Leadership Chapter 1, 3, 4 vocabulary
Clinical process
a defined sequence of steps needed to ensure that basic functions are fulfilled in a standardized manner, ensuring safety and quality, such as medication procurement and administration
Role theory
a framework used to understand how individuals perform within organizations
Advanced practice RN
a group of nurses, prepared at the graduate level, with defined roles and scopes that function in expanded nursing roles. Those roles are: certified registered nurse anesthetists, certified nurse-midwives, clinical nurse specialists, and certified nurse practitioners
Case management
a person-oriented service that reflects multidisciplinary cooperation and coordination
Quantum theory
a physics theory stating that energy is not a smooth flowing continuum but, rather, bursts of energy that are related
Triple aim
a shortcut for describing contemporary healthcare reform; to improve access, improve quality, and decrease or control healthcare costs
Transformational leadership
an act of encouraging followers to follow the leader's style and change their interests into a group interest with concern for a broader goal
Mentor
an experienced person who helps a less experienced person navigate into expertise
Scientific management
analytical approach
Bureaucratic management
authoritative
Managed care
care purchased through a public or private healthcare organization whose goal is to promote quality healthcare outcomes for patients at the lowest cost possible through planning, directing, and coordinating care delivered by healthcare organizations that it may own, have contractual agreements with, or have authority over by virtue of the fact that it reimburses the organization for services provided its patients. This model rewards providers for low utilization of care that is relatively low in cost; also, a system of care in which a designated person determines the services the patient uses
Total quality management
comprehensive and structured approach to continuously improve
Vision
desired future state
Entrenched workforce
employed persons older than 35 years who are thought of as the Baby Boomer generation
Human relations
employees aren't just motivated by financial reward, but want personal recognition and reward
Role
expected or actual behavior, determined by a person's position or status in a group
Trait theory
individual traits that affect how they lead
Change agent
individuals with formal or informal legitimate power whose purpose is to initiate, champion, and direct or guide change
Values
inner forces that influence decision making and priority setting
Situational
leader adapting to whatever the situation might be
Patient protection and affordable care act
legislation aimed at increasing access to uninsured Americans to quality, affordable care while reducing costs of unnecessary services; was upheld as constitutional by the supreme court in 2012
Six sigma (lean)
looking at eliminating waste
Quality indicators
measurable elements of quality that specify the focus of evaluation and documentation
Emotional intelligence
monitoring emotions in a situation to guide actions and inform thought processes
Follower
person who contributes to a group's outcomes by implementing activities and providing appropriate feedback; have a complementary set of healthy and assertive actions
Leader
person who demonstrates and exercises influence and power over others; an individual who works with others to develop a clear vision of the preferred future and to make that vision happen
Manager
person with accountability for a group of people
Servant leadership
putting the needs of someone else's above yours
Complexity theory
requires leaders to expand and respond to engaging dynamic change and focus on relationships rather than on prescribing and approaching change as a lock-step, pre-prescribed method. Traditional organizational hierarchy plays a less significant role as the "keeper of high level knowledge" and replaces it with the idea that knowledge applied to complex problems is better distributed among the human assets within an organization, without regard to hierarchy. Leaders try less to control the future and spend more time influencing, innovating, and responding to the many factors that influence health care.
Evidence-based organizational practice
scientifically derived approaches to delivering care that optimizes professional roles, practices, and coordination of activities
Transactional leadership
the act of using rewards and punishments as part of daily oversight of employees in seeking to get the group to accomplish a task
Management
the activities needed to plan, organize, motivate, and control the human and material resources needed to achieve outcomes consistent with the organization's mission and purpose; guiding others through a set of derived practices and procedures that are evidence-based and known to satisfy pre-established outcomes based on repeated clinical situations; is about tasks
Organizational culture
the attitudes, behaviors, and policies evident in an organization that create the ambiance and operation of the workplace
Management functions, skills, roles
the better you work with people, the more successful you'll be
Process of care
the desired sequence of steps that have been designed to achieve clinical standardization
Motivation
the instigation of action based on various factors, both intrinsic and extrinsic
Magnet Recognition Program
the only national designation build on and evolving through nursing research that is designed to recognize nursing excellence of healthcare organizations through a self-nominating, appraisal process
Emerging workforce
the so-called 20-something generation, who were born between the years of 1965-1985
Leadership
the use of personal traits to constructively and ethically influence patients, families, and staff through a process in which clinical and organizational outcomes are achieved through collective efforts; the process of engaged decision making linked with actions taken in the face of complex, unchartered, or perilous circumstances in clinical situations for which no standardized solution exists; is about people skills
Social networking
the use of technology and other mechanisms to create a web of relationships with common involvement in an area of focus or concern
Chaos theory
theoretical construct defining the random-appearing yet deterministic characteristics of complex organizations
Followership
those with whom a leader interacts; involves assertive use of personal behaviors in contributing toward organizational outcomes while still acquiescing certain tasks to the leader or other team members; engaging with others who are leading or managing by contributing to problem identification, completing tasks, and providing feedback for evaluation
Style theory
uses a certain style to form relationships
Management by objectives
you have a set of objectives and you manage to each objective
