LE 200 Chapter 1; Lessons 1 - 3 Review

Thinking

A function of your mind that makes sense of your life's events and helps you figure out what is going on around you. a. Intuition b. Thinking c. Reflection d. Decision making

Bias

A personal way of thinking that makes it impossible to use logic. a. Logic b. Bias c. Premise d. Depth

sender; receiver

All communication requires a _______ and a ________. (R, p. 4, LO 1) a. sender; listener b. sender; receiver c. speaker; receiver d. speaker; listener

Dangerous in many ways

Failing to listen can be ___________________. (R, p. 17, LO 3) a. detrimental to your career b. dangerous in many ways c. bad for your grades d. dangerous to your health

Be clear and specific

How can you ensure positive feedback from your receivers? (R, p. 6, LO 1) a. Encode your message b. Use communication cues c. Be clear and specific d. Look them in the eyes when you speak

Problem solving

Putting your thinking to work on the things you need to accomplish. a. Problem solving b. Critical thinking c. Analysis d. Critical reading

Intuition

That "sixth sense" that some people have about other people and events. a. Intuition b. Thinking c. Reflection d. Decision making

Analysis

The process of breaking down an issue into its basic parts to figure into its basic parts to figure out its nature, how it works, or why it is a help or an obstacle to your progress. a. Problem solving b. Critical thinking c. Analysis Critical reading

Analysis

The process of breaking down an issue to figure out its nature and how it works is called a. critical thinking. analysis. thinking. understanding.

Reflection

The process of making sense of the world by thinking Intuition Thinking Reflection Decision making

Reflection

The process of making sense of the world by thinking is called a. logic. b. analysis. c. reflection. d. problem solving.

Question of Judgment

The type of question that requires evidence and reasoning within multiple systems is called. a. question of fact. b. question of preference. c. question of thinking. d. question of judgment.

True

When solving problems you should ask probing questions. a. True b. False

Restating, paraphrasing, or "mirroring"

Which effective listening technique allows you to verify that you have correctly understood? (R, p. 21, LO 6) a. Clarifying b. Restating, paraphrasing, or "mirroring" c. Acknowledging d. Summarizing

Interrupting

Which of the following is a bad listening habit? (R, p. 19, LO 5) a. Interrupting b. Avoiding distractions c. Being quiet when listening d. Focusing all your attention on the speaker

Listening and hearing are the same

Which of the following is a myth about listening? (R, p. 18, LO 4) a. Listening is everyone's problem b. Listening and hearing are the same c. Listening is better when you are younger d. Good readers are not good listeners

Can you give me a ride home at 4:30 today?

Which of the following is an effective action-and-information message? (R, p. 8, LO 2) a. Do you have a car? b. Can you give me a ride home? c. Can you give me a ride home at 4:30 today? d. I am not feeling well today

Smiling

Which of the following is an example of a positive nonverbal cue? (R, p. 17, LO 2) a. Smiling b. Yawning c. Folding the arms d. Glancing at the clock

Worrying

Which of the following is an example of internal noise? (R, p. 8, LO 2) a. Siren b. Phone ringing c. Worrying d. Dog barking

Ask your listener to repeat what you said

Which of the following should you do when asking for feedback? (R, p. 10, LO 3) a. Use yes-or-no questions b. Ask your listener to repeat what you said c. Ask your listener to complete a survey d. Ask your listener how you could improve your communication

Hearing

Which of your senses gives you the most information? (R, p. 14, LO 1) a. Seeing b. Tasting c. Hearing d. Smelling

Question

Which part of thinking identifies the problem or issue you are considering? (R, p. 27, LO 1) a. Concepts b. Purpose c. Question d. Information

Decoding

Which step of the communication process are you using when you read a text message? (R, p. 6, LO 1) a. Encoding b. Channeling c. Decoding d. Feedback

Competitive listening

Which type of listening is occurring if you "talk past" each other? (R, p. 16, LO 2) a. Passive listening b. Competitive listening c. Active listening d. Reflective listening

Listening

_________ is the active, voluntary effect to receive, understand, and respond to a message. (R, p. 12, LO 3) a. Hearing b. Listening c. Feedback d. Understanding

Hearing

__________ happens when sound waves bounce off your eardrums and cause them to vibrate, sending messages to your brain. (R, p. 12, LO 3) a. Hearing b. Listening c. Feedback d. Understanding

Taking notes

__________ helps you listen actively and better remember what the speaker said. (R, p. 23, LO 6) a. Framing b. Summarizing c. Taking notes d. Clarifying

Channeling

If your coach uses a hand signal to send you a message during the game, which step of the communication process is she using? (R, p. 6, LO 1) a. Encoding b. Channeling c. Decoding d. Feedback

Summarizing

Which effective listening technique can be useful when you are discussing several issues? (R, p. 22, LO 6) a. Clarifying b. Restating, paraphrasing, or "mirroring" c. Acknowledging d. Summarizing

Use concrete words

Which method of eliminating noise encourages you to use words that draw pictures in your receiver's mind? (R, p. 9, LO 2) a. Use concrete words b. Use simple words c. Break through the noise d. Know the purpose of your message

Understand who your audience is

Which of the following can you use to focus your message? (R, p. 11, LO 3) a. Make your message generic and broad b. Stress your opinions in the message c. Understand who your audience is d. Use verbal cues

Dog barking

Which of the following is an example of external noise? (R, p. 8, LO 2) a. Dog barking b. Daydreaming c. Hunger d. Reminiscing