Lecture 4

According to ISO 9001 a procedure describes the detailed steps of a process and a work instruction describes why the process is done. (True/False)

False

It is best to determine key process variables, output, and inputs before creating an AS IS Value Stream Map (or other detailed process flowchart). (True/False)

False

When Considering documentation, the normal top-down hierarchical order is?

Quality Manual Procedure Work Instruction Form

A cause - and -effect matrix is a problem solving tool which helps to?

Show relationships between input and output variables

An example of essential-non-value-added (or business-non-value-added) time would be an inspection step required by a regulation. (True/False)

True

Data represents raw facts, information puts data into relationships, and knowledge recognizes patterns or trends in information. (True/False)

True

ISO 9000 2000 defines a process as a set of interrelated or interacting activities that transforms inputs into outputs. (True/False)

True

In a FMEA, the RPN is the severity rating times the occurrence rating times the detection rating. (True/False)

True

The input categories for a cause and effect (Ishikawa) Diagram would NOT include: a.) Maintenance b.) Manpower c.) Machine d.) Material

a.) Maintenance

Which Process mapping tool typically identifies Suppliers, Inputs, Processes, Outputs, Customers, Inventory, Cycle Time, and Information Flow? a.) Value Stream Map b.) Swim-land Flowchart c.) SIPOC Diagrams d.) Cross-Functional Flowchart

a.) Value Stream Map

The SIPOC diagram stands for Supplier, Input, Process, Output, Customer. It provides a view of the process and should contain approximately how many steps. a.) 21-40 steps b.) 4-7 steps c.) 8-15 steps d.) 16-20 steps

b.) 4-7 steps

Which of the following is NOT a work package in the Measure Phase? a.) Create an AS IS Value Stream Map b.) Collect the Voice of the Customer c.) Prepare a Data Collection Plan d.) Assess Process Capability

b.) Collect the Voice of the Customer

Which of the following is not a tool for process modeling? a.) SIPOC Diagram b.) FMEA c.) Value Stream Map d.) Cross-Functional Flowchart

b.) FMEA

Process mapping of activities and systems is most helpful in detecting: a.) Deficiencies in organization structure b.) Holes or gaps in control systems c.) Ways to eliminate written procedures d.) Improper uses of statistical methods

b.) Holes or gaps in control systems

Which statement best defines the goal of the measure phase? a.) Describe and quantify both the defect and the expected improvement b.) Determine the root cause of the defect c.) Pinpoint the location or source of the problem as precisely as you can and set a baseline capacity d.) Improve the process to eliminate defects

c.) Pinpoint the location or source of the problem as precisely as you can and set a baseline capacity

All of the following tools help us to move from the "trivial many" to the "vital few" EXCEPT: a.) Ishikawa Diagram b.) Pareto Analysis c.) Project Charter d.) Cause-and Effect Matrix

c.) Project Charter

Which process mapping tool uses time and motion study symbols? a.) Value Stream Map b.) Swim-land Flowchart c.) Value-Added Flow Analysis d.) SIPOC Diagram

c.) Value-Added Flow Analysis

An Ishikawa Diagram is also known as: a.) Box Plot b.) Process Map c.) Scatter Diagram d.) Fishbone Diagram

d.) Fishbone Diagram

A process map is used to accomplish which of the following? a.) Display a dynamic picture of process performance behavior b.) Focus attention on process problem in priority order c.) Graphically display possible causes of problems in a process in groups, or categories d.) Track products, operator actions, or administrative procedures

d.) Track products, operator actions, or administrative procedures