Learning Unit 2 | PrepU | Chapter 7 | The Nurse-Client Relationship

The nurse is collecting health data and avoids using closed-ended questions. Which are examples of closed-ended questions? Select all that apply. "Are you ready to get out of bed?" "Does it hurt when I touch you here?" "Do you smoke cigarettes?" "What plans do you have after you are discharged?" "Is there any chance you might be pregnant?" "What sorts of things do you do for fun?"

"Are you ready to get out of bed?" "Do you smoke cigarettes?" "Is there any chance you might be pregnant?" "Does it hurt when I touch you here?"

A client expresses worry about upcoming surgery. Which response by the nurse is a cliché? "Tell me what you are worried about." "Do you want to cancel your surgery?" "Do not worry, everything will be fine." "Have you spoken to your family about your concerns?"

"Do not worry, everything will be fine."

The nurse is interacting with a new client who reported to the clinical facility for a health problem. Place the following statements by the nurse in the order of the nurse-client relationship. Use all options. 1"What health problem are you seeking help for?" 2"Hello. I am the nurse assigned to you. My name is...." 3"The health care provider has recommended you to return in 1 week." 4"This medication has been prescribed by the health care provider to treat your problem."

2"Hello. I am the nurse assigned to you. My name is...." 1"What health problem are you seeking help for?" 4"This medication has been prescribed by the health care provider to treat your problem." 3"The health care provider has recommended you to return in 1 week."

The client has Alzheimer disease and is a new admission to the nursing home. The client was transferred from the hospital. When first meeting the client, what technique(s) will the nurse use to facilitate communication with this client? Select all that apply. Approach the client from the front of the client. Use simple words and short sentences when talking with the client. Call the client by the client's preferred name. Fill in information when the client has difficulty answering questions. Correct the client when the client communicates erroneous information.

Approach the client from the front of the client. Call the client by the client's preferred name. Use simple words and short sentences when talking with the client.

Which is a skill appropriate to use in therapeutic communication? Control the tone of the voice to avoid hidden messages. Use cliches to enhance a client's understanding of information. Avoid the use of periods of silence. Be precise and inflexible regarding the intent of the conversation.

Control the tone of the voice to avoid hidden messages.

Which action by the nurse would facilitate the nurse-client relationship during the orientation phase? Introducing oneself to the client by name Providing assistance to meet activities of daily living Designing a specific education plan of care Preparing for termination of the relationship

Introducing oneself to the client by name

A nurse enters the client's room and begins the process of establishing a nurse-client relationship. The nurse introduces oneself and informs the client how long the nurse will be caring for the client. What additional statement should the nurse communicate with the client? "Please let me know if any other members of the care team are not meeting your needs." "Let me know if you have concerns regarding your care." "I now that both of us are going to benefit from this relationship." "I it very likely that you will feel better in a short time here."

"Let me know if you have concerns regarding your care."

A nurse on a subacute geriatric ward is working with a male client who has a diagnosis of Alzheimer disease. How can the nurse best enhance therapeutic communication with this client? Avoid assessing the client unless the client has a trusted family member nearby. Ask the client frequently if the client understands what the nurse is saying. Give the client plenty of time to make responses to questions that the nurse asks. Ask the client to paraphrase or summarize the nurse's statements.

Give the client plenty of time to make responses to questions that the nurse asks.

A nurse caring for client who is unconscious knows that communication is important even if the client does not respond. Which nonverbal action by the nurse would communicate caring? Holding the client's hand while talking Waving to the client when entering the room Making constant eye contact with the client Sighing frequently while providing care

Holding the client's hand while talking

To provide effective nursing care, the nurse should engage in what type of communication with the client and significant others? Purposive communication Intrapersonal communication Therapeutic communication Metacommunication

Therapeutic communication

A client is having difficulty with self-administration of insulin. The nurse states, "Many people learn to give themselves insulin." The nurse is using which nontherapeutic communication technique? giving false reassurance disagreeing giving advice belittling

belittling

Which communication technique is being utilized when the nurse states, "That's not true, where did you get that idea"? giving advice defending giving disapproval disagreeing

disagreeing

Which communication technique is being utilized when the nurse states, "That's not true, where did you get that idea"? giving disapproval giving advice disagreeing defending

disagreeing

An RN is discussing the medication regimen with a client. The client is exhibiting negative body language. Which is an example of negative body language? rubbing hands nodding downcast eyes steepled fingers

downcast eyes

What is an example of positive body language? clenched jaw tilt of head arms crossed rubbing nose

tilt of head

The nurse is providing care to an older adult client who has visual and hearing deficits. What action by the nurse is appropriate to help with communication? Obtain the client's attention by calling out the client's first name. Remove the COVID protection face mask while speaking with the client. Identify oneself by name and title with each entry into the client's room. Speak in a loud voice over the volume of the television set.

Identify oneself by name and title with each entry into the client's room.

Which quality in a nurse helps the nurse to become effective in providing for a client's needs while remaining compassionately detached? Kindness Commiseration Sympathy Empathy

Empathy

A nurse is preparing to provide discharge instructions to a postpartum client regarding infant care. Before beginning the education session, the nurse should: eliminate as many distractions as possible. ask the client's partner to leave the room to allow the client to focus. ask all visitors to leave the room. ask the client if she is able to read

eliminate as many distractions as possible.

Which phase of the nurse-client relationship involves the mutual planning of care and putting the plan into action? introductory working preintroductory termination

working

A client with a cardiac arrythmia was recently prescribed metoprolol and is at a follow-up appointment at the cardiologist's office. The client tells the nurse, "I feel depressed, tired, and I have no desire to exercise." To determine a cause-and-effect relationship, the nurse should ask: "Have you tried exercising at all in the last week or two?" "Do you check your blood pressure and pulse before you take your medication?" "Were you tired and depressed before starting the new medication?" "Tell me about the foods you are eating."

"Were you tired and depressed before starting the new medication?"

The wife of a client who is terminally ill expresses to the nurse that she is unable to see her husband die and she may not come to the health care facility anymore. What should the nurse's response to her be? "You have been coming here every day; are you taking some time for yourself?" "I think at this stage of the disease, you should focus on your husband and not yourself." "Your husband would come to know that you are not here, and you would feel guilty." "You are right; after all, your husband knows that you love him. We will take care of him."

"You have been coming here every day; are you taking some time for yourself?"

The nurse is conducting a health interview with an older adult client. During this introductory phase, which action should the nurse take to effectively establish the nurse-client relationship? Use self-disclosure to share a personal health story with the client. Greet the client by asking by which name he or she prefers to be addressed. Ensure effective use of time by keeping the interaction brief. Ask the client's family members to provide health information.

Greet the client by asking by which name he or she prefers to be addressed.

The client recently immigrated from Mumbai, India. The client was just admitted to the nurse's unit postoperatively following gallstone removal. The client does not speak the dominant language. When using the hospital's interpretive services, which is most important? Ensure that family members are present. Have the interpreter write out all of the information listed in the unit brochure. Give all of the discharge instructions at once. Speak directly to the client.

Speak directly to the client.

The nurse cares for a client who is sharing a personal health story. Which behavior(s) demonstrates active listening? Select all that apply. The nurse offers multiple solutions while the client is sharing a personal story. The nurse makes eye contact while the client is sharing a personal story. The nurse paraphrases what the client has stated before generating a response. The nurse shares a personal story about experiences with hospitalization. The nurse observes the nonverbal behavior of the client as the client speaks.

The nurse makes eye contact while the client is sharing a personal story. The nurse observes the nonverbal behavior of the client as the client speaks. The nurse paraphrases what the client has stated before generating a response.

The nurse communicates with a newly admitted client. Which nonverbal behavior will the nurse note? client's religious practices client's gestures client's accent client's ethnicity

client's gestures

The mother of a toddler is deciding if she wants to allow her child to receive the recommended immunizations. The clinic nurse responds, "If you don't immunize your child you are jeopardizing the health of other children." What type of approach does this response indicate? guilt inducement or approval/disapproval authoritarian or belittling dictatorial or bossing advocacy or enforcing rights

guilt inducement or approval/disapproval

A nurse is at the end of a busy shift on a medical-surgical unit. The nurse enters a room to empty the client's urinary catheter and the client says, "I feel like you ignored me today." In response to the statement, the nurse should: ignore the statement and empty the urinary catheter. sit at the bedside and allow the client to explain the statement. inform the client that the unit was very busy that day. smile at the client and apologize.

sit at the bedside and allow the client to explain the statement.

A palliative care nurse possesses numerous skills that have enhanced the nurse-client relationship and communication in the past. One of these skills that has benefited previous clients is affective touch. Before using this technique, the nurse must consider: the client's prognosis. the client's culture. the institutional policies. the client's diagnosis.

the client's culture.

The nurse is communicating with a client who has been newly diagnosed with cancer. Which statement(s) by the nurse is nontherapeutic? Select all that apply. "This is upsetting news for you. Let's talk about it." "What are your thoughts about what your health care provider has recommended?" "Why did you not seek help when you first noticed a problem?" "Keep your chin up. People survive this type of cancer all the time." "You will be OK. Your health care provider is an excellent surgeon."

"You will be OK. Your health care provider is an excellent surgeon." "Keep your chin up. People survive this type of cancer all the time." "Why did you not seek help when you first noticed a problem?"

A nurse understands the need for effective communication with clients during assessments. The nurse is completing the admission history for a client admitted to the health care facility. Which can result from the nurse using open-ended questions during the client admission history assessment? in-depth information simple responses predictable responses brief interview

in-depth information

Which statements made by the nurse acknowledge the client as a human being? Select all that apply. "Mr. Smith, I will be taking you to x-ray now." "Hey buddy, how was your night last night?" "I am going to cleanse your back; turn over for me, sweetie." "I have your medications ready for you, Ms. Jackson." "Hi Tom. Please take your clothes off and put this gown on with the opening in the back." "Honey, can you tell me why you are crying?"

"Mr. Smith, I will be taking you to x-ray now." "I have your medications ready for you, Ms. Jackson."

When assessing a client's nonverbal communication, the nurse should assess which aspect as being the most expressive? Facial expressions Hand gestures Eye contact Posture

Facial expressions

A nurse is educating a home care client on how to administer a topical medication. The client is watching television while the nurse is talking. What might be the result of this interaction? The message will likely be misunderstood. The receiver will accurately interpret the message. The stimulus for communication is unclear. The communication will be reciprocal.

The message will likely be misunderstood.

What is the goal of the nurse in a helping relationship with a client? To assist the client to identify and achieve goals To provide hands-on physical care To facilitate the client's interactions with others To ensure safety while caring for the client

To assist the client to identify and achieve goals

The nurse educator on a busy medical unit that serves a diverse population is discussing the importance of therapeutic nurse-client relationships with a group of recent nursing graduates. What principle should the nurse educator promote? View each client on the unit in light of the client's medical diagnosis and necessary treatment. View each client as a unique individual with unique needs and priorities. Remember that there is a wide gap between nurses' knowledge and the learning needs of clients. Aim to minimize differences in the care that clients receive in order to promote justice.

View each client as a unique individual with unique needs and priorities.

What is a component of nonverbal communication? hearing acuity paralanguage listening interpersonal attitudes

paralanguage

What nursing care behavior by the nurse engenders a client's trust in the nurse? A nurse tells the client, "My shift will be over in 45 minutes, I will let the oncoming nurse know you have questions about tomorrow's test." A nurse tells the client, "Do not worry about the test, I have never cared for anyone that had problems with it." A nurse answers the client's questions about an upcoming test while completing documentation in the EHR. A nurse answers the client's questions about an upcoming test in a calm gentle voice while making eye contact with the client.

A nurse answers the client's questions about an upcoming test in a calm gentle voice while making eye contact with the client.

A nurse is planning care for an adult client with severe hearing impairment who uses sign language and lip reading for communication and who has a new diagnosis of cancer. Which nursing action is most appropriate when establishing the plan of care for this client? Use a text-telephone device (TTD) for daily communication. Arrange for a sign language interpreter when discussing treatment. Talk with the client's children to determine needs. Consult the oncology nurse specialist.

Arrange for a sign language interpreter when discussing treatment.

A nurse is conducting an admission assessment of a client who will be receiving treatment for a kidney infection. To foster therapeutic conversation, which action should the nurse take? Sit one to two feet away from the client. Remove as many distractions from the interaction as possible. Avoid silence during the conversation. Avoid directly discussing the client's kidney infection.

Remove as many distractions from the interaction as possible.

The nurse enters a client's room after receiving a morning report. The nurse rapidly assesses the client's airway, breathing, and circulation and greets the client by saying "Good morning." The client makes no reciprocal response to the nurse. How should the nurse best respond to the client's silence? The nurse should ask appropriate questions to understand the reasons for the client's silence. The nurse should apologize for bothering the client, perform necessary assessments efficiently, and leave the room. The nurse should ask the client whether the client feels afraid or angry. The nurse should document the client's withdrawal and diminished mood in the nurse's notes.

The nurse should ask appropriate questions to understand the reasons for the client's silence.

Which is a component of the termination phase of the nurse-client relationship? accepting that a client has a potential for change mutually planning the client's care mutual agreement that the client's health problem has improved identification of the client's health problems

mutual agreement that the client's health problem has improved

A nurse is caring for a client who presents with a skin infection. While obtaining the client's medical history, it is determined that the client is an intravenous drug user. To foster effective communication, the nurse should: consult with the social worker regarding inpatient drug rehabilitation. ask the client for a urine specimen for urine drug use screening. ask if the client realizes the infection is a direct result of the drug use. remain honest, open, and frank.

remain honest, open, and frank.

A pregnant client presents to the emergency department with vaginal bleeding. A transvaginal ultrasound is performed, and the health care provider informs the client that there are normal fetal heart tones noted. The client begins to tear-up and has a worried appearance. To facilitate therapeutic communication, what statement would the nurse make after observing the client's nonverbal communication? "I can help you, please talk to me so that I know how I can help you." "Close your eyes and take a deep breath. I know you were frightened, but the infant is healthy and everything is going to be okay." "This is great news. You don't have anything to worry about and the infant is doing well." "Take your time and tell me how you are feeling. I have plenty of time to answer your questions and discuss any thoughts or feelings with you."

"Take your time and tell me how you are feeling. I have plenty of time to answer your questions and discuss any thoughts or feelings with you."

During an admission intake assessment, a nurse uses open-ended questions to gather information. An example of an open-ended question is: "What did your health care provider tell you about your need to be admitted?" "Do you have an advanced directive or a living will?" "Can you tell me the medications you take on a daily basis?" "Are you allergic to any medications?"

"What did your health care provider tell you about your need to be admitted?"

A client with chronic hyperparathyroidism expresses that she is fed up with her diet and can no longer continue with it. What should the nurse's appropriate response to the client be? "What is the reason that you cannot adhere to the prescribed diet plan?" "You may be having a difficult time staying on that diet; let's discuss it." "I think it is not so difficult to follow the suggested dietary restrictions." "It's important to stay on the diet to prevent formation of kidney stones."

"You may be having a difficult time staying on that diet; let's discuss it."

A nurse is completing a health history with a client being admitted for a mastectomy. During the interview the client states, "I do not know what to do. I am not sure if I really need this surgery." Which response by the nurse demonstrates active listening? "You seem unsure, please let me know if you decide to postpone the surgery until you are no longer unsure." "I understand your confused, what do you think you should do?" "You seem unsure. Tell me your concerns about your surgery." "I understand you are not sure about having the surgery. Why do you think you really do not need the surgery?

"You seem unsure. Tell me your concerns about your surgery."

A nurse is caring for a client who sustained head trauma. The client is in a medically induced coma and on mechanical ventilation. The client's parent is at the bedside in tears. The parent states, "I just want my child to know I am here." To address the needs of the parent and the client, what would be the nurse's most appropriate response? Encourage the parent to bring in pictures of the family that can be displayed in the room. Place a chair next to the bed and then leave the room to allow the parent to grieve. Place a chair next to the bed and encourage the parent to hold the client's hand. Place the client's hand on the parent's hand and reassure the parent that things will be fine.

Place a chair next to the bed and encourage the parent to hold the client's hand.

A dialysis nurse is educating a client on caring for the dialysis access that was inserted into the client's right arm. The nurse assesses the client's fears and concerns related to dialysis, the dialysis access, and care of the access. This information is taught over several sessions during the course of the client's hospitalization. Which phase of the working relationship is best described in this scenario? The working phase The termination phase The introduction phase The orientation phase

The working phase

The nurse is caring for a postoperative client who refuses a blood transfusion due to religious beliefs. The nurse is demonstrating trustworthiness when taking which action in response to the client's treatment wishes? explaining the health consequences of refusing to undergo the prescribed treatment contacting the interprofessional care team to discuss alternative treatment options recommending assessment of the client's cognitive capacity to make health care decisions asking the client's family to discuss the importance of the prescribed treatment with the client

contacting the interprofessional care team to discuss alternative treatment options

A male client has always prided himself in maintaining good health and is consequently shocked at his recent diagnosis of diabetes. The nurse has asked the client, "How do you think your diabetes is going to affect your lifestyle?" The nurse has utilized which of the following interviewing techniques? reflective question validating question closed question open-ended question

open-ended question

A nurse is performing a wet to dry dressing change on a client's lower abdomen. The nurse should be aware that he or she will be encroaching on which zone? personal zone intimate zone social zone public zone

intimate zone

The nurse is collecting health data and avoids using closed-ended questions. Which are examples of closed-ended questions? Select all that apply. "Is there any chance you might be pregnant?" "What sorts of things do you do for fun?" "Do you smoke cigarettes?" "Are you ready to get out of bed?" "What plans do you have after you are discharged?"

"Are you ready to get out of bed?" "Do you smoke cigarettes?" "Is there any chance you might be pregnant?"

A nurse is discussing cataract treatment with a client. Which statement by the nurse would be most therapeutic? "You should try laser surgery." "Why don't you try laser surgery?" "My grandfather also benefited from laser surgery." "Have you ever thought of laser surgery?"

"Have you ever thought of laser surgery?"

A client was recently diagnosed with metastatic lung cancer. The nurse finds the client crying in the room. Which statement made by the nurse best demonstrates the use of empathy? "I see you have been crying. Do you want me to call someone for you?" "Don't worry, I have seen lots of people with cancer do fine." "I am sorry to hear you have cancer. I would be upset too, is there anything I can do?" "I see you are upset. Would you like to talk?"

"I see you are upset. Would you like to talk?"

A hospital client tells the nurse that they cannot sleep because they keep hearing another client, who is delirious, calling out. How should the nurse best apply the technique of restatement? "You will hopefully be able to sleep once we help the other patient settle." "You are upset because you want to sleep but you can't." "The noise made by another patient is keeping you awake." "Many people find it hard to sleep on a busy hospital unit."

"The noise made by another patient is keeping you awake."

A nurse has developed strong rapport with the wife of a client who has been receiving rehabilitation following a debilitating stroke. The wife has just been informed that her husband will be unlikely to return home and will require care that can only be provided in a facility with constant nursing care. The client's wife tells the nurse, "I can't believe it's come to this." How should the nurse best respond? "This must be very difficult for you to hear. How do you feel right now?" "Do you understand that everyone here has your husband's best interests at heart?" "Why do you think that the care team has made this recommendation?" "What would help you accept that this is best for both of you?"

"This must be very difficult for you to hear. How do you feel right now?"

The nurse is communicating with a client following a routine physical examination. Which statement best demonstrates summarization of the appointment? "We reviewed your plans for your new diet and medications. Do you have any other questions?" "Will we see you in 6 months to see how your diet has progressed?" "I think all went well with your physical, don't you? "Do you have any questions about all that was discussed during the exam?"

"We reviewed your plans for your new diet and medications. Do you have any other questions?"

The nurse is having a discussion with a client diagnosed with breast cancer. Which statement would be most effective in promoting communication? "Can you say more about your experience of your sister's mastectomy?" "I'm not sure I understand what you mean by alternate therapy." "What are some of your ideas about how to handle this?" "You should go for surgery, followed by chemotherapy."

"What are some of your ideas about how to handle this?"

A nurse is completing a health history with a newly admitted client. During the interview, the client presents with an angry affect and states, "If my doctor did a good job, I would not be here right now!" What is the nurse's best response?' Nod and say, "I agree. If I were you, I would get a new doctor." Stand and say, "I can see this interview is making you uncomfortable, so we can continue later." Smile and say, "Don't worry, I am sure the health care provider is doing a good job." Be silent and allow the client to continue speaking when ready.

Be silent and allow the client to continue speaking when ready.

A client, who was recently diagnosed with diabetes, has been coming to the emergency room every day for hyperglycemia. The client reports not being able to self-administer insulin injections. What strategy would best educate the client and improve the client's ability to self-administer insulin? Demonstrate the proper method and have the client mimic the demonstration. Explain the importance of being able to control blood glucose levels with the injections. Offer encouragement to boost the client's self-confidence. Refer to client to a diabetes educator and nutritionist.

Demonstrate the proper method and have the client mimic the demonstration.

Which term describes a nurse who is sensitive to the client's feelings, but remains objective enough to help the client achieve positive outcomes? Caring Empathic Competent Honest

Empathic

The nurse is visiting a hospice client in the client's home. The client is explaining difficulties with a home infusion pump. By making statements such as "I see" and "go on" during the conversation, the nurse is using which therapeutic nurse-client communication technique? Clarification Restating Encouraging elaboration Reflection

Encouraging elaboration

The nurse is planning the discharge from the hospital of an 84-year-old client after recovery from hip surgery. The client intends on returning home, but the client's children and hospital care team are skeptical of the client's ability to safely live on their own and rehabilitate their hip. A family meeting has been organized. How can the care team minimize the client's anxiety and foster therapeutic communication during this process? Ensure that the client maintains as much control over the decisions as possible. Ask the client's health care provider to present a unified plan. Present two options to the client and ask the client to choose one. Emphasize the potentially unsafe consequences of living independently.

Ensure that the client maintains as much control over the decisions as possible.

A nurse is discharging a client and thus terminating the nurse-client relationship. Which action should the nurse perform in this phase? Examine goals of the relationship to determine whether they were achieved Make formal introductions Provide assistance to achieve goals Create a contract regarding the relationship

Examine goals of the relationship to determine whether they were achieved

The client is an 18-month-old in the pediatric intensive care unit. The client is scheduled to have a subgaleal shunt placed tomorrow, and the client's mother is quite nervous about the procedure. The nurse tells the client's mother, "The surgeon has done this a million times. Your son will be fine." This is an example of what type of nontherapeutic communication? Rescue feelings Giving advice Being moralistic False reassurance

False reassurance

A nurse who is preparing to administer an injection to the client states, "This injection will not be painful." The nurse has used which communication technique? Giving false reassurance Encouraging elaboration Giving information Seeking clarification

Giving false reassurance

Which activities take place during the working phase of the nurse-client relationship? Select all that apply. The client identifies the goals accomplished in the relationship. The client genuinely expresses concerns to the nurse. The client and nurse identify goals of the relationship. The client describes the role that the nurse plays in the relationship. The client participates actively in the relationship.

The client participates actively in the relationship. The client genuinely expresses concerns to the nurse.

Care provided to a client following surgery and until discharge represents which phase of the nurse-client relationship? Orientation phase Working phase Termination phase Evaluation phase

Working phase

The nurse meets with the client to teach self-administration of low molecular weight heparin. During the initial part of the training the client shakes the head and asks the nurse to repeat the instructions. What action demonstrates that the nurse has assessed the client's communication abilities? The nurse stops the instruction and tells the client that a call will be placed to the health care provider to get an order to have a home health nurse administer the medication. The nurse continues with the instructions and makes a mental note to repeat the initial instructions at the end of the training. The nurse faces the client, speaks slowly and clearly, and demonstrates the procedure using a needleless syringe. The nurse asks the client if he or she is worried about giving oneself an injection.

The nurse faces the client, speaks slowly and clearly, and demonstrates the procedure using a needleless syringe.

Which best describes an element of the nurse-client relationship? The nurse and client have a conversation for mutual companionship, enjoyment and interaction. The client shares life events and activities for the nurse's benefit. The nurse and client have a conversation with the goal of forming a more intimate relationship. The nurse self-discloses only what is necessary for the client's benefit.

The nurse self-discloses only what is necessary for the client's benefit.

An experienced nurse is orienting a new nurse to the unit. Which activity demonstrates the nurse is an effective caregiver? The nurse leaves the room when a client is crying to provide privacy. The nurse uses open-ended questions when working with a crying client. The nurse documents the client was crying at the end of the shift. The nurse calls the hospital chaplain to talk with the client.

The nurse uses open-ended questions when working with a crying client.

A nurse tells a client, "Are you going to get out of bed, or are you just going to sleep all day and night?" This is an example of which barrier to communication? Using leading questions Using judgmental or belittling language Using comments that give advice Using probing questions

Using judgmental or belittling language

A client has just been diagnosed with cancer. As part of the plan of care, the nurse attempts to explore the client's feelings about the diagnosis to foster looking at alternatives. The nurse implements this action based on the understanding that looking at alternatives promotes: aid for the client to describe concerns and problems. sharing of information about the client's health. exploration of options for the client's consideration. assistance for the client to put unclear thoughts into words.

exploration of options for the client's consideration.

A nurse gives a speech on nutrition to a group of pregnant clients. Within the model of the communication process, what is the speech itself known as? message channel stimulus source

message