Leadership

Which of the following statements about 360-degree feedback is most likely true?

360-degree feedback should be built around competency model.

According to the OCEAN model, individuals who appear as insensitive, socially clueless, pessimistic, cold, and grumpy are most likely to score low in

Agreeableness

Which of the following is most likely an example of a noncontingent reward?

Annual salary

According to the Leadership Grid, 9.9 leaders

Are the most effective

Which of the following would most likely result in consistently higher effort and performance?

Assigning goals that are both specific and difficult

According to the Five Factor Model or OCEAN model of personality, leaders who score high in openness to experience tend to

Be big-picture thinkers

Performance is best described as

Behaviors directed toward an organization's mission

According to Daniel Pink, autonomy refers to

Being able to make choices

Which of the following is a key developmental objective of leaders in the second quadrant of the credibility matrix?

Building relationships with co-workers

According to Hogan and Warrenfelz, competencies concerned with analyzing issues, making decisions, and strategic thinking fall into the ______ category.

Business skills

Which statement about empowerment and the operant approach is most likely true?

By changing a particular situation, leaders can enhance followers motivation, performance, and satisfaction.

________ use a graphic approach to depict systematically the root causes of a problem, the relationship between different causes, and potentially a prioritization of which causes are most important.

Cause-and-effect diagrams

Unlike individuals who score low in extraversion, individuals who score high in the dimension

Come across to others as decisive and opinionated

The degree to which someone tells others something and ensures that they understand what was said is called

Communication effectiveness

In the context of choosing an appropriate context and medium, oral communication is ideal when

Communication needs to be two-way

Which of the following factors causes an employee to leave an organization?

Compensation

The Leadership Grid profiles leader behavior on two dimension, which are

Concern for people and concern for production

In the context of factors affecting motivation at work, which of the following statements is true of empowerment?

Delegating leadership and decision making down to the lowest level possible in a component of empowerment

According to the Five Factor Model or OCEAN model of personality, which of the following dimensions primarily involves behaviors that are highlylikeyly to be exhibited in group settings and are generally concerned with getting ahead in life?

Extraversion

In the context of satisfaction surveys, ___________ assess the degree to which employees are satisfied with different aspects of work, such as pay, benefits, promotion policies, working hours and conditions, and the like.

Facet satisfaction items

In context of a job satisfaction survey, which of the following assesses the overall degree to which employees are satisfied with their organization and their job?

Global satisfaction item

Which of the following is the most powerful determinant of task behavior according to Locke and Latham?

Goals

According to the seven theories of satisfaction, which of the following theories or approaches focuses on giving employees work that that find meaningful?

Herzberg's two factor theory

Leaders who score low in neuroticism tend to

Hide their emotions

In the context of understanding follower satisfaction, the tendency for people with longer tenure or in higher positions to have higher global and facet satisfaction ratings than those newer to or lower in the organization is known as the

Hierarchy effect

Which of the following is seen as the biggest obstacle to improving employee engagement in an organization?

Incompetent management

Which of the following is not a macro psychological component that underlies empowerment?

Influence

Researchers at the University of Michigan concluded that there are four categories of leadership behaviors related to effective group performance. Identify a true statement about one of the four categories, interaction facilitation.

It includes those behaviors where leaders act to smooth over and minimize conflicts among followers

Which of the following statements is true about force field analysis?

It is used to depict a stable situation as an equilibrium

In the context of employee turnover, identify a true statement about functional turnover.

It occurs when followers retire or leave because they do not fit into an organization

In the context of job satisfaction, which of the following best defines the term "employee engagement" ?

It pertains to followers attitudes about the organization and their work activities.

Goal emphasis and work facilitation are _____ dimension of leadership behavior

Job-centered

Which of the following most likely makes up the evaluative component of listening skills?

Knowing how well one can paraphrase a sender's message

The ______ asked leaders to indicate the extent to which they believed different consideration and initiating behaviors were important to leadership success.

Leadership Opinion Questionnaire (LOQ)

Which of the following terms is most likely defined as the ability to intentionally pay attention to the present moment while letting go of judgment?

Mindfulness

_______ are internal states of tension or arousal, or uncomfortable states of deficiency that people are motivated to change.

Needs

"I remain calm in pressure situations." This statement most likely corresponds to which of the following OCEAN personality dimension?

Neuroticism

Which of the following is a good way to generate ideas pertinent to a problem and is similar to brainstorming?

Nominal group technique (NGT)

A way to maximize the benefits of a meeting is to

Pick a time and place as convenient as possible for all participants.

In the context of the fundamental needs that affect motivation, which of the following statements is true of the work of Daniel Pink?

Pink maintained that rewards and punishment work well for motivating employees doing routine and assembly line work.

According to Herzberg's two factor theory, which of the following is a hygiene factor?

Supervision

In the context of job satisfaction, which of the following methods are most commonly used to asses followers' engagement levels?

Surveys

Individuals who score low on openness to experience tend to be

Tactical

In the context of Sternberg's triarchic theory of intelligence, leaders and followers who posses high levels of analytic intelligence.

Tend to be quick learners and do well in school

Which of the following leadership questionnaires measured the extent to which leaders in industrial settings exhibited consideration and initiating structure behaviors?

The Supervisory Behavior Description Questionnaire (SBDQ)

According to Sternberg's triarchic theory of intelligence, creative intelligence is

The ability to produce work that is both novel and useful

Which of the following concepts was most likely promoted by Boris Groysberg?

The difference between portable and nonportable skills.

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model?

Triggering event, your self-talk, feelings and behaviors

Which of the following would be best for managing stress?

Using progressive muscle relaxation techniques

In the _______, 10-15 superiors, peers, and direct reports are asked to share a target individuals strengths and areas of improvement as a leader in phone or face to face interviews.

Verbal 360-degree technique