Maintenance Knowledge Check

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What Green Property Building Standards were discussed

LEED NGBS

Capital Expenditure

Large, non-recurring property expenditures that add to the "useful life" of a property

What can you use during interview to determine skills?

Maintenance Skills Checklist

Who hires rest of staff

Maintenance Supervisor

Who should conduct the interview and initiate the hiring process

Maintenance Supervisor

Step 2 of service request process

Maintenance staff completes service request

What are three main areas of water conservation

Managing drinkable water Water-efficient fixtures, appliances, equipment Water efficient landscaping

Occupancy level and leasing results depend on _______?

The quality of rent-ready units The quality of each of those apartment homes

Why does a CAM oversee service requests

- Assess each staff member's skills - Match the work with the correct skill set - Complete performance appraisals - Plan preventative maintenance - Identify trends - Plan budgets

Benefits of having a well-maintained property

-Controls/reduces costs -Increases maintenance efficiency -Reduces potential risk and liability -Attracts and retains skilled maintenance personnel -Attracts and retains residents

What are benefits of having maintenance management software?

-Lowers maintenance expenses and improves a property's productivity

Why are relationships with suppliers beneficial?

-May be helpful in emergency situations and when special products must be found -Save you time because you trust their products and prices -Can make suggestions because they know your products and needs -May deliver purchases -May measure and install products

What is included in a preventative maintenance file

-Preventative Maintenance schedule -Landscaping report -Monthly preventative maintenance report

Benefits of maintenance knowledge

-Set quality -Follow up and inspect workmanship -Communicate better -Control maintenance expenditures -Manage daily maintenance work

What are the purposes of property inspections

-help manage upcoming budgets -preserve assets. -Mitigate risk -Assess enhancements -Identify what needs your supervisor's attention

Specifications

A detailed description of the design and materials used to make something.

How often should you inspect the property

At least once a month

What are two ways you can review weekly service request summaries

By technician By property

Who is ultimately responsible for performance of service technicians

CAM

Who typically hires maintenance supervisor?

CAM

Step 3 of service request process

CAM reviews and summarizes service requests

Step 4 of service request process

CAM reviews weekly service request summary

Benefits of maintaining standard inventory

Contributes to Net Operating Income

Most effective method for improving Indoor Environmental Quality (IEQ)

Controlling the sources of pollutants in building materials and chemicals.

How often should you communicate with your maintenance personnel

Daily

Who is responsible for the curb appeal and upkeep of the property

Everyone Ultimately CAM

What types of maintenance management and prevention did we discuss

Exterior Interior Make Ready Capital Expenditure Projects Moisture Management Preventative

Step 1 of service request process

Office staff takes a service request

End result of setting high quality standards

Quality adds value

Make-Ready Maintenance

Repairing or replacing items to make a unit "market ready" and meet the expectations of prospective residents

What are the three steps of the bidding process?

Scope and Specifications Bidding Awarding the contract

Why are units inspected at move-out?

To determine maintenance needed and the scope of the make-ready process

Maintenance

Upkeep and repair of property and equipment

What is a property's largest controllable cost

Utilities

Scope

Work to be performed under a contract or subcontract to complete a project Must contain a detailed job specification

When to hire a contractor

Your normal staff can't do the task It is more cost effective You need documentation

Preventative Maintenance

periodic inspection and repair designed to keep equipment reliable


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