generally called

effectual problem

symptom or surface sign

situational model

tailor the organizational structure to specific job needsdictated by the work situation

vertical communication

takes the form of memos and other directives that travel through the bureaucratic hierarchy where responses travel back through the same network

receiver

target of the message

board of directors

the CEO directly reports to the...

-types of tasks and movements -volume of activities -structural needs of the tests/procedures -kinds of instruments and their specifications -communication links -number of personnel and the staffing patterns -supply requirements -detailed descriptions of computer system

the contents of the functional narrative document include...

indirect costs

the costs to acquire specimens and bill for tests

spacial relationship within the institution

the distances and physical structures between two or more areas that must closely interact for the work to be completed

product standardization committee

the people behind the selection of supplies

change agent

the person initiating the change effort

pro forma budget

this calculation projects the income and outflow for the incoming months

unit of output

this considers the fact that equipment deteriorates based on the rates of use as well as time

capital budgeting

this is a mechanism where a laboratory selects and authorizes the purchase of major equipment and building projects

development and review process

this is intended to give the architect a comprehensive overview of the purposes, functions, and needs of the user and provide the information needed to prepare the initial schematic drawings

stagnation and decline in effectiveness

too little change can lead to

-intralab -interlab

two major divisions of QC program

purchasing and stock room

two sections of material management

-operating lease -capital lease

types of acquisition options

for profit and not for profit companies

types of business according to accounting and tax purposes

- sole proprietorship - partnership - corporation

types of business in terms of ownership

-2 2s -1 3s -4 1s -R 4s -10x

westgard control rule violations that must be rejected

1 2s

westgard control rules' rejection or warning rule

vision

what an organization wants to accomplish

class B flammable material

what class of flammable material is ethanol

class A flammable material

what class of flammable material is ether

class A flammable material

what class of flammable material is isopentane

other flammables

what class of flammable material is xylene

optimal reorder time

what does ORT mean

t chart

writing down the advantages and disadvantages of each option

job description

written and signed agreement concerning the responsibilities of the position

-FND -schematic drawings

written narrative description includes...

sarah vining

wrote "understanding generational differences: the key to attracting, motivating, and retaining your workforce"

expenses

you can predict future expenses and create a budget by matching _______________ against revenue

revenue

you can predict future expenses and create a budget by matching expenses against _______________

functional top-down

reflects traditional business structures

fairness

the key to corrective action

legal

registered or legally acknowledged by the country

payoff matrix

-matrix or chart -compares the probability of potential alternatives identified

1st and 2nd statements are true and related as to cause and effect

Moore's Type: The Halo effect affects the selection process of the recruits because it affects the overall impression of the manager by its qualifications. * -1st and 2nd statements are true and related as to cause and effect -1st and 2nd statements are true but not related as to cause and effect -1st statement is true and 2nd statement is false -1st statement is false and the 2nd statement is true -Both statements are false

The 1st and 2nd statements are true but not related to cause and effect

Moore's Type: Tone of voice is an amplifier of a message because it may be interpreted that the receiver is not the priority of the sender. -The 1st and 2nd statements are true and related as to cause and effect -The 1st and 2nd statements are true but not related to cause and effect -The 1st statement is true and the 2nd statement is false -The 1st statement is false and the 2nd statement is true -Both statements are false

The 1st and 2nd statements are true and related as to cause and effect

Moore's type: A letter is a form of a message because the choice of words implies a direct meaning. -The 1st and 2nd statements are true and related as to cause and effect -The 1st and 2nd statements are true but not related as to cause and effect -The 1st statement is true and the 2nd statement is false -The 1st statement is false and the 2nd statement is true -Both statements are false

Cost-plus

Most common procedure for establishing charge and is used for items that can be charged individually -Hourly Rate -Cost-plus -Weighted-Value Basis -Historical Method -Competition & Rate Controls

professional links

ORGANIZATION COMMUNICATION LINKS: individuals or organizations that provide information to the company

collaboration

ORGANIZATION COMMUNICATION LINKS: working jointly with other organizations

responsible for developing and enforcing safety regulations in the work place

OSHA

Physical

OSHA classifies the acetone as what group of chemical hazard? -Class A -Class B -Physical -Health -Chemical

exploration

PERSONAL CHANGE CURVE: embracing possibilities

commitment

PERSONAL CHANGE CURVE: fully embracing change and accepting it as the new normal

exploration

PERSONAL CHANGE CURVE: staff acknowledges the change and accepts that the change is necessary

commitment

PERSONAL CHANGE CURVE: staff acknowledges the change as the norm, is motivated, and are capable of achieving success

exploration

PERSONAL CHANGE CURVE: staff is concerned about details, and new ideas

commitment

PERSONAL CHANGE CURVE: staff is cooperative, focused, and feels confident and in control

exploration

PERSONAL CHANGE CURVE: staff take on change as a new adventure and a new opportunity

resistance

PERSONAL CHANGE CURVE: strong feelings about the change emerge

exploration

PERSONAL CHANGE CURVE: the "moving on stage"

commitment

PERSONAL CHANGE CURVE: the whole laboratory is set on new goals, and plans how to reach these new goals

personal networking

PERSONAL COMMUNICATION LINKS: group of friends, peers, co-workers, boss, supervisors

grapevine "gossip"

PERSONAL COMMUNICATION LINKS: links people across the organization

normative

PERSPECTIVES IN DECISION MAKING: based on human standards

normative

PERSPECTIVES IN DECISION MAKING: concerned with the logic of decision making or communicative rationality

cognitive

PERSPECTIVES IN DECISION MAKING: decision making process is regarded as a continuous process integrated in the interaction with the environment

psychological

PERSPECTIVES IN DECISION MAKING: examines individual decisions in the context of set of needs, preferences and values

cognitive

PERSPECTIVES IN DECISION MAKING: we decide based on experience and known knowledge

psychological

PERSPECTIVES IN DECISION MAKING: we decide consciously as well as with feelings

unplanned changes

PLANNED CHANGES/UNPLANNED CHANGES: COVID-19

every new lot number of the agar

Quality control for blood and chocolate agar in Microbiology section is done every: -daily, same with other laboratory sections -every new lot number of the agar -done when requests for culture is received -All of the above -None of the above

person

ROLES OF A MANAGER: take charge of the management and oversees the functioning of the activity to achieve a set goal or purpose

Increase liability risk

Reasons for background checking during recruitment, EXCEPT: -Verification of trainings -Criminal convictions -Increase liability risk -Maintaining good reputation -No Exception

Product Standardization Committee

Responsible for selecting the products that multiple hospital departments utilize -Laboratory Manager -Purchasing Department -Product Standardization Committee -All of the Above -None of the Above

safety officer

Responsible for the investigation of any accidents in the workplace: -laboratory manager -laboratory supervisor -safety officer -Quality Assurance office -None of the above

SWOT analysis

Root-cause analysis that look into strengths and weaknesses of the organization is known as: -Fish-bone analysis -Problem tree analysis -SWOT analysis -T-chart analysis -None of the given choices

financial management

SKILLS OF A MANAGER: effective use of and accounting for the monetary assets

people

SKILLS OF A MANAGER: ensure competencies of the technical staff

financial management

SKILLS OF A MANAGER: looks into investment schemes

organizational

SKILLS OF A MANAGER: make decisions and communicate with coworkers

technical

SKILLS OF A MANAGER: management of the physical resources

people

SKILLS OF A MANAGER: motivate other

technical

SKILLS OF A MANAGER: synthesis of the financial management, people, and organizational skills

organizational

SKILLS OF A MANAGER: systematize workflow

people

SKILLS OF A MANAGER: understand the basic theories of human needs

technical

SKILLS OF A MANAGER: well-versed in operational parameters

-specific -measurable -achievable -realistic -time-bound

SMART goals

thawing

STAGES OF THE NATURE OF CHANGE: diagnosis/analysis

regeneration

STAGES OF THE NATURE OF CHANGE: intervention and implementation of change strategy

steady state

STAGES OF THE NATURE OF CHANGE: new plateau of achievement

steady state

STAGES OF THE NATURE OF CHANGE: stimulus to change

recognition

STEPS IN DECISION MAKING: flag or error in control data or automated machines

investigation

STEPS IN DECISION MAKING: shed light to the nature and seriousness of the problem

recognition

STEPS IN DECISION MAKING: shown when something's wrong and needs attention

For the protection of everyone working & going in and out of the laboratory

Safety rules exists and implemented strictly due to: -Frustrate the cherished work habits of employees -For the protection of everyone working & going in and out of the laboratory -All of the Above -None of the Above

Complete investigation

Students sanctions and punishments are primarily based on: -Complete investigation -Evaluation and monitoring -Strategic planning -In-depth analysis -All of the given choices

theory y

THEORY X/Y: employees take pride in their work

theory x

THEORY X/Y: involve micromanagement

total quality management

TQM stands for...

TRUE

TRUE/FALSE: communication assists in the controlling function of management

FALSE: absence is an occurrence of a UNscheduled absence

TRUE/FALSE: absence is an occurrence of a scheduled absence

FALSE

TRUE/FALSE: accreditation agencies will never examine records of the whole hospital as their scope is limited only to the laboratory

FALSE: water first; acid second

TRUE/FALSE: acid should always be poured first; followed by water

FALSE: it is cyclical

TRUE/FALSE: alternative chart forms are linear in nature

TRUE

TRUE/FALSE: always choose the greater payoff

TRUE. provided they are trained in the procedure

TRUE/FALSE: basic phlebotomy is a task that can be done by professional extenders

TRUE

TRUE/FALSE: compression is done to fill the shift caused by possible understaffing

FALSE: they can be permanent or temporary

TRUE/FALSE: delegations are permanent

FALSE

TRUE/FALSE: government rules require all protective items to be supplied to employees at the least possible price

TRUE

TRUE/FALSE: hospitals are allowed to use a specific work schedule because of the perceived uniqueness of their services

FALSE: it is a variable cost

TRUE/FALSE: instrumentation is considered a semi-variable cost because it will depreciate over-time

FALSE. historical records only apply to the IMMEDIATE past

TRUE/FALSE: productivity and financial data from your elementary years are still valid

TRUE. quality may be compromised as long as the service itself isn't

TRUE/FALSE: quality may be compromised in choosing supplies

FALSE

TRUE/FALSE: return of info and results is hard to remedy because personnel that is involved is part of the laboratory and it occurs within the laboratory

TRUE

TRUE/FALSE: staining is a task that can be done by professional extenders

False: modifications can be made to make procedures more comfortable and easier, as long as it doesn't compromise quality of service

TRUE/FALSE: standardization prevents creativity and discourages innovation as such employees are not allowed to make modifications to procedures

FALSE. the 40 hour work week only requires 2 days off within a 7 day period

TRUE/FALSE: the 40 hour work week require 4 days off within a 14 day period

TRUE

TRUE/FALSE: the 8/80 hour work cycle allows employees to work weekends with scheduled days off during the corresponding time period

False. standardization requires constant revision from time-to-time

TRUE/FALSE: the goal of standardization is for tasks to be easier to follow to lessen the amount of revision, and increase consistency of quality

TRUE

TRUE/FALSE: the planning process should solicit inputs from pathologists, technical and administrative managers, and other professionals who work in the lab because they would be the end user

FALSE, the product standardization committee is composed of representatives from ALL areas of the organization

TRUE/FALSE: the product standardization committee is composed of representatives from select areas of the organization

TRUE

TRUE/FALSE: the safety committee consists of people from varying departments

FALSE. it doesn't matter where days off are applied as long as in a 14-day period there should be 4 days off

TRUE/FALSE: there is a requirement of two days off within 7 days in the 80 hour work week

logical

TYPES OF DECISION MAKING: important part of all science based professions

naturalistic

TYPES OF DECISION MAKING: uses intuitive decision making

EOP

The amount that indicates you need to replenish your stocks -EOP -EOQ -ORT -Cost of ordering -None of the Above

B & C

The budget is the most prominent document generated in this accounting specialty -A- Financial Accounting -B- Cost Accounting -C- Managerial Accounting -A & C -B & C

Equities

The capital spent on putting up the business -Assets -Equities -Liabilities -Retained Earnings -Remaining Value

Equities

The capital spent on starting up the business: -Assets -Liabilities -Equities -Stockholder -Equity -Remaining Value

Hourly Rates

The common rate-setting technique for surgical suites, LR/DR, respirators and heart monitors: -Surcharge -Rate Controls -Hourly Rates -Weighted-Value Basis -Historical Method

Pre-analytical

The cost associated with processing the sample for testing: -Pre-analytical -Analytical -Post-analytical -Quality Control -Quality Assurance

TRUE

The department policies for the Clinical Laboratory is unique and different from the other hospital departments -TRUE -FALSE

Contribution Margin

The difference of price and variable costs -Revenue -Break-Even Point -Contribution Margin -Contribution Margin Ratio -Targeted Profit

Net Income

The difference of revenues and expenses -Net Revenue -Net Expenses -Net Income -Interests -Sales

Revenue Deductions

The direct cost of providing service -Operating Revenue -Revenue Deductions -Operating Expense -Depreciation -Interests

identifying hazards in the workplace

The first step in preparing an exposure control plan is: -implement hepatitis B vaccination -establish methods to protect the workers -identifying hazards in the workplace -warn employees of the hazards in the workplace -documentation for compliance

No exception

The following are feedback mechanisms in the organization, EXCEPT: -Performance monitoring sheet -Formal meetings -Conversation with customers -Use of Analytical tools. -No exception

Bureaucratic System

The following are included in the Management System of Likert, EXCEPT: -Participative System -Bureaucratic System -Exploitative - Authoritative System -Consultative System -No Exception

No exception

The following are inclusions of the orientation program, EXCEPT: -VMG -Department tour -Wage Disclosure -Work assignment -No exception

no exceptions

The following are outputs in the laboratory, EXCEPT: -patient's result -chemical waste -sharps -quality control charts -no exceptions

No Exception

The following are the scope of management, EXCEPT: -Improving the performance and services of an institution. -Proper utilization of resources. -Mobilizing best talents in the industry. -Planning for the future of the organization. -No Exception

Establishing a skilled-specific task.

The following factors contribute to an effective Management by Objectives, EXCEPT: -Collaborative agreement between supervisor and employee. -Delegating obtainable task to the employee. -Following long-term goals religiously. -Establishing a skilled-specific task. -No Exception.

Just-in-Time

The fragile and very expensive Platelet Apheresis kits (worth P16,000 EACH) makes it difficult to store large amounts of kits in the Blood Bank storage area. An internal agreement between the section head and the supplier made way for very easy stock replenishment with just one call away if the Blood Bank department runs low in supply for these kits. This replenishment technique is an example of: -Periodic Check -Random Check -Perpetual System -Minimum-Maximum -Just-in-Time

Routine Stage

The gaps in the schedule are usually detected at what stage of the scheduling process? -Skeleton Stage -Routine Stage -All of the Above -None of the Above

Work for 16 hours on Friday and do not show up on Saturday

Today is Friday and MT Suaco is working AM shift and he is scheduled for AM duty on Saturday. He already had 2 day offs for the week but he has an important appointment on Saturday the whole day. If he is working in a hospital that follows the 40-hour work schedule BUT allows alternative schedule, what can he do to prevent getting salary deductions? -Nothing, it will be considered as absence if he doesn't show up on Saturday -Swap duties with an OFF duty employee on Saturday -Work for 16 hours on Friday and do not show up on Saturday -Swap his day off the next week for his AM schedule tomorrow -None of the Above

False

True/False: According to Matrix Scheme Strategy, extremely skilled workers producing unique products belongs to engineering. -True -False

Drug Test

Types of employment tests, EXCEPT: -Job knowledge test -Drug Test -Cognitive ability test -Emotional intelligence test -No exception

semi-variable costs

VARIABILITY BY VOLUME COSTS: newly-hired employee

fixed costs

VARIABILITY BY VOLUME COSTS: rent

semi-variable costs

VARIABILITY BY VOLUME COSTS: telephone services

AII

VROOM AND YETTON DECISION STYLES: make decision yourself using information from subordinates

CII

VROOM AND YETTON DECISION STYLES: share the problem with subordinates in a meeting; make decision after

CI

VROOM AND YETTON DECISION STYLES: share the problem with subordinates individually; make decision afterwards

GI

VROOM AND YETTON DECISION STYLES: share the problem with subordinates individually; make decision together

GII

VROOM AND YETTON DECISION STYLES: you do not try to influence the group

Connotation barrier

What barrier in communication was exhibited if both communicators knew the meaning of a word but unable to understand each other because they have different context of the word? -Technical barrier -Denotation barrier -Connotation barrier -Perception barrier -None of the given answer

None of the given choices

What barrier in communication was exhibited if you find his gesture offensive according to your customs but for him its just normal? -Technical barrier -Denotation barrier -Connotation barrier -Perception barrier -None of the given choices

Perception barrier

What barrier of communication was exhibited if we say things out of anger that was misinterpreted by the receiver? -Technical barrier -Denotation barrier -Connotation barrier -Perception barrier -None of the given choices

Technical barrier

What barrier of communication was exhibited when your section head was disappointed in you because she was expecting your QC report as stated in her email but you have not received such email? -Technical barrier -Denotation barrier -Connotation barrier -Perception barrier -None of the given choices

All of the Above

What can the Clinical Laboratory do to satisfy the staffing requirements of a single schedule when the staffing pool fails to meet the staffing requirement for that day only? -Allow employees to work overtime with pay to cover the gap -Hire a part-time Med Tech for that day -All of the Above -None of the Above

Unplug the machine

What should be your FIRST priority when you spilled your Venti Starbucks Iced White Chocolate Mocha to the laboratory's newly bought Hemoglobin electrophoresis machine? -Shout for help and let the experts handle the case -Clean the spill ASAP to prevent it from penetrating the expensive apparatus -Turn off the laboratory's power source -Unplug the machine -None of the Above

Work-at-home

What type of work schedule can be applied for job descriptions such as encoding, transcription, and analysis of data? -Job Sharing -Exempt and Professional Status -Freelance employment -Work-at-home -Satellite laboratory

None of the Above

What type of work schedule is applied for this: A regular employee working 5 8-hour shifts in the first week, and 4 10-hour shifts in the second week? -A) 40-Hour Rule -B) 8/80-Hour Rule -C) Traditional Work Schedule -A & C only -None of the Above

Options A & B

When can the Manager delegate a task to its subordinate? -A. When the manager have time constraint to deliver the task. -B. When the subordinate is ready to handle the task. -C. When the task requires supervision. -Options A & B -All of the options are correct

do manual counting

When hematology automated analyzers indicate flagging in their differential count, what should the Med Tech do? -repeat collection of blood -repeat analysis -do manual counting -All of the above -None of the above

Staffing Level

Which of the following dictates the amount of staff and the type of expertise of each staff to schedule on any given day? -Staffing Pool -Staffing Level -All of the Above -None of the Above

B & C

Which of the following materials are MISMATCHED with their classification of fire? -A) Laboratory Manual: Class A -B) Oils and Fats: Class B -C) Combustible Metals: Class C -A & C -B & C

All of the Above

Which of the following practice combats spoilage? -First In, First Out rule -Prioritizing the use of near expiry reagents -Observing the correct stock replenishment technique -All of the Above -None of the Above

A & B only

Which of the following statements is/are NOT TRUE about the 4(1S) rule? -A) Systematic error -B) QC run is rejected -C) Applied for this data: Mean is 40, and the four runs are: 43,41,45,41 -A & B only -All of the above

All of the Above

Which of the following work schedule formats is/are ALLOWED? -A. Attendance Sheet -B. Lists of employee work assignments -C. Combination of A & B -A & B only -All of the Above

Manager

Which role in the management team plays by a person who utilizes the organization's resources to achieve its set goals? -Administrator -Manager -Director -Chief Executive Officer -All of the given choices are correct

Retained Earnings

Which term is defined as the net income accumulated over the years? -Retained Earnings -Equity -Profit -Revenue -Stockholder equity

Mary Parker Follet

Who is this person who believed that management is coordination of people in the organization? -Frank Gilbreth -Henry Fayol -Mary Parker Follet -Adam Smith -None of the given answer

NO. he is not a RMT with a license to perform HIV testing

YES/NO: Junjie is a fresh graduate who got hired at peak precision diagnostics. His brother, Ryan suspects that he contracted HIV after participating in an orgy. Worried, he asks his brother to perform HIV testing to see if he really is sick so he can get early treatment. Is Ryan allowed to perform the test?

NO. not unless he has a license to perform molecular diagnostics

YES/NO: Percy has been a RMT for 45 years. Because of his years of experience he was hired by Peak Precision Diagnostics, a well known diagnostic laboratory for being a pioneer in the field of molecular diagnostics. Is Percy allowed to perform molecular diagnostics in the lab?

YES

YES/NO: staining is an example of QC in histopathology

Check the door handle with the back of your hands

You are evacuating a burning building and you encounter a series of doors that may be the exit. How should you proceed to avoid getting harmed? -Look for the door with the EXIT sign & exit immediately -Check for the doors that emit smoke & do not enter those doors -Check the door handle with the back of your hands -Signal for help -STOP, DROP & ROLL

MSDS

You encounter a chemical whose name who haven't heard before. As a precaution, your first instinct is to wear PPE but to be sure as to what type of PPE to wear, what should be your reference? -Procedure Manual -Internal Manual -MSDS -NFPA hazards identification symbol -OSHA regulations

Signal from the window using a bright colored cloth and shout as loud as you can

You slept in class when the fire alarm went ON. Everyone evacuated and when the class president asked if anyone was still inside the room, nobody responded so he closed the door to contain the fire. You woke up a few minutes after and you realized you are trapped in a room of a burning building. What must you do? -Stay inside the room and wait for help -Force yourself out -Signal from the window using a bright colored cloth and shout as loud as you can -STOP, DROP & ROLL -SHAKE, RATTLE & ROLL

The transmission

You suddenly interrupt the teacher during her lecture. What communication process was compromised? -The sender -The message -The transmission -The receiver -None of the given choices

The message

Your colleague in the laboratory loss his temper because he kept on explaining the new procedure to you but it seems you cannot understand what his saying because of the jargon his using. Which part of the communication process is erroneous? -The sender -The message -The transmission -The receiver -All of the given choices

The message

Your laboratory supervisor is giving instruction for the newly acquired CBC analyzer while you are busy texting. Which part of the communication process was compromised? -The sender -The receiver -The message -The Feedback -All of the given answer

emotional state and social status

___________ and ____________ of the receiver in relation to the sender may affect receptiveness

required rate of return

a bottom-line level of income required by a company before any project is considered

shewhart/levey-jennings chart

a control chart used to plot quality control values against previously set limits to determine if a procedure is in or out of control

procedure manual

a document containing procedures that apply to specific work tasks

CON

a document issued by a government regulatory body to authorize a capital project

FND

a document prepared by the project design team to describe the purpose, functions, relationship and activities that will be conducted in an area

employment interview

a formal conversation design to achieve the following goals: -meeting and beginning a relationship exchanging information -verifying credentials that is written in CV -comparing with other candidates -evaluating suitability -predicting performance and probability of success

evolutionary changes

a gradual anticipation or responsiveness to change

critical-care pathways

a hospital-wide quality care management program

capital lease

a lease that cannot be cancelled or includes an option to purchase

laboratory service manual

a manual containing policies and procedures concerning operational factors

surcharge/cost-plus

a mark-up is added to the cost of an item to arrive a charge

standard deviation

a measure of the distribution range

variance

a measure of variability

-delegation of authority -span of supervisory control -coordination -communication channels

a move o a more participatory decision-making style includes changes in...

floaters

a person who is able to work in many sections of the lab and is assigned according to fluctuating daily and hourly workload needs

design development drawings

a preliminary floor plan or blueprint draft

prospective payment system

a program that pays a set amount per case or patient, regardless of the amount of care received

bubble drawings

a series of circles that represent a function or area and depict the flow of information and work tasks by using lines and arrows to show the direction and connection in the relationship

transformational change

a shift in the entire business culture of the organization resulting from a change in strategy and results over a period of time

change

a transformation of a process, culture, or people into an alternate form

diagnostic specificity

ability to detect true negatives with very few false positives

Job specification sheet

abstracted from the job description, and contains only the qualifications necessary to design a recruitment plan

-who had the accident -when and where it happened -what equipment or supplies were used -use of necessary precautions and safety protocols -any unusual circumstance that may have contributed to the accident

accidental investigation and prevention must include a review of the following factors...

90 days (3 months)

according to OSHA's pathogen regulations, information and training must be accomplished within how many days/months of employment

-epidemiology and symptoms of bloodborne diseases and modes of transmission -information on hepatitis B vaccine -information on emergency treatment and follow-up actions -information on personal protective equipment -explanation of communication system for biohazards -opportunity to ask questions

according to OSHA's pathogen regulations, information and training should cover the following topics...

-post-exposure and follow-up evaluation -documentation of vaccination and follow-up plan

according to OSHA's pathogen regulations, regulations of hepatitis B vaccination include...

RA 10524

according to this law, no person with disability shall be denied access to opportunities for suitable employment

operational budgeting

accounting for everyday needs and expenditures

capital budget

acquisition and completion of specific equipment and building projects that require major financial commitment

PASS

acronym guide to fire extinguisher use

-get involved -be part of the solution -positive relationshios -expect and get ready -positive mental attitude -make managing a part of your job description -sense of humor -don't let strengths turn to weaknesses -refocus rapidly -stress management -invent the future -look to the future -support upper management -don't constantly react to competitive threats

actions to be a master of change

-involve staff -be open -set a good example -control the rumor mill -learn -invent the future -be mindful of people's weaknesses -do not fight losing battles -refocus rapidly -stress management

actions to become an agent of change and to prevent resistance

including the people who will be affected in the decision-making process

active resistance can be avoided by...

assessment

activity of QA done during testing

preventive

activity of QA done prior to the examination of the specimen

assessment

activity of QA done to determine whether the test systems are performing correctly

corrective

activity of QA done when error is detected

preventive

activity of QA intended to establish systems conducive to accuracy in analytical testing

corrective

activity of QA that is done to correct the system

message

actual format of the communication effort

general policy

adherence and enforcement of safety and health procedures is an example of what type of policy

quality management manual

administrative and technical review and quality date may be found in what type of manual

internal manual

administrative manual is an example of what type of manual

-continuity in administration and service is ensured -loyalty and long-term commitment to the firm -advantage of investment -minimal orientation, training time, and expenses -can boost morale

advantages of inside sources

employee development programs

after orientation, the personnel training process is followed by...

informal groups

alliance that form outside the boundaries of the formal bureaucracy

percentage calculations

allocating parts on your income to your operation expenses for the coming months

tools of control

allocation of resources (financial/staffing and scheduling)

-straight-line depreciation -unit of output -accelerated depreciation

allowance calculation methods

heuristic strategy

allows wide latitude in investigation and form more abstract products

transactional change

also called developmental change

independent laboratory

also called free-standing laboratory

secret organization

also called illegal organization

time-adjustment return method

also called internal rate of return

managerial accounting

also called nature of costs

time value of money

also called net present value

structured interview

also called patterned interview

transitional change

also called projection implementation

prioritizing

also called ranking

illegal organization

also called secret organization

internal rate of return

also called the time-adjustment return method

reproducibility

also known as precision

precision

also known as reproducibility

bench-level supervisor

also known as section head

marginal costs

also known as semi-variable costs

procedure manuals

also known as standard operating procedures

troubleshooting team

also known as synectics

statement of financial position

also known as the balance sheet

synectics

also known as troubleshooting team

unity of direction

also known as unity of command

unity of command

also known as unity of direction

-landfill burial -flushing in sewer system -recycling

alternatives for disposal of chemical waste

lead time

amount of time or advance notice needed between placing an order and its arrival

RA 10524

an act expanding the positions reserved for persons with disability

communication

an exchange or sharing of thoughts or information between one person and another

development and review process

an extensive detailed package covering all aspects of the workflow and project designs

supervisory and management styles

at the department level, structural changes are introduced through changes in...

lyndall urwick

attempted to classify and codify the work done

anatomic pathology

autopsy belongs to what type of laboratory (according to function)

amount of supplies ordered in a year/365 days

average daily use formula

amount of supplies ordered in a year/365 years

average daily use formula

spatial constraints

barriers such as distance and job descriptions that isolate people from the normal communication channels

forecast budgeting/projection method

based on a forecast of what is expected to occur during the next period

analysis of future trends

based on an examination of past and current testing volumes to detect tests that are gaining in popularity, becoming obsolete, or giving away to alternative methodology

annual holding cost

based on bulk orders, space utilization and whether it is better to have the product on hand or in the supplier's warehouse

transactional change

based on the improvement of an existing skill

annual usage

based on the workload of the laboratory and can also be based on the previous year

-tools of persuasion -tools of control

basic avenues for implementing a plan

-emotionally appealing -ethical

basic characteristics of a good mission statement

cash basis

bills are paid as they are presented, and revenue is counted when it is actually received

laboratory service manual

business hours may be found in what type of manual

yes, if they are items below a certain price level as established by the controller

can items with shelf lives over 1 year be considered supplies? why or why not?

perquisites

can range from blatant display of trappings to subtle advantages

product standardization committee

canvas for supplies and decide which supplier to buy from

-name and type of project -narrative justification -financial analysis

capital budget proposal should include...

health hazards

carcinogens fall under what chemical hazard according to OSHA

participatory leadership style

centers on providing information about any impending change at the very first tage of the decision-making process and on soliciting the advice of those who will be affected

stasis

change exerts pressure on the organization's tendency towards ____________

big corporations and top administration

change in the organization structure is a popular way of implementing change in...

transformational change

change in the organizational structure is an example of what type of change

movement, route, and advancement

change is generated through...

emergent changes

change made when a pressing or important issue dictates immediate action

participatory and involvement strategy (persuasion)

change strategy wherein the manager asks the staff for input

informed strategy (control)

change strategy wherein the manager decides everything, and doesn't take into consideration the people affected by the change

evolutionary changes

change that happens over time

opportunity changes

change that results as opportunity arises

planned changes

changes already studied and examined to ensure successful outcome

unplanned changes

changes not anticipated

-based on complete investigation -identify and evaluate alternative solutions -selection of the best solution by in-depth analysis -encompass an effective strategy to implement a solution

characteristics of a good decision

1. holistic and synergistic 2. primary task 3. become progressively more specialized 4. open systems 5. seek a state of stability or equilibrium 6. mechanism for self regulation

characteristics of organizational systems

-complete -clear -organized -dynamic

characteristics of policy and procedure manuals

alternative chart forms

chart that focuses on organizational interdependence

-government -private

classification of clinical laboratories according to ownership

general clinical laboratory -primary -secondary -tertiary -limited service capability special clinical laboratory

classification of laboratories by service capability

-institution-based -freestanding

classifications of clinical laboratory by institutional character

clinical pathology

clinical microscopy belongs to what type of laboratory (according to function)

outcome problems

closely tied with the acceptance of the message by the receiver

accuracy

closeness to the true or target value

-personal interest -prejudices -peer pressure -emotions

clouds/obscure the decision making process

-written -verbal -non-verbal

communication formats

information

communication is a source of ___________ in an organization

motivation

communication promotes ____________ among employees

informal communication source

communication source that includes the news, and social media

formal and informal

communication sources

canned/packaged communication

communication that does not allow the recipient or the sender to respond instantaneously

dynamic communication

communication where two parties can simultaneously exchange ideas

cross functional groups

companies that use matrix organizational chart operte using ________ groups instead of vertical silos

-name of procedure -effective date of the procedure and any subsequent changes -main elements of the procedure -principle of the test -specimen requirements, patient preparations and rejection criteria -instrumentation -reagents -calibration -quality control procedures -problem detections -actual testing procedure -calculation and interpretation of results -reporting -ranges -notes and suggestions

contents of the technical manual (15)

dispersion

control or sample values that are widely scattered in an unusual and unexplained pattern around the control chart

-normal and abnormal control -low, norm, and high control

control systems for microscopic examination in urinalysis

-washed in cold 0.85% saline solutions -fixed in 10% formol-saline solution overnight -aliquots added to chemical controls -frozen at -20C up to 3 months

control systems for urinary sediments (microscopic examination) in urinalysis

employer

controls and directs a worker under an express or implied contract of employment and pays him/her salary/wages in compensation

expenses of the purchasing section/number of purchase orders issued

cost of ordering formula

purchase price/container size

cost per unit formula

capital budget

costs in capital leases are included in which budget

supply part of the operational budget

costs in operating leases are included in which budget

indirect costs

costs remaining after direct costs have been identified and assigned

semi-variable costs

costs that change in steps, based on more gradual changes in workload

vision

describes what the organization hopes to become in the future

-tasks to be performed -people involved -workplace

design elements and factors include...

employment tests

designed to be standardized measures of the attributes and skills of potential employees

NFPA hazards identification system

diamond-shaped, color-coded symbol containing information relating to health, flammability, reactivity, and personal protection/special precautions

>2

difference of ____ in the results indicates that a laboratory is not in agreement with the rest of the laboratories included in the program

revenue deductions

direct cost of providing service

employee evaluation

directly linked to the job description and should be formative and summative in nature and conducted often enough to provide feedback and direction for the employee

-identity and skills of staff are tied to a particular work area or group -discourages interaction and cooperation between sections of the laboratory

disadvantages of traditional work schedules

administrative manual

disaster plan may be found in what type of manual

involuntary

disciplinary dismissal or layoff resulting from a hospital-wide reduction of personnel

interlab

division of QC involving proficiency testing programs that periodically provide samples of unknown concentration of analytes to participating labratories

0 to 4

each category on the NFPA hazards identification system is graded on a scale of...

-no extension cords -all equipment must comply with electrical safety standards -annual electrical safety check -circuit breakers conveniently located and labelled -electrical equipment not used in areas with flammable materials -electrical safety orientation and educational program

electrical safety safeguards recommended by the NFPA

matrix organizational chart

employee are divided into teams or by project

-competency -availability of future staff -continual growth of both the laboratory and its employees

employee development programs ensure...

elton mayo

employees are motivated far more by relational factors

clinical pathology

endocrinology belongs to what type of laboratory (according to function)

fire class C

energized electrical equipment fall under what fire class

postanalytical error

error that occurs after testing

minimum-maximum

establishes a set point at which inventory is to be recorded and a "recorder to" level to be maintained just in time

billable procedure

evaluate cost behavior by matching the expenditures with the activity that reduce the cost

variability of volume

evaluate impact of cost based on the workload

denotation

exact dictionary meaning of a word or phrase

-responsibility and control -completion of tasks and duties -job descriptions -workflow and job analysis -financial accountability

examples of activities directly tied to the contents of policy and procedure manuals

-data entry -transcription -information analysis

examples of tasks involved in work at home programs

variable costs

expenses that respond directly to any change in workload

justification

explanation why the project is needed, how it will benefit the laboratory, and why it should be considered over competing projects

physical hazards

explosives fall under what chemical hazard according to OSHA

knowledge

factor affecting change involving individual's understanding of the mission or strategy of the change

attitude

factor affecting change involving the motivation of employees, and how it ensures that the task is accomplished on time, with high quality, or reliability

-tone of voice -body and facial expressions -person distance and movement -physical environment -connotation of time

factors affecting nonverbal communication

-spacial relationship within the institution -intralaboratory relationship -mechanical services -casework and interior design -communications -safety equipment and design -support services

factors considered in laboratory design for optimum functioning

-shifts in patient mix or volume -changes in medical staff composition -expansions or cutbacks in services offered by the hospital/laboratory -population fluctuations

factors to consider in the forecasting stage

-users -manual -laboratory

factors to consider when writing policy and procedure manuals

equal employment opportunity commission

federal agency responsible for enforcing laws such as RA 10524

hourly rate

fee is charged based on the amount of time a service is used

flat organizational structure

few management layers

flat organizational chart

few or no level of management between executives and all other employees

laboratory service manual

filling out request forms may be found in what type of manual

separation and employment termination

final aspect of the personnel process

final workings drawings

final blueprints that will be used for the construction of the project

-outright purchase -leasing -reagent rental purchase

financing options when purchasing laboratory instruments

-construction -fire-fighting equipment -training and practice

fire prevention strategies are developed on three fronts

wet chemical

fires from cooking oils and deep fat fires can be extinguished using...

-foam spray -CO2 -ABC powder

fires from flammable liquids can be extinguished using...

-CO2 -ABC powder

fires from live electrical equipment can be extinguished using...

-water -foam spray -ABC powder -wet chemical

fires from wood, paper and textiles can be extinguished using...

- type of business organization - accounting specialties - financial statements for the accounting - the accounting equation - recording of financial activity

five basic accounting principles

indirect costs

fixed costs and semi-variable costs usually fall under which category of billable procedure costs

physical hazards

flammable aerosols fall under what chemical hazard according to OSHA

physical hazards

flammable gases fall under what chemical hazard according to OSHA

bureaucratic model

focus entirely on the relationship between people and relyn on the hierarchy's formal chain of comman

inside sources

focus on identifying persons who want to improve their positions through lateral move, or by vertical move

financial accounting

focuses on the cash flow and financial position of the firm

departmental policies

food and smoking rules is an example of what type of policy

limited service capability

for institution-based laboratory only where lab tests are required for particular services

adding a drop of permount and a coverslip

for stool exams, clinical slides may be preserved by...

-final working displays -project manual -building models

graphical displays include...

specialization

grouping people who are highly trained in a specific area

departmentalization

grouping together of related activities

structured interview

has a predetermined format and armored with a list of questions

administrative manual

holiday staffing may be found in what type of manual

1 quart

how much acetone can be stored within a safety can

1 pint

how much class A flammable material can be stored within a safety can

1 quart

how much class B flammable material can be stored within a safety can

1 quart

how much ethanol can be stored within a safety can

1 pint

how much ether can be stored within a safety can

frank and lillian gilbreth

identifying and replication one best way to complete the task

PASS

if a fire is discovered and is manageable what acronym is used

RACE

if a fire is discovered, but is not manageable, which acronym should you follow

-pay with current resources -borrow with needed funds

if a plan involves building or remodeling, the company may finance the project either by

spatial relationships

if a sample must travel down two halls or pass through several other sections

at least 2 weeks

in a schedule using a time frame of 1 month, the schedule is usually posted ____________ prior to the end of the current cycle

3-5 days

in a schedule using a time frame of 2 weeks, the schedule is usually posted ____________ prior to the end of the current cycle

chart of accounts

in accounting codes, cost items are assigned a code included in a document called...

red

in the NFPA hazards identification system, this color represents flammability

blue

in the NFPA hazards identification system, this color represents health hazards

yellow

in the NFPA hazards identification system, this color represents reactivity or stability or instability

important relationship

in the department relationship matrix, outlined circles represent...

-design development drawings -final workings drawings -project manual (construction guidelines proposal)

in the phases of development and review process, architectural and engineering responsibility includes...

tight labor market

in this labor market condition, recruitment strategy should be creative and aggressive

open labor market

in this labor market condition, the focus is centered on selecting the right person for the job from the existing applications on file

mechanical services

includes proper ventilation, noise control which are important to the morale and productivity of the laboratory staff

laboratory inspection

includes voluntary compliance with professional standards, and fire and safety regulations

message

includes words selected, voice tone, gestures, and verbal images

-job title -compensation classification or range -name of the supervisor who will review performance -a specified and detailed listing of responsibilities -performance evaluation schedule

inclusions in a job description

-product name -manufacturer -important emergency phone numbers -effective and review dates

information included in the MSDS

external information

information is given outside the company

-internal reporting to managers, for use in planning and controlling current operations -internal reporting mangers, for use in strategic planning, that is, making special decisions and formulating overall policies and long-range plans -external reporting to stockholder, government, and other outside parties

information provided by the accounting process

delphi method

input and opinions of experts are solicited on questionnaires

procedure

instructional document containing explanations and step-by-step directions for tasks, tests, or a process

72 hours

insurance and government rules require that the employee and organization report any injuries or accidents to the appropriate authorities within...

henry fayol

introduced the concept of management

adam smith

introduced the concept of specialization

lyndall urwick

introduced the role of the management consultant

orientation

introduction of new employees to the organization

laboratory manager

is also known as chief medical technologist

administrator

is also known as laboratory director

chief medical technologist

is also known as laboratory manager

gaussian curve

is obtained by plotting the values from multiple analyses of a sample

break-even point in test volume

is the volume of activity required for all fixed costs to be covered

-separation of clerical and administrative offices from areas having hazardous materials -delivery and storage of chemicals -processing of specimens -ventilation back-up plan -location, ease of use, and rapid availability of special safety equipment

issues to be addressed in the floor plan and workspace design

freestanding

laboratory that does not form any part of an institution

institution-based laboratory

laboratory within the premises and is part of an institution

CLSI (clinical and laboratory standards institute)

labs adhere to what agency when deciding the format to use in writing procedure manuals

-unlabeled/mislabeled specimens -improper transport medium -improper swab -excessive transport time -improper temperature -improper collection site -specimen leakage -hemolyzed, lipemic or contaminated sera

list of unacceptable specimens in microbiology

safety manual

manual which includes instructions in handling biological samples or dangerous substances

tall organizational structure

many management layers

selection

matches the right person with the right job

scheduling process

matching people working in the laboratory with current workload requirements

bloodborne pathogens

material contaminated with blood, treated as having the potential to carry pathogens transmitted by blood

department relationship matrix

matrix for illustrating and defining how each section or functions interacts with other areas

accelerated depreciation

may benefit the company over short-term by increasing cost to offset large profits or reduce the amount of taxes in the government

double declining blance

meaning of DDB

mode of transmission

means by which a message is sent

accrual basis

measures net income for a particular period by "matching" expenses against revenues

-proper ventilation -noise control

mechanical services include...

accelerated depreciation

methods followed by regulatory agencies to encourage investments

-formal meetings and training sessions -supervisor-directed sessions -checklist approach -buddy or sponsor system

methods for conducting orientation program

-checking biochemical response, ability to support growth, sterility, and selective or inhibitory characteristics of the medium -frequency -check for growth of fastidious organisms -record results

microbiology QC

positive control

microbiology control that contains bacteria

negative control

microbiology control that do not contain bacteria

median

midpoint of a distribution

368 php

minimum wage of region 7 as of november 2018

anatomic pathology

molecular pathology belongs to what type of laboratory (according to function)

controlling

monitoring the standards, measurements and feedback mechanisms

surcharge/cost-plus

most common procedure for establishing a charge

stress interview

most often used in formal testing procedures to identify traits and characteristics of an individual needed for jobs

budget

most prominent document generated by cost accounting

cash basis

most routine expenses and low-cost items used in the laboratory are recorded and reported using which technique

directing

most visible of all management functions

mary parker foliett

mother of modern management

engineering strategy

non-repetitive work that requires judgement and professionally prepared staff

smoke inhalation

number 1 cause of death in fire-related calamities

-check stability of equipment -check quality of reagent -check technical errors -check laboratory results

objectives of QC

-ensure effective communication -remove any ambiguities and allow uniformity and consistency -adjust to rapidly changing circumstances

objectives of policy and procedure manuals

employment tests

occasionally used in assessing candidates for top management positions to measure their analytical and decision-making skills

disparate treatment

occurs when a protected class of individual receives unequal treatment

disparate impact

occurs when an employer''s actions affect a protected class differently from other groups

gaussian curve

occurs when the data set can be accurately describe by the SD and the mean

fire class K

oils and fats fall under what fire class

deviation

one time random human error

government laboratory

operated and maintained by the national and local government unit, another political unit or department

hybrid

operates in both public and private sector

organon

organization is derived from what word

flat organizational chart

organizational chart that empowers self-management and greater decision making ability

flat organizational chart

organizational chart used by small business or organizations

NFPA

organizations such as joint commission on accreditation of healthcare organizations (JCAHO) and CAP comply with guidelines recommended by what agency

fire class A

oridinary solid combustibles fall under what fire class

searching stage

other name for recruitment

-sender -message -mode of transmission -receiver -decoding -feedback

parts of the communication process

coefficient of variation

percentile expression of the mean

policy manuals

plan about an implementation of a policy

operational budgeting

planning for the laboratory as an ongoing business concern

budgeting

planning, forecasting, controlling, and monitoring the financial resources of the organization

analytical error

preanalytical/ analytical/ postanalytical error: failure to perform maintenance of instruments

postanalytical error

preanalytical/ analytical/ postanalytical error: failure to verify the correct interpretation of lab tests

analytical error

preanalytical/ analytical/ postanalytical error: improper labelling and use of reagents

postanalytical error

preanalytical/ analytical/ postanalytical error: incorrect calculation of final reports

preanalytical error

preanalytical/ analytical/ postanalytical error: sample collection

preanalytical error

preanalytical/ analytical/ postanalytical error: sample handling and storage

preanalytical error

preanalytical/ analytical/ postanalytical error: specimen collection

analytical error

preanalytical/ analytical/ postanalytical error: specimen preparations

postanalytical error

preanalytical/ analytical/ postanalytical error: timeliness of reporting patient results

postanalytical error

preanalytical/ analytical/ postanalytical error: transcription errors

postanalytical error

preanalytical/ analytical/ postanalytical error: untimeliness of reporting values

postanalytical error

preanalytical/ analytical/ postanalytical error: verification/review of final reports

preanalytical error

preanalytical/ analytical/ postanalytical error: visually checking for interfering substances

providing financial information

primary task of the accounting process

bureaucracy management theories

process of examining the organization aspect of companies and their workflow

capital budgeting

process used by organizations to plan, evaluate, and choose between future investment opportunities

historical records

productivity and financial data

retained earnings

profit that you set aside for future use

management by objectives

program for managing an organization

proficiency surveys

programs that allow a laboratory to compare its performance on a common sample with a group of peers based on size and methodology

forecast budgeting

projection method is also known as

extensive in-depth anaylsis

projects costing above the set limit require...

policy manuals

proof of a company's commitment to competency

personal protection articles

protective measures involving: -eyeglasses, face masks, gloves, aprons, full protective suits

medical laboratory services

provides laboratory results and are vital healthcare detective uncovering and providing laboratory information that aid doctors in patient diagnosis and treatment as well as disease monitoring and prevention

cost accounting

provides planning and operational information to managers

quality control

provides tools to detect problems early and prevents errors from exceeding established quality requirements

transitional change

purchase of new automation is an example of what type of change

-provide consistent, accurate, and reproducible results -enable troubleshooting and corrections in problem areas

purpose of a quality assurance program

-confirm that the written information from the resume or job application is valid -provides employer insight into candidates interpersonal communication skills -provides the candidate with the opportunity to ask questions pertinent to the specific position

purpose of employment interview

-personal judgement -solicitation of advice -systematic option review

qualitative decision making techniques

internal manual

quality management manual is an example of what type of manual

-preventive maintenance -policy and procedure manual writing and review -quality control functions -staff orientation, continuing education, and development -participation in proficiency testing -problem solving and troubleshooting -laboratory inspection, accreditation, and licensure process

quality management programs

utlization review

quality of performance indicator that focuses on reducing patient length of stay

critical-care pathways

quality of performance indicator that places an emphasis on the outcomes of treatment received by the patient as the definition of quality

hourly rate

rate setting technique used for labor and delivery rooms

hourly rate

rate setting technique used for respirators

-acquisition of new skills, knowledge and expertise -need for improvement in perfomance -no suitable in-house candidate -low morale, group-dissension, or rivalry -worthy candidate may be somewhere else -first-time managers have a failure rate

reasons and advantages of outside sources

-understandable reluctance of past employers to provide a negative recommendation or comments -the tendency of applicants usually to list only names of people who will speak positively about them -rules and laws that protect the confidentiality of personal background information

reasons for background checking

DDB

refers to the depreciation rate that is applied doubled or 200x that of the purchase price

NFPA

regulations for chemical safety are mandated by what agency

OSHA

regulations for chemical safety are mandated by what agency

-prospective payment system -CPT codes -MCDFL

reimbursement programs

-laboratory management system -laboratory information system -manually through the releasing section

releasing of results can usually be done through

transitional change

replaces processes or procedures with new concepts and procedures

departmental policies

reporting and releasing of results is an example of what type of policy

technical manual

reporting results may be found in what type of manual

price criteria

represent the characteristics of a customer or deal

actual paycheck

represents the amount of money the employee can take home and can decide how to allocate the remaining money

operational budgeting

represents the financial parameters of the laboratory's goals for the coming year

special clinical laboratory

research laboratories are an example of what type of laboratory (according to service capability)

product standardization committee

resolve differences between preferences in areas that may share a common product

input

resources or instructions received from external sources

house-keeping techniques

rules requiring the institution to have policies and procedures for the frequent and effective cleaning, decontamination, disposal, or replacement of any item or surface coming to contact with blood or OPIM

revenue

sales or income if you are selling goods or if business is providing services

general policy

security and access and disaster plans is an example of what type of policy

safety committee

sets the frequency of inspection needed with regards to the safety management program

knowledge base

source of change involving broad advances in the arts and sciences and specific technology of laboratory instrumentation and methodology

environment

source of change involving depletion of physical resources, and its need for renewal

scope of management

source of change involving duties and responsibilities and the application of specialized business skills and concepts to non-profit and social organizations

issues and problems

source of change involving facing mangers, society, and individuals as their needs and desires progress into the future

increasing rate of change

source of change involving the decrease in the response time allowed for the manager to make and implement needed adjustments

-knowledge base -scope of management -issues and problems -environment -increasing rate of change

sources of change

inside and outside sources

sources of recruits

internal and external

sources of the the forces of change

objectives

specific short-term standards

quality management manual

specimen acceptability may be found in what type of manual

external manual

specimen collection manual is an example of what type of manual

technical manual

specimen collection may be found in what type of manual

laboratory service manual

specimen collection, submission, and rejection criteria may be found in what type of manual

special clinical laboratory

sperm banks are an example of what type of laboratory (according to service capability)

1. planning process 2. written narrative description 3. budgeting 4. graphical displays

stages in workflow and laboratory design

-steady state -thawing -regeneration -steady state

stages of the nature of change

-denial -resistance -exploration -commitment

stages of the personal change curve

dispersion of values from the mean

standard deviation

variance

standard deviation squared

product standardization committee

standardize the supplies that will be used by the whole hospital

policy manuals

statement about the intent or philosophy of a company

policy

statement or memo which expresses behavioral expectation within the workplace

policy

statement or memo which outlines the institution's position

40 hour rule

states than an employee must be paid time and a half for any hours worked over 40 hours a week

unity of command

states that each individual should have only one boss

mission

states the reasons for an organization's existence

internal culture

status quo

1. set limits 2. run controls

steps in applying westgard control rules

1. verbal counseling 2. verbal warning 3. formal written warning

steps in corrective action and employee discipline

1. call for help 2. unplugging/separating the victim 3. cover with blanket until help arrives

steps in dealing with electrical accidents

1. unplug 2. cleanup spill

steps in dealing with electrical apparatus affected by water spill

-recognition -investigation -definition -identification of alternatives -evaluation of each option -selection of the best alternative -implementation of the solution -follow-up and modification

steps in decision making

1. select type of schedule 2. establish staffing levels 3. develop staffing personnel pool 4. determine format, terminology, and schedule key 5. prepare skeleton change 6. complete routing scheduling stage 7. fill in gaps 8. post schedule

steps in making a schedule

1. determine goals 2. collect information 3. establish time frame 4. set objectives 5. forecast need 6. determine steps 7. provide a feedback mechanism

steps in planning

1. follow well throughput plans and long-term goals 2. be a collaborative agreement between supervisor and employee 3. be person specific 4. within the power of the individual 5. measurable 6. provide feedback and information

steps in setting objectives using MBO

-diagnosis -strategy development -implementation -follow-up

steps in the change management process model

-job offer and hiring decision -determining salary level -setting a starting date -completing pre-employment tests -signing for benefits and payroll

steps in the employment process

1. preparation 2. establishing rapport 3. questioning and information exchange 4. listening 5. closing and follow-up 6. evaluation

steps in the interview process

construction

storage of flammable materials falls under what front of fire prevention strategies

initial schematic drawings

straightforward, single line drawings that outline the various areas of the project

-building materials -storm damage control -fire prevention and fighting systems (extinguisher, sprinklers) -exit and entrance routes -storage of flammable materials -blockages in pathways -ventilation system

structural safety rules include...

benefit package

supplements to the cash payment of salary and wages

departmental policies

supply requisition is an example of what type of policy

administrative manual

supply requisition may be found in what type of manual

-specimen/blood collection area -storerooms -wash area -staff facilities -patient facilities -library and conference room -space for research and development

support services include...

anatomic pathology

surgical pathology belongs to what type of laboratory (according to function)

trend

systematic drift in one direction away from the established mean

-2 2s -4 1s -10x

systematic errors in the westgard control rules

scientific management theories

systematic or scientific approach to the study of organization

root problem analysis

table shows the columns of the problems and causes and their effects and solutions

professional extenders

technical and clerical assistants who do tasks traditionally performed by a professional

freelance employment

technical consultants to laboratories in physician's offices

internal manual

technical manual is and example of what type of manual

audit and inspections

technique for monitoring and following safety rules and procedures on a periodic basis

youden/twin plot

technique used to demonstrate and compare the performance of a laboratory on paired samples with other laboratories using common QC tools

administrative manual

telephone use may be found in what type of manual

synthesis of information

tells how the financial information is organized and is very important in budget preparation

leasing

terms under which one party agrees to rent property owned by another party

what: what tests should be done? when: when should tests be done? where: where should tests be done?

the 3 W's of management of workflow

starts: sunday ends: saturday next week

the 8/80 hour work schedule usually starts and ends on what day

ORT

the best time to place an order to take advantage of EOQ and EOP

-construction details and lay-out patterns -structural features and requirements -utilities and plumbing placement -ventilation and airflow plans -building codes and regulations compliance -full-scale model of the project -line drawings

the design development drawings include...

net present value

the dollar amount that is invested now at a given rate of return will accumulate to a given specified value with a specified number of years in the future

-weekends -requested time off

the first working draft of a schedule contains only

organizational chart

the formal written map of the structural plan and authority delegation. it clarifies bureaucratic relationships

the problem

the head in the fish bone analysis symbolizes

causes of the problem

the herringbone in the fish bone analysis symbolizes

break-even analysis

the identification of the point in sales volume, units, or revenue at which income matches total costs

internal information

the information is given only to the company

recency effect

the last applicant will be given inappropriate consideration because they are fresh in their memory

staffing levels

the level of service expected from each unit and the resulting workload

95% confidence limited (2SD)

the maximum acceptable range

depreciation

the monetary value by which assets diminish with time and usage

transformational change

the most complicated and most difficult type of change to achieve

control runs

the numbers on the x axis of westgard control graphs represent...

standard deviations

the numbers on the y axis of westgard control graphs represent...

laboratory design

the planning and design of the physical and structural relationships of work and the workplace

EOP

the point at which inventory should be reodered

internal rate of return

the ratio of cash flow and cost-of-capital factors to the amount of investment required

intralaboratory relationship

the relationship of the support services of the processing sections

staffing process

the setting of long-term goals and objectives for the number and types of personnel needed to meet the labor requirements of the laboratories

payback period

the simplest method for calculating the return on an investment

client system

the target of the change agent's intervention effort

structural requirement

the very first place in which safety factors should be considered in the design and layout of the building and laboratory

net present value

the worth of future earnings at today's rates

product standardization committee

their job is to ensure that the best product is obtained, to avoid duplication of products

administrator

they are not the one who establishes the larger goals, but a technician who will know how to make the organization run more effectively

absenteeism management plan

this is made to counter absenteeism, it is the reason why you should have substitute, and on-call personnel

forecast budgeting/projection method

this makes projections of the increases or decreases that will occur on each line item in the budget based on historical information and adjustment for anticipated changes

complete routine scheduling stage

this phase of creating a schedule normally follows a set of pattern of marking Xs and Os

capital project

this purpose criteria mainly focuses on purchasing new instruments, furniture, or building projects under several tax rules

operational budget

this purpose criteria mainly focuses on repairs or a replacement of part of an existing equipment or structure

outside sources

this source of recruits may come from a pool of applicants or recommendations from high-rank employees

-actual costs -ratios -percentage calculations

three methods of obtaining future budgeting figures

confusion and chaos

too much unmanaged change can lead to

unit costs

total of direct and indirect costs per unit produced

total costs

total of fixed, semi-variable and variable costs

labor market

total pool of employees qualified to perform a job

health hazards

toxic agents fall under what chemical hazard according to OSHA

clinical pathology

toxicology belongs to what type of laboratory (according to function)

nature of costs

tracks where expenses are incurred and assign responsibility for their expenditure

technical manual

troubleshooting may be found in what type of manual

-tools of persuasion -tools of control

two primary means of intervention a manager can utilize in strategy development

1. over-replenishment 2. when staff prefer to use fresh supplies over near-expiry supplies

two scenarios leading to spoilage

-cash basis -accrual basis

two standard techniques to record and report income and costs

-narrative tools -quantitative tools

two types of analysis used to evaluate capital expenditure

Disparate treatment and disparate impact

two types of discrimination in the workplace identified by the EEOC

transactional change

type of change that encounters little to no resistance

transformational change

type of change that involves the human side of change and encounters the most resistance

criteria-based

type of evaluation that indicates specific performance expectations that are linked to the job description

competency-based

type of evaluation used to validate competency of skills

administrative manual

type of manual containing policies applied to the entire laboratory

external manual

type of manual directed and made available to users of the laboratory

-functional top-down -divisional organizational chart -matrix organizational chart -flat organizational chart

type of organizational charts

outline model

type of writing format wherein subject headings highlight the relationship of the material

secondary laboratory

type(s) of laboratory capable of performing blood urea nitrogen

tertiary laboratory

type(s) of laboratory capable of performing coagulation test

secondary laboratory

type(s) of laboratory capable of performing creatinine

limited service capability

type(s) of laboratory capable of performing dialysis

primary laboratory

type(s) of laboratory capable of performing fecalysis

tertiary laboratory

type(s) of laboratory capable of performing immunology and serological test

tertiary laboratory

type(s) of laboratory capable of performing liver function test and hormones

tertiary laboratory

type(s) of laboratory capable of performing microbiology culture and sensitivity of aerobic and anaerobic organisms

secondary laboratory

type(s) of laboratory capable of performing routine clinical chemistry

primary laboratory

type(s) of laboratory capable of performing routine urinalysis

limited service capability

type(s) of laboratory capable of performing social hygiene clinics

tertiary laboratory

type(s) of laboratory capable of performing special hematology procedures

secondary laboratory

type(s) of laboratory capable of performing total cholesterol

secondary laboratory

type(s) of laboratory capable of performing uric acid

structured, unstructured, stress interviews

types of employment interview

direct, open-ended, hypothetical

types of interview questions (give 2 examples)

1. perpetual system 2. periodic system 3. random checks

types of inventory level checks

tall and flat

types of organizational charts

-technological and analytical complexity of the procedures -amount of supervision and support available -testing volume and workload -analytical throughput or turn around time expectations -equipment, instrumentation, and computer technology available

types of personnel needed in a laboratory is dependent on...

-40 hour work week -8/80 hour work cycle

types of traditional work schedules

-traditional work schedules -alternative work schedules

types of work schedules

delphi method

used in decision making in which forecasting in future events or trends is important

nominal grouping

used in highly structured meeting wherein individuals write down original ideas, present them, and members vote and rank order of suggestions/ideas

-show responsibilities and relationships -manage growth or change -understand how their work fits into the organization -improves communication -visual employee directory

uses of organizational charts

departmental policies

vacation/holiday requests is an example of what type of policy

microbiology and histopathology

ventilation back-up plan is especially important in what department(s)

40 hour rule

wage and hour laws that require employers to pay overtime to employees who work more than 40 hours in a 7-day period

-formal meetings -monitored standards of performance/performance ratings -informal ratings -analysis of the nature and types of problems encountered

ways of obtaining information/feedback/corrections

product standardization committee

weigh in the options in buying materials to reach the break-even point and arrive at targeted profit

economic ordering quantity

what does EOQ mean

national fire prevention agency

what does NFPA mean

occupational safety and health administration

what does OSHA mean

pull aim squeeze sweep

what does PASS mean

rescue alarm contain evacuate

what does RACE mean

census or tally sheet

what does a perpetual system use to keep track of inventory

random and systematic errors

what errors does intralab QC detect

goals

what needs to be accomplished

systematic investigation

what needs to be conducted to identify what kind of change needs to be pursued

RACE

when a fire is discovered all employees are expected to follow what acronym

6 months before the beginning of a new budget year

when do most institutions start the operational budget preparation process

during the job analysis process and the preparation of the job description

when the groundwork for needs assessment and justification need to be completed

purpose criteria

where will be the budget intended for either capital project or operational budget

variable costs

which category of variability by volume costs is the most manageable and adjustable on a short-term basis

fixed costs

which category of variability by volume costs is usually predictable and supportive in nature

fixed cost

which category of variability by volume costs remain constant regardless of changes in levels of activity

health facilities and services regulatory bureau of the department of health

who defines the different classifications of clinical laboratory

project design team

who prepares the FND

employee

works part-time or full-time under a contract of employment, whether oral or written, expressed or implied, and thus recognize rights and duties

gloves

worn when in contact with blood or other potentially infectious material (OPIM)

protective body clothing

worn when there is threat of contamination to parts of body not covered

credibility

worthiness of a person as perceived by another

recycling

xylene may be disposed via...

Reject the specimen

A specimen for culture was delivered to the Microbiology section but upon inspection, the specimen lacks label. As the Med Tech in charge, what will you do to the specimen? -Confirm source of the specimen by yourself -Label the specimen before proceeding to process it -Reject the specimen -Accept the specimen if the nurse/patient will label it themselves -None of the above

Accounts payable

Assets in the laboratory include all of the following, EXCEPT -Cash holdings -Non-medical supplies -Accounts payable -Equipments -Accounts receivable

Statement is related to A only

Association Item: Acquisition option that requires strong commitment: A. Capital lease B. Operating lease -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

A) General Policies

Association Item: Administrative Organization -A) General Policies -B) Department Policies -Both A & B -None of the Above

Both A & B

Association Item: Aims to remove ambiguities and allow uniform & consistent application -A) Policy Manual -B) Procedure Manual -Both A & B -None of the Above

Statement is not related to A nor B

Association Item: Allotting budget for remodeling of the laboratory: A. Operating lease B. Capital lease -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to A only

Association Item: Analysis tool indicating the need to purchase the equipment A. Narrative Tool B. Quantitative Tool -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to both A and B

Association Item: Analysis tool that evaluate expenditures of the company: A. Narrative Tool B. Quantitative Tool -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to B only

Association Item: Analysis tool that utilizes payback period: A. Narrative Tool B. Quantitative Tool -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is not related to A nor B

Association Item: Analysis tool that utilizes the strength and weakness of the company's purchasing power, A. Narrative Tool B. Quantitative Tool -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to B only

Association Item: Applicant was not hired because his religion. A. Disparate Impact B. Disparate Treatment * -Statement is related to A only -Statement is related to B only -Statement is related to Both A and B -Statement is not related to A nor B

Statement is not related to A nor B

Association Item: Company's budget based on priority, A. Forecast budgeting B. Flexible budgeting -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to both A and B

Association Item: Company's budget for acquisition of equipment, A.Forecast budgeting B. Flexible budgeting -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to B only

Association Item: Contains basic qualifications of the recruits needed. A. Job description B. Job specification -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to A only

Association Item: Contains responsibilities of the vacant position A. Job description B. Job specification -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to Both A and B

Association Item: Conversation between applicants and employer: A. Patterned interview B. Stress interview -Statement is related to A only -Statement is related to B only -Statement is related to Both A and B -Statement is not related to A nor B

Statement is related to B only

Association Item: Depreciation that involves double declining balance: A. Straight-line depreciation B. Accelerated depreciation -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is not related to A nor B

Association Item: Hematology analyzer directly bought from the distributor: A. Capital lease B. Reagent rental plans -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Both A & B

Association Item: Information of day-to-day laboratory operations -A) Policy Manual -B) Procedure Manual -Both A & B -None of the Above

Both A & B

Association Item: Internal Manual -A) Safety Manual -B) Quality Management Manual -Both A & B -None of the Above

Statement is not related to A nor B

Association Item: Involves labor market A. Selection Process B. Employment Process -Statement is related to A only -Statement is related to B only -Statement is related to Both A and B -Statement is not related to A nor B

Statement is not related to A nor B

Association Item: Refers to the depreciation value of the equipment at the time of resale: A. Straight-line depreciation B. Accelerated depreciation -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Both A & B

Association Item: Should be made available to the nurses' station -A) Laboratory Service Manual -B) Specimen Collection Manual -Both A & B -None of the Above

B) Procedure Manual

Association Item: Standard Operating Procedures -A) Policy Manual -B) Procedure Manual -Both A & B -None of the Above

Both A & B

Association Item: This manual caters to the patients and answers their frequently asked questions -A) Laboratory Service Manual -B) Specimen Collection Manual -Both A & B -None of the Above

Both A & B

Association Item: Tied directly with work flow and job analysis -A) Policy Manual -B) Procedure Manual -Both A & B -None of the Above

B) Procedure Manual

Association Item: Used as a reference in performing laboratory methods -A) Policy Manual -B) Procedure Manual -Both A & B -None of the Above

B) External Manual

Association Item: contains information on billing practices/ insurance -A) Internal Manual -B) External Manual -Both A & B -None of the Above

Both A & B

Association Item: contains the company's disaster plan -A) Policy Manual -B) Procedure Manual -Both A & B -None of the Above

Statement is related to A only

Association Items: hiring the most desirable for the job A. Elimination B. Prioritizing -Statement is related to A only -Statement is related to B only -Statement is related to Both A and B -Statement is not related to A nor B

Statement is related to B only

Association: According to McGregor, this is a Participative approach in Management: A.Theory X B.Theory Y -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is not related to A nor B

Association: Based on Vrooms and Yetton, Shares the problem with subordinates and together coming up with a mutual solution, A.AI B.CI -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to B only

Association: Based on Vrooms and Yetton, Shares the the problem with relevant subordinates individually, A.AI B.CI -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is not related to A nor B

Association: Choosing the most reliable analyzer for the laboratory, A.Definition B.Investigation -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statements are not related to A nor B

Association: Complaints from the patient, A.Investigation B.Definition -Statement related to A only -Statement related to B only -Statements related to both A and B -Statements are not related to A nor B

Statement is related to both A and B

Association: Conversation to verify credentials of the applicants, A.Patterned interview B.Stress interview -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to B only

Association: Decision making is dependent on people who actually perform the job: A.Departmentalization B.Decentralization -Statement is related to A only -Statement is related to B only -Statement is related to A and B -Statement is not related to A nor B

Statement is related to both A and B

Association: External environment that can affect organization: A.Economic condition B.Funding sources -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to B only

Association: Generation workers shaped by Vietnam War and Civil right movement: A. Gen X B.Baby boomers -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to both A and B

Association: Generations at work that requires flexible working schedules: A.Gen X B.Gen Y -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to A only

Association: Implementation plan involving people in the workplace: A.Persuasion B.Control -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is not related to A nor B

Association: Leader that acts according to the framework set by the organization: A.Director B.Supervisor -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is not related to A nor B

Association: Organizational Chart that shows organizational interdependence: A. Tall Structure B.Flat structure -Statement is related to A only -Statement is related to B only -Statement is both related to A and B -Statement is not related to A nor B

Statement is not related to A nor B

Association: Organizational chart applicable to project based employment: A.Functional Top-down B.Divisional Organizational chart -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is not related to A nor B

Association: Organizational model that is based on the specific jobs dictated by the work institution: A.Bureaucratic B.Matrix Scheme -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to A only

Association: Organizational structure with line of authority assigned by the owner of the company: A.Formal Bureaucracy B.Informal Groups -Statement is related to A only -Statement is related to B only -Statement is relates to both A and B -Statement is not related to A nor B

Statement is related to A only

Association: Proponent of specialization in the workplace: A.Adam Smith B. Henry Fayol -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to B only

Association: Ranking method, A.Elimination selection B.Prioritizing selection -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to A only

Association: Statement that expresses the long-term plan of the organization: A.Goals B.Objectives -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is not related to A nor B

Association: Supervisory authority assigned through formal delegation: A. Staff authority B.Functional authority -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to A only

Association: Supplies and Manpower in the organization: A.Input B.Output -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to both A and B

Association: Taken from the pools of applicant, A.Recruitment Process B.Selection process -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to both A and B

Association: The recency effect in interview, A.Elimination selection B.Prioritizing selection -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to both A and B

Association: Type of message, A.Letter B.Body language -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to B only

Association: Ways to assess the information if transmitted successfully: A.Decoding B.Feedback -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

Statement is related to B only

Association:Statement that captures the essence of the organization's existence: A.Vision B.Mission -Statement is related to A only -Statement is related to B only -Statement is related to both A and B -Statement is not related to A nor B

NCCLS

At the present moment, the laboratory's technical procedure manual must be consistent with the requirements and recommendation of the following, EXCEPT: -JCAHO -CAP -AABB -NCLSI -NCCLS

people barriers

BARRIERS OF COMMUNICATION: can be caused of perceptual or interpersonal relationships

people barriers

BARRIERS OF COMMUNICATION: can exist because of individual difference

technical problems

BARRIERS OF COMMUNICATION: occur during the transmission and reception. may include in the equipment

problem of semantics

BARRIERS OF COMMUNICATION: revolve around words and their meanings

structural

BARRIERS OF COMMUNICATION: the organization itself, its design, and bureaucratic patterns

physical barriers

BARRIERS OF EFFECTIVE COMMUNICATION: inadequate equipment

information overload

BARRIERS OF EFFECTIVE COMMUNICATION: it takes time to process large quantities of information

lack of common experience

BARRIERS OF EFFECTIVE COMMUNICATION: not relatable

cultural noise

BARRIERS OF EFFECTIVE COMMUNICATION: stereotypes

structure design problems

BARRIERS OF EFFECTIVE COMMUNICATION: unclear organizational structures, bad information systems, lac of supervision and employee training

direct costs

BILLABLE PROCEDURE COSTS: reagents

direct costs

BILLABLE PROCEDURE COSTS: rent

direct costs

BILLABLE PROCEDURE COSTS: repeats

direct costs

BILLABLE PROCEDURE COSTS: supplies

direct costs

BILLABLE PROCEDURE COSTS: tech labor

direct costs

BILLABLE PROCEDURE COSTS: wastage

direct costs

BILLABLE PROCEDURE: considered variable iin nature

discretionary test

CAPTIVE REVENUE/DISCRETIONARY TEST: referrals by physicians or insurance companies

C

CASE STUDY: A group of 100 patients were tested with testing kits A, B, C. Testing Kit A produced 85% positive results, Testing Kit B produced 69% positive results while Testing Kit C produced 78% positive results. Upon confirmatory testing, it was found out that only 80 patients were positive for the disease. Match the testing kits with the description from the left MOST DIAGNOSTIC SENSITIVE? -A -B -C

A

CASE STUDY: A group of 100 patients were tested with testing kits A, B, C. Testing Kit A produced 85% positive results, Testing Kit B produced 69% positive results while Testing Kit C produced 78% positive results. Upon confirmatory testing, it was found out that only 80 patients were positive for the disease. Match the testing kits with the description from the left MOST DIAGNOSTIC SPECIFIC? -A -B -C

A

CASE STUDY: A group of 100 patients were tested with testing kits A, B, C. Testing Kit A produced 85% positive results, Testing Kit B produced 69% positive results while Testing Kit C produced 78% positive results. Upon confirmatory testing, it was found out that only 80 patients were positive for the disease. Match the testing kits with the description from the left MOST SENSITIVE? -A -B -C

C

CASE STUDY: A group of 100 patients were tested with testing kits A, B, C. Testing Kit A produced 85% positive results, Testing Kit B produced 69% positive results while Testing Kit C produced 78% positive results. Upon confirmatory testing, it was found out that only 80 patients were positive for the disease. Match the testing kits with the description from the left MOST SPECIFIC? -A -B -C

financial

CATEGORIES OF RESOURCES: capital and budget

physical

CATEGORIES OF RESOURCES: equipment and supplies

physical

CATEGORIES OF RESOURCES: space

General Policy

Classify the policy in Hospital XYZ that deducts salary of the staff when they time in late for work -General Policy -Department Policy -All of the Above -None of the Above

analytical

FACTORS AFFECTING COSTS: equipment purchase

analytical

FACTORS AFFECTING COSTS: labor

analytical

FACTORS AFFECTING COSTS: lease

QA/QC

FACTORS AFFECTING COSTS: monitoring and maintaining tests quality

pre-analytical

FACTORS AFFECTING COSTS: obtaining the specimen

pre-analytical

FACTORS AFFECTING COSTS: phlebotomy procedures

analytical

FACTORS AFFECTING COSTS: reagents

post-analytical

FACTORS AFFECTING COSTS: reporting results

pre-analytical

FACTORS AFFECTING COSTS: the cost of placing the order

pre-analytical

FACTORS AFFECTING COSTS: transporting it to the laboratory

-elevator operations -fire alarms -evacuation routes and plans -use of automatic self-closing doors

FIRE PREVENTION STRATEGIES: In terms of construction, building specifications include...

-fire resistant building materials -automatic sprinklers -fire hydrants -fire blankets

FIRE PREVENTION STRATEGIES: fire fighting equipment involves the use of...

sounding the alarm

FIRE PREVENTION STRATEGIES: in terms of training and practice, the very first thing you should do is...

functional narrative document

FND stands for...

formal

FORMAL/INFORMAL GROUPS: followers are gained from recruitment incentives

informal

FORMAL/INFORMAL GROUPS: followers-personal attraction

informal

FORMAL/INFORMAL GROUPS: leaders - charism

formal

FORMAL/INFORMAL GROUPS: leaders are appointed

formal

FORMAL/INFORMAL GROUPS: organizationally driven

formal

FORMAL/INFORMAL GROUPS: purpose is for profit or social goals

formal

FORMAL/INFORMAL GROUPS: sanctions are in the form of organizational rewards and punishment policies

informal

FORMAL/INFORMAL GROUPS: sanctions come in the form of peer pressure

subjective probability

FORMS OF PROBABILITY ANALYSIS: based on the knowledge and experience of the decision maker

empirical probability

FORMS OF PROBABILITY ANALYSIS: determined from the recordings of actual events over a specific period of time

priori probability

FORMS OF PROBABILITY ANALYSIS: predictions obtained by deduction based on assumed conditions

apathy and indifference

FORMS OF RESISTANCE TO CHANGE: "I just work here"

pet project attitude

FORMS OF RESISTANCE TO CHANGE: "are you criticizing my plan?"

negative view

FORMS OF RESISTANCE TO CHANGE: "it wont work"

negative view

FORMS OF RESISTANCE TO CHANGE: "we already tried that"

authoritarian approach

FORMS OF RESISTANCE TO CHANGE: "you are not to reason why"

No Exception

Factors of the Organizational Structure, EXCEPT: -Design -Options -Authority -Strategies -No Exception

No exception

Factors that affect decision making in the workplace, EXCEPT -Interpersonal differences -Alternatives available -Complexity of the situation -Probable risk -No exception

The work schedule does not violate the 8/80-hour rule

Following the 8/80-hour work schedule, an employee working for 7 consecutive 8-hour shifts followed by 4 day offs and 3 8-hour shifts shall be: -Given overtime pay, since the shifts exceed the 40-hour rule -Given overtime pay, since the shifts exceed 8 hours -Deductions will be given for having more than 2 days off -The work schedule does not violate the 8/80-hour rule

The chemical has a flash point below 200F

From left to right, the numbers 1,2,3 can be seen in the NFPA hazards ID symbol of a certain chemical. At the bottom, "OX" was written. What can you conclude about this chemical based on the given data? -Chemical has no specific hazard -Chemical health hazard indicates extreme danger -The chemical has a flash point below 200F -The chemical is only unstable when heated -None of the Above

generation y

GENERATIONS: world views -love challenges and development, fun work life, and work life balance, likely to leave organization if they don't like change

generation y

GENERATIONS: communication styles -IMS text and emails

traditionalists

GENERATIONS: communication styles include personal touch and handwritten notes

baby boomers

GENERATIONS: competitive

generation y

GENERATIONS: cynical, confident, social, and value fun

traditionalists

GENERATIONS: dependable

generation z

GENERATIONS: employers should offer to work for multiple projects, work life balance, allow them to be self-directed and independent

traditionalists

GENERATIONS: employers should provide satisfying work and opportunities to contribute and emphasize stability

generation z

GENERATIONS: expects employers to provide formal training

baby boomers

GENERATIONS: grew up in a prosperous economy with two parents families, only one worked

generation y

GENERATIONS: grew up in a time of marked advances in technology, internet 24/7 connectivity

generation x

GENERATIONS: grow up in a world of economic uncertainty, one filled with rapid change and without solid traditions

generation x

GENERATIONS: informal

generation y

GENERATIONS: internet

generation z

GENERATIONS: less focused

traditionalists

GENERATIONS: lived through WW2

traditionalists

GENERATIONS: lived through the great depression

baby boomers

GENERATIONS: motivated by company loyalty, teamwork and duty

generation z

GENERATIONS: motivated by diversity, personalization, individuality, and creativity

generation x

GENERATIONS: motivated by diversity, work life balance, personal professional interests rather than companies' interests

generation y

GENERATIONS: motivated by responsibility, quality of their manager and unique work experiences

generation x

GENERATIONS: skeptical

traditionalists

GENERATIONS: straightfoward

traditionalists

GENERATIONS: tactful

baby boomers

GENERATIONS: team-oriented

baby boomers

GENERATIONS: typically fill leadership roles

baby boomers

GENERATIONS: vietnam war

traditionalists

GENERATIONS: viewed by the world as obedient individuals

baby boomers

GENERATIONS: water gate

baby boomers

GENERATIONS: workaholic

traditionalists

GENERATIONS: workers from the greatest generation

generation z

GENERATIONS: world view - digital device addicts, independent, individualistic, prefer to work with millennial managers, innovative, techy

baby boomers

GENERATIONS: world views them as achievers, achievement comes after dues are paid, sacrifice for success

A & B

Gaps in the work schedule can be identified by viewing the? -A - Staffing Requirement -B - Routine Stage of the Schedule -C - Staffing Pool -A & B -None of the Above

60.69

Give the -3SD for these given value: 75,79,88 -88.67 -60.69 -80.46 -59.46 -82.01

6.66

Give the SD for these given value: 75,79,88 -44.34 -80.67 -6.66 -0.07 -7.07

Analysis of foreseeable changes

Hospital XYZ decided to acquire PCR machines to confirm the presence of SARS-CoV-2 from PUIs admitted in their hospital. Based on their workload projections, they need to hire 2 Med Techs trained in Molecular Diagnostics to run the said tests. From what source could Hospital XYZ derive its data for workload projections? -Historical Records -Analysis of foreseeable changes -Analysis of future trends -All of the Above -None of the Above

Nelliel can be assigned flexible working hours to serve Hospital XYZ

Hospital XYZ employed Pathologist Nelliel, who happens to work at Hospital ABC every afternoon. Being the only pathologist available, what can Hospital XYZ do to accommodate Pathologist Nelliel? -Employ an exempt and professional status to Pathologist Nelliel -Allow Nelliel to work at home -Nelliel can be assigned flexible working hours to serve Hospital XYZ -Nelliel can work as freelance employee in Hospital XYZ -None of the Above

provide training, groundwork, feedback, explanations, reassurance, credibility, and trust

IMPROVEMENT STRATEGIES TO COMMUNICATION BARRIERS: people

pay attention to both content and context

IMPROVEMENT STRATEGIES TO COMMUNICATION BARRIERS: semantic

remove or find alternative routes

IMPROVEMENT STRATEGIES TO COMMUNICATION BARRIERS: structural

find alternative routes or times

IMPROVEMENT STRATEGIES TO COMMUNICATION BARRIERS: technical

urine

Identified by OSHA as potential blood borne pathogens, EXCEPT: -semen -vaginal fluid -saliva -CSF -urine

Preventive

Identify the QA activity involved when a Med Tech runs calibrators for their machine. -Corrective -Preventive -Assessment -Quality control -None of the above

19

Identify the mean for these given value: 17, 20, 21 -17 -29 -19 -20 -21

laboratory manager

LABORATORY CHANGE ROLES: they lead, cultivate the vision, inspire, and motivate the whole staff to making, overcoming, accepting, committing, and practicing the change

bench-level supervisor

MANAGEMENT LEVELS IN THE LABORATORY: ensures performance of the lab tests

laboratory supervisor

MANAGEMENT LEVELS IN THE LABORATORY: focus on people and operational delivery of laboratory services

laboratory manager and laboratory supervisor

MANAGEMENT LEVELS IN THE LABORATORY: high conceptual and technical skills

laboratory director

MANAGEMENT LEVELS IN THE LABORATORY: high conceptual, low technical skills

laboratory manager and laboratory supervisor

MANAGEMENT LEVELS IN THE LABORATORY: plan, organize, direct and control jobs

laboratory director

MANAGEMENT LEVELS IN THE LABORATORY: responsibility in achiving goals

consultative system

MANAGEMENT SYSTEMS: communication flows both downward and upward

benevolent-authoritative system

MANAGEMENT SYSTEMS: motivates employees through potential punishment and rewards

consultative system

MANAGEMENT SYSTEMS: motivation through rewards, occasional punishment and little involvement in making decisions

The 1st statement is false and the 2nd statement is true

Moore's Type: Semantics is a type of non-verbal communication because it involves body language and its association to the words. -The 1st and 2nd statements are true and related as to cause and effect -The 1st and 2nd statements are true but not related as to cause and effect -The 1st statement is true and the 2nd statement is false -The 1st statement is false and the 2nd statement is true -Both statements are false

exploitative-authoritative system

MANAGEMENT SYSTEMS: negative feelings follow

Minimum-Maximum

MedTech Josephine Bracken finds it a hassle to keep on replenishing supplies for Routine Urinalysis every week, which is why one day, she ordered stocks that would last for a month instead of a week! However, when the laboratory manager inspected this, the manager was surprised to see that MT Bracken ordered just the sufficient amount for the whole month without over-replenishing. What replenishment technique did MT Bracken unknowingly use? -Periodic Check -Random Check -Perpetual System -Minimum-Maximum -Just-in-Time

purchase price of project/annual income generated

payback period formula

planned changes

PLANNED CHANGES/UNPLANNED CHANGES: installing automation

planned changes

PLANNED CHANGES/UNPLANNED CHANGES: remodeling or renovating

unplanned

PLANNED/UNPLANNED CHANGE: emergent changes may be...

both

PLANNED/UNPLANNED CHANGE: evolutionary changes may be...

both

PLANNED/UNPLANNED CHANGE: opportunity changes may be...

tertiary

PRIMARY/SECONDARY/TERTIARY LABORATORY: microbiology room

primary, secondary, tertiary

PRIMARY/SECONDARY/TERTIARY LABORATORY: pathologist area

primary, secondary, tertiary

PRIMARY/SECONDARY/TERTIARY LABORATORY: toilet

max weber

the 5 basic features of bureaucratic model were defined by

indirect cost

DIRECT COST/INDIRECT COST/GENERAL LABORATORY OVERHEAD: supervision

indirect costs

DIRECT COST/INDIRECT COST/GENERAL LABORATORY OVERHEAD: training

baby boomers

GENERATIONS: JFK assassination

generation z

GENERATIONS: access technology at a young age

generation y

GENERATIONS: achievement-oriented

traditionalists

GENERATIONS: believes age equates seniority

generation y

GENERATIONS: between earl 1980s and early 2000s

traditionalists

GENERATIONS: born between 1922-1945

generation y

GENERATIONS: civic and open-minded

baby boomers

GENERATIONS: civil rights struggles

generation y

GENERATIONS: columbine

baby boomers and generation X

GENERATIONS: communication style - phone calls and face to face

generation z

GENERATIONS: communication style- IMS, text and social media

GI

VROOM AND YETTON DECISION STYLES: the team arrives at a mutual solution

8/80 hour work cycle

allows employees to work weekends with scheduled days off during the corresponding time period

general laboratory overhead

DIRECT COST/INDIRECT COST/GENERAL LABORATORY OVERHEAD: QA

decision tree

-schematic presentation -demonstrates the probability potential of selecting a particular course of action at specific decision option points

not for profit companies

-tax-exempt corporations usually organized to provide a social service -make money to exist

-mission or goal -leaders with the authority -necessary resources -responsibility -accountability

5 conditions for the management to succed

direct cost of test

DIRECT COST/INDIRECT COST/GENERAL LABORATORY OVERHEAD: QCs

1. identifying investment opportunities 2. evaluating investment proposals 3. choosing a profitable investment 4. capital budgeting and apportionment 5. performance review

5 steps in capital budgeting

-intake of requisition or specimen -return of info and results

2 directions that the laboratory must interact with users of its services

4 1s

4 control result exceeds 1SD

-capital item -time criteria -price criteria -purpose criteria

4 issues in capital budget preparation

-design elements and factors -appropriate options, design models, and strategies -delegation of authority -formal organizational charts

4 main factors assessing the structural design of an organization

-planning -organizing -directing -controlling

4 main functions of the management process

P 1.78

A chemistry analyzer was bought with a purchased price of P550,000.00 but was sold forP480,000.00 after 5 years. What is the unit depreciation of the said analyzer if it was able toperform 270,000 tests for 5 years? -P 0.50 -P 1.28 -P 1.58 -P 1.78 -None of the given choices

Pass

A clinical laboratory participating in a proficiency testing program which submitted results that have a difference of 2 is considered: -Pass -Fail

Corporation

A company that is said to be owned by hundreds or even thousands of shareholders -Sole Proprietorship -Partnership -Corporation -None of the Above -All of the Above

Sole Proprietorship

A company which owned by an individual owner * -Sole Proprietorship -Partnership -Corporation -None of the Above -All of the Above

Quality Controls

A component of the quality system that is run together with patient samples to detect errors in testing -Quality Assurance -Quality Assessment -Quality Controls -Calibrators -None of the above

P 1350.00

A laboratory manager has an 8-hour duty per week with a pay of P 800.00. But in her biometrics, the time-in and out shows: Mon: 7AM - 6PM, Tue: 7AM - 5PM, Wed: 7AM - 3PM, Thu: 7AM - 7PM and Fri: 7AM - 3PM. How much overtime pay she will receive after a week? -P 1350.00 -P 1350.50 -P 1530.00 -P 1530.50 -None of the given choices

P 1312.50

A laboratory technician has a daily basic pay of 350.00 pesos in an eight-hour shift. If he had a total overtime of 20 hours in a week, how much overtime pay he will receive after a week? -P 1300.00 -P 1312.50 -P 1321.20 -P 1312.00 -None of the given choices

Place the tube in a centrifuge and observe plasma. If not hemolyzed, specimen is ACCEPTED

A phlebotomist encountered difficulty in blood collection and resorted to swimming to collect the desired amount. He was able to collect 2mL of blood in EDTA tube and was able to invert it 8x prior to labelling and transporting the specimen. How can you justify this specimen's acceptability? -Do a wedge smear, check for platelet clumps. If none seen, specimen is ACCEPTED -Place the tube in a centrifuge and observe plasma. If not hemolyzed, specimen is ACCEPTED -Compare patient's current results with previous, if the difference is significant, REJECT -All of the above

Supply Requisition

All of the following information are found in the laboratory's technical procedure manual, EXCEPT: -Principle of the test -Interfering Substances -Calibration and Control Materials -Patient Preparation -Supply Requisition

direct cost of test

DIRECT COST/INDIRECT COST/GENERAL LABORATORY OVERHEAD: calibrations

indirect costs

DIRECT COST/INDIRECT COST/GENERAL LABORATORY OVERHEAD: development

RA 9231

An act that protects children against child labor: -RA 7795 -RA 4180 -RA 9231 -RA 6758 -RA 2008

Every Shift

As part of the QC program, the Blood Bank Med Techs are required to check temperature of Blood Bank refrigerators and freezers every? -Daily -Every Shift -Periodically -None of the above

All of the given choices

As the receiver of the message, what factors will you consider to have an effective communication? -Perception -Context -Technique in decoding -Credibility -All of the given choices

college of american pathologists

CAP stands for

captive revenue test

CAPTIVE REVENUE/DISCRETIONARY TEST: emergency room patients

captive revenue test

CAPTIVE REVENUE/DISCRETIONARY TEST: inpatient

captive revenue test

CAPTIVE REVENUE/DISCRETIONARY TEST: outpatient

Describes the current state of the organization

Characteristics of a good Vision Statement, EXCEPT: -Describes the current state of the organization. -Reflects the organization's road map. -Offers a long-term perspective and is unlikely to be impacted by changes in the technology. -Inspiring statements that motivates employee to work with a cause. -No Exception

Materialistic

Characteristics of a good objective, EXCEPT: -Realistic -Time-bound -Materialistic -Achievable -No Exception

Interrupt with counter argument

Characteristics of having a good listening skills, EXCEPT -Interrupt with counter argument -Provide feedback -Pay attention to the speaker -Show interest -No Exception

Opinions in the organization is based on social norms

Characteristics of the Formal Organization, EXCEPT: -Have appointed leaders -Recruitment incentives for the employees. -Opinions in the organization is based on social norms. -Have social goals. -No Exception

B & C

Compares the net profit for a specified period to the total expenses of doing the business on the same period -A- Balance Sheet -B- Profit and Loss Statements -C- Income Statements -A & C -B & C

RA 6758

Compensation and Position Classification Act of 1989 for government servant and employees: -RA 7795 -RA 4180 -RA 9231 -RA 6758 -RA 2008

Depreciation

Fixed assets whose value is expensed as the value fades over time? -Revenue Deductions -Operating Expense -Depreciation -Interest -None of the above

3

Following the 40-Hour rule, what is the LEAST number of Med Techs needed to staff the Microbiology section with a staffing requirement of 2 per day everyday? -1 -2 -3 -4 -5

Training 1 Med Tech in that section can fill the gap

Following the 40-hour work schedule, a laboratory section has a staffing requirement of 5 per day everyday and a staffing pool of 7 Med Techs rotating in that section. How can the staffing pool meet the staffing requirement if one of those 7 suddenly resign? -Training 1 Med Tech in that section can fill the gap -The staffing pool would still be enough to satisfy the staffing requirement -None of the Above

-Deductions will be given for having more than 2 days off -The work schedule does not violate 40-Hour rule

Following the 40-hour work schedule, an employee working 4 10-hour shifts with 3 days off for each week within two weeks shall be: -Given overtime pay, since it exceeds the 40-hour rule -Given overtime pay, since the shifts exceed 8 hours -Deductions will be given for having more than 2 days off -The work schedule does not violate 40-Hour rule -None of the Above

generation x

GENERATIONS: favors diversity, quick to move if employer fails to meet their needs, resistant to change at work it it affects personal lives already

generation y

GENERATIONS: 911

Perpetual System

Identify the technique for inventory level check when for every time MedTech Leonor Rivera would replace the empty diluting reagent for the Architect machine, she logs it on her logbook -Periodic Check -Random Check -Perpetual System -Minimum-Maximum -Just-in-Time

469 packs/ order

In this example, "Order 469 packs of Blood Agar plates each time the inventory drops to 211 (about every 16 days), identify the EOQ: -469 packs/ order -16 days/ order -211 packs -None of the Above

16 days

In this example, "Order 469 packs of Blood Agar plates each time the inventory drops to 211 (about every 16 days), identify the ORT of the given data: -469 packs/ order -16 days -211 pack -None of the Above

No Exception

Included in the recruitment campaigns, EXCEPT: -Referrals -Networking -PAMET -Walk-in -No Exception

Variable Costs

Includes expenses like reagent costs, which respond directly to any change in workload -Fixed Assets -Semi Variable Costs -Fixed Costs -Variable Costs -Total Costs

Fixed Costs

Includes expenses like rent that are constant regardless of changes in levels of activity -Fixed Assets -Semi Variable Costs -Fixed Costs -Variable Costs -Total Costs

Depreciation

Includes fixed assets such as building, car, tables and chairs -Operating Revenue -Revenue Deductions -Operating Expense -Depreciation -Interests

Promotion

Inclusion of the compensation package, EXCEPT: -Social security system -Philhealth -Take home pay -Promotion -No Exception

No Exception

Inclusion of the orientation program, EXCEPT: -VMG -Department tour -Wage Disclosure -Work assignment -No Exception

-knowledge -skills -attitude -work conditions

Inclusions in a job specification sheet

Personnel process

Individual's relationship with the organization from company recruitment to final separation

laboratory manager

LABORATORY CHANGE ROLES: provides mentorship and guides the ataff

laboratory manager

LABORATORY CHANGE ROLES: the change agent, leads the change

-health -flammability -reactivity -personal/special precautions

NFPA hazards identification system contains information relating to...

Professional Extenders

Nurse Joy, as what the employees in Hospital XYZ call Joy, is not actually a nurse. Although she is not a nursing graduate, she has been trained to perform the basic nursing care and aid nurses in the different procedures. "Nurse Joy" is an example of what type of employee? -Nurse -Floater -Generalist -Professional Extenders -Non-Professional Extenders -None of the Above

stakeholder's feedback

ORGANIZATION COMMUNICATION LINKS: information outside

Captive Revenue Tests

Source of revenue for procedures requested for inpatients, outpatients and ER patients -Captive Revenue Tests -Discretionary Tests -All of the Above -None of the Above

All of the Above

Storage space is best utilized in which of the following scenario? -All supplies that cannot be used immediately should be kept in the storage room to prevent unwanted damage/loss of the supplies -No matter how small the storage space, it must be free of traffic -The arrangement of supplies in the storage room -should be based on the expiry date -All of the Above

Cash Basis

Technique for recording financial activity for most routine expenses and low-cost items -Cash Basis -Accrual Basis -Statement of Financial Position -Statement of Income and Retained Earnings -Statement of Flow of Funds

Accrual Basis

Technique for recording financial activity that accurately determines where costs and revenues are being generated -Cash Basis -Accrual Basis -Statement of Financial Position -Statement of Income and Retained Earnings -Statement of Flow of Funds

B and C

The accounting specialty which emphasizes on analyzing and providing operational information: -Financial Accounting -Cost Accounting -Managerial Accounting -A and C -B and C

two-container system

The process mandated by OSHA when disposing hazardous waste is? -universal precaution -houskeeping techiniques -two-container system -engineering and work practice control -labels & signs

Quality control

These are considered inputs in the laboratory, EXCEPT: -Test requests -Laboratory equipment -Quality control -Reagent kits -No Exception

Not-for-Profit Companies

These are the type of companies that make money to exist to provide social services such as religion and health care: -Sole proprietorship -Partnership -For-Profit Companies -Not-for-Profit Companies -Corporation

Policy

These express behavioral expectation within the workplace -Policy -Procedure -Policy Manual -Procedure Manual -None of the Above

Floaters

They are Med Techs who may be generalists or specialists but do not have a fixed laboratory section to cover in a given schedule -Phlebotomists -Generalist -Technicians -Floaters -None of the Above

Fixed Costs

They are expenses that do not fluctuate when the workload changes in a daily or weekly basis: -Fixed Costs -Semi-variable Costs -Variable Costs -Total Costs -None of the Above

EOQ

This is the maximum amount to order when replenishing supplies -EOP -EOQ --ORT -Average Daily Use -None of the Above

Annual Usage

This value is based on the workload of the laboratory -Cost per unit -Annual Holding Costs -Costs of Ordering -Lead Time -Average Daily Use -Annual Usage

DI

VROOM AND YETTON DECISION STYLES: delegating the problem to a subordinate and giving him sole responsibility for the problem

AI

VROOM AND YETTON DECISION STYLES: make decision yourself using information available to you

nature of costs

also called managerial accounting

B) concentrated HCl

To prepare Solution A of the Diazo reagent, you need 985.0mL distilled water, 15.0mL concentrated HCl and 1.0g of sulfanilic acid. What is the SECOND ingredient to add in the glass beaker when preparing this reagent? -A) distilled water -B) concentrated HCl -Solution B -Both A & B

No exception

To provide a feasible budget, an operational manager must consider the following factors, EXCEPT: -Basic need of the laboratory -Present economy -Market study -Consistency of the budget -No exception

B & C

Tracks where expenses are incurred and assign responsibilities for their expenditure -A- Financial Accounting -B- Cost Accounting -C- Managerial Accounting -A & C -B & C

NO. drug testing requires a separate license from molecular diagnostics to perform

YES/NO: Jason, a RMT, just got back home from New Zealand to get his training to get a license to perform molecular diagnostics. After watching the show Narcos on Netflix Jason got interested with drugs. Because of this he decided to work for PDEA. Can PDEA hire him to be an analyst?

purchase order

a document authorizing the purchase of a product or services from a vendor

scalar principle

chain of commands in an organization

quality

degree of excellence

output

delivery of goods and services to external users

profit center

department that generates billable services

federal workers compensation act of 1911

regulation governing employee compensation requiring employees to contribute an additional percentage of wages to a fund that paid employees if they were injured on the job

management

seeks to guide the overall progress of the organization towards specific goals

spec book

the project manual is also known as...

technical supervisor

LABORATORY CHANGE ROLES: the implementer of change

solicitation of advice

DECISION MAKING TECHNIQUES: asking for opinions and organizing a committee

queuing theory

DECISION MAKING TECHNIQUES: based in the computer programs ideally suited to the fluctuating and unpredictable workflow of the medical laboratory

queuing theory

DECISION MAKING TECHNIQUES: determines -appropriate staffing level -avg number of units, waiting time, and time to process -maximum waiting time

linear programming

DECISION MAKING TECHNIQUES: resolves problems on: availability of resources allocation of limited resources maximize income and minimize losses

personal judgement

DECISION MAKING TECHNIQUES: skills is the major consideration

linear programming

DECISION MAKING TECHNIQUES: takes into account both pre analytical and post analytical

probability analysis

DECISION MAKING TECHNIQUES: useful when faced with several options under conditions with significant risks or uncertainty

stimulation

DECISION MAKING TECHNIQUES: uses computers to calculate trial inputs and resulting outputs to explore alternative before facing in reality

direct cost of test

DIRECT COST/INDIRECT COST/GENERAL LABORATORY OVERHEAD: direct labor

general laboratory overhead

DIRECT COST/INDIRECT COST/GENERAL LABORATORY OVERHEAD: education

indirect cost

DIRECT COST/INDIRECT COST/GENERAL LABORATORY OVERHEAD: general laboratory supplies

indirect cost

DIRECT COST/INDIRECT COST/GENERAL LABORATORY OVERHEAD: indirect labor

general laboratory overhead

DIRECT COST/INDIRECT COST/GENERAL LABORATORY OVERHEAD: information systems

direct cost of test

DIRECT COST/INDIRECT COST/GENERAL LABORATORY OVERHEAD: instrument depreciation

direct cost of test

DIRECT COST/INDIRECT COST/GENERAL LABORATORY OVERHEAD: maintenance and repair

general laboratory overhead

DIRECT COST/INDIRECT COST/GENERAL LABORATORY OVERHEAD: management

general laboratory overhead

DIRECT COST/INDIRECT COST/GENERAL LABORATORY OVERHEAD: marketing

direct cost of test

DIRECT COST/INDIRECT COST/GENERAL LABORATORY OVERHEAD: reagents

general laboratory overhead

DIRECT COST/INDIRECT COST/GENERAL LABORATORY OVERHEAD: report distribution

indirect costs

DIRECT COST/INDIRECT COST/GENERAL LABORATORY OVERHEAD: research

general laboratory overhead

DIRECT COST/INDIRECT COST/GENERAL LABORATORY OVERHEAD: sales

general laboratory overhead

DIRECT COST/INDIRECT COST/GENERAL LABORATORY OVERHEAD: specimen collection

Costs of Ordering

It is equal to total expense divided by no. of purchases -Cost per unit -Annual Holding Costs -Costs of Ordering -Lead Time -Annual Usage -Average Daily Use

Lead Time

It is the amount of advance notice needed between placing an order and its arrival -Cost per unit -Annual Holding Costs -Costs of Ordering -Lead Time -Annual Usage -Average Daily Use

Shelf Life

It is the length of time that a commodity may be stored without becoming unfit for use, consumption or sale -Grace Period -Expiry Date -Shelf Life -Lead Time -Optimal Reorder Time

Cost per unit

It is the value obtained from dividing the purchase price by the container size -Cost per unit -Annual Holding Costs -Costs of Ordering -Lead Time -Average Daily Use -Annual Usage

The 1st and 2nd statements are true and related as to cause and effect

Moore's Type: Delphi method uses opinions of the experts because it is a valuable information for forecasting. -The 1st and 2nd statements are true and related as to cause and effect -The 1st and 2nd statements are true but not related as to cause and effect -The first statement is true and the 2nd statement is false -The first statement is false and the 2nd statement is true -Both statements are false

The 1st and 2nd statements are true but not related as to cause and effect

Moore's Type: Empathy is important in communication because it allows the sender to seek feedback from its receiver. -The 1st and 2nd statements are true and related as to cause and effect -The 1st and 2nd statements are true but not related as to cause and effect -The 1st statement is true and the 2nd statement is false -The 1st statement is false and the 2nd statement is true -Both statements are false

The 1st statement is true and the 2nd statement is false

Moore's Type: Grapevine is a useful communication tool to managers because it is a source of a firsthand information. -The 1st and 2nd statements are true and related as to cause and effect -The 1st and 2nd statements are true but not related as to cause and effect -The 1st statement is true and the 2nd statement is false -The 1st statement is false and the 2nd statement is true -Both statements are false

1st statement is true and the 2nd statement is false

Moore's Type: Interview is an important step in the recruitment process because it can provide avenue for candidates to discuss salary and benefit provisions. * -1st and 2nd statements are true and related as to cause and effect -1st and 2nd statements are true but not related as to cause and effect -1st statement is true and the 2nd statement is false -1st statement is false and the 2nd statement is true -Both statements are false

The 1st statement is false and the 2nd statement is true

Moore's Type: Personal interest cannot affect the decision of the manager because they consider the opinion of their colleagues. -The 1st and 2nd statements are true and related as to cause and effect -The 1st and 2nd statements are true but not related as to cause and effect -The 1st statement is true and the 2nd statement is false -The 1st statement is false and the 2nd statement is true -Both statements are false

The 1st and 2nd statements are true but not related as to cause and effect

Moore's Type: Recognition is the first step in decision making because it considers information from reliable sources. -The 1st and 2nd statements are true and related as to cause and effect -The 1st and 2nd statements are true but not related as to cause and effect -The 1st statement is true and the 2nd statement is false -The 1st statement is false and the 2nd statement is true -Both statements are false

1st statement is false and the 2nd statement is true

Moore's Type: Selection of the recruits after interview is the responsibility of the human resource personnel because they are the one's who verified the candidates resume. -1st and 2nd statements are true and related as to cause and effect -1st and 2nd statements are true but not related as to cause and effect -1st statement is true and the 2nd statement is false -1st statement is false and the 2nd statement is true -Both statements are false


Related study sets

chapter 17- Preoperative nursing management

View Set

Case Activity: Chapter 07: Designing Organization Structure

View Set

Human Biology 175-Chapter 6-True/False

View Set

Growth and Development Coursepoint/Kaplan

View Set

Segment 1 Midterm Review (Earth and Space Science)

View Set

1.3 - Democracy in the United States

View Set